Avis Car Rental Introduce
For residents and visitors in the heart of the Bluegrass, Avis Car Rental at the South Broadway location in Lexington, Kentucky, serves as a crucial hub for temporary vehicle needs. Located conveniently in the downtown vicinity, this branch aims to provide seamless access to a wide fleet, from compact cars perfect for a short trip to Louisville or Cincinnati to specialized vans needed for group outings or light hauling.
As a widely recognized global brand, Avis typically offers renters the assurance of a large vehicle inventory and professional processes. This downtown location is designed to cater to the local Kentuckian—those needing an insurance replacement, a rental for a quick weekend getaway to the Bourbon Trail, or a van for a sizable family gathering.
The core business here revolves around flexibility and fleet diversity, categorizing the location as both a Car rental agency and a Van rental agency. While the brand is known for its structure and range, it is important for local users to prioritize double-checking reservations and vehicle availability, particularly for specialized vehicles. Customer feedback, while acknowledging the convenience of the location, emphasizes the necessity of confirming all details, especially when booking in advance for key dates or unique vehicle types, such as 12- or 15-passenger vans.
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Location and Accessibility
The Avis branch is strategically positioned at 1059 S Broadway, placing it directly in a busy, easily reachable section of Lexington. This South Broadway address offers high convenience for downtown residents, University of Kentucky students and faculty, and those in the surrounding local neighborhoods who prefer a non-airport rental experience.
- Address: 1059 S Broadway, Lexington, KY 40504, USA
The location’s accessibility features are a definite highlight for local users:
- Wheelchair accessible entrance: Ensuring all customers can enter and conduct their transactions comfortably and without impediment.
- Wheelchair accessible parking lot: Providing dedicated, easy-to-reach parking spots for customers requiring mobility assistance near the entrance.
The downtown placement means the branch is surrounded by local businesses, hotels, and dining options, making it a simple stop while running other errands or when needing a rental car immediately after leaving a repair shop.
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Services Offered
Avis Car Rental at 1059 S Broadway aims to be a complete solution for all short-term ground transportation needs in Central Kentucky. Their vehicle and service offerings are expansive, designed to cover personal, family, and business requirements:
- Comprehensive Car Rentals: Offering a spectrum of cars including economical compact models (like the Kia Soul or similar) for low-cost, high-mileage trips; mid-size and full-size sedans (such as the Toyota Camry or similar) for comfort and space; and luxury vehicles from their Signature Series for special occasions or premium business travel.
- Utility and Family Fleet: A diverse inventory of SUVs, from intermediate (like the Toyota RAV4) to full-size (like the Ford Expedition or Chevrolet Suburban), capable of handling varying Kentucky weather and luggage requirements.
- Van Rental Agency Services: A key service for the Lexington community, providing Minivans (like the Chrysler Pacifica or similar 7-seaters) for family travel and larger Passenger Vans (like the Ford Transit 12- or 15-passenger vans) essential for large-group transportation, which is invaluable for churches, schools, and event coordinators.
- Specialized Vehicles: Offering other vehicle types, which can include electric vehicles, premium crossovers (Jaguar F-PACE or similar), and pickup trucks for specific tasks requiring utility and hauling power.
- Flexible Rental Periods: Providing rental agreements that range from daily to weekly or longer, accommodating insurance claims, business trips, or extended vacations.
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Features / Highlights
This downtown Avis location offers several operational highlights that benefit the local Kentucky renter:
- Active Military Discounts: A significant feature that provides valuable savings for active military personnel and their families, acknowledging their service and supporting the community's military ties.
- Accepts Debit Cards: A major convenience, as they accept both Credit cards and Debit cards for payments, offering crucial flexibility for renters who prefer not to use a credit card or who only have a debit card for transactions (though specific policies and holds apply for debit card rentals).
- After-Hours Return Availability: The location typically offers an after-hours return service, allowing customers to park and lock the vehicle, then place the completed contract and keys in a designated drop-off box. This is particularly useful for those returning from a long drive late at night or early in the morning.
- Avis Preferred Program Benefits: Members of the free Avis Preferred loyalty program can access priority service, exclusive discounts, and potentially skip the counter, offering a streamlined pickup process—a feature especially helpful in busy city locations.
It is worth noting the candid customer feedback regarding vehicle availability, particularly for specialized and high-demand vehicles like large passenger vans. While the service is advertised, renters planning important group travel—such as the customer who was denied a confirmed 12-passenger van reservation close to pickup—should always proactively call the South Broadway branch well in advance of the pick-up date to ensure their specific vehicle type is physically on the lot and ready for their reservation.
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Contact Information
For Central Kentuckians planning a rental, confirming a reservation, or needing to speak with a local representative about vehicle options or specific policies, the contact information is as follows:
- Address: 1059 S Broadway, Lexington, KY 40504, USA
- Phone: (859) 281-1682
- Mobile Phone: +1 859-281-1682
Due to the expressed concerns in customer reviews about confirmed vehicle availability, contacting the branch directly by phone—especially the day before pickup—is highly advisable to avoid any last-minute transportation emergencies.
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What is Worth Choosing Avis Car Rental on South Broadway?
The Avis Car Rental location on South Broadway in Lexington is an appealing choice for Kentucky residents primarily due to its Prime Downtown Accessibility and its Financial Flexibility. The central location is perfect for those who do not wish to travel to the airport and require an immediate solution right in the heart of Lexington, easily reached from all major local roads.
The acceptance of Debit cards is a major benefit, making professional rental services available to a broader segment of the local population. Furthermore, the Active Military Discount demonstrates a commendable commitment to the local military community.
In summary, for reliable, flexible, and convenient access to a major fleet—including the ability to rent large vans and a variety of cars in the downtown area—this Avis branch is a valuable local resource. However, prospective renters are strongly encouraged to use the available contact information to implement a two-step confirmation process: book the reservation online, and then follow up with a direct call to the branch staff at 1059 S Broadway to confirm that the *specific* vehicle is staged and ready for pickup, ensuring a smooth and successful rental experience for your group travel or individual needs.
Avis Car Rental Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- Credit cards
Avis Car Rental Photos








Avis Car Rental Location
Avis Car Rental
1059 S Broadway, Lexington, KY 40504, USA
Avis Car Rental Reviews
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★ 5★ 4★ 3★ 2★ 1Car rental reservation wasconfirmed twice the day prior. Specifically called to confirm a car on the lot for 8am the next morning. Received a call the next morning at 7:50 as I was pulling up to pick up the car that the lot was empty and they couldn't fuful my reservation. No help whatsoever rectifying the situation or offering to find me another vehicle in the local area. Had to spend more money elsewhere for a last minute reservation. Would not waste my time in the future
July 15 · Shawn KRented a 12-passenger van from them months in advance. Went in person a week before pickup to reconfirm. 48 hours before a group of visitors from overseas arrived, I was told they had nothing for me and there was nothing they could do. Tried to get it transferred to another location and was told the same thing. Absolutely strunningly bad service. Is there an option for negative stars?
May 23 · Jason HopeIf I could give a less than 1 star, I would. This place was horrible. The office equipment is outdated, so you better be prepared to have exactly what she wants as far as payment goes. Plus if you have a question, the woman will disappear outside into her sports car and get on her phone for awhile to make you wait in the hot office. It took me 5 hours to get a prepaid SUV rental. The one she gave me had a cracked windshield which she failed to overlook. When I complained, I got put in a smaller SUV which also had dings and issues. Fortunately I took pictures, not only of the dings, but of the gas gauge and odometer or I would be on the hook for hundreds of dollars more. She wrote down the wrong mileage on the outgoing ticket. They were going to charge me for 2000 miles in 2 days when I only went 62 miles. There were other problems as well. There was a shortage on rentals in the local area so I had to go this route, but I would have been better off to stay at home. I lost around $300. A guy who returned his car ahead of me lost $1800 due to her negligence. This franchise makes Avis look REALLY bad. Try to avoid this place unless it changes hands.
July 22 · Willow Rose SierraThese guys are top notch and very helpful. We had to rent a vehicle for several weeks while our car was in the shop. Ricardo helped me find the best price online and found me a vehicle quickly. When we needed to swap out into another rental they walked me through the process. Again, when I needed to extend the rental they explained how to keep the same vehicle for the best rate. I highly recommend this AVIS on Broadway in Lexington! Thanks for all of your help!
September 11 · Dave AterDon't bother they probably won't have the car.I've attempted to rent from this location twice. The first time they didn't have the class of car I reserved. I ended up paying a higher rate for a worse car. The second time they didn't have any cars at all. That time I had booked through a 3rd party site (Costco). I called Costco and they directed me to go to the Avis location at the airport. Once I got to the airport I was told to that the Broadway Avis is a "franchise store" and the "corporate store" at the airport couldn't assist me. Ended up rebooking with another agency and still working on getting the difference refunded. I've wasted enough time with this location and I'll never use them again.
October 25 · Matt M
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