Enterprise Rent-A-Car Introduce
For residents and visitors in the South Bend area of Northern Indiana, having access to reliable and flexible transportation is key to navigating life, whether you’re traveling to Notre Dame, heading to Lake Michigan, or simply needing a vehicle while yours is serviced. The choice of a car rental partner can make or break your travel or replacement experience, making local service quality just as important as the vehicle itself.
The **Enterprise Rent-A-Car** location at **1420 S Michigan St in South Bend, IN**, is a local solution for all your vehicle needs. Operating as both a comprehensive **Car rental agency** and a specialized **Van rental agency**, this branch stocks a diverse fleet from small, fuel-efficient economy cars to large, 15-passenger vans suitable for any group. What makes this particular location stand out is its commitment to both community and customer satisfaction. It proudly **Identifies as women-owned**, bringing a distinct focus on personalized and quality service to the South Bend community.
While customer experiences can vary, the staff at this location have received high praise for being friendly, helpful, and accommodating, with one customer specifically commending a representative for a “great” experience where the reserved van was clean and ready exactly as promised. Such positive interactions underscore the branch’s effort to ensure a seamless rental process, which is often needed during stressful times, such as when your personal vehicle is unavailable. This Enterprise branch aims to provide competitive rates and reliable, well-maintained vehicles for any need across the Hoosier State.
Conveniently located in the heart of South Bend, the Enterprise branch is easy to reach for anyone living or working in the St. Joseph County area. The specific location is **1420 S Michigan St, South Bend, IN 46613, USA**. South Michigan Street is a major route that runs through the city, providing quick access from surrounding neighborhoods and nearby communities like Mishawaka and Granger. This neighborhood location is ideal for customers needing a rental close to home or work, rather than only at the airport.
Accessibility is a key component of this facility’s operation. The location is equipped with features designed to accommodate all customers, including those with mobility challenges. You will find a clearly designated **Wheelchair accessible entrance** for easy access into the office. Furthermore, for maximum convenience during vehicle pick-up and return, the location provides a **Wheelchair accessible parking lot** directly on-site. The branch also offers general **On-site parking** for customers who need to leave their personal vehicle while renting. This focus on physical accessibility ensures a more comfortable experience for everyone in the local Indiana community.
The Enterprise Rent-A-Car in South Bend specializes in providing flexible and comprehensive rental solutions to meet both leisure and business demands. As both a car and van rental agency, they maintain a large inventory ready for immediate needs or advanced reservations.
The range of professional services available includes:
- **Full Spectrum of Car Rentals:** Offering rentals across all major vehicle classes, from economical and compact cars suitable for budget-conscious local travel, to full-size sedans, and a wide variety of SUVs (including intermediate, standard, and full-size models) perfect for family road trips across Indiana.
- **Diverse Van and Minivan Fleet:** Maintaining a specialized inventory of minivans (typically 7-passenger models like the Chrysler Pacifica or similar) and full-size passenger vans (such as 12- and 15-passenger Ford Transit Wagons or similar), essential for church groups, sports teams, or large family gatherings.
- **Insurance and Dealership Replacement Rentals:** Providing rental vehicles for customers whose cars are undergoing maintenance or repairs, often working directly with local South Bend insurance providers and body shops for seamless billing.
- **Long-Term and Monthly Rentals:** Offering special discounted rates for customers needing a vehicle for an extended period, which is ideal for temporary work assignments or extended personal use without the commitment of a lease.
- **Commercial and Business Rental Programs:** Assisting local businesses with dedicated accounts and rates for commercial needs, which can include both car and cargo/box van rentals for logistical support.
- **Refueling Options:** Allowing customers to select their preferred refueling method upon return (prepay fuel, have the agency refuel, or refill the tank themselves) to manage their final costs efficiently.
The Enterprise Rent-A-Car on S Michigan St is distinguished by several operational highlights that cater directly to the local Indiana customer base, emphasizing value, convenience, and community support.
Notable features of this South Bend location include:
- **Active Military Discounts:** The branch offers **Active military discounts**, providing special rates for active-duty members, veterans, and government personnel on their leisure travel rentals as a way to honor their service. Specific details, such as the typical 5% off base rates for Government Leisure Travel, can be confirmed by contacting the branch.
- **Women-Owned Leadership:** The agency **Identifies as women-owned**, which often translates to a strong dedication to customer service excellence, community partnership, and a highly responsive local management style.
- **Flexible Payment Methods:** To ensure a smooth transaction process, the location accepts all major **Credit cards**, **Debit cards** (subject to specific rental policies, particularly regarding the deposit), and modern **NFC mobile payments**.
- **Dedicated Accessibility:** Features like a **Wheelchair accessible entrance** and **Wheelchair accessible parking lot** confirm the branch’s commitment to providing a user-friendly and inclusive environment for every member of the community.
- **Praiseworthy Customer Service:** Reviews highlight instances of exceptional service, noting that staff are "friendly, helpful, and accommodating" and ensure vehicles, like large vans, are "clean and ready to go as promised."
- **Secure On-Site Parking:** For customers driving their personal vehicle to the location, convenient and secure **On-site parking** is available during the rental period.
For current operating hours, to book a specific vehicle, or to verify policies like the military discount or the use of a debit card, the best practice is to contact the South Bend team directly.
- **Address:** 1420 S Michigan St, South Bend, IN 46613, USA
- **Primary Phone:** (574) 289-1294
- **Mobile Phone (Direct):** +1 574-289-1294
It is important to note that public records indicate this specific location does not offer an after-hours key drop service, so renters should confirm drop-off times during business hours to avoid potential issues.
For residents across South Bend and the Michiana region, choosing the Enterprise Rent-A-Car on S Michigan St is a smart decision rooted in both local values and national reliability. While some past reviews indicate service challenges common to the industry, the dedicated efforts of individual staff members, as highlighted in the positive customer feedback, showcase a strong internal commitment to correcting issues and delivering a positive rental experience. When staff are praised for ensuring a clean, ready-to-go vehicle and a smooth drop-off, it speaks volumes about the quality you can expect.
The unique advantage of this branch is its dual identity as a reputable national brand that **Identifies as women-owned**. This typically suggests a deep-rooted understanding of personalized customer needs and a drive to contribute positively to the local economy. Coupled with practical benefits like **Active military discounts** and the acceptance of various modern payment methods, including **NFC mobile payments**, the agency clearly prioritizes customer convenience and value. Furthermore, the provision of a diverse fleet, from compact cars perfect for a weekend trip to Indianapolis to 15-passenger vans for larger group needs, means this South Bend location is well-equipped for any Indiana travel plan. Selecting this Enterprise branch means choosing a reliable partner that is focused on both vehicle quality and attentive service for the local community.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Parking
- On-site parking
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
1420 S Michigan St, South Bend, IN 46613, USA
Enterprise Rent-A-Car Reviews
paycleanpick upmanagergasairportdriveinsurancedeposithome
★ 5★ 4★ 3★ 2★ 1Riley was the customer service rep that handled my rental. He was friendly, helpful, and accommodating. I have seen numerous amounts of negative feedback from this location, so i was hesitant to rent at first. However, our family really needed the space of a van and they had one. I am very happy that I went with this enterprise and this location. It was great. The van was clean and ready to go as promised. Everything on the vehicle worked properly,. There were no complications with drop off. I couldn't have asked for a better experience. We paid a fraction of the fees we would have compared to other local rental companys. I will definitely be returning for any future rental needs.Thanks Riley and Enterprise!
April 30 · KahriStaff have no idea what customer service is or not empowered to make a difference. Sloppy communication, steps missed, inaccurate timelines, then the location. It’s in the hood.Enterprise/National need a reset on service. Terrible experience here….then they tell you that the car is empty and you’ll have to get gas.Go somewhere else.
July 07 · M GI'm not sure what the point of running a rental car business is if you can't guarenteed cars will be available for a scheduled booking. We made a reservation days in advance, and then when we went to this location to pick up a vehicle, we were told no cars were available. A manager John told us to go to the airport and gave us a number to call. No one answered the phone (we tried 3 times) and by the time we got to the airport and was told there was no way to transfer the reservation, this location had closed, so we were not able to speak to anyone about the issue. We were told at the airport that we would have to make a same day booking, and that cars would not be available for 2-3 hours. We booked ahead of time for a reason, so we could get a rental car at a specific time for a time sensitive travel plan. To assume we could just wait around for 3 hours is ridiculous. We then called every other location in town only to be told no one had cars available. I also called the main Enterprise number and spoke to someone, and was told I would be getting a call back about a re-booking, but was not given a time to expect the call, and have still not received any call hours later. We felt like sitting ducks just waiting on someone to call so we could get the car that we booked, at this point, two hours later than we had planned to pick it up.We made a new reservation elsewhere and got much better service, and I will remember this experience next time I try to book a car.
June 07 · Sarah BloomMy 1st encounter with Kasey, the manager, was 1/21/2022. He came to get me & another customer. The car was CLEAN, smelled nicely & it had gas. The car was given to another. My expectation is I would receive the SAME courtesy. I didn’t. My vehicle, a 2018 Nissan Altima was wrecked & being repaired. I was offered 2 vehicles. They both smelled. I first chose the Nissan Sentra. It was on “E”. I drove towards the gas station when I noticed a noticed noise & debris in the console & footprints on the back of the seats. I called & went back. I drove the Kia Soul it smelled as if an animal was in there. This gas tank had a bit more fuel but it was still marked as empty. I complained of their less cleanliness. I called both stores in hopes of getting it vacuumed or washed. There’s a reasonable expectation that I’ll have the vehicle while mine is being repaired. I didn’t get an answer from either the Michigan St or St Rd 933 locations. I called Enterprise customer. They directed me the airport where I retrieved the THIRD vehicle. I drove it a few days but the tire pressure was as low as 21 Psi. I called roadside. No assistance. Returned vehicle to the airport 1/25/2022. I was then sent BACK to the location on Michigan. Today I was given a dirty VW by Kasey. This vehicle is also on E. I’m not sure why I’ve received such POOR customer service as a woman of color. I’m disappointed & I can’t help but to feel some type a way about the service provided. I’ve attached photos of the vehicle that was given to me & the way I received it. I have no words. I’m hoping my car will be repaired soon because I don’t like being treated like this. Every car that was given to me from THIS location was empty, dirty on the inside and outside.
January 25 · A. CanadyThey normally have a great selection of cars to rent from I personally rent from them whenever I need a vehicle I definitely recommend them but make sure you have a 200$ deposit ready if not going through your insurance company
August 23 · Vertrice Napper
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