Enterprise Rent-A-Car Introduce
For residents across York County and South Central Pennsylvania, securing reliable and convenient vehicle hire is often a necessity, whether it's due to an unexpected car repair, a business trip, or a family vacation. The Enterprise Rent-A-Car location at 1290 Roosevelt Ave in York, PA, serves as a key local resource, aiming to provide a comprehensive range of car and van rental options with a focus on quick, friendly service. This particular branch is noted as identifying as a woman-owned business, adding a unique and community-focused dimension to its operation in the York area.
The core philosophy of Enterprise, often focused on the "home city" market, is to cater to customers needing a replacement vehicle—the daily drivers of Pennsylvania. This local emphasis means the staff is often well-versed in handling insurance rentals, mechanic referrals, and providing the right vehicle class for local driving conditions. Customers appreciate the goal of efficiency; one review highlights being "in and out in less than 15 minutes going and coming back with my car rental," a testament to the staff’s dedication to minimizing wait times and explaining everything "very thoroughly." This blend of professional patience and efficiency is what keeps many local users choosing this location for their transportation needs.
However, as with any high-volume business, attention to detail is paramount. One customer experience revealed a critical hiccup involving a reservation mix-up and confusion over authorized drivers, leading to the wrong vehicle and contract being assigned. This specific incident underscores the importance of customers double-checking all contract details, especially when multiple people are involved in the booking and pick-up process, to ensure the vehicle type, rental duration, and the responsible party on the agreement all match the original plan. It serves as a reminder that while the front-line greeting is friendly, renters must remain vigilant during the final paperwork review. Despite this isolated issue, the company's overall goal is to provide a seamless rental process for the Pennsylvania community.
The Enterprise Rent-A-Car branch is ideally situated at 1290 Roosevelt Ave in York, PA, placing it in a busy commercial corridor that is easily accessible from various parts of the city and surrounding townships. Roosevelt Avenue provides a direct route for drivers coming from nearby Interstate 83 or US Route 30, both major arteries connecting York to Harrisburg, Baltimore, and Lancaster. The location is especially convenient for customers in the immediate York metropolitan area needing a quick, in-town rental solution.
Recognizing the importance of inclusivity, the facility has taken proactive steps to ensure all customers can comfortably access their services:
- Wheelchair accessible entrance, providing ease of entry into the office space.
- Wheelchair accessible parking lot, ensuring convenient parking for customers with mobility needs.
The branch also offers an "After Hours Service," which allows for flexibility in returning a vehicle outside of regular business hours. Customers can park the car, lock the doors, and utilize a key drop box, though they should be aware they remain responsible for the vehicle's condition until the office re-opens. This feature adds a valuable layer of convenience for those with rigid schedules.
As a major transportation solutions provider, the Enterprise location on Roosevelt Ave in York offers a wide-ranging fleet that caters to various personal and small business requirements. Their specialty as both a car rental agency and a dedicated van rental agency allows them to address diverse needs, from daily commuting replacements to large-group transport.
The fleet includes multiple vehicle classes, which typically encompasses:
- Economy and Compact Cars: Ideal for budget-conscious renters, offering maximum fuel efficiency for city driving or short commutes across York County.
- Intermediate, Standard, and Full-Size Sedans: Comfortable and spacious options for family travel, business trips, or longer excursions across the Pennsylvania Turnpike.
- SUVs (Sport Utility Vehicles): Providing greater versatility, ample cargo space, and a higher driving position, suitable for navigating both urban streets and the rolling hills of the Pennsylvania countryside.
- Minivans and Passenger Vans: Essential offerings, with minivans typically seating up to seven passengers, and larger passenger vans capable of seating up to 15 passengers for events, team travel, or group outings, cementing their status as a dedicated van rental agency.
- Pickup Trucks: Available for personal projects, light hauling, and moving needs, which provide the utility often required by homeowners and small businesses in the area.
This extensive selection ensures that whether a customer is dealing with an insurance claim and needs a temporary sedan, or a group is planning a trip to a nearby state park and needs a van, the York branch can fulfill the requirement.
The Roosevelt Ave location distinguishes itself through several key operational features and benefits designed to serve the local community efficiently and respectfully.
- Woman-Owned Business Identity: The branch identifies itself as a woman-owned business, which may resonate with customers looking to support diverse and local leadership within the York business community.
- Active Military Discounts: A valuable benefit for the many military families and veterans in the greater Pennsylvania region, offering special pricing to active service members as a gesture of appreciation and support.
- Commitment to Efficiency: A noted highlight in customer feedback is the speed of service, with the goal of getting renters through the process and into their vehicle in a very short amount of time—often less than 15 minutes—improving the overall rental experience.
- Flexible Payment Options: Renters have the convenience of paying with major credit cards, debit cards (subject to specific rental policies), and modern NFC mobile payments, providing a secure and versatile checkout process.
- Dedicated Roadside Assistance Protection (RAP): Customers are typically offered the option to purchase RAP, providing peace of mind knowing that assistance is available for common issues like lockouts or flat tires while traveling in Pennsylvania.
For all reservation inquiries, rental policy questions, or general assistance, the Enterprise Rent-A-Car team at the York location can be contacted using the following information:
Address: 1290 Roosevelt Ave, York, PA 17404, USA
Phone: (717) 854-4151
Mobile Phone: +1 717-854-4151
The branch maintains hours designed to accommodate a working week, with limited weekend availability. While specific daily hours can vary, it is generally open Monday through Friday, with reduced hours on Saturday and Sunday. Customers are strongly encouraged to call ahead to confirm the exact hours of operation for their desired pick-up or drop-off day, ensuring a smooth transaction.
Choosing this Enterprise Rent-A-Car location in York, PA, is worthwhile for several compelling reasons centered around reliability and customer focus. First and foremost, the extensive, well-maintained fleet—spanning from fuel-efficient compact cars to large passenger and cargo vans—ensures that nearly any transportation requirement in South Central Pennsylvania can be met. This is particularly beneficial for local residents who rely on the "home city" model for replacement vehicles.
The commitment to operational efficiency, which frequently results in quick in-and-out service times, is a massive advantage for time-sensitive customers. The staff’s emphasis on thorough explanation and courteous service—even when under pressure—adds significant value to the experience. By supporting this location, customers are also supporting a woman-owned business in the York community, while active military members can take advantage of much-appreciated discounts. Renters should always exercise due diligence by carefully reviewing all final contracts and vehicle assignments, as the one negative review indicated, but the company's reputation for strong overall customer satisfaction in the local market makes it a preferred choice for reliable, accessible, and fast car rental service in the heart of Pennsylvania.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
1290 Roosevelt Ave, York, PA 17404, USA
Enterprise Rent-A-Car Reviews
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★ 5★ 4★ 3★ 2★ 1Enterprise was great. Customer service was excellent. They were patient. They didn’t brush me. They explained everything very thoroughly. I was in and out in less than 15 minutes going and coming back with my car rental. I will definitely use enterprise from now on!
May 04 · Patricia GrahamIf I could give 0 stars I absolutely would. My husband made a reservation for a week. He had a confirmation number, dates and type of vehicle all listed for what he would receive. Unfortunately his work hours are they same hours that enterprise is open. So he called and asked if I would be able to pick up the keys and pay for it. He was told yes, that they would just add me as an extra driver. When I arrived at Enterprise I was greated immediately and with a friendly smile. I explained what I was there for. The lady behind the counter seemed to know my situation and who I was. We started off with paperwork. I gave her my ID, and my insurance. All with my name on it. Insurance card had my name and husband's name. I was told it was a little over a day rental and since I would be charged for 2 days, that I had till this time in 2 days to return it. We went out so she could look over the vehicle for scratches and dents. I then initial 3 places and signed 2. I gave her my credit card to pay for it. I then also signed for that. She put the vehicle in the back lot, since my husband wouldn't be picking it up untill later in the evening. A few hours later I received a message asking how long he would be keeping the rental, because they had 2 reservations with the same last name, and we may have the wrong one. I unfortunately couldn't get a hold of my husband until after enterprise closed. We indeed have the wrong contract. My husband's was for a pickup truck for a week and we were given a small SUV for 2 days. We ended up picking up the rental, because he needed it. We got home. He decided he wasn't going to accept this, and we dropped the rental back off to enterprise and put the keys in the lock box. The next day my husband called to try to figure all of this out. He was told because I accepted the rental, we would pay for the day. Even though my name was seen 5 times and my husband's was seen once, before the agreement was signed. I was in fact the responsible party in this. Even though I received a phone call stating I may have been given the wrong rental, I was still the responsible party and they could not help us any further. So from now on I will be known as Celia and not Heather, because that's who enterprise says I am. Also my husband had to cancel his plans for the week. He is 6'5 and the SUV just wasn't going to work for him. So he will be rescheduling his plans and will be using a different rental company.
May 18 · Heather ClarkMy car was hit on June 24 so I wasn't thrilled to be needing Enterprise, but Daulton was massively helpful during this suckiest of times. I had anxiety about all the mishegas of my car being totaled - - dealing with Enterprise was not on that list.
September 13 · Amanda D.Absolutely loved my rental experience. The staff was helpful and answered any and all questions I had. The car I got was a 2020 Jeep Wrangler which was in perfect condition when I picked it up. Will definitely be renting from here again for future vacations 😁
November 29 · Tanner AldingerJoshua, the manager was an excellent help!! When you say go above and beyond he was 10,000% extra above and beyond. We got burnt by Hertz and Avis and as we were driving back home to look for a seven seater last minute we took a turn to go to enterprise and Joshua was just an amazing and a help from a God on last minute, so thank you for giving an amazing service
May 15 · Sultan Shaharyar
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