Avis Car Rental Introduce
For residents of the North Shore and the greater Chicagoland area in Illinois, having a dependable local car rental agency is essential for everything from weekend road trips to handling temporary vehicle shortages. **Avis Car Rental** at 933 Skokie Blvd in Northbrook, IL, stands as a convenient and well-established option, serving the local community with a dual function as both a premier car rental agency and a van rental agency. This location is particularly valuable as a neighborhood branch, providing a seamless rental experience without the complexities often associated with major airport hubs.
The Northbrook branch offers Illinois users access to the extensive, high-quality Avis fleet. Whether you need a compact sedan for navigating city traffic, an SUV for a family adventure, or a van for moving large items or transporting a group, this location aims to meet your specific travel demands. The goal is to provide reliable, clean vehicles coupled with customer service that simplifies the process, ensuring you can quickly get on the road and focus on your trip, project, or local business needs.
However, like many service businesses, the experience here can vary depending on the local staff and the current availability of vehicles. Reviews from local customers highlight this dichotomy. One customer highly praised an employee named Amir, noting his exceptional customer service, cordial and welcoming attitude, and willingness to go the extra mile—even reopening the store after closing hours to facilitate a necessary vehicle swap. This level of personalized care is what defines a great neighborhood rental experience. Conversely, another customer reported a deeply frustrating experience of arriving on time only to be told no cars were available for several hours, with a staff member being unhelpful and suggesting the customer go elsewhere. For local users relying on a firm reservation, this lack of vehicle availability and inconsistent service can be a significant drawback. It underscores the importance of confirming your reservation details and checking with the local branch ahead of time, especially during peak seasons.
- Wheelchair Accessible Entrance: The building has an accessible entrance, ensuring that all customers, including those with mobility challenges, can easily enter the office to complete their rental paperwork.
- Wheelchair Accessible Parking Lot: Designated accessible parking spaces are provided to ensure a safe and convenient place to park when picking up or dropping off a rental vehicle.
- High-Traffic Location: Being located on Skokie Blvd near major commercial and retail centers enhances its convenience for both local residents and visitors staying at nearby hotels.
Its prime suburban positioning makes it a highly practical alternative to renting directly at a distant airport, saving Illinois users both time and money on airport surcharges.
- Car Rental Services: Offering a full spectrum of Avis vehicles, including economy cars, compact, intermediate, standard, and full-size sedans.
- SUV Rentals: Availability of various sport utility vehicle classes, such as intermediate, standard, and full-size SUVs (like the Rav4 mentioned in customer reviews), perfect for Illinois winters or family travel.
- Van Rental Agency Services: Providing utility vans and passenger vans, including minivans and larger 12- or 15-passenger vans, for group outings, business logistics, or moving purposes.
- Luxury & Specialty Car Rental: Access to premium and luxury vehicles for special occasions or high-end business travel.
- One-Way Rentals: Offering the flexibility to pick up a vehicle at the Northbrook branch and return it to a different participating Avis location, either locally or elsewhere in the United States.
- Payment Flexibility: Accepting various payment methods for ease of transaction, including major credit cards and debit cards (subject to standard rental policies and age restrictions).
- Reservations and Booking: Facilitating online and phone reservations for streamlined, quick pick-ups, though local vehicle availability may affect immediate fulfillment.
- Active Military Discounts: A significant highlight is the availability of discounts for active military personnel, veterans, and their families, often in partnership with programs like Veterans Advantage, offering substantial savings on rental rates. This is a great benefit for the military community in the Illinois area.
- Flexible Payment Options: The agency accepts both **Credit Cards** and **Debit Cards** for transactions, providing greater financial flexibility for renters who may not wish to use a credit card for the initial hold.
- Exceptional Local Customer Service: Despite some consistency issues, the branch is known for having highly dedicated and friendly staff members (like Amir) who will proactively assist customers with vehicle swaps, late arrivals, and general inquiries, enhancing the local rental experience.
- Full Physical Accessibility: The location ensures a hassle-free visit for all users with a **Wheelchair Accessible Entrance** and **Wheelchair Accessible Parking Lot** directly at the site.
- Comprehensive Vehicle Selection: The combination of car rental agency and van rental agency status ensures a broad array of options, from a compact Kia Rio for economy to a Ford Transit for utility.
Address: 933 Skokie Blvd, Northbrook, IL 60062, USA
Phone: (847) 272-4219
Mobile Phone: +1 847-272-4219
Avis Car Rental Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- Credit cards
Avis Car Rental Photos

Avis Car Rental Location
Avis Car Rental
933 Skokie Blvd, Northbrook, IL 60062, USA
Avis Car Rental Reviews
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★ 5★ 4★ 3★ 2★ 1We rented a car for about two weeks from Amir at Avis in Northbrook. Have to say that we had a great experience, Amir was so cordial and welcoming. We rented a Rav4 and had no trouble. He gave us wonderful customer service, answered all our questions. We were supposed to rent again after a short trip but in the end had to rent from Avis at O'hare.Had trouble with the car from O'hare and did not receive the customer service from them that we expected. Got to Amir to switch cars as that is included in the service. The shop was closing and he was so nice that he opened up just for us and gladly switched cars for us!! Great service and I def recommend to rent from him!
July 27 · Danielle AsafArrived on time for my reservation, only to be told they wouldn't have any cars available for 2 and a half hours after the stated time. The man I spoke to (South Asian, middle aged. Didn't get his name) was very unhelpful, and said I should just go somewhere else to pick up the reservation. Do not book a car from here.
July 16 · Ross ElliotUPDATE: The owner tells you to email your info in the response below and the response you get is a “There’s nothing we can do but we received your feedback and we’re sorry.” A waste of time so save yourself the few minutes. Added a screenshot of the email for you below.I had a previously great experience with this Avis so when I was in town for my father’s open heart surgery and needed a car last min to be able to go back and forth from hospital, it was an easy go to. I booked the car for when they opened at 8am on Monday and when I got in, the “owner” was chatting with someone but interrupted the convo to ask me if I was dropping off a car. I said “picking up” and he looked shocked. He said I’d need to wait because they don’t have any cars and I asked why, then, I got a confirmation for the car and proper emails. He said it’s because the system automatically sends the confirmation… even if there’s no inventory?? Ok but whatever. He said it’d be 10-15 mins because he needed to go through his emails and I said ok and took a seat outside the office. Prob 10 mins later he waved me into the office again saying he had a car for me. (Woo!) so this is where it gets good…He said he’d have to put me in an SUV because that’s what they have and I said no problem. He then proceeded to ask me if he could charge me more because I’m getting an suv vs what I booked. I said “no” because a) it’s not my problem or cost that you didn’t have inventory but confirmed the car and b) I’d be paying for gas for an suv vs a compact car. His response was “Well I can just deny you…” I was beyond dumbfounded and if it was a different day without me needing to urgently get to the hospital, I would’ve canceled my reservation with him then and there and gone down the street to enterprise and written this sooner. (Sidebar: Do you think he would’ve been that audacious if I was a man? I doubt it.) Nonetheless, I told him he could cancel me if he wanted and I’d go somewhere else. He didn’t say anything else and finished my paperwork. Further, I learned today as I was grabbing food with my niece that the front passenger door doesn’t open from the inside, and the gas tank closure is broken as well. Between the customer service experience and the quality of the car he wanted to charge me more for, I won’t be back and I recommend you do the same. Just for record keeping, I’m writing this Saturday at 5pm and the car isn’t due back until tomorrow morning. So, owner, your keys are at the front desk at the Renaissance. Do better.
February 09 · Becky LernerI have rented from this location numerous times and will continue to do so. Amir, the manager, is a great guy, always has a smile and always does his best to help us find a car to meet our needs. Also an added bonus that it’s far less to rent from this location than O’Hare. I bring my business here whenever I’m in the area.
August 25 · Carl MillerThe worst experience for renting a car.First, when we arrive to pick up the car, the seller told us he hadn't the car, because of missing information in the reservation. But all information was completed otherwise we would not be able to make the reservation. In the end, he had a car with a crack in the windshield, extremely dirty, but with a similar category we needed.Second, a lot of bureaucracy to finish the rental. Even with a pre payment made in a credit card, he asked to another card.Third, an additional driver was previous added at the reservation, but he wanted to charged anyway, after a long discussion it was not charged.Gas was also included in the reservation, but we had to return the car with a full tank of gas.For our surprise, a couple days later after we retuned the car, they are charging $450.00 for the cleaning service and claim that the car was delivered with Smoke Smell.No one in the car smokes and I am pregnant.
May 15 · Carolina Sanavio
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