National Car Rental Introduce
Introduction / Overview: Premium Car Rental Services at Chicago Rockford International Airport
For Illinois residents, especially those in the northern part of the state and the dynamic business corridors stretching toward Chicago, efficient and reliable travel is a necessity. National Car Rental at 2 Airport Cir in Rockford, IL, situated conveniently at the Chicago Rockford International Airport (RFD), serves as a crucial mobility hub. Specializing exclusively as a Car Rental Agency, National is globally recognized for catering to frequent business travelers, a demographic that prizes speed, convenience, and control over their rental experience.
What truly sets this location apart for travelers across Illinois is the offering of the celebrated Emerald Club program. While one customer review pointed out occasional delays at the counter, the goal of National is to provide a 'bypass the counter' experience, particularly for its loyalty members who can proceed directly to the Emerald Aisle to select their vehicle. This focus on efficiency makes the RFD branch a preferred choice for professionals flying in or out of the region.
The agency proudly identifies as a women-owned business, demonstrating a commitment to supporting diverse entrepreneurship within the Illinois local economy. Furthermore, they are committed to serving the military community by offering active military discounts. With payment flexibility that includes credit cards, debit cards, and modern NFC mobile payment options, the service is designed to be as user-friendly as possible, ensuring a smooth transition from air travel to road travel throughout the Prairie State.
Location and Accessibility: Seamless Airport Pick-up in Rockford
The National Car Rental branch is perfectly positioned at 2 Airport Cir, Rockford, IL 61109, USA, placing it directly within or immediately adjacent to the terminal of the Chicago Rockford International Airport (RFD). This prime airport location means zero hassle for Illinois travelers landing in Rockford; once you disembark, your vehicle is just a short walk away. This ease of access is a major time-saver compared to shuttle bus rides to off-site locations.
The official operating hours for this location generally accommodate most commercial flights:
- Monday – Friday: 8:00 AM to 5:00 PM
- Saturday: 9:00 AM to 12:15 PM
- Sunday: 9:00 AM to 2:00 PM
Crucially, the location ensures full accessibility for all customers, providing:
- Wheelchair accessible entrance: Ensuring smooth and unimpeded access into the rental facility.
- Wheelchair accessible parking lot: Designated, convenient parking spaces are available for individuals requiring assistance.
Services Offered: Speed and Choice for the Frequent Traveler
The National Car Rental at RFD is structured to provide top-tier services, focusing particularly on the needs of the discerning business traveler and anyone prioritizing convenience.
- Comprehensive Vehicle Selection: The fleet typically includes economy and compact cars, mid-size and full-size sedans, SUVs of various sizes, and minivans, ensuring a vehicle for every type of Illinois trip, from solo business travel to family excursions.
- Emerald Club Enrollment and Access: Members of this flagship loyalty program receive expedited service benefits, including the highly valued ability to bypass the counter, select any car from the Emerald Aisle (mid-size and above), and only pay the mid-size rate.
- Drop & Go Service: Emerald Club members can simply drop off their vehicle and go at the end of their rental, receiving an e-receipt for maximum time savings, which is vital for busy corporate users.
- Flexible Payment Methods: National accepts all major payment forms, including:
- Credit cards (American Express, MasterCard, VISA, Discover Network).
- Debit cards (Visa, MasterCard, or Discover logo), though airport locations generally require a ticketed return travel itinerary.
- NFC mobile payments (allowing for contactless transactions at the counter).
- Government and Military Travel Programs: Specific discounted rates are available for U.S. government employees on official business, as well as leisure travel rates for active-duty members, veterans, and retirees.
Features / Highlights: Loyalty, Diversity, and Dedication
The RFD National Car Rental branch is distinguished by several unique features that reflect both its corporate philosophy and commitment to its local customers.
- Emerald Club Excellence: The availability of the Emerald Aisle is arguably the biggest highlight for National Car Rental. It transforms the rental experience from a counter transaction into a quick, self-directed pick-up, offering the choice and speed highly prized by frequent travelers.
- Identifies as Women-Owned: As a women-owned business, the agency represents a vital part of Illinois's diverse economic landscape. Supporting this location means contributing to local business diversity and entrepreneurship.
- Active Military Discounts: The recognition and support for service members through dedicated active military and government leisure travel discounts demonstrates a commitment to those who serve. These specialized rates are a significant benefit for veterans and active personnel in the Illinois region.
- High Customer Satisfaction (Staff): Despite potential operational peaks, as suggested by one review, the local team consistently earns five-star praise. One customer noted, "The Chicago Rockford international, National Car RENTAL team is the best I’ve encountered. I will go back to National every time," underscoring the friendly, professional, and knowledgeable service provided by the people on the ground.
Contact Information: Direct Access to the RFD Team
For making a booking, inquiring about the Emerald Club status, or confirming specific vehicle availability for your Illinois travel plans, you can contact the National Car Rental team at the Chicago Rockford International Airport location directly.
Address: 2 Airport Cir, Rockford, IL 61109, USA
Phone: (844) 370-8286
Mobile Phone: +1 844-370-8286
While reservations can be easily made online, contacting the location is recommended for any detailed policy questions, such as using a debit card, to ensure all local requirements are met before arrival.
What is Worth Choosing: The Time-Saving Emerald Experience
For any traveler in Illinois, particularly those prioritizing time and convenience upon arrival at RFD, choosing National Car Rental is highly recommended for the seamless experience it offers. The undeniable advantage here is the **Emerald Club program**. For business professionals and frequent fliers, the ability to **bypass the counter** and select a desired car directly from the Emerald Aisle saves invaluable time—a feature that often outweighs other considerations. This is the gold standard for quick, hassle-free airport rentals.
Furthermore, the agency’s commitment to service is evidenced by the combination of its **women-owned status** and the provision of **active military discounts**. By renting here, you are choosing a company dedicated to operational excellence, diversity, and supporting those who serve. While the occasional wait may occur during peak hours, the high praise for the local team’s dedication to customer service suggests that staff are committed to making your experience as positive as possible. From Chicago-area executives to northern Illinois families, National Car Rental at RFD offers the professional polish and fleet quality expected from a top-tier car rental provider.
National Car Rental Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
National Car Rental Photos










National Car Rental Location
National Car Rental
2 Airport Cir, Rockford, IL 61109, USA
National Car Rental Reviews
airportteampatient
★ 5★ 4★ 3★ 2★ 1The Chicago Rockford international, National Car RENTAL team is the best I’ve encountered. I will go back to National every time.
July 12 · Illinois JetsRFD Airport: If you're National Emerald Aisle forget it! We waited in line about ½ hour to get waited on. The Avis line was much quicker and the staff there appeared more friendly.
September 29 · L3After significant delays due to weather and the airline, National at Rockford International made it all better. After letting them know we were delayed, they ensured that they would be waiting for us and have a car ready. Ryan and his team went above and beyond to provide exceptional service and a great experience. They even personally called me after the rental to make sure I didn't have any issues. National, you have an outstanding team at this airport! Keep up the great work!
July 10 · eeo07I would like to acknowledge Ryan and his team for being so kind, attentive, and patient. I have always had a pleasant experience whenever I rent a vehicle from this location, which is quite often. They always go over and beyond to make my experience great. If there is some kind of reward program that you all have, they need to be given one for their outstanding customer service.
March 25 · LaynaI booked my rental to be picked up at the Rockford Airport. The location closes at noon on Saturday so I showed up at 10:35 for pick up. The only problem is that there was no one here. As it turns out the person that is supposed to be manning the counter was out picking up cars because there weren't any for rental. I was told I'd have to wait upwards of an hour to get a car. How do you run out cars? How can a reservation be allowed if you're out of cars? Isn't that why its called a reservation....to have a car RESERVED?? I understand people don't always return on time but that should be anticipated if your business is renting cars....especially when you have customers that ALREADY made a reservation. I am not special nor am I expecting special treatment but my time does matter and this is a needless waste of my time.
September 19 · Joshua James
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