Enterprise Rent-A-Car

- 14655 Richmond Hwy, Woodbridge, VA 22191

Introduction / Overview

Enterprise Rent-A-Car is a recognized name for reliable transportation, and the location at 14655 Richmond Highway in Woodbridge, Virginia, upholds that standard while also adding a strong local focus. This branch serves the Prince William County and Northern Virginia region, catering to a diverse clientele ranging from residents needing a temporary replacement vehicle via an insurance claim, to businesses requiring van rentals, and military personnel utilizing exclusive discounts. It is particularly noteworthy that this specific Enterprise office identifies itself as women-owned, contributing to the diversity of the local business landscape in Woodbridge.

The core philosophy of Enterprise, often encapsulated by the commitment to customer service, is evident here. They aim to provide onsite services with a friendly, professional approach. Whether you are traveling for leisure, managing an insurance replacement, or handling official government or military travel, this local branch is positioned to assist. Customers seeking vehicle solutions in Woodbridge for any duration, from a single day to an extended period, will find a wide array of options at this easily accessible neighborhood location.

Location and Accessibility

The Enterprise Rent-A-Car office is conveniently located at 14655 Richmond Highway (also known historically as Jefferson Davis Highway) in Woodbridge, VA 22191. This primary Northern Virginia thoroughfare ensures the branch is straightforward to find and highly accessible from surrounding communities like Dale City, Lorton, and Triangle. Its proximity to major transportation arteries, including Interstate 95, makes it an ideal spot for customers traveling between Richmond and the Washington, D.C. Metro area.

As a neighborhood location, it offers a more localized and often less hectic experience compared to major airport rental counters. Furthermore, the commitment to accessibility is a key feature, as the facility includes a wheelchair accessible entrance and a dedicated wheelchair accessible parking lot. This ensures that all community members in Virginia can access the rental services conveniently. The general operating hours are typically Mon-Fri 7:30 AM – 6:00 PM, and Sat 9:00 AM – 2:00 PM, with Sunday hours being 9:00 AM – 12:00 PM; however, patrons are encouraged to call ahead to confirm the most current opening and closing times.

Services Offered

The Enterprise Rent-A-Car branch on Richmond Highway provides a comprehensive suite of rental and related services designed to meet varied local transportation needs:

• Passenger Vehicle Rentals: A diverse selection of cars, ranging from fuel-efficient economy and compact models (like the Mitsubishi Mirage or Nissan Versa) to full-size sedans, premium vehicles, and various SUV classes (including compact, small, and standard models).
• Van Rentals: Specialized offerings in the van rental category, including minivan and full-size cargo van rentals, catering to both family travel and local commercial or moving requirements.
• Insurance Replacement Rentals: Dedicated services and streamlined processes for customers needing a rental vehicle through an auto insurance claim, a frequent use case for this type of neighborhood location.
• Flexible Payment Options: Acceptance of major credit cards, debit cards, and NFC mobile payments for convenience during the transaction process. Note that specific vehicle classes may have restrictions when renting with a debit card.
• Corporate and Business Rentals: Services for local businesses and corporate accounts, including a verification process to ensure proper use of Contract ID numbers (CIDs) and access to specialized vehicle options.
• Refueling Options: Customers can choose to prepay for fuel, have Enterprise refill the tank upon return (with a service charge), or refill the tank themselves prior to drop-off.
• Optional Rental Protections: Availability of a Damage Waiver (DW) at a daily charge to reduce the renter's financial responsibility for damage or loss to the rental vehicle, subject to terms and conditions.
• Additional Driver Policy: Authorization for a renter’s spouse or domestic partner to drive at no extra charge, provided they meet age and license requirements; other additional authorized drivers may incur a daily fee.

Features / Highlights

Several key features make the Woodbridge Enterprise location stand out for local Virginia customers:

• Identifies as Women-Owned: This designation highlights the branch's commitment to business diversity within the Northern Virginia community.
• Active Military Discounts: Enterprise offers special discounted rental rates for official government travel and competitive leisure travel discounts for current federal employees, active-duty members, retired military personnel, and veterans. This is a significant benefit given the large military presence in the greater Northern Virginia and D.C. region.
• Accessibility Features: The facility provides a wheelchair accessible entrance and parking, ensuring a smooth and inclusive experience for all customers with mobility needs.
• Onsite Services: The availability of dedicated onsite staff ensures that the check-in, paperwork, and vehicle inspection process can be handled directly at the location.
• After-Hours Drop-off Convenience: For customers returning a vehicle outside of regular business hours, the branch offers an after-hours key drop-box service. Renters should be aware that they remain responsible for the vehicle until the business opens and the car is officially checked in by staff.
• Customer-Centric Focus: Based on customer feedback, the location has a reputation for friendly and professional service, with staff often going "above and beyond" to ensure a stress-free process.

Contact Information

For making a reservation, confirming vehicle availability, or any other inquiries regarding car and van rentals in Woodbridge, customers can reach the Enterprise Rent-A-Car office using the following contact details:

• Address: 14655 Richmond Hwy, Woodbridge, VA 22191, USA
• Phone: (703) 490-0566
• Mobile Phone: +1 703-490-0566

Customers should use the local phone number to inquire about the free pick-up service policy and to confirm operating hours, especially if planning a weekend rental or a return near closing time.

What is Worth Choosing

The Enterprise Rent-A-Car location at 14655 Richmond Highway is a strong choice for Woodbridge and Northern Virginia residents due to its blend of national brand reliability and localized, customer-focused features. The fact that the branch is women-owned and provides valuable active military discounts aligns well with the community's values and demographics. The fleet variety, encompassing everything from economical cars for local commutes to passenger and cargo vans for larger projects or family travel, ensures flexibility for any requirement.

However, potential renters should approach the experience with awareness of varied customer reports. While one customer specifically praised the manager, Mike, for "professionalism, friendliness, and attention to detail" that made the process "easy and stress-free," another review detailed a less positive interaction. This customer appreciated the help from one employee but noted an alleged negative encounter with a manager, including being ignored and having a legitimate concern about vehicle size dismissed with an indifferent tone. The key takeaway from the mixed feedback is that while exceptional service is clearly delivered by some staff, management interactions might occasionally be inconsistent, particularly when dealing with vehicle availability constraints, such as when a reserved vehicle class is not available and a smaller option is substituted.

For the Northern Virginia customer, the Enterprise brand, its accessibility features, van rental options, and the valuable military discount programs make this branch a worthwhile and often necessary resource. To ensure the best outcome, it is recommended to clearly communicate specific needs, confirm the reserved vehicle class well in advance of the pickup date, and utilize the online reservation system for a smoother check-in process. This preparation, combined with the convenience of its Richmond Highway location, makes it a highly viable option for reliable ground transportation in the Woodbridge area.

Enterprise Rent-A-Car

14655 Richmond Hwy, Woodbridge, VA 22191, USA