Enterprise Rent-A-Car Introduce
Introduction / Overview: Your Trusted Partner for Illinois Travel
For Illinois residents and visitors needing reliable, high-quality transportation, the Enterprise Rent-A-Car location at Chicago O'Hare International Airport (ORD) stands as a premier choice. As a globally recognized brand, this particular branch offers the exceptional service and comprehensive vehicle selection that customers have come to expect, all within the convenience of the area's main transportation hub. This location is not just a typical car rental agency; it also specializes as a robust van rental agency, providing solutions for everything from personal weekend trips to large group and commercial transport needs across the state.
Notably, this Enterprise branch proudly identifies as a women-owned business, bringing a unique operational perspective to the highly competitive car rental industry in Chicago. This distinction, coupled with numerous positive customer reviews highlighting outstanding service—including specific praise for knowledgeable and efficient staff—reinforces its reputation as a genuinely customer-first location. Whether you are flying into O'Hare and require an immediate ride home, traveling for business, or planning a group excursion from Illinois, this site is structured to deliver a smooth and efficient rental process from counter to car.
The commitment to efficiency and customer satisfaction is evident in the feedback received. Users consistently report quick processing times and a helpful staff who go the extra mile, offering useful information like necessary toll details for Illinois travel. This level of personalized attention transforms the often-stressful airport rental experience into a smooth transition to the open road.
Location and Accessibility: Seamless Airport Integration
The Enterprise Rent-A-Car location is ideally situated within the new Multi-Modal Facility (MMF) at Chicago O'Hare International Airport. This state-of-the-art facility consolidates all major rental car operations, making the process of picking up and dropping off a vehicle as streamlined as possible for travelers arriving by air or land.
The official address is:
10255 W Zemke Blvd, Chicago, IL 60666, USA
For those flying into ORD, access to the MMF is provided by the Airport Transit System (ATS) train, which efficiently connects all passenger terminals directly to the rental car center. Once at the MMF, Enterprise is one of the readily available onsite services. This proximity to the terminal areas minimizes the hassle and time associated with off-site rental locations, a major convenience for anyone traveling through the Chicago area.
Furthermore, Enterprise is committed to ensuring full accessibility for all Illinois patrons. The facility proudly offers:
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
These dedicated features guarantee that all customers, including those with mobility considerations, can navigate the rental process with ease and comfort. This focus on accessibility, combined with the excellent MMF location, solidifies Enterprise as an excellent gateway for any journey beginning in Northern Illinois.
Services Offered
The Enterprise Rent-A-Car branch at O'Hare provides an extensive array of services tailored to meet the diverse transportation needs of the Illinois market, from individual rentals to specialized group and commercial vehicle solutions.
- Car Rental Agency Services: Offering a massive selection of modern, well-maintained vehicles, including economy, compact, mid-size (like the Toyota Corolla or similar), full-size sedans (Chevrolet Malibu or similar), and various SUV classes (Nissan Rogue, Chevrolet Tahoe, etc.).
- Van Rental Agency Services: Specializing in rentals for larger groups or significant cargo needs, including minivans (7- and 8-passenger options like the Chrysler Pacifica), 12-passenger vans, and 15-passenger vans, making it perfect for Illinois sports teams, church groups, or large family outings.
- Exotic and Luxury Vehicle Rentals: For special occasions or high-end business travel, this location also offers a selection of premium and exotic cars, catering to customers seeking an elevated driving experience.
- Flexible Payment Options: Accepting various payment methods for customer convenience, including all major Credit cards, Debit cards, and contactless NFC mobile payments.
- Pre-Check and Reservation Services: Encouraging customers to complete paperwork and reserve vehicles online ahead of time for an expedited, smooth, and quick pick-up process upon arrival.
Features / Highlights
Enterprise Rent-A-Car at 10255 W Zemke Blvd boasts a number of appealing features that set it apart in the Chicago car rental landscape:
- Exceptional Customer Service: Repeatedly praised in customer reviews for having upbeat, efficient, and genuinely helpful staff, with a strong focus on ensuring a quick and pleasant rental experience.
- Women-Owned Business: Operating as an Enterprise branch that identifies as women-owned, contributing to business diversity in the Chicago metropolitan area.
- Active Military Discounts: A valuable and appreciated highlight for members of the United States Armed Forces, demonstrating a commitment to supporting those who serve.
- Diverse and Clean Fleet: Customers frequently comment on the great selection of vehicles and the fact that cars are clean and prepared, ensuring a comfortable start to any journey.
- High-Tech Payment Acceptance: The readiness to accept NFC mobile payments, alongside traditional cards, speeds up transactions and caters to modern digital wallets.
- Onsite Services: Being physically located within the MMF means all aspects of the rental—from counter transaction to vehicle pickup—are conveniently handled on the same site.
Contact Information
For pre-booking assistance, general inquiries about vehicle availability, or questions regarding the active military discount, local Illinois users can easily reach the Enterprise Rent-A-Car office at the O'Hare Multi-Modal Facility.
Address: 10255 W Zemke Blvd, Chicago, IL 60666, USA
Phone: (833) 856-0900
Mobile Phone: +1 833-856-0900
For the quickest experience, particularly when utilizing their free pick-up service (if eligible and available in the area), it is recommended to call the location directly using the numbers provided to confirm details and coordinate your arrival. As customers have advised, filling out paperwork in advance and confirming the reservation can contribute to leaving with your rental in under half an hour.
What is Worth Choosing: Service, Selection, and Efficiency
Choosing Enterprise Rent-A-Car at the O'Hare MMF is a smart decision for Illinois users who prioritize a balance of service, selection, and airport-area efficiency. What truly makes this location stand out is the consistently lauded quality of the staff. In a high-volume airport environment, exceptional, human-centered service—such as that highlighted in customer feedback for staff like “Dee”—is a rare and valuable asset, ensuring that the rental process is quick, friendly, and informative. This commitment to customer care and the speed of transaction, especially when utilizing pre-check services, saves precious time for busy Illinois travelers.
Furthermore, the breadth of their fleet is a major advantage. Whether you need a fuel-efficient compact car for Chicago city parking, a full-size SUV for a family trip to Southern Illinois, or a 15-passenger van for a group event, Enterprise provides a reliable, clean vehicle solution. The availability of tangible benefits like active military discounts and the ease of using modern payment methods like NFC round out a compelling value proposition. For a seamless start to your journey from Chicago's busiest airport, this Enterprise branch offers the reliability of a major brand with the warmth and efficiency of a top-tier local service provider.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
10255 W Zemke Blvd, Chicago, IL 60666, USA
Enterprise Rent-A-Car Reviews
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★ 5★ 4★ 3★ 2★ 110-Star service! A huge shout out to Dee at the rental desk. She offered my husband and I truly EXCEPTIONAL customer service.Dee was upbeat, efficient, and knowledgeable. The rental process was smooth and quick. She readily let us know the number of tolls we would go through for our trip. Helpful.What a warm smile- it was obvious Dee loves her job and genuinely enjoys people.In these times it is so rare to get such wonderful service. We highly recommend this site. Great selection of premium cars at the best rates we found. We’ll definitely use Enterprise on our next trip to Chicago.
October 03 · Janna KeenanReally great service, we got there at 8:25pm and left at 8:50 (we had confirmed in the morning the reservation and filled paperwork) we arrived the car was already clean and filled for us to leave. Highly recommend doing the pre check before leaving due that are SUV had scratches. We rented a full size SUV and were extremely happy with what we got.
October 05 · Jorge KarelEnterprise at Chicago O’Hare Airport offers exceptional customer service, especially from Megan and Noah, who were very attentive and apologetic about any inconveniences I faced when exchanging and dropping of my car. I’d rate their service a solid 10 out of 10 for efficiency in finding me a car, professionalism, and a welcoming environment.I like that they had no hidden fee and what you pay is what you get however, I did not like that. They hold onto your 400 deposit for more than three days.Nevertheless,, I was disappointed with the vehicle’s maintenance; the car I rented on June 19, 2025, lacked windshield washer fluid, and there was a tire leak. Additionally, the roadside assistance was inadequate—I'd rate it a 0 out of 10. It’s frustrating because their customer service is excellent, making the poor roadside support even more perplexing, especially as a frequent renter when my family visits from Chicago.I suggest revamping their roadside assistance team. On my graduation day, I called two providers from the roadside assistance company for help with a flat tire, but none could assist. I picked up the car on a Friday, and by that night, it had a leak. I was told to either keep adding air or drive 45 minutes to exchange the car. Those were the only options provided.I'm doubtful about renting from them again, as my safety is important. No one wants to be stranded in Chicago without assistance.
June 24 · keresa KeresaBy far the best experience I’ve had with any car rental agency. Flying across country with 2 adult daughters and 3 young grandchildren was more stressful than expected. After 2 flights delays we didn’t arrive to Chicago until after midnight. The team at National quickly helped us find the right vehicle for us, with 2 car seats, toll pass, and room for all our luggage & baby strollers. Super comfortable vehicle. Outstanding customer service in the wee hours of the morning accommodating exhausted travelers. Truly a smooth and comfortable 4 hour ride to our destination.A family emergency changed our travel plans so I had to return the vehicle to a different airport. Dan, the branch manager, phoned me the next day to swiftly and professionally close out the transaction over the phone. Dan couldn’t have been more polite and understanding. National is my go-to for all my vehicle rental needs. Highly recommended.
July 27 · Deb StaffordSuper quick and easy rental by Enterprise at ORD. I got exactly what I wanted and booked for. The guy who showed me the vehicle was super professional and helpful (i forgot his name). Car Return was also seamless. The cars seem to be in great shape in here. Loved my 2025 Toyota Camry SE Hybrid!
June 28 · Atif Mehmood
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