Enterprise Rent-A-Car Introduce
For Tennessee residents and visitors in the Chattanooga area, Enterprise Rent-A-Car on Lee Highway stands as a highly reliable and community-focused choice for all your vehicle rental needs. As a well-established global brand, Enterprise is known for its extensive network and "We'll Pick You Up" service philosophy, which is especially valuable for local users who need a replacement vehicle or an easy start to their trip.
This particular branch, located right in the heart of East Brainerd's commercial corridor, serves as a crucial resource for various customer types. Whether you need a simple, reliable car for running errands while your personal vehicle is in the shop, a spacious minivan for a family trip to Lookout Mountain, or a cargo van for moving supplies, the team at 5912 Lee Hwy is equipped to handle it.
A notable and important feature of this location is its distinction as a women-owned business, demonstrating a strong commitment to diversity and local entrepreneurship within the Chattanooga economy. Furthermore, the branch is dedicated to providing high-quality customer care, as evidenced by local feedback. Customers frequently comment on the professional and quick service, which helps ensure a smooth transition from reservation to driving away.
As both a general Car rental agency and a specialized Van rental agency, Enterprise on Lee Highway has cemented its status as a trusted partner for both daily transportation and specialized hauling needs across Southeast Tennessee.
The Enterprise Rent-A-Car location is strategically placed on a major Chattanooga thoroughfare, making it exceptionally accessible for residents of East Brainerd, Ooltewah, and other surrounding communities. The address is:
5912 Lee Hwy, Chattanooga, TN 37421, USA
Situated directly on Lee Highway (US-11), the branch is easily reachable from Interstate 75 and is only a short drive from the Chattanooga Metropolitan Airport (CHA), though it operates as a convenient neighborhood branch. Its placement near retail centers and residential areas makes it ideal for local pickup services and drop-offs.
The typical operating hours for this neighborhood branch are structured to meet the daily needs of the community, generally following a consistent schedule:
- Monday - Friday: 7:30 AM to 5:30 PM
- Saturday: 9:00 AM to 12:00 PM
- Sunday: Closed
For after-hours returns, customers can typically park the vehicle on-site, lock it, and use a secure key drop box, a practical option for those finishing their trip outside of regular business hours. However, it's important to remember that the renter remains responsible for the vehicle until it is officially checked in during the next business day.
In terms of physical access, the facility is designed with all customers in mind:
- Wheelchair Accessible Entrance: The primary entrance and office area provide easy access for individuals using wheelchairs or other mobility devices.
- Wheelchair Accessible Parking Lot: Designated accessible parking spaces are available for customer use, ensuring convenient access for both picking up and returning a vehicle.
The Enterprise Rent-A-Car branch on Lee Highway provides a comprehensive range of rental services and features to simplify the process for all Tennessee travelers:
- Extensive Passenger Vehicle Fleet: Customers can select from a wide variety of car classes, including fuel-efficient economy and compact cars (ideal for city driving), mid-size and full-size sedans, and a popular selection of SUVs (like the Chevrolet Equinox or Tahoe) for greater space and comfort.
- Specialized Van and Minivan Rentals: The branch is a specialized Van rental agency, offering crucial utility for larger groups or local moves. This includes 7- and 8-passenger minivans (e.g., Chrysler Pacifica), and larger passenger vans (like 12- and 15-passenger models), as well as various cargo vans for business or household hauling.
- Neighborhood Pick-Up Service: Enterprise is famous for its "We'll Pick You Up" service, which is invaluable for local customers needing a rental while their car is being repaired. This service is subject to local time and mileage restrictions, so customers should confirm eligibility when booking.
- Flexible Payment Options: The location accepts a variety of modern payment methods:
- Credit Cards: All major credit cards (Visa, MasterCard, American Express, Discover) are accepted.
- Debit Cards: Debit cards are accepted to secure the rental transaction at this non-airport location, although local renters are typically subject to specific requirements, which may include providing additional documents like utility bills, proof of insurance, or a recent paystub, along with a mandatory security deposit.
- NFC Mobile Payments: The capability to accept NFC mobile payments (such as Apple Pay or Google Pay) offers a quick and secure checkout experience for the technologically savvy Tennessee customer.
- Rental Protection Products: Various optional protection packages, such as Damage Waiver (DW), are offered to provide coverage during the rental period, with daily rates varying by vehicle class.
- Additional Rental Equipment: Available add-ons often include GPS navigation units, child seats, and other amenities to make a trip more comfortable and convenient.
This specific Enterprise location on Lee Highway possesses several features that distinguish it as a top choice for the Chattanooga community:
- Certified Women-Owned Business: The designation as a women-owned business is a significant highlight, appealing to customers who value supporting diverse local enterprises.
- Active Military Discounts: A commitment to those who serve is demonstrated through the availability of active military discounts, providing a well-deserved value for service members and their families in the area.
- Comprehensive Fleet for All Needs: The dual status as a Car rental agency and Van rental agency means customers do not need to seek out different providers for a small sedan versus a large cargo or passenger van.
- Acceptance of Debit Cards for Local Renters: For the Chattanooga local, the policy of accepting Debit cards to secure the rental (subject to documentation and deposit) provides greater access to rental vehicles, simplifying the process for those without a major credit card.
- Commitment to Professionalism: Customer feedback often praises the solid staff and their ability to handle various customer situations with common courtesy and professionalism, reinforcing Enterprise's reputation for service excellence.
- Accessibility Focused: Full Wheelchair accessible entrance and parking lot features ensure that the services of the branch are available to everyone in the community.
For reservations, questions about the "We'll Pick You Up" service, or specific inquiries regarding the documentation needed to rent with a debit card at this neighborhood location, please use the following contact details:
Address: 5912 Lee Hwy, Chattanooga, TN 37421, USA
Phone: (423) 899-2633
Mobile Phone: +1 423-899-2633
For Tennessee residents and visitors in the Chattanooga area, choosing the Enterprise Rent-A-Car on Lee Highway is a decision based on a blend of service excellence, community values, and logistical convenience. It is worth choosing primarily because of the full-service approach of a major, trusted brand, combined with the personal touch of a local, women-owned neighborhood operation.
The availability of specialized Van rental agency options is a massive benefit for life events like home renovations, college moves, or large family gatherings, distinguishing it from smaller operations. The highly valuable Active military discounts and the acceptance of Debit cards for securing non-airport rentals directly cater to the specific needs and financial flexibility desired by local customers.
As with any rental, customers should be mindful of the terms, particularly concerning vehicle return times, as the staff strictly enforces late fees to ensure fleet availability, as noted in customer experiences. To have the best experience, Tennesseans are advised to communicate any potential delays as soon as possible and to confirm all fees, including late return penalties and additional driver charges, at the time of signing the rental agreement.
In summary, Enterprise on Lee Highway is the reliable choice that promises a wide vehicle selection, accommodating payment methods, and dedicated customer service for your next road trip, replacement rental, or moving job in Chattanooga and beyond.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
5912 Lee Hwy, Chattanooga, TN 37421, USA
Enterprise Rent-A-Car Reviews
insurancecallSUVgentlemancheckmorningdebit cardemployeefull size cargas
★ 5★ 4★ 3★ 2★ 1I had a botched reservation with Hertz down the road and the insurance company made a last-minute change to enterprise. They were extremely helpful, quick and had some common courtesy. I also over heard them dealing with other customers that were not in the best mood, and they handled it professionally. They have a solid staff and I’d recommend.
October 14 · Joel HernandezLate fees are unreasonable. At least hear your customers out. I was late dropping off my rental do to problems with my hotel room. Took the hotel some time to get me checked in do to IT issues with there system. Tried to explain this to enterprise employees, but they still charged me 100 dollars for being a hr and a half late
September 29 · Terry FuquaI had an excellent experience at this Enterprise location. Staff is friendly and professional. The car was clean and fun to drive. Honestly, I don’t have a single negative comment to provide. I’ll definitely rent from this location whenever I need a car.
June 18 · Annette HShort summary:1) The Dalton Enterprise location gave us a bad car that immediately/repeatedly overheated on the highway (high engine temp, check engine light came on)2) The new car had an undocumented dent on the roof that the Chattanooga (Lee Highway) location blamed us for upon return and made a claim against our insurance without informing usThey claimed that we damaged the roof of their rental vehicle when doing the post return inspection by showing us a small dent (see attached pictures). We did not cause the damage to the roof. The car was:A) rented for a single day to drive to and from work between Dalton and ChattanoogaB) not parked under any trees or areas with potential for falling objectsC) driven in any weather that would cause damage to the vehicleThe attendant stated at the time that they would contact the Enterprise location in Dalton to confirm if the damage was pre-existing and would contact us if anything further were required. Enterprise never contacted us, but instead filed a claim without notifying us. I found out two weeks later via a text from our insurance for a claim from Enterprise to the tune of $700+ for the roof dent that we did not cause.The Enterprise Dalton location confirmed to us that they were never contacted by the Chattanooga location about the damage, but regardless did not have any photos of the roof before the rental was released to us.This was after the Dalton location rented us a car that had engine overheating problems...Best case - they have bad/non-standard documentation procedures across locations when renting their vehicles (they have no photos of the car's roof before...ever...apparently, but then do document the roof on return?)Worst case - they're trying to extract another $700 from their customer/insurance to increase profitabilityEither way - renter beware - video and document every part of the car, including the roof, or you may be on the hook for damage you didn't cause.
January 14 · Anders RavenholtWas in an accident with no fault of my own. Was set up to receive a rental from Enterprise in Chattanooga. Called to set up at Chapman road and was told maybe next week they would have availability. Another location had what I needed but once they knew it was through insurance they quickly said that I would not be able to rent. Remind you I was not getting a compact. I was set up for full size truck or SUV. They quickly said they didn’t have anything available. Would not use again! Sorry customer service.
May 22 · Sean Evans
More Car Rental Near Me
Enterprise Rent-A-Car3.0 (77 reviews)1617 Old Weston Rd, Buckhannon, WV 26201, USA
Enterprise Rent-A-Car4.0 (130 reviews)2931 Beverly Pike, Elkins, WV 26241, USA
Enterprise Rent-A-Car3.0 (461 reviews)107 Emily Dr, Clarksburg, WV 26301, USA
National Car Rental2.0 (9 reviews)2000 Aviation Way, Bridgeport, WV 26330, USA
Enterprise Rent-A-Car3.0 (15 reviews)2000 Aviation Way, Bridgeport, WV 26330, USA
My Mobility Path LLC5.0 (3 reviews)1840 Jefferson Hwy #106, Fishersville, VA 22939, USA
Enterprise Rent-A-Car4.0 (174 reviews)2049 W Main St, Waynesboro, VA 22980, USA
Enterprise Rent-A-Car4.0 (242 reviews)26 Riverside Dr, Fairmont, WV 26554, USA
Budget Car Rental3.0 (43 reviews)93 Aviation Cir, Weyers Cave, VA 24486, USA
Avis Car Rental3.0 (70 reviews)93 Aviation Cir, Weyers Cave, VA 24486, USA
First Choice Transport, Inc.3.0 (14 reviews)4550-A Early Rd, Harrisonburg, VA 22801, USA
Enterprise Rent-A-Car4.0 (407 reviews)3115 S Main St, Harrisonburg, VA 22801, USA
Categories
Top Visited Sites
National Car Rental4.0 (5151 reviews)
Avis Car Rental3.0 (338 reviews)
Budget Car Rental4.0 (109 reviews)
Velocity Rental Cars4.0 (10 reviews)
Imagine Lifestyles Luxury & Exotic Car Rental NY4.0 (23 reviews)
Dollar Car Rental - Boston Logan International Airport2.0 (142 reviews)Trending Car Rental Blog Posts
What Rental Car Companies Don’t Tell You About Insurance Coverage
How to Handle a Delayed or Canceled Flight When Your Rental Car Booking is Affected
How to Choose the Best Rental Car for Visiting U.S. Theme Parks, Water Parks & Family Resorts
What Every Traveler Should Know About Vehicle Type Upgrades
7 Reasons to Book a Rental Car Instead of Using Ride-Share Apps
Best Ways to Split Rental Car Costs Among Group Travelers
