Enterprise Rent-A-Car Introduce
For residents and businesses across the Kansas City metropolitan area, particularly within the bustling Johnson County suburbs, having access to reliable, convenient vehicle rental services is a necessity. The Enterprise Rent-A-Car branch situated on Metcalf Avenue in Overland Park, KS, stands out not only as a major, trusted rental agency but also as a locally significant operation. This location, one of the many serving the region, specializes in providing a full range of transportation solutions, from standard passenger vehicles for daily commuting and weekend trips to specialized van rentals for group travel and commercial needs.
What distinguishes this branch is its local identity as a business that identifies as women-owned. This designation highlights a commitment to diversity in business leadership within the Kansas community, reflecting national trends where the number of women-owned businesses has seen substantial growth. As of recent national data, women-owned businesses represent nearly 40% of all businesses in the United States, illustrating the important role they play in the local and national economy. Choosing this location offers local users the ability to support diverse business ownership while still receiving the extensive network and service guarantees of a global brand.
The Overland Park Metcalf Avenue team focuses on maintaining a professional, friendly, and solution-oriented approach. While recent customer feedback has indicated that high demand, especially during major regional events like Kansas City Chiefs games or NASCAR weekends, can sometimes lead to fleet overbooking and customer service challenges, Enterprise's core mission remains centered on addressing the diverse transportation needs of its Kansas clientele. This comprehensive guide will detail the location specifics, available services, unique features, and reasons why this Enterprise branch is a worthwhile consideration for your next car or van rental need.
The Enterprise Rent-A-Car branch is conveniently located in a prime commercial area of Overland Park, making it highly accessible for both local pickups and vehicle exchanges often needed after auto repair services.
The specific address for this central location is:
10661 Metcalf Ave, Overland Park, KS 66212, USA
Situated near the intersection of 107th Street and Metcalf Avenue, the branch is easy to reach from various points in Johnson County, including Leawood, Lenexa, and Olathe. Its strategic placement on a major suburban corridor ensures minimal deviation from daily routes for most local customers. The facility is equipped to provide an accessible experience for all patrons, adhering to its commitment to inclusion:
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Standard business hours are designed for convenience, typically running from 7:30 AM to 5:30 PM on weekdays, with more limited hours on Saturdays (e.g., 8:00 AM to 11:00 AM) and Sundays (e.g., 11:00 AM to 2:00 PM). Customers are advised to verify the exact current schedule, especially for weekend returns or specific holiday hours. The option for after-hours service is generally available, allowing renters to securely park the vehicle, lock the doors, and place the keys in a drop box, though the customer remains responsible for the vehicle's condition until the business reopens.
As a full-service Enterprise location, this branch offers a wide variety of rental options to suit nearly any travel or transport requirement within the Kansas region.
- Comprehensive Car Rental: A diverse fleet including economy cars (e.g., Nissan Versa), compact cars, mid-size and full-size sedans (e.g., Toyota Corolla, Chevrolet Malibu), SUVs (e.g., Nissan Rogue, Chevrolet Equinox), and luxury vehicles (e.g., BMW 7 Series) to accommodate solo travelers, families, and business professionals.
- Van Rental Agency Services: Specializing in larger vehicle rentals, this branch provides passenger vans (up to 7 or 12 passengers) and cargo vans, which are essential for group transportation, large family outings, and moving bulky items for home projects or small business logistics in the Kansas City area.
- One-Way Rentals: Offering the ability to pick up a car at this Overland Park location and drop it off at another Enterprise branch, whether elsewhere in Kansas or in another state, subject to specific policies and fees.
- Optional Protection Products: Providing choices for a Damage Waiver (DW) and Extended Protection (EP) at an additional daily charge, allowing renters to reduce or waive their financial responsibility for loss or damage to the rental vehicle.
- Refueling Options: Customers can choose between pre-paying for a full tank of fuel, having Enterprise refuel the vehicle upon return, or returning the vehicle with a full tank of their own.
- Vehicle Pickup Service: While availability can vary, Enterprise is widely known for its "We'll Pick You Up" service, which is a major convenience for local renters needing transport to the branch.
This specific Enterprise location combines the benefits of a major national rental company with unique local characteristics and popular discount opportunities.
- Identifies as Women-Owned: Patrons who prioritize supporting diversity in business leadership can feel good knowing this local Enterprise branch is identified as women-owned, contributing to the growing economic empowerment of women business leaders across Kansas and the nation.
- Active Military Discounts: The branch offers discounted rates for active-duty military members, veterans, and government employees, extending a 5% discount off base rates for Government Leisure Travel and specific contracted rates for Official Government Travel. This is part of Enterprise’s long-standing support for the military community, which is deeply rooted in its company history.
- Enterprise Plus® Loyalty Program: Free enrollment in this program allows frequent renters to earn points toward free rental days with no blackout dates on any available car, in addition to speeding up the counter process.
- Diverse Payment Acceptance: Facilitating transactions for all customers, the branch accepts major Credit Cards, Debit Cards (subject to specific rental requirements regarding address and additional drivers), and modern NFC mobile payments.
- Spousal Drivers: A key policy feature allows a spouse or domestic partner to be added as an authorized additional driver without an extra daily fee, which is a significant value-add for couples traveling throughout Kansas and beyond.
To ensure a smooth rental process, verify reservation details, or ask specific questions about the fleet or required documentation, please use the following contact details for the Overland Park 107th & Metcalf location:
Address: 10661 Metcalf Ave, Overland Park, KS 66212, USA
Phone: (913) 642-9669
Mobile Phone: +1 913-642-9669
Calling ahead is highly recommended, particularly for popular vehicle types like passenger vans or large SUVs, as this branch can experience high demand, especially during holidays or major Kansas City-area events.
Choosing the Enterprise branch on Metcalf Avenue in Overland Park offers a blend of community values and national reliability that is highly beneficial for the local Kansas renter. The identification as a women-owned business is an important factor for customers who wish to align their spending with local efforts supporting diversity and economic development. This local commitment is paired with Enterprise's robust national infrastructure, which includes a diverse, well-maintained fleet and critical support systems like 24/7 roadside assistance.
For many Kansas residents, Enterprise is the first choice, often due to their positive experiences with the team and the convenience of the suburban location. The availability of van rentals, from spacious minivans to large passenger vans, makes this branch a critical resource for businesses, school groups, and large families needing extra seating or hauling capacity for local projects or travel. Furthermore, the substantial military and government discounts available are highly valuable for the significant population of military families and federal employees in the Kansas City metro.
While the challenges of high demand—such as fleet limitations during peak periods and occasional issues with employee conduct or overbooking cited in some reviews—suggest that pre-planning and confirmation are essential, the overall offering remains strong. Enterprise’s commitment to customer service, often going the "extra mile," combined with the specific, valuable features like the van rental options and active military discounts, ensures that this Metcalf Avenue location continues to be a go-to source for reliable, convenient, and comprehensively supported vehicle rentals in the Overland Park, Kansas, community.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
10661 Metcalf Ave, Overland Park, KS 66212, USA
Enterprise Rent-A-Car Reviews
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★ 5★ 4★ 3★ 2★ 1This review is for Dalton Wilson specifically. He would not assist me without first getting an emergency contact for me. I have never had to provide an emergency contact for a vehicle rental. He stated he could show me the screen where it was required to which I pointed out that asterisks indicate a required field - and the emergency contact was not required. I stated that I would provide an emergency contact but that I would like his name first because I wanted to further investigate the requirement in my spare time . He then said I was not cooperating with him and refused to rent the vehicle that I have had reserved for at least a month. All because I asked for his name. I was not rude and I wasn't yelling or cursing. What he fails to realize is that not everyone HAS an emergency contact in this world so forcing someone to provide it seems like a complete overstep. If this is indeed a requirement I do recommend that you reconsider. You as a company already would have a copy of my license and credit card should something go wrong. He wanted to exercise power because he clearly has none elsewhere in his life and he TRIED to ruin the special trip I have planned with my grandmother. I was not able to rent a vehicle but I was able to walk away knowing I'm not a human being who gets joy in trying to ruin someone's day/trip because I am a small person. My trip is absolutely still happening no thanks to enterprise. I cried at the counter but please know that was an exercise in restraint, not because you made me cry Dalton 🙃 0/5 popcorn bags. Would. Not. Recommend. I was told that his manager would be reaching out but we will see. Either way I will be taking my time to write a hand written letter to the corporate office as I have a very strong feeling this was rooted in racism because I had the "audacity" to question him. Again , I wasn't rude and had the right to question. I saw another review for him specifically mentioning the same thing.
October 10 · Teniel DavisThis is the first time I've ever left a negative review but that's how unhappy I am with the customer service. Over a month ago I reserved a Crossover SUV (7 passenger) for this coming Friday, which is the day after tomorrow. I received a call this morning telling me they can't promise they will have the vehicle I reserved because they overbooked that size vehicle due to the events they have in town (Chiefs game and Nascar). The Enterprise associate told me she has to spend her day calling 16 people to tell them the same news. There was nothing they could do. I asked to speak to a manager to which she replied she would have one call me. Six hours later I still hadn't heard from a manager so I called. The manager told me he was trying his best but told me the same. They can't make any promises the vehicle we reserved would be there the morning we reserved it for. I feel like I'm in a Seinfeld episode. This is really poor fleet management and customer service. I asked what solutions he can offer (i.e. can I pick one up the day prior, etc.) but in the end I was told they are unable to assist me and fulfill my reservation. No solutions were given other than he is trying his best. He told me he was cancelling my reservation.I've been a loyal Enterprise customer but will never rent from them again.
October 14 · Belinda MulletWe utilized the 10661 Metcalf Ave, OP, KS location and it was a great experience from beginning to end. Staff was super nice and helpful - easy check in, drop off and the Traverse we rented was a gem. Thank you for assisting in making our vacation amazing.
September 24 · Debbie OverstreetFive employees inside not helping customers. Waited on the phone for 15 minutes before arriving, no one picked up. I showed up with 20 cars on the lot and they shared they had no availability.The last time I was here some dude was sleeping on a desk in the back and the Cherokee they gave me was disgusting. Peace and love, you need it.
August 18 · Nathan FieldsAlways fast and professional @ Enterprise.I have rented vehicles from Budget in the past and always regret it.Never any BS with Enterprise. Like I said fast and professional no BSI don’t know if it is just the location I use or if all Enterprise locations are similar, but whatever they are doing please keep up.Thank you
June 13 · Matt
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