Enterprise Rent-A-Car Introduce
For residents and visitors traveling throughout the North Shore and Greater Boston area, finding a reliable car rental partner is essential, whether for a quick weekend trip, a necessary replacement vehicle, or a corporate travel solution. Enterprise Rent-A-Car at 151 Andover Street in Danvers, MA, stands out as a leading provider of comprehensive vehicle rental services. Specializing in both car and van rentals, this location is fully equipped to meet diverse transportation needs, from compact sedans for local errands to spacious SUVs and vans for family travel or moving projects.
What truly distinguishes this specific branch of Enterprise is its dedication to personalized service, which has cultivated a loyal customer base over many years. Patrons consistently praise the branch for maintaining a friendly and highly professional atmosphere. Site Manager Joe and his team are frequently singled out for creating a "phenomenal" rental encounter, going the extra mile to start a business trip "off on the right foot." This commitment to a consistently great experience over five years of regular use is a testament to the branch’s stability and high standards in customer service within the competitive Massachusetts market.
In addition to a wide-ranging fleet, the Enterprise Danvers location is notably identified as a women-owned business, demonstrating a commitment to diversity and local community investment. It also extends appreciation to those who serve with special active military discounts, making it a conscientious choice for many Massachusetts users. While the branch aims for excellence in every interaction, it is important for customers to note and adhere to company policies, particularly regarding payment and authorized drivers on the rental agreement, to ensure a seamless process. The staff's adherence to policy, while sometimes causing friction for those unfamiliar with the specific rules (such as needing the cardholder present), is part of maintaining the high standards of a major rental agency.
Whether you are a North Shore local or a traveler passing through Danvers, Enterprise Rent-A-Car offers the fleet variety, convenient payment methods, and dedicated team required to facilitate smooth and hassle-free vehicle rentals. They are a one-stop shop for temporary transport, offering a blend of major national network reliability with genuine local team care.
The Enterprise Rent-A-Car Danvers branch is conveniently situated on a major North Shore thoroughfare, offering easy access for customers across the region, including Peabody, Salem, and Beverly.
- Address: 151 Andover St, Danvers, MA 01923, USA
This location prioritizes customer convenience and accessibility for all patrons:
- Wheelchair accessible entrance is available, ensuring easy entry and exit for everyone.
- Wheelchair accessible parking lot is provided, offering designated spaces close to the entrance for mobility assistance.
As both a comprehensive Car Rental Agency and Van Rental Agency, the Danvers Enterprise branch provides a diverse array of rental options and associated services to the Massachusetts community.
- Comprehensive Car Fleet Rental: Offering a wide variety of vehicles, including economy cars, compact and full-size sedans, SUVs (Standard and Premium), and pickup trucks (e.g., Toyota Tacoma).
- Van Rental Agency Services: Dedicated rentals for larger groups or moving projects, including minivans (e.g., Chrysler Pacifica) and specialized vans (e.g., Ford Transit).
- Flexible Payment Options: Acceptance of major Credit Cards, Debit Cards (subject to specific rental policies), and modern NFC mobile payments for quick and secure transactions.
- Damage Waiver (DW) Options: Offered daily to waive or reduce the renter's responsibility for loss of or damage to the rental vehicle, subject to terms and conditions.
- Additional Driver Authorization: Allowing spouses, domestic partners, and other authorized drivers to be added to the rental agreement, with a clear fee structure for non-spouse additions.
- Cross-Border Travel Support: Permitting travel into Canada for renters 25 and older who pay with a credit card, subject to specific vehicle class restrictions (Economy through Full Size cars and Minivans).
This specific Enterprise Rent-A-Car location is recognized for several distinct features and highlights that enhance the customer experience in the Danvers area.
- Identifies as Women-Owned: The branch proudly identifies as a women-owned business, supporting diversity and local enterprise.
- Active Military Discounts: The branch offers special discounts and considerations for active military personnel, acknowledging their service.
- Consistently High Customer Service: Managed by Joe and his team, the branch is repeatedly noted in reviews for their "extremely friendly" and accommodating service, with a focus on ensuring the "rental encounter perfect."
- Reliable Long-Term Service: Customers often note they have been using this Danvers location for five or more years, pointing to a record of "consistently great service" that fosters loyalty and trust.
- Broad Vehicle Selection: The fleet goes beyond basic cars to include SUVs, pickup trucks, and a variety of vans, ensuring solutions for nearly any personal or business need.
- Modern Payment Technology: Facilitating easy transactions with the acceptance of NFC mobile payments, alongside traditional credit and debit cards.
To inquire about vehicle availability, special discounts, or to book a rental, Massachusetts users can contact the Enterprise Rent-A-Car Danvers location at the following:
- Address: 151 Andover St, Danvers, MA 01923, USA
- Phone: (978) 750-6000
- Mobile Phone: +1 978-750-6000
Choosing the Enterprise Rent-A-Car location in Danvers, MA, is a decision to prioritize both professional reliability and local care. What makes this branch particularly worth choosing is the consistent, personalized customer experience delivered by the local team. The reviews clearly indicate that Site Manager Joe and his staff actively work to make every rental “phenomenal,” which is a significant advantage over locations where service can feel impersonal or rushed. For those who frequently rent vehicles for business or necessity, the value of a friendly, accommodating team that has provided "great service" for over five years, as noted by one loyal customer, cannot be overstated.
Furthermore, the business's identity as a women-owned enterprise and its offering of active military discounts demonstrates a commitment to community values and inclusion. This conscious approach, combined with practical conveniences like wheelchair accessibility and multiple modern payment options (including NFC mobile payments), makes the process of securing a vehicle straightforward and respectful of all customers.
While the branch rigorously upholds its corporate payment policies—a point of frustration for one customer who expected flexibility on authorized renter payment—this adherence to contract rules is ultimately part of the reliable, accountable framework of a major rental company. For the majority of users, especially those seeking a wide variety of well-maintained vehicles, including hard-to-find vans, and who value friendly, efficient service to begin their trip "off on the right foot," Enterprise on Andover Street in Danvers remains a top-tier choice on the North Shore of Massachusetts.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Photos









Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
151 Andover St, Danvers, MA 01923, USA
Enterprise Rent-A-Car Reviews
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★ 5★ 4★ 3★ 2★ 1My experience at this Enterprise location was incredibly disappointing. My friend and I rented a vehicle, and both of our names were on the rental agreement. When it came time to pay, the staff refused to accept payment from my card unless I was physically at the counter, even though I was an authorized renter on the agreement. After being called inside from the car, the staff was hesitant and treated us with what felt like unnecessary suspicion. It doesn't matter who pays the bill when both parties are on the contract. This lack of flexibility and disrespectful attitude created a stressful and demeaning experience. We were paying customers and expected to be treated with basic decency. I will not be returning.
August 18 · Ryan RamezaniJust completed another rental with Enterprise in Danvers. As always, my experience was nothing less than phenomenal. Joe, the site manager and his team are always a pleasure to work with. They’re all extremely friendly and ready to do anything to make my rental encounter perfect. This translates into a great business trip as it starts me off on the right foot. Been using Enterprise Danvers for over 5 years with the same, consistently great service. Highly recommend them!
July 31 · Paul BuscemiWe have rented cars from enterprise in Danvers many times and almost always it was a pleasant experience. Staff were friendly and accommodating. The vehicles were almost always clean and in good working condition EXCEPT this last time. We reserved a full size vehicle about a week prior to September 10, to be picked up at noon on Wednesday, September 10. We show up and they don’t have a car for us. The agent, Declain, was super friendly and tried to help us out but unfortunately we ended up in a very dirty SUV with many problems. We kept pointing out the problems to Declain but he kept assuring us that everything is normal and as long as we pay more we can be fully protected. We should have just declined to take the car but we needed it and we didn’t have the luxury of putting things off.Today (9/16) we returned the car and the agent, Tom, was anything but polite. He was condescending and defensive. We pointed out the problems and how disappointed we were at enterprise for not caring for a returning customer and he cared less about our disappointment. He didn’t have a solution or a strategy for dealing with problems. His only strategy was, “it’s not our problem!” He also tried to discourage us from submitting a bad review that will reflect negatively on his office.Is this the impression you want to leave with loyal customers!!??
September 16 · Layla BrooksMixed review here... car was reserved but not ready at our scheduled pick up time. Car smelled like pot smoke and was not very clean. Less than a half tank of gas in it.... but Grace was very professional about our complaints and worked with us to make it a satisfactory outcome. Would use again.
June 16 · Deb ClappMy fiancé had a tiny crack in his ID, they made him go on the RMV webpage and order a new ID ($25 and mind u it expires in 6months) then give them the confirmation number cuz “it’s policy” when we’ve gotten MULTIPLE rentals from other enterprises with the same ID with NO problem. Got a SUV Mitsubishi and IT SUCKS. They told us it’s good on gas, nice to drive etc, when it’s not at all. Clearly kid doesn’t know about the cars and just says what ppl want to hear when looking for a rental. YALL SUCK and we’ll never came to this one again!
August 12 · Saige Nelson
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