Budget Car Rental Introduce
For New York residents, visitors, and those traveling throughout the Upstate region, securing reliable and convenient transportation is key to a successful journey. Budget Car Rental in Ithaca, New York, offers a professional and user-friendly experience for those in need of temporary vehicle hire, whether for business, a weekend getaway, or a long-term project. Operating as both a full-service car rental agency and a van rental specialist, this location serves as a critical hub for ground travel originating from the Tompkins County area. They are known for providing great prices on rentals and a diverse fleet of vehicles to match nearly any requirement.
The service at this location is often highlighted by customers for its efficiency. Customers have reported a very fast process when picking up their reservations, frequently stating they were "in and out in less than 10 minutes." This commitment to speed and customer service is invaluable, especially for travelers with tight schedules or those urgently needing a vehicle. They share a counter and phone number with Avis, which, while sometimes leading to a brief moment of clarification when calling, ultimately speaks to a streamlined, joint operational presence that benefits customers by offering competitive choices and potentially broader availability.
The Budget Car Rental location is ideally situated for air travelers and local residents alike, positioned conveniently near the Ithaca Tompkins International Airport (ITH). This strategic placement at 1 Culligan Dr, Ithaca, NY 14850, USA, makes for a seamless transition from plane to car, minimizing travel time and stress upon arrival. Being at the airport means easy access for those flying in from New York City and other locations across the state and country.
Accessibility is a notable feature of this location, making it a welcoming choice for all customers. The facility and its surrounding amenities are designed to accommodate people with mobility needs, featuring a wheelchair accessible entrance and a wheelchair accessible parking lot. This consideration for all guests reinforces their position as a responsible and comprehensive service provider in the New York region. For returns, the process is facilitated by a designated return lot. While sometimes described as small, an adjacent lot is available if the main return area is full, and a key drop box is conveniently located at the airport counter for customers returning rentals after the main operating hours.
Budget Car Rental prides itself on a wide variety of services tailored to meet diverse transportation needs. Their fleet is extensive, ensuring customers have plenty of options to choose from, often at great prices. The service types provided include traditional car rentals and specialized van rentals, catering to both individual and group travel requirements. Specific services and vehicle types include:
- Car Rental Agency Services: Providing a broad spectrum of late-model vehicles, on average under one year old, maintained and serviced regularly.
- Van Rental Agency Services: Specializing in larger vehicle rentals, including Minivans (like the Chrysler Pacifica or similar models with seating for up to 7 people) and Passenger Vans (such as the Ford Transit 12-Passenger Van or similar large-capacity models).
- Diverse Car Classes: The fleet typically includes various sizes of sedans (Economy, Compact, Intermediate, Standard, Full-Size, Premium, and Luxury), SUVs (Intermediate, Standard, Full-Size, Premium, and Minivan), and specialty vehicles (Convertibles, Midsize Pickup Trucks, and Electric/Hybrid options).
- One-Way Rentals: Allowing customers the flexibility to pick up a car in Ithaca and drop it off at a different Budget location, such as a major airport like Boston, as highlighted in customer feedback, or other locations across the region and country.
- Onsite Services: Direct, in-person assistance at the counter for reservations, vehicle pickup, and drop-off, often sharing a streamlined process with Avis.
- After-Hours Key Drop: Providing convenience for renters returning vehicles outside of standard business hours via a key drop box located at the airport counter.
Several key features and policies make this Budget location an attractive option for renters in the New York area. These highlights focus on customer convenience, payment flexibility, and promotional offers:
- Variety of Payment Options: The agency accepts all major Credit Cards, Debit Cards, and NFC mobile payments, providing flexible transactional options for customers at the counter.
- Active Military Discounts: A valuable highlight for service members, the location offers special discounts for active military personnel, which is a great benefit for those traveling on leave or duty.
- Accessibility: The provision of a Wheelchair Accessible Entrance and Wheelchair Accessible Parking Lot ensures that the facility is welcoming and compliant for customers with specific mobility needs.
- Smoke-Free Fleet Policy: Budget maintains a strict 100% smoke-free fleet across its vehicles, which, while a standard policy for the brand, ensures a clean, fresh-smelling vehicle for all renters. Renters are subject to a cleaning fee (which one customer review noted as a high charge in a dispute) if the vehicle is returned with a smoke odor.
- Speedy Pickup Process: Many customers have praised the speed and efficiency of the in-person counter service, allowing them to complete the pick-up process quickly.
- Debit Card Acceptance: While specific requirements apply and a credit check may be performed, this location accepts debit cards for payment and deposit, offering an alternative to traditional credit card holds. Renters should confirm the specific requirements (such as a possible authorization hold) when booking.
To arrange a rental, confirm a reservation, or inquire about specific vehicle availability or policies, customers can use the following information. Given the location's proximity to the airport and its joint operations with Avis, it is always recommended to call the listed number for the quickest response regarding local matters.
- Address: 1 Culligan Dr, Ithaca, NY 14850, USA
- Phone: (607) 257-0441
- Mobile Phone: +1 607-257-0441
Customers interested in the optional pickup service offered at many non-airport Budget locations should contact the office directly at the phone number above to confirm availability and to make arrangements at least 24 hours prior to the desired rental time, as policies on hours and distance vary by location.
For New Yorkers and travelers to the Finger Lakes region, choosing Budget Car Rental at the Ithaca Tompkins International Airport offers compelling advantages. The primary strength is its unbeatable convenience, being located directly at the airport for easy pickup and drop-off, complete with an after-hours return option. This is essential for both those flying in and locals looking for efficient service.
The sheer variety of the fleet is another powerful reason to choose this agency. Whether you need an Economy car for solo local travel, a Full-Size SUV for a family trip to the Adirondacks, or a 12-Passenger Van for a group outing or small sports team, Budget provides the options. This breadth of choice, combined with generally competitive and affordable prices, ensures that you can find a vehicle that fits your budget and your travel requirements precisely.
While one customer review did highlight a dispute over a cleaning fee, which underscores the importance of fully inspecting and documenting the vehicle's condition both at pickup and drop-off, the majority of the feedback centers on the fast, efficient, and professional nature of the counter staff. Renters have consistently praised the quick service, which translates directly into less time waiting and more time on the road. For reliable transportation with a strong emphasis on customer choice, accessible facilities, and streamlined processing, this Budget Car Rental location remains a top-tier option for New York travelers seeking a great deal and quality service.
Budget Car Rental Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Budget Car Rental Photos







Budget Car Rental Location
Budget Car Rental Reviews
priceairportpickupmoneycountercreditdeskcleandrivingchevy spark
★ 5★ 4★ 3★ 2★ 1On July 20, 2024, I rented a car from Budget Rental in Ithaca, New York, and returned the vehicle to Boston Airport on July 21, 2024. I was unfairly charged a $450 cleaning fee because they claimed I caused a smoke smell in the car. However, the smoke smell was already present when I picked up the car. The damage photos they provided are unrelated to the smoke smell, just as the photos I took when I picked up the car are unrelated to the smell. I didn't request a car exchange at the time because I was in a hurry to catch my flight and urgently needed the vehicle, so I tolerated the unpleasant smoke smell. Now, I feel cheated by being charged for the smoke smell and request a refund of the unreasonable $450 fee.
August 24 · 李瑞涛Very fast when I went to pick up my reservation. I was in and out in less than 10 minutes. Budget and Avis share a counter and phone number, so if you call and it says Avis, its still Budget. Great prices on rentals, and when I booked, they had plenty of options. When you return the car to the return lot, the lot is pretty small, so if you dont see a spot marked with the rental company name, you can park in the lot right next to the rental lot. Key drop box in the airport at the counter if you return the rental after hours. Very pleased with the experience and would rent again
August 27 · Michael BrownThe rental location had no ability to put fuel in the vehicle. I needed a full size truck to move my son to college, they told me that if I came back with a gas can I’d be able to put enough gas in the truck to make it to a gas station. I put 20 gallons of gas in the truck and returned it with 3/8 of a tank remaining which according to my receipt was estimated at $39.50 but I was told that money is not refundable because I “willingly” put gas in the truck. If it had been full I would have only had to replace what I used. I was ripped off for making sure I had enough gas. Also, the counter agents told me I should have rented sooner so they could make sure they had a full-size truck available. I called 4 times that day, before I confirmed my rental, to make sure they had a truck. Maybe someone could answer the phone? I know it seems like a step too far but it’s not like it’s bad customer service, it’s no customer service. I think, in retrospect 5 is too high on this scale; 0-2 is more accurate now that I’ve had the opportunity to write this narrative.
August 27 · Frederick BachnerI was travelling to New York suddenly because my dad was in a serious car accident, which he ended up not surviving. My initial flight was seriously delayed and caused me to miss my connection into Ithaca (a very small airport where the car rental counter closes at 6pm). I called Budget customer service as soon as I knew I'd be late (during business hours) and they said there was no way for me to pick up the car after the Budget counter was closed. So, I had to stay in a hotel (for $200) and wait until morning to pick up my car while my dad was in the ICU alone. When I asked in the morning, the girl at the counter said I could have called the direct line (during business hours) and they would have left the keys for me. I then asked if there was any way I could get refunded for the rental day I was unable to use the car, due to the misinformation given to me by the customer service agent, and was told flatly and quite rudely, "No, we can't do that". So, I was out the money for the hotel room and I paid for the car to sit in the parking lot overnight all because the CSR didn't give me the correct information when I called from the airport. I then had to extend my rental, due to my dad succumbing to his injuries, and even though I explained the above scenario, I was still not offered a refund for the first rental day. Just horrible customer service all around. I travel frequently for work, and often have to rent vehicles for clients I'm hosting. I will never rent from Budget again.
April 11 · debweisserGreat, friendly service with efficient pick up and drop off, and comfortable suv.
August 03 · Maia Barmish
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