Hertz Car Rental - Lovell Field Airport Introduce
For visitors flying into the Scenic City or for Chattanooga locals requiring a vehicle for seamless air travel, the Hertz Car Rental location at Lovell Field Airport (CHA) offers a convenient starting point for any Tennessee journey. Situated directly on airport grounds, this branch specializes in catering to the needs of air travelers, offering a variety of vehicles to suit leisure visitors, business professionals, and those traveling to or from other parts of the region.
As a major international rental brand, Hertz at CHA provides the vehicle selection and established reservation systems expected of a large agency. Their fleet is designed to meet diverse travel needs, from fuel-efficient compact cars perfect for a quick trip across the state line to Georgia, to larger SUVs and vans suitable for family road trips through the Great Smoky Mountains or weekend excursions throughout the Tennessee Valley. The key benefit of an airport location is the immediate access to your rental vehicle the moment your flight lands, eliminating the need for complex, off-site transportation arrangements.
However, as with many high-volume airport-based operations, customers are advised to prepare for a different experience than a smaller neighborhood branch. It is a location that values efficiency in moving many travelers quickly, but local users should always verify all booking details, final charges, and specific return procedures, especially when utilizing one-way rentals, to ensure a smooth transition from air travel to the open road.
The Hertz Car Rental branch is strategically located at the Chattanooga Metropolitan Airport, also known as Lovell Field (CHA), making it the primary choice for those arriving by air. Its location inside or immediately adjacent to the terminal ensures maximum accessibility for travelers.
The full address details are:
1101 Airport Rd, Chattanooga, TN 37421, USA
Being directly on Airport Road, the location is easy to find upon landing and offers immediate access to major highways, including State Route 153, which quickly connects travelers to I-75 and the greater Chattanooga area. This proximity to the terminal and key routes is a significant advantage, particularly for travelers arriving late at night or those who simply wish to expedite their departure from the airport.
In terms of physical access, the facility is committed to serving all customers. Public information confirms the availability of a Wheelchair Accessible Entrance and Wheelchair Accessible Parking Lot, ensuring that accessibility is prioritized for all travelers utilizing the services at Chattanooga's main airport.
Hertz at Lovell Field Airport offers a comprehensive range of car rental services typical of a major airport operator, aiming to cover every aspect of a traveler’s mobility requirements:
- Broad Vehicle Selection: The fleet typically includes various classes such as economy, compact, mid-size, and full-size sedans, as well as SUVs (small to large), minivans, and specialty vehicles like luxury cars and occasionally pickup trucks. Vehicle models like the Chevrolet Malibu and Nissan Rogue are often among the most popular choices at this location.
- Onsite Services: Being an airport location, they provide onsite rental and return services, with the rental counter and vehicles conveniently situated near the main terminal.
- Payment Flexibility: They accept various forms of payment, including major Credit Cards and Debit Cards, and support modern convenience with NFC Mobile Payments. Renters should confirm specific policies regarding debit card usage for holds and deposits, as rules may vary by location and vehicle class.
- Hertz Gold Plus Rewards Program: This program is available to frequent renters, offering benefits like expedited service, the ability to skip the counter at select locations, and earning points toward free rental days.
- Optional Protections and Features: Customers can purchase additional coverage, such as Loss Damage Waiver (LDW) and Liability Insurance Supplement (LIS), to manage their financial responsibility. Other optional items, like GPS navigation systems (Hertz NeverLost®) and child safety seats, are generally available for rent.
- One-Way Rentals: For travelers moving throughout Tennessee or across state lines, one-way rentals (picking up at CHA and dropping off at another Hertz location) are commonly available, though subject to special rates or fees depending on the destination and availability.
The key features and highlights of choosing Hertz at the Chattanooga Airport are largely tied to its convenient location and established brand offerings:
- Airport Terminal Access: The most significant benefit is the location at the airport, providing the quickest possible way to transition from your flight to your rental car, a major advantage over off-airport options.
- Active Military Discounts: A notable highlight is the availability of discounts for Active Military members and Veterans. Hertz partners with programs like Veterans Advantage (WeSalute) to offer savings on base rates, a valuable benefit for service members and their families traveling in and out of Tennessee.
- Accessibility: The facility ensures compliance with accessibility standards, featuring a Wheelchair Accessible Entrance and Wheelchair Accessible Parking Lot, which is crucial for all travelers with mobility needs.
- Extended Operating Hours: The hours of operation at this airport location are typically very long, often from early morning until late evening (e.g., 8:00 AM to 11:59 PM, seven days a week), accommodating virtually all scheduled flight arrivals and departures.
- Diverse Fleet for Local Needs: The vehicle variety, including popular SUVs, allows travelers to select a car well-suited for both city driving and the longer drives often necessary in the Tennessee region.
- Modern Payment Options: The acceptance of credit cards, debit cards, and NFC mobile payments offers convenient and flexible transaction choices at the counter.
For all reservation, extension, billing, or immediate rental assistance needs related to the Hertz Car Rental at Lovell Field Airport, it is essential to use the correct contact information. Since this may be a privately owned franchise, customers are advised to reach out to the national Hertz reservation or customer service lines for complex issues, such as extensions or billing discrepancies, as this often offers the most direct path to resolution within the larger corporate system.
Address: 1101 Airport Rd, Chattanooga, TN 37421, USA
Phone (Local): (423) 654-3400
Mobile Phone (Local): +1 423-654-3400
For general reservations or assistance with an existing rental that requires modification or billing inquiry, the national support numbers should be considered alongside the local airport number.
Choosing the Hertz Car Rental location at Chattanooga Lovell Field Airport is particularly advantageous for Tennessee travelers when convenience, speed, and specific discounts are the highest priority. The primary reason to select this branch is the undeniable efficiency of renting a car directly at the airport. For anyone arriving via a flight or departing soon after their rental, the ability to walk directly to the rental counter and vehicle bypasses all logistical complexities associated with off-airport locations, making it the fastest option for starting or ending your travel in Chattanooga.
Furthermore, the availability of specialized discounts, particularly for Active Military and Veterans, offers a significant financial benefit that other rental companies may not consistently provide, adding tangible value for this deserving segment of the Tennessee population.
However, users should approach the rental process with diligence and ensure clear communication. To maximize the value and minimize any potential issues, always use a credit card for the rental, document the vehicle's condition both upon pick-up and return, and ensure you receive a final receipt immediately—especially with one-way rentals or after-hours returns. Given the public feedback indicating potential complexity with billing and reservations, maintaining clear documentation is the best defense for a smooth experience. By leveraging the airport's efficiency, utilizing available discounts, and practicing careful transaction oversight, Hertz at CHA can provide a powerful and convenient solution for your travel needs across Tennessee.
Hertz Car Rental - Lovell Field Airport Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Hertz Car Rental - Lovell Field Airport Photos










Hertz Car Rental - Lovell Field Airport Location
Hertz Car Rental - Lovell Field Airport
1101 Airport Rd, Chattanooga, TN 37421, USA
Hertz Car Rental - Lovell Field Airport Reviews
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★ 5★ 4★ 3★ 2★ 1If it was possible to give this location less than 1, I sure would. This location is not only incompetent, but borderline criminal. Read the reviews.....so many people overcharged or charged for services they didn't want. I rented my car in Nashville to be returned to Chattanooga the same day....5 hours later. The amount quoted was $69.91. When i checked in the car at the airport, there was no one there to check in the car, except for a woman that was busy vacuuming another car. She told me to just leave the car key in the booth in the garage, which I did. When i asked her where i could get my receipt, she said it would be emailed to me. Three days later I get a receipt for $243.05 , and the vehicle had been re-rented to someone else who had it for two more days, took it to Atlanta , and didn't refill the gas. I was charged for two extra days and a whole lot of other charges. If this wasn't criminal fraud, it is certainly gross incompetence. This owner SHOULD NOT have a Hertz Franchise. Their response to other defrauded customers is to offer a weak reply to send your concern to a web site....I suggest that the best way to deal with these people is to call your credit card company and report the fraud.
October 08 · Gary OndreyHad to wait 2 hrs on a previously booked car. Made me miss my Dr appointment which is why I flew in town. Rescheduled appointment and new flight which cost $271.00 extra. Needed to extend since new Dr appointment. Phone number on receipt is not a working number. Never responded to my email. Called 800 number 9 times three days sometimes with hold times calls were an hour or more. Called Expedia seven times. No one could find my reservation was told the number does not exist. Then was told the reason was because that airport branch (Hertz/Thrifty) is privately owned. Went online to extend and same thing, system did not recognize my name or number. Emailed thrifty support, no response. Was told once to drive to them. I am three hrs away and unable to leave currently. Stated over and over that I cannot return car because they caused me to miss a mri appointment and it is rescheduled same time as original return date. Worst rental experience ever. I would not take a year of free rental from this company. And, there is no Thrifty sign on the walls at desk, just Hertz. The ladies behind the desk were super so it is not their fault. Either way, never again. Three days of hell.
July 10 · Michael T. CastleStay far away! This is a franchise location not corporate, so the review is for the Chattanooga airport location, not Hertz in general. I am a Presidents Circle member and rent a hundred times a year from all over. This was my first and last attempt here. I arrive and find that despite what is told online that it is not an ultimate choice location. I wish I would’ve known this prior as I would have reserved exactly what I wanted. Regardless, I was given a small car. I asked about the upgrades that come with PC, and they reluctantly gave me another. That was only the beginning of the frustrations. They have to collect all of your information as if you were a new customer because they are a franchise location. Meaning, I had to give everything and get set up like it was my first ever rental. Once all the paperwork was handled, I was presented with a map that showed a very restrictive area that I could drive and could not drive. I’ve never seen anything like this before. I was then presented with a slip that I had to sign stating there was no damages, even though I had not inspected the vehicle. I was told that I could take pictures and come back in if I saw anything. When I got out to the garage and looked at the vehicle, it was absolutely filthy, so bad that you could not even see out the windows. Because I was picking up business clients, there was no way I could use this vehicle and I wasn’t about to spend that kind of money to go wash it myself. I noticed every other car was just as bad. I went back in and honestly, they could care less, they said it’s too cold for them to clean cars, but it’s funny because all of the other cars from the other different rental agencies were clean. Basically, this is an example of a franchise owner that doesn’t appear to be following corporate guidelines and could care less about their business. If I owned this business and my car wash was disabled due to the weather, I would be driving to a gas station if I had to, they sure don’t give you any discounts on price for renting filthy cars. It was so bad that for the first time ever I canceled my reservation and had my money returned to me. I was able to quickly book a car at Avis, which by the way was significantly cheaper and was on my way in no time with a clean car. I will also point out that all of the employees at the desk at Hertz had their AirPods in which I think is unacceptable when you’re dealing with customers. Overall, this was a terrible experience and I hope the owner can learn from it and figure out how to make his business better.
January 25 · Nick HowellSince coming to Tennessee for business and doing business with Hertz I must say their service offered to clients like myself is second to none. My first interaction had been with a gentleman by the name of Justin who had been aware of my wife having an emergency at the hospital in a whole another state made it easy and seamless for me get in and get out on the road to get to her by providing not only providing friendly and kind service but very direct and informative of the offers and what they entailed on top of that place me in a ride that is balanced to meet my requirements for the trip on the road all while being so welcoming through and through. My second occurrence due to having to extend the use of the rental I spoke with Jacob who had been just as knowledgeable and fourth coming with the answers to my question while taking care of my needs per my request which definitely helped me out on short notice and finally my last interaction with I believe the lady name is Thaila if that’s how you spell it (sorry in advance) was just as kind and informative on being able to assist me with my needs as requested and did it all with kindness. I couldn’t have asked for a better team to work with and I’m truly glad that I had the privilege to encounter these wonderful souls whom assisted me along the way. I know things can be a bit hectic especially when your on the go; however, it’s always nice to know and see there are still those not only willing but understanding to life and its modes. I am truly grateful to you all and the services you bring to our community! Thank you!
July 18 · MOVE MINTFlight was cancelled so I rented a car for a one-way rental. Was unaware this was a franchise location. Rental cost was $150, plus this location required a $200 deposit. Upon returning the car in Nashville, I received a receipt for the correct car but with another person's name on it for $700. Was told because I rented from a franchise, they didn't have the records. Hertz's website doesn't have a record of my rental. Called this location 4 days later and was told they needed to contact Nashville to confirm the car had been returned to get me the receipt and would do that. Now 7 days later, still waiting on a receipt and credit of my deposit back. Tried calling twice today and no answer. What a hassle!Contacted Hertz via their website (there is no number), and after a week I only received the initial confirmation of my email. No follow up. Customer service across the board is poor.
May 24 · Jason Wood
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