Enterprise Rent-A-Car Introduce
For those living in or visiting the greater Louisville area of Kentucky, having a dependable vehicle is non-negotiable, whether you are dealing with an unexpected vehicle repair, planning a family trip out of the city, or simply needing an extra set of wheels for the weekend. The Enterprise Rent-A-Car location on South Hurstbourne Parkway is a neighborhood anchor, offering more than just a car—it provides a consistently positive and stress-free rental experience, driven by a team known for its professionalism and courtesy.
Located conveniently in the 40220 zip code, this branch specializes in fulfilling local residents' needs, from providing replacement vehicles for cars towed to nearby repair shops like Honda World, to offering larger vans for group events. Customers consistently praise the "incredible" team for their friendly, helpful demeanor and for making the entire rental process "a breeze." This focus on personalized, quick service ensures that whether you are a first-time renter or a regular customer, like those who rent from this location regularly throughout the year, you can expect an effortless transaction. This local expertise and dedication to customer satisfaction is what truly sets the Hurstbourne Parkway branch apart for Kentucky drivers.
The Enterprise Rent-A-Car branch is ideally located at 1850 S Hurstbourne Pkwy, Suite 189, in Louisville, KY 40220, positioning it in one of the city's key commercial corridors. This strategic placement ensures excellent accessibility for residents throughout eastern and southeastern Louisville, including areas like Jeffersontown, Hurstbourne, and Fern Creek.
Hurstbourne Parkway is a major North-South thoroughfare in Louisville, providing direct routes to key destinations and seamlessly connecting to two major interstates. It is just a short drive from the I-64 and I-264 interchanges (Watterson Expressway), allowing for quick entry and exit onto the regional highway system, which is essential for any long-distance travel across Kentucky. For those who utilize the Louisville Muhammad Ali International Airport (SDF), the branch's local presence offers a convenient alternative to the busy airport rental counter, with the staff often coordinating seamlessly with the airport location to facilitate swaps or complex travel arrangements, as highlighted in customer reviews. Accessibility for all customers is a priority, and the facility includes a wheelchair accessible entrance and designated wheelchair accessible parking lot. This thoughtful provision of practical facilities ensures that the process of picking up your rental is hassle-free for everyone.
The Hurstbourne Parkway Enterprise location functions as both a full-service car rental agency and a specialized van rental agency, providing a comprehensive fleet and related services tailored to the needs of the Kentucky market.
- Diverse Car Rentals: Offering a wide range of late-model passenger vehicles, including small, fuel-efficient economy and compact cars for daily errands, as well as comfortable mid-size, full-size, and luxury sedans for business travel or extended stays.
- Sport Utility Vehicles (SUVs): A selection of SUVs, including intermediate, standard, and full-size models, perfect for family vacations to Kentucky’s state parks or navigating various weather conditions with confidence.
- Van Rental Options: Specializing in minivan rentals for up to seven passengers, as well as large 12- and 15-passenger vans, essential for transporting teams, large families, or groups traveling to regional sporting events.
- Insurance and Replacement Rentals: Dedicated service to customers needing a rental car due to vehicle repairs, coordinating directly with local body shops and dealerships to provide seamless temporary transportation.
- Flexible Payment Methods: Accepting all major forms of payment for convenience, including credit cards, debit cards (subject to rental policies), and quick NFC mobile payments, speeding up the checkout process.
- Roadside Assistance and Protection: Providing various optional protection products, such as Damage Waiver (DW) and Roadside Assistance, to ensure renters feel secure while on the road.
- Coordinated Service: Known for working in tandem with other local Enterprise locations, including the airport branch, to facilitate vehicle swaps and reservation adjustments quickly and efficiently, demonstrating superior logistical support.
The Hurstbourne Parkway branch distinguishes itself in the local Louisville rental market through several key features that prioritize community, convenience, and customer focus.
- Identifies as Women-Owned: As a women-owned business, the location brings a distinct focus on detail, professionalism, and customer-centric service, contributing positively to the local economy and community values.
- Active Military Discounts: The branch proudly honors the service of active military members, veterans, and government employees by offering valuable special rates for both official duty travel and personal/leisure rentals.
- Highly Rated Customer Service Team: The team, led by individuals like Austin and his entire staff, is consistently highlighted in customer reviews for being "friendly and helpful," delivering "professionalism and courtesy," and making complex logistics like vehicle swaps easy.
- Seamless Coordination: The ability of this neighborhood location to coordinate effectively with other branches, such as the Louisville airport location, for quick vehicle changes or other needs, is a significant highlight, ensuring minimal disruption to the customer's journey.
- Accessible Rental Experience: The commitment to inclusivity is evident through practical facilities, including a wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring access for all mobility needs.
- Vehicle Availability on Short Notice: The branch is noted for its ability to secure a vehicle on "little notice," which is invaluable for local customers who experience an unexpected breakdown or accident and require immediate replacement transportation.
For any questions, reservations, or to inquire about your specific car or van rental needs in the Louisville, Kentucky area, you can easily contact the professional team at the Hurstbourne Parkway location.
Address: 1850 S Hurstbourne Pkwy STE 189, Louisville, KY 40220, USA.
Phone: (502) 493-9988
Mobile Phone: +1 502-493-9988
We encourage all customers, especially those arranging for vehicle replacement through a dealership or insurance claim, to call ahead or book online to ensure the quickest possible service, leveraging the team's efficient processes.
The Enterprise Rent-A-Car on Hurstbourne Parkway represents one of the best choices for car and van rental in the Louisville, Kentucky region, particularly for local residents. The overwhelmingly positive customer feedback is the strongest endorsement, highlighting an "incredible" team that makes the rental process "a breeze" through consistent courtesy and professionalism. This team-first approach ensures that whether you need a car for an emergency, like an unexpected tow to Honda World, or for planned leisure travel, the service is fast, reliable, and entirely focused on your needs.
Choosing this location means benefiting from a well-managed, women-owned business that actively supports the military community with special discounts. It also offers the reassurance of working with a branch that has the logistical capability to coordinate quickly with other major locations, such as the airport, simplifying unexpected vehicle swaps or reservation changes. When you choose the Hurstbourne Parkway Enterprise, you are not just getting a vehicle; you are gaining access to an efficient, accessible, and highly dedicated local service provider committed to keeping Kentuckians on the road with confidence. The convenient location near major interstates, coupled with a full range of car and van options, makes this the smart, community-focused choice for all your temporary transportation needs.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
1850 S Hurstbourne Pkwy STE 189, Louisville, KY 40220, USA
Enterprise Rent-A-Car Reviews
callinsuranceteamemployeeSUVpick upmorningtirewindshieldcheck
★ 5★ 4★ 3★ 2★ 1When my car unexpectedly had to be towed to Honda World, Enterprise came through with a rental. I always use Enterprise when traveling and know how to set up a rental and return in other cities. I was very pleased that on little notice a car was available.It was easier than I thought it would be to change to a different rental when the low tire light came on and the battery in the key fob stopped working. The airport location made the change quickly and had the paperwork ready to go.Thank you to the employees at the Hurstbourne and Airport locations for their professionalism and courtesy.
October 03 · J C HerpAustin and his whole team are incredible. I have been renting from this location regularly for the better part of a year and cannot say enough good things. The entire team from top to bottom is always friendly and helpful. They make the entire process a breeze.
October 17 · Steven TaylorOverall, my experience here was very nice. The people were patient & understanding, as this was an insurance claim rental. My only real complaint was that I was not instructed on the features of the car. They would have helped me out a lot, however it wasn't until I was home from my trip that I began to understand what kinds of things it could do.
September 26 · Beverly clarkWe went to this location online to rent a full size suv. The site wouldn’t let us reserve one because it said to call the location ahead to check availability. That was fine so we reserved a standard size suv, equinox or equivalent. It was available to reserve. we reserved it for pick up the following morning for a week. We received and printed our confirmation. That next morning on the day we were to pick up the rental enterprise called and said “I see you booked a car last night. We don’t have anything for you and there is already a bit of a wait list already”. He then told me that they might have something in two days. What a scam!!! With modern computer technology there is no excuse for confirming reservations when they are already way overbooked and can’t even remotely meet their obligation.
June 13 · Candice SmithI had an incredibly frustrating experience with Enterprise at their Louisville location on Hurstbourne Parkway. I booked a rental car through Expedia two months in advance, expecting a smooth and reliable service. However, upon my arrival, I was told by the assistant manager, Kyle Long, that no cars were available, and I was placed on a waiting list without any prior notice.Despite having a confirmed reservation, I was left stranded as an out-of-state traveler without any transportation. To make matters worse, no assistance or alternative options were provided. The lack of communication and complete disregard for customer satisfaction was unacceptable.If you’re considering renting from this location, be aware that even a confirmed reservation might not guarantee you a vehicle. I highly recommend looking elsewhere to avoid the stress and inconvenience I experienced. This level of service is unacceptable, and I sincerely hope Enterprise takes steps to ensure no other customers face the same situation.
March 31 · Josh B
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