Enterprise Rent-A-Car Introduce
For residents of the Commonwealth, finding reliable, local car and van rental options is crucial, whether you’re navigating the busy streets of Worcester, planning a weekend trip to Cape Cod, or exploring the Berkshires. Enterprise Rent-A-Car at 75 Madison St in Worcester, MA, stands out as a key provider in Central Massachusetts, offering a comprehensive fleet and a strong commitment to customer service and convenience.
This location is not just another rental counter; it is a full-service agency known for its commitment to the community and its customers. A notable distinction is that this Enterprise branch identifies as women-owned, contributing to the diversity and strength of local Massachusetts businesses. Furthermore, they extend special appreciation to those who serve, offering valuable active military discounts on rentals—a feature that is highly valued by the military families and veterans throughout the Bay State.
As a combined car and van rental agency, the Worcester Madison Street location ensures that a vehicle is available for almost any purpose. From fuel-efficient economy cars perfect for students at Holy Cross or Clark University, to spacious vans necessary for large family gatherings or moving projects across New England, the fleet variety is a major asset. However, as with any high-demand service in a bustling area like Worcester, local users should be mindful of the importance of timely reservations, as availability can sometimes be a challenge during peak times or unexpected events, a common theme in the rental industry, as evidenced by customer feedback on occasional inventory shortages.
The facility prioritizes ease of transaction and accessibility. Customers benefit from on-site parking for their personal vehicles while renting, and the acceptance of modern payment methods like credit cards, debit cards, and NFC mobile payments simplifies the checkout process. This blend of strong local identity, inclusive policies, and logistical convenience positions the 75 Madison Street location as a go-to source for reliable rental transportation needs in the Worcester area and beyond.
Given the typical high-volume nature of a city branch, potential customers are always encouraged to finalize their reservation details well in advance and contact the local office directly to confirm vehicle availability and all specific rental terms, including age requirements and insurance options.
The Enterprise Rent-A-Car branch is centrally located at 75 Madison St, Worcester, MA 01608. This address places it conveniently within the city, making it easily reachable for both Worcester residents and commuters arriving from neighboring Massachusetts towns via major routes like I-290 and I-190. Being situated in a high-traffic area, its accessibility is a considerable advantage for quick pick-ups and drop-offs.
Crucially, the facility has taken proactive steps to ensure physical accessibility for all customers, confirming the following features:
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
The presence of on-site parking means Massachusetts customers do not have to worry about finding street parking when picking up their rental vehicle. The After Hours Service policy also offers a level of convenience, allowing customers to return their vehicles outside of standard operating hours by utilizing a key drop box located on the building, which is particularly useful for those on a tight travel schedule or making a late return.
This Enterprise Rent-A-Car location is classified as both a Car rental agency and a Van rental agency, offering a broad spectrum of mobility solutions for the Massachusetts market:
- Standard Vehicle Rentals: A wide variety of cars, including economy, compact, midsize, and full-size vehicles, suitable for everyday use, commuters, and weekend trips across New England.
- Specialty Vehicle Rentals: Availability of larger vehicles such as SUVs, pickup trucks, luxury cars, and minivans, catering to family travel, winter conditions, or business needs.
- Van Rental Services: A dedicated focus on van rentals, including passenger vans (such as 12- and 15-passenger vans) and cargo vans, ideal for group travel, university events, or light commercial moving within Massachusetts.
- One-Way Rentals: The option to pick up a vehicle in Worcester and return it to a different Enterprise location, offering flexibility for one-way journeys, though this service may be subject to additional fees and vehicle class restrictions.
- Corporate and Business Rentals: Specialized accounts and pricing for local businesses and corporate travelers in the Worcester/Boston corridor, streamlining the rental process for professional use.
- Value-Added Protections: Optional supplemental coverage, such as Damage Waiver (DW) and Extended Protection (EP), is available to renters to limit financial responsibility, though customers are advised to check their existing auto insurance or credit card coverage first.
The 75 Madison Street Enterprise branch provides several distinctive features that benefit local Massachusetts customers:
- Identifies as Women-Owned: Supports local business diversity and offers a point of pride for patrons who prioritize supporting women-led enterprises.
- Active Military Discounts: Provides special pricing or benefits for active-duty military personnel and their families, acknowledging their service to the country.
- Multiple Payment Flexibility: Accepting major Credit cards, Debit cards, and NFC mobile payments, making the transaction process quick and convenient for all Massachusetts renters.
- On-Site Parking: Customers can park their personal vehicles securely while renting, eliminating the inconvenience of off-site parking arrangements.
- After-Hours Drop-Off: A key drop-box service is available, allowing for returns outside of normal business hours and catering to late-night arrivals or early departures, a practical necessity in a busy city.
- Dedicated Fleet Maintenance: As a major rental company, vehicles are subject to high standards of maintenance and cleaning, ensuring a generally reliable and safe travel experience, though customers are advised to inspect the vehicle upon pick-up.
For Massachusetts users looking to reserve a car or van, verify a reservation, or inquire about current inventory, the best course of action is to contact the Worcester branch directly:
Address: 75 Madison St, Worcester, MA 01608
Phone: (508) 792-3660
Mobile Phone: +1 508-792-3660
Customers are strongly encouraged to call the office to confirm the availability of specialty vehicles, such as a specific van model or a full-size SUV for navigating a New England winter, particularly if a reservation was made with limited lead time.
For those in Massachusetts, especially in the Worcester area, choosing Enterprise Rent-A-Car at 75 Madison Street offers a strong combination of corporate reliability and local community values. The fleet, which includes everything from economical cars to essential vans, is maintained to a high standard, which is paramount for travel reliability on I-90 or other busy New England highways.
The fact that this branch is identified as women-owned adds a layer of community support that many Massachusetts residents appreciate. Furthermore, the active military discount is a significant and tangible benefit for a large demographic in the Commonwealth. The logistical convenience—on-site parking and accessible features—means the entire rental process is designed to be as smooth as possible, from the moment a customer arrives until they drop off the keys in the after-hours box.
However, it is worth acknowledging the feedback regarding occasional challenges with reservation fulfillment. In a competitive market like Central Massachusetts, demand for reliable rental vehicles can often outstrip supply. Therefore, the key to a successful rental experience with this location is to book well in advance, particularly for weekend or holiday rentals. By confirming the reservation directly with the branch and being clear about the exact vehicle class needed, customers can best leverage the professionalism of the staff and the quality of the Enterprise fleet to ensure their transportation needs in Massachusetts are met reliably.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Parking
- On-site parking
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
75 Madison St, Worcester, MA 01608, USA
Enterprise Rent-A-Car Reviews
cleanpricedriveteamunderstandingrespectfulmanagerSUVpickupneeds
★ 5★ 4★ 3★ 2★ 1Picked up a car from this location. Even though I was late, the process was simple and fast. Worker was knowledgable and explained things well. Exact price was pretty much the same as the quoted price that I got when I made the reservation. The only thing is that I had to wait for the car to be cleaned for a couple minutes even though I had arrived later and made the reservation several days prior.
August 21 · Isabela CruzEnterprise rent a car is terrible now. I had a reservation. 1 hour before i was ready to pick up the car, i received a phone call letting me know that there were no cars available and that they would contact me back for next availability. Well, we ended driving to two rent a car locations and was told nothing is available. Their customer service weren’t much help either. When we called they wouldn’t connect us directly to any of the locations. We were told that we would be reached back to find availability closest to our location. We were willing to drive, but again they refused to connect us directly to any branches.Stop wasting people’s time. There’s a reason why people put in a reservation and you confirmed it. If there aren’t any cars available, then say you don’t. So you know that people can extend their rental, so why pretend that the car is available then.
July 16 · Frany ChevryErik the manager at Madison st in Worcester harassed me over and over and just couldn’t stop. We had a disagreement about a payment and he caught feelings instead of professionalism. He treated me like trash and kept following me around to move me out of the enterprise car while I had told him I was waiting for Uber to move my staff out. He hovered allover me continuously.
September 26 · Rwan RwandaRented a car while mine was in the auto body shop. 2024 Toyota Camry 31,000 miles. I highly doubt this thing has ever been Cleaned. It is disgusting! Something Is rubbing on the front end and it needs an alignment bad. Take your business elsewhere.
August 17 · Paul CornwellWish I could go lower. I bought the insurance on Expedia for $90 for the 10 days I had the minivan. The manager said he could give me vehicles recovery for $26 more. Little did I know it was $26/day. He scrolled through the tablet SOOO fast and said to initial everywhere. I didn't pick up on it. When I received the email receipt and called them, they said it was too late because I left. I paid an extra $260 for nothing. I'll never use them again! Shame on me for not reading first. I should've known better. Can't trust ANYONE!
April 22 · Roger Szkutak
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