Comfortcare Transportation, LLC.

- 311 E Wisconsin St #207f, Portage, WI 53901

For Wisconsin families and individuals, particularly those in the Portage and greater Columbia County area, reliable transportation is often the critical link to maintaining health, independence, and access to the community. Comfortcare Transportation, LLC, operating from its base in Portage, fills a vital need as a dedicated handicapped transportation service and a provider of Non-Emergency Medical Transportation (NEMT). This specialized service goes beyond standard public transport or traditional car rental, focusing squarely on the unique needs of seniors, individuals with disabilities, and clients requiring dependable, compassionate, and secure transport to and from appointments.

Operating a fleet of vehicles specifically designed to be accessible and comfortable, Comfortcare Transportation’s primary mission is to ensure that limited mobility or the stress of driving never prevents a client from reaching their essential destinations. The services are highly personalized, often involving door-to-door assistance and specialized care from trained drivers. This dedication to care is reflected in one customer review which praised the "incredibly compassionate and kind people," noting that the drivers are "professional and caring." Such feedback underscores the company's commitment to prioritizing the client experience, which is particularly crucial in the sensitive field of healthcare transportation.

However, as with any service deeply involved in public safety and care, the company’s history includes mixed feedback, and transparency is important for potential clients in Wisconsin. While many patrons have relied on the service for years for critical medical appointments and daily activities, a serious complaint surfaced regarding driver conduct and management's response to reported incidents, highlighting the need for all transportation providers to maintain the highest standards of safety and professionalism at all times. Potential users are encouraged to weigh all available information and to communicate directly with the company about their safety protocols and driver vetting processes.

Location and Accessibility

Comfortcare Transportation, LLC is centrally located in Portage, Wisconsin, positioning it to serve the community in Columbia County and the surrounding region effectively. The main office is found at: 311 E Wisconsin St #207f, Portage, WI 53901, USA. The location on East Wisconsin Street offers easy access for scheduling appointments and conducting necessary in-person business.

The facility itself is designed with client needs in mind, featuring excellent accessibility for those with mobility impairments. Key accessibility features include:

• Wheelchair accessible entrance: Ensuring smooth and unimpeded entry into the office space for all visitors.
• Wheelchair accessible parking lot: Designated parking spaces are available and properly maintained to accommodate vans and vehicles used by or transporting clients with disabilities.
• Restroom Amenities: The office also provides a restroom, offering an essential comfort amenity for clients, caregivers, and family members during their visits.

This attention to physical accessibility at the administrative level mirrors the company's promise to provide accessible transportation in their fleet, making the overall experience more convenient for the specialized clientele they serve across Wisconsin.

Services Offered

Comfortcare Transportation, LLC specializes in providing diverse transportation solutions focused on medical needs, special needs, and daily living for seniors and other individuals requiring assistance. Their wide array of services ensures that clients can maintain their essential routines:

• Non-Emergency Medical Transportation (NEMT) In: Dedicated transport for critical appointments, including Dialysis Appointments, Doctors’ Appointments, and Medical Sessions.
• Accessible Vehicles: Operating a fleet that includes vehicles fitted with ramps and wheelchair lifts to safely accommodate passengers with impaired mobility.
• Door Service and Drop Off: Providing comprehensive door-to-door service where drivers assist clients from their starting point directly to their final destination.
• Healthcare Transportation: Covering a broad spectrum of health-related travel, such as Hospital Transportation In, Hospital Visits, and transportation to Therapy Sessions.
• Handicapped and Special Needs Transportation: Offering specialized transport for individuals enrolled in Special Needs Programs, focusing on safety and tailored care for each passenger.
• Student Transportation: Providing dedicated and safe transport services for students who require special needs accommodations for their travel to and from educational facilities.
• Paratransit Services and Transit Service: Offering flexible transportation options that supplement public transit for eligible clients with disabilities.
• Community and Social Transportation: Extending services beyond medical trips to include transport for Family Activities, Tours And Activities, and trips to Adult Day Care Centers.
• Pharmacy Support: Offering convenient Pharmacy Pick Up or Pickups for prescriptions, saving clients an extra trip.
• Elderly and Individual Care: Providing focused transportation for Elderly Care and Senior Medical Transportation, often working with Facilities Transportation.

Features / Highlights

Comfortcare Transportation distinguishes itself in the highly competitive Wisconsin transportation sector through several key features that speak to its specialized niche:

• ADA-Certified and Wheelchair-Friendly Fleet: The company specifically operates vehicles that are ADA-certified and equipped with wheelchair lifts and ramps, ensuring the highest standards of safety and comfort for non-ambulatory passengers.
• Trained Drivers: Drivers are trained in crucial areas such as First Aid and CPR, a necessary requirement for medical transportation, giving clients and their families peace of mind.
• Focus on Individualized Care: The "car rental" experience here is defined by "Individual Transportation" and Door Service, ensuring the passenger is treated as a valued client, often receiving direct assistance beyond just the drive itself.
• Customer Compassion Highlight: Strong positive reviews emphasize the "incredibly compassionate and kind people" who own and drive for the company, indicating a genuine care ethos in the service delivery.
• Comprehensive Medical Coverage: The wide range of medical-related transport services—from dialysis to hospital visits—positions the company as a full-service NEMT provider for chronic care management in Central Wisconsin.

Contact Information

For Wisconsin residents, medical facilities, or family members looking to arrange services, Comfortcare Transportation, LLC can be reached at their Portage office using the following contact details:

• Address: 311 E Wisconsin St #207f, Portage, WI 53901, USA
• Phone: (608) 566-1140
• Mobile Phone: +1 608-566-1140

Given the highly critical nature of NEMT services, it is highly recommended that all new clients and coordinating facilities contact the office directly to confirm service areas, driver credentials, and booking protocols for their specific transportation needs.

What is Worth Choosing

For individuals in Portage and the greater Wisconsin area requiring specialized transportation, Comfortcare Transportation, LLC is worth choosing when the primary need is Safe Transportation, accessibility, and a driver trained in passenger assistance. The company’s sole focus on handicapped and non-emergency medical transportation means their entire operation is structured around this specialized need, offering a level of vehicle accessibility and driver training that standard taxi or ride-share services often cannot match. The commitment to Senior Medical Transportation and special needs programs highlights a deep understanding of the clientele's vulnerability and necessity for reliable, scheduled service.

While one must acknowledge the serious customer complaint regarding safety and professionalism, the positive feedback about the owners' compassion and the professional care given by drivers for other clients shows that when the service functions optimally, it is "a million times better" than competitors. Therefore, the key value proposition of Comfortcare Transportation is its dedication to being a comprehensive, reliable NEMT provider with accessible vehicles, offering essential links for vulnerable populations to maintain their health and dignity in the Badger State. Prospective clients should use the provided contact information to thoroughly discuss their specific needs and the company's current safety and driver policies before committing to a service contract, ensuring full confidence in their chosen transportation partner.

Comfortcare Transportation, LLC.

311 E Wisconsin St #207f, Portage, WI 53901, USA