Enterprise Rent-A-Car Introduce
For residents and businesses in the Chicago region and the greater Illinois area, finding a dependable local car rental solution is often a necessity, whether for a quick city trip, a major move, or an extended family vacation. Enterprise Rent-A-Car at 2640 S Michigan Ave in the vibrant South Loop of Chicago stands out as a convenient and comprehensive provider of transportation services. This branch is a key resource for those seeking everything from compact economy cars to large passenger and cargo vans.
Operating as a recognized Car rental agency and Van rental agency, this location provides the quality and depth of fleet that the Enterprise brand is known for. More notably, this specific branch identifies as a women-owned business, adding a distinctive community-focused highlight for patrons looking to support diverse local enterprises. The professional and courteous service, as reflected in positive customer feedback citing specific staff members for their kindness and efficiency, suggests a dedication to the renter experience. Whether you’re heading out of the city via Interstate 90/94 or need a vehicle to traverse the Chicagoland suburbs, this South Loop location is well-positioned to meet those needs.
Accessibility is a key priority at this location, making the rental process smoother for a broader range of customers. Noteworthy accessibility features include:
- Wheelchair Accessible Entrance: The facility is equipped to welcome all customers, ensuring ease of entry for individuals using mobility devices.
- Wheelchair Accessible Parking Lot: Dedicated parking is available, simplifying the transfer to and from the rental vehicle and ensuring compliance with accessibility standards.
- Public Transit Connections: The location is near several CTA bus routes and a reasonable distance from the Cermak-Chinatown Red Line station and the McCormick Place Metra station, offering convenient options for reaching the branch without a personal vehicle.
The extensive list of services includes:
- Diverse Passenger Fleet: Offering a complete range of cars and SUVs, including economy, compact, midsize, full-size, standard SUVs, and luxury cars, suitable for daily errands, business travel, or weekend getaways.
- Van Rental Options: Specializing in minivans (7- and 8-passenger), large passenger vans (12- and 15-passenger), and various sizes of cargo vans, making it a critical hub for group travel, moving, or equipment transport needs.
- Payment Methods: Accepting a variety of convenient payment options, including major credit cards, debit cards (subject to specific requirements and deposits), and modern NFC mobile payments (e.g., Google Pay, Apple Pay) for a quick transaction.
- Long-Term Rentals and Subscriptions: Catering to individuals and businesses needing vehicles for extended periods, beyond a standard weekly rental.
- Refueling Options: Offering flexible fuel purchase options, including prepay fuel, where the customer pays for a full tank upon rental and returns it empty, or the option for Enterprise to refuel the vehicle after return for a service fee.
- Replacement Rentals: Providing quick rental solutions for customers whose personal vehicles are undergoing maintenance or body shop repair, often working directly with insurance companies.
Notable features include:
- Designation as Women-Owned: Supporting a business that is identified as women-owned, contributing to the diversity of the local Chicago business landscape.
- Active Military Discounts: Providing special discounted rates for active-duty military members, veterans, and government employees for both official government travel and personal "Government Leisure Travel," typically offering a percentage discount off base rates.
- Enterprise Plus® Loyalty Program: A complimentary rewards program that allows renters to earn points toward free rental days and upgrades, and enjoy expedited service upon check-in.
- Complete Clean Pledge: An internal commitment to a higher standard of cleaning in their rental vehicles, providing customers with confidence in the safety and cleanliness of their car or van.
- Modern Payment Technology: Accepting NFC mobile payments, a convenient feature for customers who prefer contactless transactions.
- Address: 2640 S Michigan Ave, Chicago, IL 60616, USA
- Phone: (312) 808-1228
- Mobile Phone: +1 312-808-1228
The vast fleet, which includes a strong selection of passenger and cargo vans, makes it a one-stop-shop for individuals planning large-scale moves or group excursions throughout the Midwest. Furthermore, the Active Military Discounts and the option to use NFC mobile payments enhance both the financial value and the transaction efficiency of the rental experience. The guaranteed availability of a wheelchair accessible entrance and parking lot also ensures that it is a welcoming location for all. While renters must strictly adhere to the policy that prohibits after-hours returns, the generally positive in-office experience makes this location highly recommendable for any planned or unexpected transportation needs in Chicago.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
2640 S Michigan Ave, Chicago, IL 60616, USA
Enterprise Rent-A-Car Reviews
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★ 5★ 4★ 3★ 2★ 1Rented a mini van at this location for 3 days. Stephanie called and gave a day early do we could get setup for our trip. Kate made check-in/check-out smooth. Will be renting from this location again.
June 12 · Bilal BaqarI had a very nice experience at this location. Despite being very busy in the office, Ivan and Alex were very kind and professional the entire encounter. They did not rush the process at all and their patience was very much appreciated. I would definitely consider this location again if I needed a rental car in a pinch.
September 29 · Lisette VillarrealI came in to the Michigan Ave location on a day they were experiencing computer issues, and was charged over $335 on my bank card for a $55 rental bill. Most fell off after a week. The first lady was nice and said I would receive a $18 credit, but I did not receive it. Almost three weeks later, I am still awaiting a refund for $90.93. I called several times, and the manager is always busy, and they only have the regional managers cell phone number, so I could not call or follow up about my money. The uneducated counter clerk keeps telling me I was refunded, the charge will disappear, and I probably spent the money 🤦🏾♀️. So if I 👀 the $90.93 Posted in my bank account, wouldn't that mean whatever Ms. Front Desk talking about did not happen??? Also, my bank stated 2x there are no pending refunds. Ms. Front Desk sent me an email to prove a refund was initiated, but it only showed the amount as a deposit, not a refund. This symbol is missing (-) Ms. Front desk. Then, she repeated her ignorant statement when there was no proof of a refund being initiated. Please send my refund. I will never go back here again.8.19.25- Over a month. Still no refund. My bank states Enterprise did not confirm a refund. I was told several times a manager or regional manger will call me. No one has called lady that answered the phone says " we're super busy and short staffed". My rental# 8X1L91. Enterprise has shown they could care less. I was a valued customer now I can't even get a call back. They had time to take my money but no time to refund it correctly.
August 19 · Queen MeThis location has many car options to choose from. All vehicles are nice , clean and updated. I drove a Nissan Sport and it was riding amazing.They picked me up from the car shop within 10 minutes of being called. The ride back was less than 5 minutes & I got a car in less than 30 minutes. Paper work took no time at all.The drop off process was even smoother. I dropped the car off, and they drove me to go get my car from the shop. They sent all confirmations and receipts to my email.They are very fast and efficient with service. This is a great location to rent from. Shoutout to my Black Kings and Queens giving good service & being a great example ✊🏽
May 20 · NiaMy rental was arranged through an insurance claim. I originally chose another location that was more convenient for me, but it was changed without my consent to this branch closer to the body shop. I accepted the change but had a hard time confirming the rental. Calls to the local office went unanswered or were dropped repeatedly. The toll-free number said a car was available, but when I arrived, I was told there were none due to graduation weekend. I understand high demand, but clear communication would have saved me time. This is super frustrated. I was told I would get a call back when a car was ready but never heard back. I called again Sunday, was told to come early Monday, and finally got a vehicle.Once a car was available, the experience was good and the staff were really helpful. However, I just wish the communication had been more transparent upfront.
May 17 · Arthur C
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