Enterprise Rent-A-Car Introduce
For residents and visitors in Northeast Ohio, finding reliable, local, and service-oriented car and van rental is essential, whether you're navigating Geauga County's scenic routes or heading into Cleveland for business. Enterprise Rent-A-Car at 554 Water St in Chardon, OH, stands out not just as a branch of a national leader, but as a local business deeply committed to professional and personalized customer care. This agency provides a critical transportation solution, offering everything from economy cars for efficient daily use to spacious vans for group travel or moving needs.
The Chardon branch sets itself apart with several distinctive features that cater specifically to the Ohio community. Notably, it proudly identifies as a women-owned business, demonstrating a strong commitment to diversity and local entrepreneurship. Furthermore, the dedication to service is frequently highlighted in customer testimonials. One client shared a glowing experience, stating, “From the first phone call when I needed transportation to thanking them for all their help when I was done this is a great business. They took care of what I needed very quickly and professionally.” Another customer praised the exceptional staff by saying, “Allison and Thomas were amazing and made sure my experience so much better as customer service truly means something to them. I will only use Enterprise and highly recommend you use the one in Chardon as the staff is amazing and professional. A++” These endorsements underscore the local team’s dedication to making every rental experience smooth and positive.
For Ohio drivers facing vehicle repairs, planning a family reunion, or needing a reliable vehicle to handle Northeast Ohio's diverse weather, this Enterprise location offers the peace of mind that comes with a well-maintained, large-scale fleet combined with the genuine, helpful approach of a neighborhood business.
Location and Accessibility
The Enterprise Rent-A-Car branch is situated at a convenient, highly accessible location in Chardon:
Contact Information
- Address: 554 Water St, Chardon, OH 44024, USA
- Phone: (440) 285-8100
- Mobile Phone: +1 440-285-8100
The Chardon location on Water Street is easily accessible for residents across Geauga County and surrounding areas. For customers who need assistance reaching the office, Enterprise is widely known for offering pick-up service, an invaluable amenity in a sprawling county where transportation can be a challenge when one's personal vehicle is unavailable. This commitment to 'pick you up' service is a cornerstone of Enterprise's neighborhood model.
The facility itself is designed with inclusivity in mind, a crucial detail for customers with mobility needs:
- Wheelchair Accessible Entrance: Ensures smooth entry and exit from the facility for all patrons.
- Wheelchair Accessible Parking Lot: Provides dedicated, convenient parking spots for accessibility.
Operating Hours at the Chardon branch are generally tailored to local business needs, typically running Monday through Friday from 8:00 AM to 5:30 PM and Saturdays from 9:00 AM to 12:00 PM, while remaining closed on Sundays. Customers are encouraged to confirm these times when booking, especially for weekend rentals.
Services Offered
As a combined car and van rental agency, the Enterprise Chardon branch offers a broad fleet to cover nearly any transportation requirement in Ohio:
- Passenger Car Rentals: From economical compacts and midsize sedans for fuel-efficient travel to full-size and premium vehicles for enhanced comfort on long drives across the state.
- SUV and Crossover Rentals: A variety of sizes, including compact SUVs and large full-size SUVs, essential for navigating Ohio's winter weather or accommodating larger families and their gear. All-Wheel Drive (AWD) options are often available to manage changing road conditions.
- Minivan Rentals: Spacious 7- and 8-passenger minivans, perfect for family vacations to Cedar Point or group trips to Cleveland or Columbus.
- Passenger Van Rentals: Large 10-passenger and 15-passenger vans for organizational outings, church groups, or large event transportation, serving as a dedicated van rental agency.
- Truck Rentals: Pickup trucks for light hauling, moving assistance, or home improvement projects, though customers are advised to check local policies on towing.
- Replacement Rentals: Specialized service for individuals needing a temporary vehicle while their personal car is being repaired, often working directly with local insurance companies and repair shops.
- One-Way Rentals: The flexibility to pick up a car in Chardon and drop it off at another Enterprise location across Ohio or the United States, simplifying relocation or travel.
- NFC Mobile Payments: Acceptance of modern payment methods like Apple Pay and Google Pay for quick, contactless transactions.
Features and Highlights
The unique operational and customer service focus of the Chardon Enterprise branch provides distinct advantages for the Ohio user:
- Identifies as Women-Owned: A local differentiator that supports diversity and entrepreneurial values within the Geauga County community.
- Active Military Discounts: Proudly offers special rates and discounts to active-duty service members, veterans, and government personnel for both official and leisure travel, demonstrating support for the armed forces community in Ohio.
- Exceptional, Highly-Rated Staff: Consistent customer reviews praise the team (e.g., Allison and Thomas) for professionalism, speed, and going the extra mile, reinforcing a strong service culture.
- Comprehensive Accessibility: Features like the wheelchair accessible entrance and parking lot ensure all customers, regardless of mobility challenges, can utilize the services comfortably.
- Multiple Payment Options: Accepts major Credit Cards, Debit Cards, and the convenience of NFC Mobile Payments, catering to various financial preferences.
- Neighborhood Service Model: The ability to pick up and drop off locally, rather than being confined to airport branches, is a major convenience for Chardon and Geauga County residents.
What is Worth Choosing Enterprise Rent-A-Car in Chardon?
For anyone in Ohio needing a rental vehicle, the Enterprise Rent-A-Car in Chardon, OH, is a top-tier choice because it successfully blends the expansive resources and reliability of a national brand with a personalized, community-focused approach. You are not just renting a car; you are engaging with a local, women-owned business that has earned a reputation for genuinely caring about its customers.
The combination of exceptional customer service, as highlighted by numerous five-star reviews, and tangible benefits like military discounts and full physical accessibility, makes this branch stand out. Whether you need a full-size van to transport your entire sports team to a tournament or a reliable sedan for a week of commuting while your car is in the shop, the Chardon team’s commitment to providing a quick, professional, and friendly experience ensures a stress-free process. The local nature of the business—offering pick-up service and specializing in replacement rentals—solidifies its value as an indispensable transportation partner for the Chardon and Northeast Ohio region.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car Reviews
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★ 5★ 4★ 3★ 2★ 1From the first phone call when I needed transportation to thanking them for all their help when I was done this is a great business. They took care of what I needed very quickly and professionally. I recommend them if you need a car rental absolutely.
October 11 · James GruszkaAllison and Thomas were amazing and made sure my experience so much better as customer service truly means something to them. I will only use Enterprise and highly recommend you use the one in Chardon as the staff is amazing and professional. A++
August 19 · Erik WalterMy experience was not the best. I know they were busy and I was just an insurance claim. But I just wanted something that wasn’t the size of a v8 or huge truck. Then I got attitude because I had to come back three times to no fault of my own. First rental they asked me to bring back because they selling it. Second one smelled and wasn’t shifting right. You’d think by the third one I would have a smaller option. Nope dodge ram 1500. I just dealt with it. Got a call back a week after from manager. Asked if a free upgrade was sufficient. I said sure. Thanks. I just hope it’s not this way for people that actual need something a reasonable size. I drive a suv. This was over a span of almost three weeks.
April 21 · Tonya LemleyI wish I could give a negative 5 star review. So frustrating! I called to reserve a pick up truck. I made it clear 4-5 times with the person on the phone it needed to be a full size pick up truck. As you can see in the photo of reservation, it clearly states a 1/2 ton pick-up and even shows a picture of it!! We get a ride to the Chardon location and are told NO PICK UP TRUCK HERE! You will need to go to Euclid to get one. Unbelievable. We could not get to Euclid and this caused a ton of issues. But of course, companies like Enterprise have absolutely no accountability.Nice try on the reply but again ..bucket response, no accountability. I called and was told a manager would be reaching out to me asap. Girl on phone even said "keep your phone close, they'll be calling shortly". That was 9:30 am. It's 2:90 pm. No call. If you really "strive" to do the right thing, pick up the phone and call me! Don't inconvenience me MORE by suggesting I waste more time trying to reach a call center that you and I both know will do nothing. So you STRIVE to do nothing! Be honest
June 26 · Deborah KellyI’ll never do business here again. They completely wasted my entire day “trying to find a truck” after they said they would be able to accommodate renting a truck. Brett at the store could care less to even help you out. Why offer a truck on the website and allow a checkout if you can’t even hold up your end. Purely unprofessional.Why would I try to contact you and waste more of my time? You clearly can’t upload deals you make. You had my information you could have contacted me.
August 13 · Brent Vanvoorst
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