Enterprise Rent-A-Car

- 650 E Lincoln Hwy, New Lenox, IL 60451

For residents and visitors in the greater Will County area and across Illinois, finding a reliable and convenient car rental service is essential, whether you need a temporary vehicle while yours is in the shop, a spacious van for a group outing, or a comfortable car for a weekend trip to Chicago or the picturesque Illinois countryside. The Enterprise Rent-A-Car location in New Lenox, IL, is a local hub aiming to serve these diverse transportation needs. It’s an established presence in the community, providing both personal and business rental solutions.

This location is part of the broader Enterprise network, known for its extensive fleet and neighborhood-focused service model. However, like any local business, it’s important for Illinois customers to understand the specific services, features, and user experiences associated with this particular New Lenox office to make an informed decision about their rental needs.

The New Lenox branch proudly identifies as a women-owned business, which may appeal to local users in Illinois who prioritize supporting diverse ownership in their community. Their business model focuses on providing onsite services, ensuring that the entire rental process—from selection to final paperwork—can be handled directly at the branch. This is a significant factor for those who prefer face-to-face assistance and the convenience of direct vehicle pickup.

Location and Accessibility

Conveniently situated in Will County, the Enterprise Rent-A-Car branch is located at a highly accessible address for New Lenox and surrounding communities like Frankfort, Mokena, and Joliet. Its strategic placement on a major thoroughfare, East Lincoln Highway (US-30), makes it easy to find and reach by local roads. The location is an excellent starting point for travel throughout Central and Northern Illinois, providing a local alternative to renting at a major Chicago-area airport.

Accessibility is a key priority for this location. They have taken specific steps to ensure all customers can comfortably access their facility, reflecting a commitment to serving all members of the Illinois community. They provide on-site parking for customers who need to leave their personal vehicle while renting, which adds an extra layer of convenience.

Services Offered

The New Lenox Enterprise branch is primarily a provider of vehicle rentals, specializing in two key areas to meet the everyday and specialized needs of the Illinois populace:

• Car Rental Agency: Offering a wide range of passenger vehicles, from economy cars for short trips and fuel efficiency to full-size sedans, SUVs, and even premium vehicles for family vacations or business travel across the state.
• Van Rental Agency: Specialized in providing various sizes of passenger vans, which are perfect for groups traveling to events, sports teams, church outings, or large family gatherings, offering a practical solution for moving more people than a standard SUV.
• Onsite Services: All rental, paperwork, and vehicle preparation services are conducted directly at the branch location, streamlining the process for local customers.
• Payment Flexibility: Accepts a variety of modern and traditional payment methods to accommodate different customer preferences.

Features / Highlights

Beyond the core rental service, the New Lenox location offers several features designed to enhance the customer experience and provide value to specific segments of the local Illinois population.

• Identifies as Women-Owned: Supports local efforts to promote diversity in business ownership within Will County.
• Active Military Discounts: Provides special pricing or benefits for active members of the military, a valuable offering for the many service members and their families located near military installations or living in the greater Chicago region.
• Wheelchair Accessible Entrance: Ensures the facility is welcoming and easily navigated by all patrons, regardless of mobility requirements.
• Wheelchair Accessible Parking Lot: Dedicated parking spaces are available to make accessing the building stress-free for those with disabilities.
• Multiple Payment Options: Customers can pay using major Credit Cards, Debit Cards, and modern NFC mobile payments (e.g., Apple Pay, Google Pay).
• On-site Parking: Available parking at the location for renters, making vehicle drop-off and pickup straightforward.

Contact Information

For Illinois residents seeking to contact the New Lenox branch, the following information can be used to inquire about reservations, vehicle availability, or specific policies.

Address: 650 E Lincoln Hwy, New Lenox, IL 60451, USA

Phone: (815) 462-8200

Mobile Phone: +1 815-462-8200

What is Worth Choosing

For Illinois residents, especially those in the Will County area, what makes the New Lenox Enterprise Rent-A-Car potentially worth choosing is its combination of local convenience and dedicated services. The ability to rent everything from a compact car for commuting to a large van for an extended family trip without having to travel to a busy major airport is a significant advantage. Furthermore, the commitment to accessibility, including the wheelchair-accessible entrance and parking, makes it a user-friendly choice for everyone. The provision of an Active Military Discount shows a tangible commitment to supporting a vital part of the Illinois community. This location offers the resources of a major national brand with the accessibility of a neighborhood branch.

However, potential customers should be aware that, as with any rental location, the quality of the immediate experience can fluctuate. Some public feedback, which is important for any local customer to consider, has highlighted significant operational issues at this specific branch, including instances of vehicles being rented with expired license plates, cleanliness concerns within the office ("smells like wet dog inside"), and disputes over unauthorized toll charges appearing on customers' cards for tolls taken in states where the customer claims not to have traveled (Ohio, Indiana, and downtown Chicago). These are serious allegations that point to potential lapses in vehicle maintenance protocols, administrative oversight, and overall customer service follow-through, particularly concerning compensation for inconvenience.

While the company aims to provide a professional and seamless service, these customer reports indicate that potential renters should exercise extra due diligence. Before driving away, customers are strongly advised to thoroughly inspect the vehicle’s registration tags for current expiration, check the cleanliness of the interior, and meticulously review the rental agreement for all charges, especially those related to toll transponders or additional fees. Furthermore, securing documentation of the vehicle's condition at pickup and return is highly recommended to protect against future disputes.

In summary, Enterprise Rent-A-Car in New Lenox provides a valuable local service with key benefits such as its van rental options, support for military families, and commitment to physical accessibility. As a local consumer in Illinois, leveraging these advantages while remaining proactive about verifying the vehicle's legal and physical condition upon rental will lead to the best possible experience. The professional nature of the staff should always be assumed, but a prepared customer is a protected customer.

Enterprise Rent-A-Car

650 E Lincoln Hwy, New Lenox, IL 60451, USA