Avis Car Rental Introduce
For Illinois residents seeking dependable, high-quality vehicle rentals, the brand recognition and professional service of Avis Car Rental offer significant peace of mind. The Avis location at 7396 N Cherryvale Mall Dr in Rockford is a key resource for individuals, families, and business travelers across Northern Illinois, providing a necessary service whether you need a last-minute replacement vehicle or a spacious van for a planned group trip.
Operating as a dedicated Car Rental Agency and Van Rental Agency, this branch emphasizes a fast, friendly, and professional experience. Customer reviews consistently highlight the staff’s helpfulness and the quality of the vehicles, often described as “reliable nice new” rentals. This focus on vehicle condition and efficient service is particularly crucial when dealing with unexpected car trouble, as one reviewer noted needing a rental "fast" and finding the team "very helpful and professional" during a pinch. This commitment ensures that your travel disruptions in the Illinois region are minimized, allowing you to focus on your destination rather than your temporary transportation.
The location also features a notable highlight—the provision of active military discounts—demonstrating a commitment to supporting the U.S. armed forces community and their families in Illinois. Coupled with high standards for vehicle quality and customer care, Avis in Rockford positions itself as a top-tier choice for your local and long-distance travel needs.
Introduction / Overview
Avis Car Rental at the Cherryvale Mall Drive location in Rockford, IL, is a reputable and internationally recognized provider of mobility solutions. This branch specializes in renting a diverse fleet of passenger vehicles, from economical compact cars suitable for navigating local Rockford roads to larger vans designed for group transportation. They are committed to maintaining a fleet of new and well-maintained vehicles, which helps ensure reliability for Illinois customers embarking on short commutes or long road trips across state lines.
The business acts as a vital link in the local transportation network, serving both planned travel needs and urgent situations, such as mechanical breakdowns or insurance replacements. Their professional approach is frequently cited by patrons, who appreciate the speed and efficiency of the rental process. Furthermore, the agency actively promotes military discounts, extending valuable savings to active service members, veterans, and their families—a feature that sets it apart as a community-conscious business in the region.
Location and Accessibility
The Avis branch is strategically located near the Cherryvale Mall, offering a highly accessible spot for customers across the Rockford, Illinois metro area. Its location at 7396 N Cherryvale Mall Dr places it near major retail outlets and accessible roadways, simplifying pickup and drop-off.
The facility has been designed with customer convenience in mind, particularly regarding physical accessibility and parking:
- Address: 7396 N Cherryvale Mall Dr, Rockford, IL 61112, USA.
- Wheelchair Accessible Entrance: The building is equipped with an entrance that ensures easy access for all patrons, including those using wheelchairs.
- Wheelchair Accessible Parking Lot: Dedicated accessible parking spots are available on-site for convenience and compliance.
- On-site Parking: Ample general on-site parking is provided, making it simple to park your personal vehicle while you are utilizing a rental.
The location’s proximity to Interstate 90 and other key routes makes it a practical choice for Illinois travelers heading to Chicago, Milwaukee, or other regional destinations, providing a smooth transition from your local trip to the highway.
Services Offered
As a leading brand in the automotive rental industry, Avis in Rockford offers a range of services designed for flexibility and comprehensive coverage.
- Passenger Car Rentals: A wide selection of vehicles ranging from economy and compact models to full-size sedans, SUVs, and luxury cars.
- Van Rental Agency Services: Providing various sizes of vans, including minivans (7-passenger) and larger passenger vans (potentially 12- or 15-passenger, subject to specific fleet availability), perfect for large Illinois families or organized group travel.
- Optional Protection and Coverage: Offering various protection options such as Loss Damage Waiver (LDW), Personal Accident Insurance (PAI), and Additional Liability Insurance (ALI) to supplement or replace personal insurance coverage.
- Roadside Assistance: Standard inclusion of 24-hour roadside assistance for peace of mind during your entire rental period.
- Payment Options: Accepting major Credit Cards and Debit Cards for deposits and final payments.
- One-Way Rentals: The possibility of picking up a vehicle at this Rockford location and returning it to another Avis branch, offering greater flexibility for travelers leaving the Illinois area (subject to availability and potential fees).
Features / Highlights
The distinct advantages of choosing this particular Avis location are rooted in their service quality and commitment to certain customer segments.
- Active Military Discounts: A significant highlight, offering special rates or discounts (often up to 35% off base PAY NOW rates via WeSalute+) to active duty military, veterans, reservists, National Guard members, and their spouses, providing substantial savings for those who serve the nation.
- New and Reliable Fleet: Customers frequently praise the quality of the cars, noting them as being “new” and “reliable,” suggesting a well-maintained fleet that minimizes the risk of mechanical issues during your rental.
- Highly-Rated Staff and Service: Reviews consistently mention the staff as “incredibly helpful,” “fast,” and “friendly,” indicating a professional environment dedicated to efficient customer service, which is essential during urgent rental needs.
- Full Accessibility: The facility is fully accessible, featuring both a wheelchair accessible entrance and parking lot, ensuring an inclusive experience for all Illinois patrons.
- Convenient Mall Area Location: Being situated on N Cherryvale Mall Dr means easy access from major roads and proximity to retail and dining options, making logistics straightforward.
Contact Information
To inquire about reservations, military discounts, or specific vehicle availability at this professional rental agency, please use the following contact details:
Address: 7396 N Cherryvale Mall Dr, Rockford, IL 61112, USA
Phone: (815) 332-3406
Mobile Phone: +1 815-332-3406
Typical Operating Hours: Monday – Friday: 8:00 AM – 6:00 PM; Saturday – Sunday: 9:00 AM – 1:00 PM (Note: Hours can vary, especially on holidays. Always confirm directly with the branch.)
What is Worth Choosing
For Illinois citizens, choosing Avis Car Rental at the N Cherryvale Mall Dr location is justified by the combination of **a trusted national brand and exceptional local execution**. Customers needing reliable transportation quickly—whether due to an unforeseen breakdown or a planned trip—will benefit from the professional, fast, and friendly service consistently reported in customer feedback. The staff's efficiency can turn a stressful situation, such as car trouble, into a quick resolution. Furthermore, the explicit and generous **active military discount** is a major factor for service members and their families in the region, offering substantial savings on their transportation costs.
While many rental agencies offer cars, Avis provides the assurance of a clean, well-maintained, and often newer vehicle. The convenient, accessible location near major shopping centers and main roadways simplifies the entire rental process. If you value professional service, vehicle reliability, and appreciate an agency that extends special pricing to military families, this Avis location in Rockford stands out as a superior choice for your next rental.
Avis Car Rental Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- Credit cards
Parking
- On-site parking
Avis Car Rental Photos










Avis Car Rental Location
Avis Car Rental
7396 N Cherryvale Mall Dr, Rockford, IL 61112, USA
Avis Car Rental Reviews
pricethe futuredrivevacationenterprisecallnumberbrandbusiness tripsminivan
★ 5★ 4★ 3★ 2★ 1We loved the car, & the staff are incredibly helpful and great. 10/10 will be comming back the next time I need a reliable nice new rental.
October 10 · AllyFast and friendly service! We were in a pinch with car trouble that was going to take a few days to repair so we needed a rental fast. The team at this Avis was very helpful and professional. I recommend them if you’re in the area and need a rental.
August 18 · Danny AmacherAvis rented me a dangerously poorly maintained vehicle with completely bald tires (with cords showing) on the front. I was not aware of this until one of the tires gave out in Wyoming on July 4th with my children in the car. Thankfully, we were able to pull off the two-lane highway where I finally saw the absolutely awful condition of the tires (see attached photos). The vehicle had no spare tire, no jack, no emergency roadside equipment of any kind.Since there was no cell service for even emergency calls, we managed to flag a passing vehicle down to go to the next town (20+ minutes away) and call Avis roadside assistance for us. Avis was unable/unwilling to help so the sheriff’s department was called and was able to arrange a tow. Finally, around 10 pm on July 4th, after spending several hours on the side of the road, I was able to call Avis for assistance. After chastising me for not calling them first and arranging a tow with another organization, even though Avis was called first, they were again quite unhelpful but said my hotel for the night would be covered, though denied this later, and to call back in the morning. In the morning Avis roadside assistance was finally able to open a case. The call was an exercise in futility. I was told they needed to tow the vehicle packed full with all of our camping gear and luggage, since we had nowhere else to put it, to an Avis repair facility, but couldn’t tell us where that would be. After receiving the vehicle they would either bring us a replacement vehicle or arrange a ride-share to the nearest Avis counter for a replacement vehicle. We could then try to claim our luggage from lost and found with no idea how long that could take (hours?, days?) or where it would be. Obviously, we needed our luggage and gear since we were far from home, so I was eventually able to convince them to allow me to ride with the vehicle to the repair facility and get a replacement there. Thankfully, the tow operator was kind enough to drop me off at the rental counter in Rapid City, SD, 90 miles away, and wait until I was able to transfer our belongings to the new vehicle. Finally, about 24 hours after getting stranded on the road we were on our way again.All told, my family was put in danger by a recklessly poorly maintained vehicle, lost a full day of vacation, and was given the runaround when asked for reimbursement for the cost of the unplanned hotel stay and rental. I know long road trips are not risk-free and stuff happens, but this was entirely preventable if Avis had performed even the most basic vehicle maintenance before allowing a vehicle to leave their lot. Then when the vehicle inevitably broke, they completely fell on their face with their farcical “roadside assistance”.If you look at other reviews, this was not an isolated incident.
July 24 · Andreas KoenigSteer clear of Avis. Went 700 miles on very bald rear tires!! Manager never returned phone call. Corporate will not refund!! Look at these tires - steel belt is actually showing through. Went for a funeral and could have easily ended up needing two more!! Never again!! Avis customer service sucks!!!
February 18 · Tammy ArnesonI reserved a vehicle a week in advance for my family vacation and the day of picking up my rental the manager at the Cherryvale location called me and said unapologetically they no longer had a car for me and that there was nothing he could do.
July 24 · Rhonda Blades
More Car Rental Near Me
Bedrock Car Rental4.0 (54 reviews)1096 W State St, Alliance, OH 44601, USA
Enterprise Rent-A-Car4.0 (186 reviews)811 W State St, Alliance, OH 44601, USA
BMZ CLASSICS - closed for business3.0 (2 reviews)3200 Hoagland Blackstub Rd, Cortland, OH 44410, USA
Enterprise Rent-A-Car4.0 (461 reviews)3910 Youngstown Rd SE, Warren, OH 44484, USA
Hertz Car Rental - Warren - Youngstown Warren Road3.0 (156 reviews)4400 Youngstown Warren Rd, Warren, OH 44484, USA
Enterprise Rent-A-Car4.0 (78 reviews)372 W State St, Salem, OH 44460, USA
Enterprise Rent-A-Car4.0 (393 reviews)4908 Mahoning Ave, Austintown, OH 44515, USA
Avis Car Rental3.0 (127 reviews)1453 Youngstown Kingsville Rd, Vienna, OH 44473, USA
Budget Car Rental3.0 (75 reviews)1453 Youngstown Kingsville Rd, Vienna, OH 44473, USA
U-Save Car & Truck Rental - Youngstown4.0 (59 reviews)970 Bears Den Rd Suite 1B, Youngstown, OH 44511, USA
Enterprise Rent-A-Car4.0 (382 reviews)303 W Rayen Ave, Youngstown, OH 44502, USA
Hertz Car Rental - Boardman - Market Street3.0 (166 reviews)7735 Market St, Boardman, OH 44512, USA
Categories
Top Visited Sites
Enterprise Rent-A-Car3.0 (559 reviews)
Enterprise Rent-A-Car4.0 (363 reviews)
Avis Car Rental3.0 (131 reviews)
Elite Care Transportation Services LLC3.0 (6 reviews)
Bubu's Medical Rides5.0 (3 reviews)
Dollar Car Rental - Dollar Milwaukee Downtown2.0 (3 reviews)Trending Car Rental Blog Posts
Why Airport Car Rentals Are Always More Expensive — and When They’re Worth It
Tips for Veteran Drivers Renting Cars After Military Service
How to Choose the Best Rental Car for a Ski Resort Vacation in the U.S.
Best Advice From Experienced Travelers About Renting Cars in the U.S.
How Seasonal Events (e.g., Sports Games, Concerts) Impact Rental Car Availability & Rates
How to Choose the Best Rental Car for Visiting U.S. Theme Parks, Water Parks & Family Resorts
