Hertz Car Rental - Chattanooga Tn - Lee Highway

- 103 Jubilee Dr, Chattanooga, TN 37421

Welcome to the Scenic City! For those of us living in or visiting the greater Chattanooga area, having reliable local transportation is essential for navigating everything from the bustling downtown to the beautiful mountain trails. **Hertz Car Rental - Chattanooga Tn - Lee Highway** serves as a convenient "neighborhood" location, offering a wide array of vehicles to meet diverse needs, whether you're moving house, taking a weekend trip to Nashville, or simply need a temporary replacement vehicle. This location aims to provide the trusted brand-name service of Hertz, making it a viable option for Tennessee residents looking for a rental agency that accepts both credit and debit cards for payment.

As a branch situated outside of the primary Chattanooga Metropolitan Airport (CHA) terminal, this location, sometimes referred to as the Lee Highway or Jubilee Drive office, often provides different benefits—and sometimes different challenges—than its airport counterparts. For example, it’s a key spot for those needing specialized vehicles, like **Cargo Van Rentals**, which are less common at standard airport counters. The site also makes a point of serving our local community with specific offerings, such as **active military discounts**, acknowledging and rewarding those who serve.

However, while the convenience is clear, local users should be fully prepared and proactive when dealing with reservations. It is vital to confirm all details directly with the branch, especially when dealing with prepaid reservations or rentals covered by third-party payers like insurance companies. Feedback suggests that communication regarding reservation dates and vehicle availability may be subject to internal issues, with specific vehicles like full-size SUVs occasionally being unavailable despite pre-payment. Renters should always call the local number to verbally confirm their booking details and vehicle class before their scheduled pickup time to ensure a smooth, stress-free experience.

The Hertz Car Rental office on Jubilee Drive is ideally located off the major thoroughfare of Lee Highway (US 64), placing it strategically to serve the eastern and northern parts of Chattanooga and the surrounding Tennessee communities. This proximity to a major roadway makes it easily accessible for customers driving from nearby towns like Cleveland or those living outside the immediate downtown area.

While not a terminal-based airport location, its address is very close to the Chattanooga Metropolitan Airport (CHA), making it a plausible, lower-volume alternative to the on-site airport rental counters. However, customers should note that this is not the main airport desk; it is a separate local agency.

A notable feature of this location is its dedication to physical accessibility:

• **Wheelchair Accessible Entrance:** The premises include an entrance designed to accommodate all customers, regardless of mobility.
• **Wheelchair Accessible Parking Lot:** Designated parking spots are available to ensure easy access to and from the facility.

This focus on accessibility is a positive highlight for local users who require special accommodations during the rental process.

Hertz provides a broad spectrum of transportation services at this Lee Highway location, catering to standard travel as well as specialized needs.

• **Diverse Passenger Vehicle Fleet:** The core offering includes standard passenger vehicle classes from **Economy and Compact** for cost-efficient travel (like the popular Ford Focus or Chevrolet Spark), to larger options such as **Intermediate, Standard, and Full-Size Sedans** (like the Chevrolet Malibu or Nissan Rogue SUV), making it suitable for singles, families, and business travelers alike.
• **Commercial/Utility Vehicle Rentals:** A specific service highlight is the availability of **Cargo Van Rental**, making this location useful for local moves, business deliveries, or hauling larger items around the Tennessee Valley.
• **Payment Flexibility:** This location accepts both **Credit Cards and Debit Cards** for payment. However, it's crucial to be aware that using a debit card may often involve a credit check or require additional forms of identification, as per corporate policy, and should be confirmed at the time of booking.
• **Specialized Discounts:** The branch offers **Active Military Discounts**, providing a welcome cost reduction for service members and their families in the community.
• **Hertz Gold Plus Rewards:** Membership in the Hertz loyalty program is available to help streamline the reservation and pick-up process, potentially speeding up your time at the counter.

Choosing this Hertz location comes with particular advantages and requires awareness of specific operational considerations, many of which stem from customer feedback:

• **Non-Airport Pricing/Location:** Being a "neighborhood" location often means more stable and competitive pricing compared to the fluctuating rates common at primary airport terminals. It is also less congested than airport locations.
• **Specialized Fleet Offerings:** The confirmed availability of **Cargo Van Rentals** is a distinct advantage for residential or commercial customers needing utility vehicles beyond standard passenger cars.
• **Accessibility Commitment:** The provision of a **Wheelchair Accessible Entrance and Parking Lot** shows a dedication to serving the entire community.
• **Reservation Confirmation is Critical:** Customers report that **online reservations and pre-payments may not guarantee vehicle availability**, particularly for larger, in-demand classes like full-size SUVs. Always call the branch directly to confirm your booking and vehicle class the day before pickup.
• **Customer Service Variability:** Feedback indicates that while some customers may experience good service, there have been serious issues with staff communication regarding return dates and reservation conflicts, leading to unexpected out-of-pocket charges. Renters are advised to **get all vital information, like return dates and policy exceptions, in writing or via documented email**.

For all reservation inquiries, specific vehicle availability checks, and policy clarifications, especially concerning insurance payments or debit card usage, please contact the branch directly:

• **Address:** 103 Jubilee Dr, Chattanooga, TN 37421, USA (Near Lee Highway)
• **Phone:** (423) 531-8610
• **Mobile Phone:** +1 423-531-8610

The standard operating hours for this location are typically Monday through Friday from 8:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM, with the office usually **closed on Sunday**. However, hours are always subject to change, and a call to the local number is recommended to confirm weekend availability.

Choosing the Hertz Lee Highway location in Chattanooga is worthwhile for Tennessee residents who require **specialized vehicles like cargo vans**, need to take advantage of the **active military discount**, or prefer a location that is **easily accessible** outside of the high-traffic airport terminal. The fact that they accept both **Credit and Debit Cards** provides necessary flexibility for many local users.

However, the value of choosing this location is contingent upon the renter being highly proactive. The significant customer feedback regarding poor communication, unhonored pre-paid reservations, and unexpected charges indicates that the *lowest price is not always the best value* unless all details are explicitly confirmed and documented prior to pickup. For a smooth experience, locals should use this branch for its accessible location and specialized vehicle needs, but must mitigate potential service risks by calling to confirm their reservation details, return dates, and vehicle class availability **before** arriving at the counter. If you are prepared to manage the reservation process diligently, this Hertz branch offers a valuable service to the Chattanooga community.

Hertz Car Rental - Chattanooga Tn - Lee Highway

103 Jubilee Dr, Chattanooga, TN 37421, USA