Avis Car Rental Introduce
For residents and visitors in the Gwinnett County area of Georgia, particularly around Lilburn and Stone Mountain, securing reliable and well-equipped transportation is essential. The Avis Car Rental location at 4895 Stone Mountain Highway in Lilburn serves as a key regional agency, part of the globally recognized Avis brand. This branch caters to a broad spectrum of needs, offering everything from compact economy cars for quick errands to large passenger vans suitable for group travel and family outings near local attractions like Stone Mountain Park.
As a neighborhood location, this Avis branch benefits from the extensive corporate fleet and established services of a major international company. They are dedicated to inclusivity, as evidenced by specific accessibility features on-site, and they extend valuable benefits like discounts to active military personnel. These institutional features are designed to provide convenience and value to the local community and visitors to the area.
However, potential renters in Georgia should note that customer feedback has, at times, highlighted challenges, specifically related to local vehicle inventory and communication. While reservations can be made easily through the corporate system, recent user experiences suggest a disconnect between the central booking platform and the actual, real-time availability of vehicles at this specific Lilburn branch. Customers are highly advised to follow up directly with the local branch manager or representative before their scheduled pickup time to ensure their confirmed vehicle is physically ready for collection. Transparency and proactive communication remain key to a seamless rental experience here.
Avis Car Rental, located on the busy Stone Mountain Highway in Lilburn, GA, is a prominent car and van rental agency serving the eastern portion of the Atlanta metro region. As part of a world-renowned brand, the Lilburn branch offers a comprehensive fleet designed to meet various personal, business, and group travel requirements. The rental options range across multiple vehicle classes, ensuring customers can find suitable transportation for trips across Georgia, whether heading into Atlanta or exploring the scenic North Georgia mountains.
The agency is officially categorized as both a Car Rental Agency and a Van Rental Agency, confirming its specialty in providing standard vehicles as well as larger capacity vans. This location is particularly noted for its practical features designed for broad accessibility and its commitment to providing discounts for U.S. active military members and veterans, reflecting a focus on diverse customer needs.
While the corporate system and vehicle quality are strong, local Gwinnett County renters have indicated that direct communication with the branch is crucial. Addressing potential gaps in inventory management and ensuring honest, upfront transparency are aspects that customers frequently seek to improve their overall experience at this neighborhood location.
The Lilburn Avis location is strategically positioned to serve a large residential and commercial area within Gwinnett County, making it a convenient option for many local users.
- Primary Address: 4895 Stone Mountain Hwy, Lilburn, GA 30047, USA.
- Major Road Access: The facility is situated directly on Stone Mountain Highway (US-78), a major artery that connects Lilburn to Stone Mountain Park and extends toward the eastern perimeter of Atlanta. This location is easily reached by drivers throughout the area.
- Accessibility Features: In line with corporate standards for customer inclusion, this branch offers specific features to assist all users:
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Neighborhood Coverage: The branch’s positioning makes it a practical pickup spot for residents of Lilburn, Snellville, Stone Mountain, and nearby communities who prefer a local alternative to the Hartsfield-Jackson Atlanta International Airport (ATL) rental facilities.
Avis Car Rental in Lilburn offers a full range of services backed by the resources of a global company:
- Diverse Vehicle Rental: They function as a full-service agency providing a wide selection of vehicle types, including economy cars, compact, intermediate, full-size sedans, SUVs, and luxury vehicles.
- Van Rental Specialization: As a dedicated Van Rental Agency, they maintain a fleet of passenger vans, which are ideal for large groups, sports teams, or extensive family travel across Georgia.
- Active Military Discounts: The branch honors Avis's commitment to U.S. veterans and active military personnel, offering special rates and discounts, often in partnership with veteran programs.
- Payment Flexibility: They accept both major Credit cards and Debit cards for payment, providing multiple options for customers to manage their rental transactions (note: debit card use may be subject to additional security checks and authorization holds).
- Reservations and Booking: Customers can book vehicles online through the corporate website or app, or by calling the local branch directly.
- Preferred Member Services: Avis Preferred members can utilize their loyalty benefits, such as expedited counter service and potential vehicle upgrades, though local inventory challenges may sometimes impact upgrade availability.
The Lilburn Avis branch presents several key features that make it a compelling choice for some local renters:
- Inclusivity and Accessibility: The provision of a wheelchair accessible entrance and parking lot ensures that the facility is welcoming and usable for all members of the Georgia community.
- Support for the Military Community: The availability of active military discounts is a significant highlight, offering valuable savings to those who have served or are currently serving our nation.
- Comprehensive Fleet for All Needs: The dual offering as both a car and van rental agency means this single location can accommodate individual, family, and large group transportation requirements.
- Convenient Neighborhood Location: Being situated on a major highway, rather than inside the busy Atlanta airport, offers a more accessible and often less stressful pickup and drop-off environment for local residents.
- Established Brand Reliability: Renters benefit from the backing of the international Avis brand, which typically means a well-maintained fleet and consistent operational standards, despite occasional local challenges.
For bookings, inquiries, and to confirm the availability of a reserved vehicle, customers are strongly encouraged to contact the local Lilburn branch directly:
- Address: 4895 Stone Mountain Hwy, Lilburn, GA 30047, USA
- Phone (Primary/Local): (770) 469-2579
- Mobile Phone: +1 770-469-2579
The most reliable step for a successful rental is to call the local number provided approximately 24 hours prior to the scheduled pickup time to verbally confirm that the specific reserved vehicle class is physically on the lot and ready for release.
Choosing Avis Car Rental in Lilburn is worthwhile for Georgia users who prioritize the benefits of a large, established rental network combined with convenient, local access. The guaranteed availability of a wide range of vehicles, especially specialized options like passenger vans, makes it a reliable choice for diverse travel needs, from a personal vehicle replacement to a large group excursion to Stone Mountain Park or a weekend trip to the coast.
The most compelling reasons to choose this location are the institutional benefits: the active military discounts and the commitment to wheelchair accessibility. These features demonstrate a corporate value proposition that is unique among local rental agencies. For military families and individuals with mobility considerations, these inclusions can simplify the entire rental process significantly.
However, renters must be prepared to be proactive. Based on common customer feedback from the local area, the success of a rental largely depends on directly engaging with the branch staff to confirm inventory. If you are a Preferred Member, a military veteran, or someone needing an accessible location in the Gwinnett County area, Avis in Lilburn provides the necessary services, but a simple, direct phone call before arrival is the best practice to ensure a smooth, frustration-free experience.
Avis Car Rental Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- Credit cards
Avis Car Rental Photos










Avis Car Rental Location
Avis Car Rental
4895 Stone Mountain Hwy, Lilburn, GA 30047, USA
Avis Car Rental Reviews
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★ 5★ 4★ 3★ 2★ 1I recently had a very frustrating experience at this Avis location. After calling multiple times and being placed on hold with Avis corporate for over an hour, I was finally directed to this branch to pick up a reserved vehicle.Upon arrival, I was told by the representative – a larger woman working the front desk – that there were no vehicles available. However, I could clearly see several cars parked outside, and it appeared that cars were indeed ready for rental. When I asked for clarification, she doubled down and insisted they had nothing available, despite my confirmed reservation and prior communication.It felt like I was being dismissed without a valid reason, and the lack of honesty was extremely disappointing. I understand that staffing and inventory issues can happen, but what I don’t understand is being misled and treated with zero accountability after going through all the proper steps to secure a rental.Avis, this is not how customer service should be handled. If cars aren’t available, be transparent. If there’s a problem with the reservation, explain it honestly. But don’t lie to customers who’ve already spent time and energy trying to follow the process.Would not recommend this location based on my experience. I hope management takes note and makes changes to how customers are treated.
September 19 · Little Steps ABA TherapyReserved a vehicle at this location two weeks ago to get called 3 hours before pick up to tell me they didn't have a vehicle for me. Rep said to call Avis customer service and when I did that they found another location that had a vehicle BUT on my way there I get a text saying sorry for the inconvenience but we don't have a vehicle for you. Called customer a second time and they found another location that had a vehicle for me. This time I asked the Avis rep to call the location to see if it was indeed available but he said he could not make outbound calls. So I called the location myself to find out guess what NO VEHICLES! Avis you put me in a bad place today . I did all the work calling around to find other locations, you would have thought either the branch or customer service rep would have went above and beyond to call other locations for their customer but that wasn't the case. I believe the disconnect is between the agent locations and Avis customer service. It needs some attention. I have been a customer a longtime and preferred member at that. I always used you guys but today I had to go see your competition Enterprise.
August 21 · Nate SmithHad a rental reserved a week and a half in advance. I get here and was told there are no cars. In the city! WHAT??!! What incredibly poor planning. I've had issues with another location in this city, too. Oh...I was told an attempt was made to phone me and let me know, but they had an incomplete number. I just checked my profile, and the entire number is there. Serious issues here, folks.
October 09 · Douglas TitusWorst rental car experience i ever received. Book my reservation 1 month ahead of when I needed the vehicle & called to make sure they would have it 1 week before my reservation. I was called the night before im to pick up my vehicle to be told they dont have any vehicle leaving me in a bad situation. Now last minute im searching every place to rent a 7 passenger vehicle putting me in a situation to loose my money on my vacation that was planned a month ahead. I was a loyal AVIS customer but this the second time Avis has left me in a bad situation. This is my last time renting here. They dont value their customers obviously because I booked my vehicle so far ahead to be screwed over like this.
July 02 · Vi Destiny Turbe (VI DESTINY)Owen saved the day for me and my family. I had a funeral to attend and was told that they had no compact vehicle available and he worked it out for me to be able to get a vehicle last minute a day before the funeral. I truly appreciate he for making sure we were able to make the funeral on time.
July 22 · Belles Life
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