Avis Car Rental

- 1000 Ted Johnson Pkwy, Greensboro, NC 27409

For residents of North Carolina and visitors flying into the Piedmont Triad region, securing reliable transportation is essential. Avis Car Rental at the Piedmont Triad International Airport (GSO) in Greensboro serves as a key access point for those needing a vehicle, offering a range of options from compact cars for city driving to larger SUVs and passenger vans for family trips across the state.

This location operates as a full-service car rental agency and specifically a van rental agency, catering to a broad spectrum of travel needs, whether you are in town for business near the Triad's commerce centers or planning a weekend getaway to the Blue Ridge Mountains or the North Carolina coast. The convenience of an airport-based location aims to streamline the travel process, allowing customers to move quickly from their flight to the open road.

Location and Accessibility

The Avis Car Rental office is conveniently situated directly at the Piedmont Triad International Airport (GSO), making it an easy choice for air travelers. Its placement within the airport complex is designed to offer minimal hassle for pickup and return.

• Address: 1000 Ted Johnson Pkwy, Greensboro, NC 27409, USA.
• Accessibility: The facility is noted for its commitment to accessibility, featuring a wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring ease of access for all customers.
• Parking: On-site parking is provided for customers for a convenient rental experience.

Being located on Ted Johnson Parkway places the rental desk in the heart of the region's main transportation hub, providing immediate access to major North Carolina interstates and highways, including I-40 and I-85, crucial for connecting the Triad to Raleigh/Durham, Charlotte, and points beyond. For those not flying, other Avis locations exist nearby in Greensboro, but this specific spot is the primary hub for airport convenience.

Services Offered

The Avis location at GSO Airport offers a variety of services and vehicles to meet the dynamic needs of North Carolina travel. Their fleet is typically diverse, ensuring suitable vehicles for different purposes and group sizes. Please note that availability is subject to change based on real-time demand.

• Car Rental Agency Services: Providing rentals for a wide range of popular vehicle classes, including:
  • Economy and Compact cars (e.g., Kia Rio, Kia Soul, Toyota Corolla, or similar) for fuel-efficient city and short-distance travel.
  • Standard and Full-Size Sedans (e.g., Toyota Camry, Volkswagen Jetta, or similar) for comfortable road trips and business travel.
  • SUVs (e.g., Toyota Rav4, Ford Edge, Jeep Grand Cherokee, Chevrolet Suburban, or similar) in various sizes, ideal for families or those needing extra luggage/cargo space.
  • Premium and Luxury vehicles (e.g., Toyota Crown, Genesis G70, or similar) for enhanced comfort and style.
  • Convertibles (e.g., Ford Mustang Convertible or similar) for scenic drives across the state.
• Van Rental Agency Services: Specializing in larger vehicle rentals for groups and moving needs.
  • Minivans (e.g., Chrysler Pacifica or similar) that generally seat up to 7 passengers.
  • Passenger Vans (e.g., Ford Transit 12-Passenger Van or similar) for larger groups, offering options up to 12 or 15 passengers.
• Onsite Services: Direct customer support and transactional services are available at the counter, including vehicle check-out and return processing.

Features / Highlights

As a nationally recognized brand, this Avis location provides standard features and benefits typical of a major car rental provider, along with specific on-site characteristics that cater to their clientele.

• Active Military Discounts: A significant highlight is the provision of discounts for active military personnel, recognizing service members and potentially offering better value for official or personal travel.
• Payment Options: The location accepts major credit cards and debit cards for transactions, though customers are advised to review the specific credit check and authorization hold policies when using a debit card, especially at airport locations.
• Avis Preferred Program: While a general Avis feature, the Avis Preferred program is often highlighted at airport locations for its ability to speed up the rental process, sometimes allowing members to bypass the counter entirely.
• Accessibility Provisions: Key features include the wheelchair accessible entrance and designated wheelchair accessible parking lot.
• Vehicle Products: Common rental extras are typically available upon request, such as GPS navigation systems, child safety seats, and various protection and coverage options, although these often come at an additional cost.

Contact Information

For bookings, inquiries, or to address immediate rental issues, customers can utilize the following contact details for the Piedmont Triad International Airport location:

• Address: 1000 Ted Johnson Pkwy, Greensboro, NC 27409, USA
• Phone: (336) 665-5700
• Mobile Phone: +1 336-665-5700

For more general customer service issues, especially regarding billing disputes, the national toll-free number for Avis Customer Service in the United States is generally recommended, as local branches may not have the capacity to resolve complex post-rental charges or system errors immediately. The corporate number for U.S. Customer Service is typically 1-800-352-7900.

What is worth choosing? Transparency and Customer Service

When choosing Avis at GSO, customers are opting for the convenience of an on-airport presence and the broad range of vehicle options, from compact electric cars to large passenger vans, that a major national brand can provide. The availability of military discounts and accessibility features are noteworthy positive considerations for specific customer demographics.

However, potential renters in the North Carolina region should approach their booking with attention to detail, particularly in light of customer feedback regarding the specific service experience at this location. Reviews from real customers highlight significant concerns that suggest inconsistent service delivery, which should be factored into the decision-making process. These concerns include reports of:

• Wait Times and Staff Engagement: Accounts of long waits, even with advance bookings, and reports of unprofessional or disengaged staff at the rental counter.
• Vehicle Condition: Instances where vehicles were reportedly delivered dirty or with significantly low fuel, leading to disputes upon return. Renters must meticulously document the vehicle's condition and fuel level (with timestamped photos/videos) at pickup to prevent incorrect charges.
• Dispute Resolution: Difficulties in resolving billing issues or damage claims, sometimes requiring significant effort and follow-up from the customer, such as emailing photographic evidence of initial vehicle conditions.

Given these reported issues, while the convenience of a major airport rental agency and its extensive fleet selection remains a strong incentive, prospective customers should prioritize diligence. It is advisable to utilize the Avis Preferred program for expedited service where possible, to thoroughly inspect and photograph the vehicle at the time of pickup and drop-off, and to be prepared for proactive communication with the company's national customer service line (1-800-352-7900) should any discrepancies arise, especially concerning fuel or vehicle damage documentation. Choosing Avis at GSO means opting for convenience and selection, but with the caveat that careful adherence to personal documentation protocols will be key to a smooth transaction.

Avis Car Rental

1000 Ted Johnson Pkwy, Greensboro, NC 27409, USA