Enterprise Rent-A-Car

- 13270 N Autoshow Ave, Surprise, AZ 85388

The Enterprise Rent-A-Car branch located on N Autoshow Ave in Surprise, Arizona, serves the West Valley community by providing essential car rental services for residents and visitors alike. As a well-known national brand, this location offers a familiar and convenient option for standard rentals, business travel, and, most frequently, replacement rentals covered by auto insurance claims following an accident. For Arizona locals navigating the aftermath of a vehicle incident, this branch aims to be a straightforward solution to keep life moving while their own car is in the shop.

A notable distinction of this specific Enterprise location is its status as a women-owned business, which adds a layer of community support and local ownership to the service provided. Additionally, in recognition of the area's many service members and veterans, the branch highlights its acceptance of active military discounts, a valuable feature for those serving our nation and their families who require reliable transportation. The facility is also committed to accessibility, ensuring a welcoming environment for all customers.

However, potential customers, particularly those utilizing insurance claims, should be aware that the quality of service, communication, and transparency can vary significantly between car rental locations. Recent customer feedback has raised serious concerns regarding communication about appropriate vehicle sizing for families, the handling of insurance coverage information, and the overall professionalism displayed by management. Prospective renters, especially those with pre-arranged full-coverage insurance, are advised to exercise diligence and clearly confirm their rental agreement terms and coverage details.

Location and Accessibility

This Enterprise Rent-A-Car branch is situated in the city of Surprise, Arizona, a rapidly growing suburb in the Greater Phoenix area. Its address on North Autoshow Avenue places it within or near a prominent automotive service and dealership area, making it an accessible and logical pick-up point for those whose vehicles are being serviced nearby.

The location’s proximity to major West Valley thoroughfares allows for convenient access for residents of Surprise, El Mirage, Sun City, and Peoria. The branch operates on a standard weekday schedule, typically closing on weekends (Sunday and Saturday), which is an important detail for customers planning pick-ups or returns.

In a demonstration of commitment to accommodating all members of the community, the facility features specific accessibility enhancements:

• Wheelchair Accessible Entrance
• Wheelchair Accessible Parking Lot

This dedication to physical accessibility ensures that customers with mobility needs can manage the rental process with greater ease.

Services Offered

As a branch of a major national brand, the Surprise Enterprise provides a standard range of car rental services tailored to meet various transportation needs:

• Standard Car Rentals: Offering a fleet that typically includes economy cars, sedans, compact SUVs, and larger vehicles, subject to availability.
• Insurance Replacement Rentals: A core service, providing temporary vehicles to customers whose personal cars are undergoing repair after an accident, often working directly with major insurance carriers.
• Active Military Discounts: Provides special pricing or discounts off base rates for active duty military members and veterans as part of the broader Enterprise program.
• Payment Flexibility: Accepts a variety of modern payment options for deposits and final charges, including major credit cards, debit cards, and NFC mobile payments.
• Optional Vehicle Classes: While inventory is dependent on demand, the service generally includes the option for various car sizes, such as standard SUVs, which are essential for families needing space for car seats and strollers. Customers are advised to confirm availability and discuss their specific vehicle needs prior to arrival.

Features and Highlights

Several attributes highlight the unique selling points and service areas of this particular location:

• Support for Women-Owned Business: This branch identifies as women-owned, offering customers an opportunity to support diverse local business ownership within the automotive sector.
• Financial Relief for Service Members: The policy of offering active military discounts provides tangible savings and recognition for those serving in the armed forces and their families.
• High Accessibility Standard: With a wheelchair-accessible entrance and parking, the location is set up to provide convenient access for customers with disabilities.
• Range of Payment Acceptance: The acceptance of credit cards, debit cards, and NFC mobile payments (such as Apple Pay or Google Pay) provides modern convenience for completing transactions.
• Focus on Replacement Market: As a neighborhood branch, its primary focus is often on the local replacement market, assisting customers whose vehicles are being repaired in the surrounding dealerships and body shops.

Contact Information

For scheduling a rental, confirming vehicle availability, or discussing corporate and insurance-related accounts, please use the following contact details:

Address:

13270 N Autoshow Ave, Surprise, AZ 85388, USA

Phone:

(623) 259-3365 or +1 623-259-3365

Customers should note the operating hours, typically being closed on Saturday and Sunday, and plan their vehicle returns accordingly, as after-hours drop-off services are typically not available at this location. It is always recommended to call ahead to confirm vehicle classes and specific rental requirements, especially when booking an insurance claim vehicle.

What is Worth Choosing This Location

For residents in the far West Valley—including Surprise, El Mirage, and nearby areas—this Enterprise location offers the convenience of a nearby, nationally recognized car rental agency. Its standing as a women-owned business and its commitment to offering active military discounts and excellent physical accessibility are commendable features that appeal to a broad segment of the Arizona community. For basic rental needs, business travel, or standard car replacements, the branch provides the fundamental services expected from the Enterprise brand.

However, when dealing with complex situations, such as insurance claims, it is critical for customers to choose their location wisely. Prospective renters are urged to contact their insurance company directly before pickup to confirm the exact terms of their coverage, particularly regarding the need for supplemental insurance and eligible vehicle class size (like standard SUVs for families). While other Enterprise branches, such as the one in Avondale mentioned in a customer report, appear to provide proactive assistance and transparent coverage information, the Surprise branch has, according to feedback, exhibited inconsistent and unhelpful service regarding vehicle upgrades and unnecessary insurance charges.

Ultimately, this location is best chosen for its proximity, accessibility features, and its military discount program. Customers should prepare for their visit by confirming all rental and insurance terms with external parties beforehand, ensuring a smooth and financially transparent transaction. Diligent customers who confirm their vehicle class and coverage details will be best equipped to utilize the services here effectively. The company offers a wide fleet and convenient location, but a proactive approach from the customer is key to avoiding the reported service and billing discrepancies.

Enterprise Rent-A-Car

13270 N Autoshow Ave, Surprise, AZ 85388, USA