Cathay Express Transportation

- 869 Flushing Ave, Brooklyn, NY 11206

Introduction / Overview

For residents across New York City and the wider New York State area, particularly seniors and individuals with mobility challenges, finding reliable, compassionate, and fully accessible transportation is not merely a convenience—it's a necessity. Cathay Express Transportation, based in Brooklyn, is a highly specialized provider dedicated to meeting these critical needs. Unlike standard taxi or general ride services, Cathay Express operates as a comprehensive Handicapped transportation service and a leading Non-Emergency Medical Transportation (NEMT) provider, ensuring safe, comfortable, and dignified travel for all passengers.

This company goes far beyond simple car service. They offer a full spectrum of assistance for patients needing to reach crucial medical appointments, senior living facilities, or even just family events. Their service model is built on professionalism, punctuality, and a deeply empathetic approach, which is evident in the positive testimonials from New Yorkers who rely on their specialized fleet. Customers consistently highlight the courtesy of the staff, the pleasant demeanor of the drivers, and the ease of travel, making a potentially stressful journey an enjoyable and comfortable one. Whether for a routine doctor visit or essential dialysis transportation, Cathay Express is recognized as a best-in-class service for accessible transit in New York.

Location and Accessibility

Cathay Express Transportation is centrally located in the borough of Brooklyn, operating out of their main address at 869 Flushing Ave, Brooklyn, NY 11206, USA. From this strategic hub in the heart of the city's most populous borough, they are well-positioned to dispatch their specialized vehicles efficiently across all five boroughs of New York City, Long Island, Upstate New York, and even parts of New Jersey. This broad service area ensures that they can provide crucial door-to-door service, a fundamental component of NEMT and senior transportation.

Accessibility is not an afterthought for Cathay Express—it is the core of their operation. The company is structured entirely around providing accessible transit, which is reflected in their physical location and fleet. The facility features a Wheelchair accessible entrance, demonstrating their commitment to ensuring ease of access for all visitors and employees. Most importantly, their expansive fleet consists of customized vehicles, including specialized vans and minivans, all equipped with ramps or hydraulic lifts, ensuring a safe and smooth experience for customers using wheelchairs, ambulettes, or stretchers. Their expertise in safe handling and transfer techniques is what truly sets them apart as the "go-to" transportation solution for those who find traditional transit options inadequate.

Services Offered

Cathay Express Transportation provides an incredibly detailed array of transportation and support services, all focused on non-emergency medical and special needs transit. This specialized focus ensures a high level of expertise and care for every passenger.

• Non-Emergency Medical Transportation (NEMT): This is the primary service, covering all travel to and from healthcare facilities, including Doctor Appointment Transportation, Dialysis Transportation, and Physical Therapy Appointments.
• Ambulette and Stretcher Services: Dedicated Ambulette Transportation and Stretcher Transportation for patients who are wheelchair-bound or require non-ambulatory transport in a supine or recumbent position.
• Comprehensive Door-to-Door Assistance: Going beyond curbside drop-off, they offer essential Door Service, assisting patients directly from their home into the vehicle and safely to their destination’s entrance.
• Accessible Cab/Taxi Services: Providing on-demand Accessible Cab Service and Handicap Taxi options for shorter, unscheduled trips within the city.
• Airport Transportation: Specialized travel services including Airport Car Service, Airport Shuttles, Handicap Airport Transportation, and Wheelchair Accessible Airport Shuttles for stress-free travel to JFK, LaGuardia, and Newark airports.
• Elderly and Senior Transportation: Dedicated Senior Transportation Services for the elderly and those residing in Assisted Living Facilities and Nursing Homes, covering everything from medical appointments to Family Events and City Tours.
• Insurance and Payment Options: Services are often covered by Medicare Transportation and can be coordinated via Medical Logistical Coordination, in addition to flexible Private Pay options, accepting both private and insurance payments for maximum convenience.
• Safety and Logistics: All vehicles are equipped with GPS Tracking for real-time monitoring, ensuring timely arrivals and departures, which is crucial for medical scheduling.
• Specialized Care Support: Services extend to Prescription Pickups and transport to Skilled Nursing Facilities, ensuring full logistical support for patient care.

Features / Highlights

The distinct features of Cathay Express Transportation are rooted in their commitment to specialized care and operational excellence, making them a preferred choice for New York's vulnerable populations.

• Expertise in Wheelchair and Ambulette Transport: They are highly experienced in safely handling and transporting wheelchair-bound customers, being professional and gentle when assisting passengers, which is a major comfort to families.
• Compassionate and Professional Staff: Customer reviews frequently praise the staff and drivers for being "friendly, funny," "cordial and accommodating," and creating an "enjoyable and comfortable" trip—a testament to their empathetic approach to care.
• Full Accessibility Guaranteed: As a specialized service, they guarantee Wheelchair Accessible Transportation, utilizing a fleet of vehicles fully equipped with hydraulic lifts and securement systems.
• Highly Reasonable Pricing for Specialized Service: As highlighted by a customer review, their rates, such as a $70 round trip for essential wheelchair transport, are considered "very reasonable" for this level of specialized, professional service in the New York area.
• Extensive Service Coverage: The company serves all five boroughs and surrounding regions, offering vital access to healthcare and social activities for seniors and persons with disabilities across a vast area.
• Reliable Punctuality: A key concern for medical appointments is timing. Customers noted that the driver "came right on time," demonstrating the company's commitment to timeliness and reducing patient stress.
• 24/7 Availability: Recognizing that medical needs and travel arrangements can arise at any time, Cathay Express provides 24 hours a day, 7 days a week service to ensure no one is left stranded.

Contact Information

Cathay Express Transportation’s central office is ready to assist New York customers with scheduling and all inquiries related to their specialized services.

• Address: 869 Flushing Ave, Brooklyn, NY 11206, USA
• Local Phone: (212) 261-5555
• Mobile Phone: +1 212-261-5555

Given the specialized nature of their transportation services, it is always recommended that New York area residents call ahead to discuss specific needs, confirm insurance coverage (such as Medicare Transportation eligibility), and pre-schedule appointments to guarantee availability, especially for complex non-emergency medical transportation and stretcher services. Their 24/7 customer service line ensures that scheduling can be handled at any time of day or night.

What is Worth Choosing

For any New York resident who requires more than a standard ride—whether due to age, disability, or a recurring medical necessity—Cathay Express Transportation is the definitively superior choice. What makes them exceptional is their single-minded focus on providing specialized, Non-Emergency Medical Transportation and fully accessible services with unparalleled compassion. In a large city where it can be notoriously "difficult to travel without assistance," as one customer stated, Cathay Express provides peace of mind.

You are not simply booking a vehicle; you are securing a comprehensive support system. The "professional and gentle" handling of wheelchair-bound customers, the convenient Door Service, and the logistical expertise for everything from dialysis to physical therapy appointments demonstrate a level of care far exceeding basic transit providers. Their fleet, complete with essential accessibility features, ensures that every journey is safe and comfortable. Furthermore, their long history in the field means they are highly knowledgeable about navigating the complex landscape of Medicare Transportation and private pay options. The combination of professional care, extensive service offerings across all of New York, and reasonable rates for a highly specialized service makes Cathay Express Transportation the most reliable, caring, and professional partner for accessible travel in the region. Choosing them means choosing punctuality, dignity, and a genuinely positive travel experience every time.

Cathay Express Transportation

869 Flushing Ave, Brooklyn, NY 11206, USA