Enterprise Rent-A-Car Introduce
For the millions of New Yorkers across Long Island, the freedom to travel relies heavily on reliable vehicle access. Enterprise Rent-A-Car, located on Commack Road, stands as a key mobility provider in Suffolk County, offering not just standard passenger vehicles, but also specialized van rentals to serve a wide range of personal and business transportation needs. This branch is part of a global network known for customer service and fleet availability, but it maintains a dedicated focus on the local Commack community and the surrounding towns like Huntington, Hauppauge, and Smithtown.
The facility is a dual-service operation, acting as both a primary Car Rental Agency and a Van Rental Agency. This versatility is essential in a suburban market like Long Island, where a resident might need an economy car for a temporary replacement or a large passenger or cargo van for a family trip, business move, or home renovation project. Enterprise is a widely recognized brand in the New York 'home city' rental market—meaning it caters heavily to customers who need a rental for a reason other than airport travel, such as insurance replacement, mechanical servicing, or local leisure.
A notable aspect of the 82 Commack Rd location is its identity as a women-owned business. This designation often reflects a commitment to diversity and community involvement, which is valued by local New York clientele. Coupled with its verified commitment to accessibility, accepting a variety of payment methods, and offering special discounts, this Commack branch aims to deliver a comprehensive and convenient service experience.
However, users should be aware that, as with any high-volume service provider, customer experiences can vary. Online feedback occasionally highlights issues with vehicle cleanliness and post-rental billing, suggesting prospective renters should confirm all details—especially regarding return policies and vehicle condition—upon pick-up. Transparency and attention to detail from both the renter and the service provider are crucial for a smooth rental experience.
The Enterprise Rent-A-Car branch in Commack is strategically located to provide exceptional convenience for Suffolk County residents, avoiding the long drives and heightened traffic often associated with airport locations. Commack is centrally located on Long Island, with easy access to major arteries, making the location simple to reach from many points across the island.
- Address: 82 Commack Rd, Commack, NY 11725, USA
- Central Long Island Positioning: The Commack Road location is situated near the intersection of the Long Island Expressway (I-495) and Northern State Parkway, which facilitates quick travel to both the East End and the boroughs of New York City.
- Full Accessibility: The business is committed to providing service to all customers, featuring essential physical accessibility accommodations for easy access to the rental counter and premises.
Key accessibility features provided at the facility include:
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
These features ensure that all customers in the New York region, regardless of mobility needs, can approach and utilize the facility without hindrance.
The Enterprise Rent-A-Car and Van Rental Agency in Commack provides a robust suite of services designed to meet diverse local transportation requirements on Long Island and beyond:
- Comprehensive Vehicle Rentals: Offering an extensive fleet selection typically including economy cars, sedans (mid-size, full-size), SUVs (standard, mid-size), and specialty vehicles (luxury, electric, hybrids).
- Dedicated Van Rental Services: Specializing in larger vehicle needs, including passenger vans (7, 12, and 15-passenger options) for group travel, and cargo vans for moving, equipment transport, or commercial use.
- Insurance and Body Shop Replacement Rentals: A core service for local New Yorkers, providing seamless vehicle replacement during collision repair or maintenance, often working directly with insurance providers.
- Flexible Payment Options: Accepting various forms of payment to accommodate customer preference and convenience, including major credit cards, debit cards, and modern NFC mobile payments.
- One-Way Rentals: Potential availability of one-way rental options, allowing customers the flexibility to drop off the vehicle at a different Enterprise location, useful for long-distance trips outside of New York.
- Corporate and Business Accounts: Tailored rental programs for local Long Island businesses, offering negotiated rates and streamlined billing for frequent corporate travel or fleet augmentation.
The Commack Enterprise branch leverages several corporate and local attributes that make it a standout choice for New York customers:
- Recognized as Women-Owned: Operating under a recognized diversity classification, which may appeal to individuals and corporations with supplier diversity mandates.
- Active Military Discounts: Providing specific, tangible savings for active military personnel and their families, acknowledging and supporting the New York military community.
- Wide-Ranging Payment Acceptance: Facilitating an easy transaction process by accepting Credit cards, Debit cards, and modern NFC mobile payments, catering to all customer financial preferences.
- Commitment to Accessibility: Ensuring a welcoming experience with both a Wheelchair accessible entrance and a Wheelchair accessible parking lot, demonstrating a high standard of customer care.
- Dual Rental Service: The combined Car rental agency and Van rental agency services under one roof allow customers to fulfill all their vehicle needs, from a compact commuter car to a 15-passenger van, at a single, convenient Suffolk County location.
- Global Network Backing: As a branch of a massive, established brand, customers benefit from the reliability of a well-maintained fleet and widespread roadside assistance coverage.
To ensure the best possible experience, prospective renters in the New York area should contact the Commack branch directly to confirm availability, pricing, and all rental terms before their arrival. Given the customer feedback regarding post-rental clarity, it is advisable to get confirmation in writing on vehicle condition and return instructions.
- Address: 82 Commack Rd, Commack, NY 11725, USA
- Phone: (631) 499-8100
- Mobile Phone: +1 631-499-8100
When calling, be sure to inquire specifically about the vehicle type you need (car or van), any applicable discounts (like the Active military discounts), and the full terms for your rental duration.
The Enterprise Rent-A-Car branch in Commack is an excellent choice for New York customers who prioritize a blend of corporate reliability and local convenience, especially those in the Long Island area. This location is particularly worth choosing if:
- You need a Van or Large-Capacity Vehicle: As a dedicated Van rental agency, they are better equipped than many competitors to provide passenger vans (for school groups, sports teams, or large family trips) or cargo vans (for moving or business logistics).
- You qualify for a Military Discount: The confirmed Active military discounts offer tangible value, making Enterprise a respectful and cost-effective option for veterans and active service members.
- You require an accessible experience: The confirmed Wheelchair accessible entrance and parking lot make this location a reliably accessible option for New York residents with mobility concerns.
- You are using insurance replacement services: Enterprise's reputation in the 'home city' market makes it a primary referral source for local Long Island body shops, which can streamline the insurance claim and replacement vehicle process for you.
- You prefer flexible payment methods: The acceptance of major Credit cards, Debit cards, and NFC mobile payments offers maximum convenience at the counter.
While the business offers numerous benefits, New York renters are always advised to be thorough during the pick-up inspection of the vehicle, noting any cleanliness or damage concerns immediately, and securing clear, written instructions from the manager on vehicle return procedures to avoid any potential post-rental disputes, as suggested by past customer feedback.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car Reviews
pick uppriceinsurancedriveSUVcleanemployeesmanagerteamchose
★ 5★ 4★ 3★ 2★ 1My car was hit and while at the car shop, we were recommended this place. They gave us a car that was dirty and smelled like smoke. I called the next day and they said they can clean it but can’t give me a different car. I even told them that my son has asthma. I couldn’t take the smell anymore and also found ash in the car. I went back and the manager couldn’t even pry himself from a phone call or even try to help me. One of the workers there was nice and tried getting me another one but said they couldn’t. He did attempt to clean it again but on my way home, there was ash still visible and the car reeks of smoke. I will definitely not be using this company in the future. Just look at the pictures of the car I was given. They don’t even care that my son has asthma.
September 17 · Karla LimayI had a reservation at a different location. My body shop switched to commack because they do a lot of business with them. When I picked up my rental in June, I was told I can return it right to the body shop, not arrange for it to be dropped off to them. Well when I did this, they charged me the additional days it was at the body shop. I have been fighting since July for the refund. The manager, Alec Pastore, does not care, lied on the body shop saying they never told him it was returned (I told him it was returned and I was next to the caller at the body shop when they called him and said it was there.) Alec was not nasty on the phone with me, just had a very nonchalant and uncaring attitude. Said it wasn't his fault nor his problem, it was the body shops. Many times since, he told the owner of my body shop that he will refund me, he does not want to lose their business. I never got my refund. I even contacted corporate, who keep telling me also they will have an escalations manager in my area reach out to me. I have spoken to them 5 times in 4 weeks. Nothing is ever resolved. I will never use any Enterprise again. I hope many of you chose the same.I will never use Enterprise again.
October 06 · Mariah AllenEnterprise Rental Cars, Commack, NY: I found their business practices unwise, and I dealt with passive aggressive employees who did not appear to be interested in satisfying me as one of their customers. First they gave me a crappy 48,000 mile Nissan Altima that had large dents and scatches throughout the entire vehicle. The exterior and windows inside and out were so dirty I had difficulty seeing out of them while driving. When I asked to review the damages to the exterior of the vehicle, the Enterprise employee refused. She just kept saying they were documented in her computer system. I asked to review the computer system with her and perhaps even obtain a printout of the recorded damages to compare them to the damages I was seeing on the car. Again, she refused and told me to take pictures myself in case there were any discrepancies upon returning the vehicle. I told her I was uncomfortable with accepting a verbal statement that "everything was already in the system" and wanted something in writing confirming the damages. Again, she refused to provide anything in writing and just continued with her passive aggressive attitude confirming to me should couldn't have cared less. I asked for a manager but of course none were on-sight, so I spoke with another employee who just rattled off the same pat answers. Stranded without a car, I just took really good photographs and later contacted the Nationwide Enterprise Customer Service line. There response was literally, "O my God, O my God, O my God, I can't believe they would treat a customer like that". They also confirmed, that was not Enterprise's business practices and procedures, and they sent a formal complaint up to Enterprise Corporate HQ's for their review. That was literally the worst car rental experience I've had in my 58 years. The changes of me returning to Enterprise of Commack, NY.......... 0%.
October 09 · JosephHad a good experience overall. My kids dropped something personal in the car and we had to come back. Alec took the time to help us and open the car up, and my kids were thrilled when we found it. Thank you for being a great person and having wonderful customer service
July 13 · Chris ManessisI recently rented a van and had a fantastic experience! The vehicle was clean, well-maintained, and very comfortable for our trip. The staff was professional, helpful, and made the whole process easy and smooth. I highly recommend this place to anyone needing a reliable van rental. Will definitely rent again in the future!
May 22 · Choonsil Kelly Oh
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