Enterprise Rent-A-Car Introduce
For residents, military personnel, and business travelers throughout the Fox Valley area of Illinois, having access to a reliable, customer-focused car and van rental service is crucial. The Enterprise Rent-A-Car branch located at 910 E Chicago St in Elgin, IL, is distinguished not only by the recognized quality of the Enterprise brand but also by its commitment to service and community values. This location is a full-service rental center, categorized as both a Car Rental Agency and a Van Rental Agency, ensuring a broad fleet is available for various transportation needs.
A notable highlight that reflects the local nature and inclusivity of this branch is its self-identification as a **women-owned business**. This designation speaks to the diversity and entrepreneurship within the Illinois business landscape and may appeal to customers who prioritize supporting locally-led enterprises. Furthermore, the location demonstrates a strong appreciation for the nation’s service members by offering **Active Military Discounts**, a valuable incentive for the military community in and around Elgin, including those near nearby bases or training facilities.
The service philosophy at this Elgin branch consistently receives high praise from customers. Reviews frequently highlight the “AMAZING Service,” with staff members like Rob (the manager), Beth, Nate, Jack, and Omar being commended for their professionalism, efficiency, and genuine kindness. Specific feedback points to a well-organized team, even when busy, and a focus on customer satisfaction, including keeping vehicles “immaculately clean.” This focus on high-quality customer interaction and efficient service makes the 910 E Chicago St location a standout choice in the 60120 ZIP code.
Offering versatility in payment options—accepting **Credit Cards**, **Debit Cards**, and modern **NFC mobile payments**—Enterprise makes the transaction process smooth and convenient, fitting the modern financial needs of Illinois renters.
### Location and Accessibility
The Enterprise Rent-A-Car office is conveniently situated at **910 E Chicago St, Elgin, IL 60120, USA**. This address places the branch in a highly accessible area of Elgin, positioned to serve the city’s immediate needs as well as the surrounding communities of Carpentersville, Streamwood, and Bartlett. Its location off a major city street allows for easy ingress and egress, a significant factor for renters looking to avoid the complexities of airport traffic.
The proximity to key Elgin and regional arteries ensures that once you have secured your rental, you can quickly be on your way to destinations throughout Illinois, including downtown Chicago (via I-90) or the scenic areas of the Fox River Valley.
A commitment to an inclusive customer experience is evident through the facility's accessible provisions:
- Wheelchair Accessible Entrance: The building design includes a designated entrance that ensures easy and safe access for individuals using wheelchairs or other mobility aids.
- Wheelchair Accessible Parking Lot: Clearly marked and properly sized accessible parking spaces are provided close to the entrance, facilitating a seamless transition from arrival to the rental counter.
### Services Offered
The Elgin Enterprise branch delivers the full range of services expected from a market-leading rental company, focusing on both passenger cars and specialized vehicles:
- Comprehensive Vehicle Classes: As both a car and van rental agency, the fleet typically includes options for every need:
- Economy and Compact Cars for maximum fuel efficiency and urban travel.
- Standard, Full-Size, and Premium Sedans for comfortable long-distance driving across Illinois and beyond.
- SUVs of various sizes (Intermediate, Standard, Full-Size) to accommodate families, outdoor gear, and winter driving in the Midwest.
- Van Rentals: Including Minivans and various Passenger Vans (such as 12- and 15-passenger models), catering to group events, school trips, or large family gatherings in the Fox Valley area.
- Flexible Payment Methods: Renters can complete transactions using:
- Credit Cards (Visa, Mastercard, etc.).
- Debit Cards (Subject to standard Enterprise debit card policy, often requiring a reservation and specific documentation).
- NFC Mobile Payments (Enabling contactless, secure transactions via services like Apple Pay or Google Pay).
- Free Pick-Up Service: Enterprise is well-known for its “We'll Pick You Up” service, offering complimentary transportation to the branch from a home or repair shop within a certain local radius. Customers must call the branch directly to arrange this service.
- Short- and Long-Term Rentals: The agency provides flexible rental durations, suitable for everything from a few hours to several weeks or months.
### Features / Highlights
The Enterprise location at 910 E Chicago St in Elgin stands out from competitors due to a unique blend of corporate standards and local distinctions:
- Women-Owned Business: This unique distinction highlights the branch’s role in promoting diversity in local business ownership within the Illinois market.
- Exceptional Customer Service: Consistent customer reviews praise the management and team for their high level of customer satisfaction, friendliness, and organization, even during peak operational times.
- Active Military Discounts: The provision of special rates for active military members is a strong show of community support and a valuable feature for service families.
- Advanced Payment Options: The acceptance of **NFC mobile payments** and **Debit Cards** (alongside Credit Cards) ensures that the rental process is quick, modern, and accessible to a wide range of customers.
- Dual Specialization: Being a dedicated Car and Van rental agency ensures deep inventory across both the passenger vehicle and large capacity vehicle segments.
- Convenient Local Location: Positioned in the heart of Elgin, the branch avoids the congestion and added costs often associated with airport rental facilities.
### Contact Information
For immediate assistance, to confirm a reservation, or to inquire about vehicle availability and current rental policies, local users can reach the Elgin branch directly:
- Address: 910 E Chicago St, Elgin, IL 60120, USA
- Phone: (847) 741-2002
- Mobile Phone: +1 847-741-2002
Current operating hours are generally Monday through Friday from 8:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM, with the branch typically closed on Sunday. Renters should always call ahead to verify these hours, especially on holidays, to ensure timely pick-up and drop-off.
### What is Worth Choosing
The Enterprise Rent-A-Car location on E Chicago St in Elgin is a highly recommended choice for residents of the Illinois Fox Valley region who prioritize **exceptional service and professionalism**. The consistent, positive customer feedback highlighting the staff's efficiency and courtesy is a key differentiator in the competitive car rental market. Renters can expect a smooth and friendly experience from a well-organized team.
It is worth choosing this branch specifically for:
- The combination of reliable, clean vehicles and a demonstrably high level of customer care, making it ideal for insurance replacement rentals or important business trips.
- The convenience of a **women-owned local business** that actively supports the community through **Active Military Discounts**.
- The flexibility of payment, including modern **NFC mobile payments**, which streamlines the checkout process.
- Its ability to meet varied transportation needs, from a compact car for a quick trip to a full-sized passenger van for a large group.
For a dependable, client-focused rental experience in the Elgin area, this Enterprise branch stands out as a top-tier provider.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
910 E Chicago St, Elgin, IL 60120, USA
Enterprise Rent-A-Car Reviews
priceteamSUVmanagercalldrivecredit cardpayfeebranch
★ 5★ 4★ 3★ 2★ 1AMAZING Service with a full house! Walked into Enterprise and though they were extremely busy the team took time out to welcome me and others walking in. I was assisted by Rob and later found out he is the locations manager. The staff is amazing and very well organized and I would highly recommend this location, Rob and his team to anyone or any company looking for a rental as this experience was the epitome of customer satisfaction and service including all their vehicles being immaculately clean!Thank you Rob, Beth, and Nate.
September 02 · Mr. RuizI must say I haven’t experienced customer service like these two gentlemen in a very long time. From the genuine concern to know if I was satisfied with my rental from Jack. Who might I add was so friendly and gracious start to finish. Then the ride back to the dealer with Omar. Great conversation and safe transfer. Definitely gained a customer and will refer to this location. Quick fast and efficient with the gentle touch of kindness and will to assist with a friendly smile. Thank you again 🙂
July 11 · Juliana DelgadoUnfair $100 Overcharge and Poor CommunicationI recently rented a car from Enterprise Rent-A-Car at [insert location], and the experience was extremely disappointing. I returned the car only two hours later than the scheduled time on a Sunday, when the office was closed. The manager happened to be there and personally told me, “No problem, just drop off the keys.”A week later, I was shocked to find that I had been overcharged by $100. Even worse, the invoice was sent to my wife’s email, not mine — even though I was the renter. The invoice I received clearly showed a total of $200, but my credit card was charged $300.I disputed the charge with Citi and provided the invoice as evidence, yet Enterprise still took their side. This is completely unfair and shows a lack of transparency and accountability.Customers should be able to trust that the amount on their invoice is the amount they will be charged. I will not rent from Enterprise again and urge others to double-check every charge carefully.
October 09 · Jay GarciaRob assisted me during my latest rental and was very friendly, professional and efficient in checking me in and helping me get a rental vehicle. He provided great customer service and made sure I understood all of the rental terms and took time to answer my questions.Returning a car was a breeze without any delays in the process.Overall I was very satisfied with the level of service I received at the facility and will definitely consider Enterprise for my future rental needs.
August 15 · Daniel OlejarzDear Rob and the Elgin East Chicago Street Enterprise Team,I want to take a moment to share how truly amazing my recent experience was at your branch.When I first walked in, I noticed right away that there was a completely new team. I will admit I felt a bit nervous because I had grown so accustomed to the old team and was not sure what to expect. That feeling quickly disappeared the moment you, Rob, greeted me with such a warm and genuine smile. It set the tone for my entire visit and gave me a sense of reassurance I did not even know I needed.The branch was incredibly busy that day, and understandably so, as many of us were in the midst of getting our kids ready to move away to college. There was a long line, and it could have easily felt stressful or overwhelming, but your entire staff handled the situation beautifully. Every single person I interacted with had a smile on their face, remained calm, and treated every customer with patience and kindness. That type of atmosphere does not just happen. It is a reflection of strong leadership and a team that truly cares.Rob, you personally went above and beyond for me when the air in my rental stopped working. At a time when I already had so much on my plate in my personal life, the way you handled the situation was such a relief. You did not just solve the problem. You did it in a way that made me feel supported and valued as a customer. Because of your efforts, I was able to get my son moved into his college without added stress, and for that, I cannot thank you enough.Please know that your kindness, professionalism, and willingness to go the extra mile do not go unnoticed. It is rare to find a team that treats people like family, but that is exactly how I felt walking out of your branch. My family and I are so grateful to have you at our local branch now, and I look forward to recommending Chicago Street Enterprise to anyone I know who needs exceptional service.Thank you again for everything you did for us during such an important time in our lives. It meant more than you know.Kat
August 24 · K N
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