Enterprise Rent-A-Car Introduce
For residents of Northeast Pennsylvania, especially those in the Scranton and greater Lackawanna County area, securing reliable transportation is vital, whether for daily commuting, a family trip across the Keystone State, or navigating life while your personal vehicle is undergoing maintenance. Enterprise Rent-A-Car, located on Wyoming Avenue in Scranton, serves as a trusted local resource for all your vehicle rental needs. More than just a national brand, this local branch is deeply rooted in the community, providing a wide selection of vehicles and a customer service experience tailored to the needs of local Pennsylvania users.
Enterprise Rent-A-Car is a recognized leader in the transportation industry, renowned for specializing in replacement vehicles, but also widely used for business and leisure travel. This particular Scranton location proudly identifies as a women-owned business, bringing a distinct level of local commitment and diversity to its operations. When you rent a car here, you're not just accessing a vast fleet; you're supporting a local business that contributes directly to the vitality of the Scranton community. They strive to ensure every customer, whether they need an economy car for a quick trip to Wilkes-Barre or a spacious van for a group outing to the Poconos, receives a well-maintained vehicle and efficient, friendly service.
The Scranton branch is conveniently situated to serve the broader Lackawanna Valley region. Located at 1231 Wyoming Ave, the office is easy to find and access for those traveling throughout the area, including neighboring communities like Moosic, Peckville, and Dunmore. Its location outside of the immediate downtown core can often make for simpler vehicle pick-up and drop-off, away from the heaviest traffic.
A significant highlight of this location is its commitment to accessibility, ensuring all Pennsylvania customers can manage their rental process with ease and comfort. Key accessibility features include:
- Wheelchair accessible entrance, providing a clear path into the rental office.
- Wheelchair accessible parking lot, ensuring designated and easily navigable spaces for those with mobility challenges.
- On-site parking, which simplifies the process of picking up and returning your rental vehicle, a practical convenience for every customer.
The Enterprise Rent-A-Car branch on Wyoming Avenue provides a comprehensive array of rental solutions, focusing on flexibility and meeting a wide spectrum of customer requirements—from insurance replacement needs to vacation planning.
- Extensive Vehicle Fleet: They function both as a primary car rental agency and a van rental agency. This means customers can choose from a diverse selection of vehicles, typically including economy and compact cars, mid-size and full-size sedans, SUVs (such as compact and midsize SUVs), pickup trucks, and a variety of vans (including minivans, 12-passenger, and 15-passenger vans). This variety is especially valuable in a region like Pennsylvania where different terrains and group sizes are common.
- Short- and Long-Term Rentals: They cater to rentals of all durations, whether you need a car for just a weekend getaway or a long-term rental solution while your vehicle is being repaired.
- Specialized Insurance Rentals: Enterprise is highly regarded for working directly with insurance companies, making the process of securing a replacement vehicle after an accident or breakdown as seamless as possible. Customers are advised to confirm their specific insurance policy requirements regarding vehicle types and rental durations.
- Payment Flexibility: They accept various forms of payment, including major credit cards, debit cards, and NFC mobile payments, offering modern convenience at the counter. However, customers intending to use a debit card should be aware that specific locations, including this one, may have additional requirements for documentation and deposit, which should be confirmed ahead of time.
- Add-On Services: Customers have the option to include services such as Damage Waiver (DW) for loss or damage protection, Extended Protection (EP), and a GPS navigation system, which can be particularly helpful for navigating the often complex regional highway systems, including the Pennsylvania Turnpike. They also offer flexible refueling service options.
Several distinct features make the Scranton Enterprise location a preferred choice for local customers in Pennsylvania.
- Active Military Discounts: In a respectful nod to the military community, Enterprise offers active military discounts, including a 5% discount off base rates for Government Leisure Travel, as well as specific contracted rates for Official Government Travel. This benefit is extended to active-duty members, retired employees, and veterans.
- Newer, Low-Mileage Vehicles: Customer feedback frequently highlights the quality of the rental fleet, noting that they often receive new model, low-mileage vehicles. This commitment to maintaining a fresh, reliable fleet enhances both safety and driving pleasure for customers traversing Pennsylvania's diverse roads.
- Women-Owned Business Status: The local branch’s identification as a women-owned business is a key feature, promoting diversity in local commerce and offering customers a chance to support a local enterprise with a dedication to high service standards.
- Commitment to Customer Service: The staff at the Scranton location is frequently praised in customer reviews for being "excellent," "extremely helpful and nice," and "great people." This consistent emphasis on positive interaction and efficient service is a primary reason for customer loyalty.
- Cross-Border Travel Permission: For those looking to travel beyond the state for a trip, this branch permits travel into Canada with certain vehicle classes (typically Economy through Full Size cars and Minivans), though renters should always verify their specific travel plans.
To book a reservation, confirm vehicle availability, or inquire about specific policies, please use the following contact details:
Car Rental Name: Enterprise Rent-A-Car
Address: 1231 Wyoming Ave, Scranton, PA 18509, USA
Phone: (570) 348-2040
Mobile Phone: +1 570-348-2040
For any individual or family in Pennsylvania needing a rental car, choosing Enterprise Rent-A-Car at 1231 Wyoming Ave in Scranton is a decision that balances the reliability of a major national brand with the personalized service of a dedicated local team. The local distinction as a women-owned business, coupled with a consistent reputation for providing clean, new-model vehicles, makes this a standout option.
The availability of a diverse fleet, specifically including various vans, is a major advantage for group travel, commercial needs, or large Pennsylvania families. Furthermore, the commitment to honoring military personnel through discounts demonstrates a corporate value that resonates deeply with the local community. While one should always adhere to all rental requirements—such as presenting the physical payment card and valid identification—the consistently positive feedback on staff excellence suggests a highly professional and welcoming environment. Whether you are replacing a vehicle through insurance, planning a regional road trip, or securing a temporary vehicle for business, the Scranton Enterprise branch on Wyoming Avenue offers a complete, accessible, and high-quality solution that is worth your consideration. Their focus on the customer experience and the quality of their cars makes them a reliable partner for your mobility needs in Northeastern Pennsylvania.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Parking
- On-site parking
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
1231 Wyoming Ave, Scranton, PA 18509, USA
Enterprise Rent-A-Car Reviews
insurancemanagerchoicecallunderstandingjobvanmorningtirediscount
★ 5★ 4★ 3★ 2★ 1Staff is always excellent and the cars are great. This is not the first time I have rented from the Scranton location and certainly will not be the last. Great people, extremely helpful and nice and great cars. Always receive a new model low mileage car. Could not ask for more.
October 11 · GARY JOHNSONThey refused to allow me to pick up my rental simply because I don’t have my physical card, so let your insurance companies know not to use enterprise for car accidents because you will end up without a car! Use any other rental company than them everyone else accepts a temporary license so that you can get back on the road!
October 13 · Tiffany CoronadoToday I had to make last-minute reservations due to an unexpected trip out of town, and I had an amazing experience with Jenna! She was so friendly, helpful, and quick to get everything set up. Her customer service was outstanding, and because of her I will definitely be returning to that Enterprise location.
September 26 · Forever bossesBEWARE:1. You'll book a vehicle they dont make available for you.2. You'll get a phone call early in the morning stating they dont have it available.3. Then you show up and they have it there but its going to the bodyshop although the vehicle has no dents, no scratches.4. The last time I saw the mini van arrive and the same person was allowed to extend their time with the van and they turned around and told me its no longer available smfh. So why allow me to book the vehicle? This is by far the worst location Wilkes-Barre location at least accommodates in pricing for the inconvenience.Hiring manager please do better they are embarrassing this company by the minute
October 10 · Edward RamirezThis is to report the terrible, unprofessional and condescending nature of a phone call we had with ‘Chris,’ apparently the only ‘Chris’ in any of the Enterprise locations locally. He refused to give a last time in order to file a complaint, refused to acknowledge a superior at all demanding that he is the ‘manager’ while the business model of Enterprise is to hire recent college graduates or interns as ‘management trainees’ yet still have a supervisor. While speaking with him we expressed a bad experience we had (which more accurately it has been every experience we’ve had) and he explained that during the instance we referred to he was ‘just in middle school.’Never again, which I have said before, but our insurance only works with Enterprise so now we’re out of a car for work due to an employee trying to bully us into renting a bigger, more expensive car than we need in order to get a higher commission.0 stars, do not recommend. The entire employee hiring and training model of Enterprise is a sham, and if this is a management training program, clearly it doesn’t work and ‘the only Chris at Enterprise in the area’ should never be allowed in a customer service job, let alone in management.(Signed, a former Enterprise management trainee herself who knows a little bit about the inside work.)
July 02 · Kristina Tirva
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