Enterprise Rent-A-Car

- 8314 Kingston Pike, Knoxville, TN 37919

For many residents of Knoxville and the surrounding areas, needing a rental vehicle often arises during times of inconvenience, such as when a primary car is undergoing repairs, or during exciting, yet logistically complex, periods like planning a large family trip or moving. The Enterprise Rent-A-Car branch situated at **8314 Kingston Pike** serves as a vital neighborhood resource, specializing in providing timely and hassle-free transportation solutions right here in East Tennessee.

This location is more than just a counter for car keys; it is a locally focused agency committed to solving customers’ transportation challenges. The staff at this branch are frequently highlighted in customer feedback for their dedicated efforts. While acknowledging that service experiences can vary, one particularly positive review speaks volumes about the agency's commitment to excellence, noting, "I have the best experiences renting from this location... if I have ever had an issue, they have gone above and beyond to make it right, with minimal time on my part." This dedication to "minimal time" for the customer is a hallmark of truly professional service, and specific team members like "Freddy and Taylor" are credited as "exceptional problem solvers."

This Enterprise location proudly identifies as a **women-owned business**, a significant feature that highlights its diversity and entrepreneurial spirit within the Knoxville business landscape. This designation offers local users a meaningful opportunity to support a community-minded enterprise while receiving the high standard of service expected from a nationally recognized brand.

The operating hours are set to cater to the typical business and personal schedules of local customers. The branch is open:

• Monday to Friday: 7:30 AM to 5:30 PM
• Saturday: 9:00 AM to 12:00 PM
• Sunday: Closed

These hours ensure that customers can pick up or drop off vehicles conveniently before or after their workday. Furthermore, the agency facilitates the process with necessary accessibility features for all community members:

• Wheelchair accessible entrance, ensuring smooth entry into the facility.
• Wheelchair accessible parking lot, with convenient spaces designated for easy access.

For renters returning a vehicle outside of these hours, the location offers an After Hours service, allowing customers to safely park and lock the vehicle and deposit the keys into a secure drop box. This flexibility acknowledges the unpredictable nature of car repairs or late-evening travel returns.

• Diverse Vehicle Fleet: The inventory typically includes economy cars for budget-conscious local travel, mid-size sedans for comfortable commuting, SUVs for families heading to the Smoky Mountains or lakes, and premium or luxury options for special occasions.
• Specialized Van Rental: The designation as a Van rental agency means customers can secure various larger vehicles, such as cargo vans for light commercial use or moving, and minivans like the Chrysler Pacifica for group transportation and large family logistics.
• Flexible Payment Methods: To accommodate different customer preferences, the agency accepts a range of payment types, including major Credit cards, Debit cards, and the rapidly growing method of NFC mobile payments (e.g., using a smartphone at the counter).
• Military and Government Discounts: Reflecting a commitment to those who serve, the location honors Enterprise’s policy of offering Active military discounts, extending special rates to service members for leisure travel and other personal rentals.
• Free Pick-Up Service: As a non-airport branch, this location offers the Enterprise signature service: a free pick-up service from the customer’s home, workplace, or repair shop during normal business hours, dramatically simplifying the process for those without a ride.
• Corporate Account Services: The location can manage rentals for those using a corporate account number (CID), often required for official business travel and offering specific contracted rates, though renters may need to provide proof of employment.

However, the ability of the staff, specifically named individuals like Freddy and Taylor, to go "above and beyond to make it right" suggests a management and team culture that is responsive and determined to resolve complex customer problems, which is often more valuable than a perpetually smooth, yet impersonal, transaction.

• Proactive Problem Solvers: The recognized effort of staff to resolve complex, extended rental or billing issues quickly and with minimal time investment from the customer stands out as a top highlight.
• Women-Owned Local Business: Supporting a business with this distinction adds a community-focused element to the standard rental transaction.
• Vehicle Diversity: The dual role as a Car and Van rental agency ensures that the location is a one-stop-shop for personal, family, or small-business transportation needs across the Knoxville metro area.
• Military Community Support: The availability of active military discounts shows a tangible commitment to the large veteran and active-duty population in East Tennessee.
• Convenient After-Hours Return: The key drop-box facility provides renters with essential flexibility when they need to return their vehicle outside of the strict operating window.

The agency's accessibility, support for the military, and the simple ease of a free pick-up service from anywhere in the local area make it a highly practical choice for anyone needing a temporary vehicle in the Knoxville region. When you need a vehicle and peace of mind, choosing the team known for making it right ensures a reliable experience.

Contact Information:Address: 8314 Kingston Pike, Knoxville, TN 37919, USAPhone: (865) 694-8526Mobile Phone: +1 865-694-8526

Enterprise Rent-A-Car

8314 Kingston Pike, Knoxville, TN 37919, USA