Hertz Car Rental - Des Planines R2b

- 2170 Mannheim Rd, Des Plaines, IL 60018

For residents, business travelers, and visitors navigating the greater Chicago Northwest Suburbs, the Hertz Car Rental location at 2170 Mannheim Rd in Des Plaines, Illinois, serves as a key local resource for mobility solutions. As an established car rental agency operating under the recognized Hertz brand, this location offers a broad selection of vehicles designed to meet various personal and professional transportation needs across the state of Illinois. Situated conveniently on Mannheim Road, it is a prominent option for those requiring a reliable rental near O'Hare International Airport (ORD) and the surrounding communities of Rosemont, Park Ridge, and Mount Prospect.

The inventory at the Des Plaines branch typically features a wide range of car classes, ensuring customers can find the ideal fit for their journey. From fuel-efficient economy and compact cars—perfect for navigating city traffic or solo travel—to comfortable mid-size and full-size sedans, and even larger options like SUVs and minivans for family trips or group transport, the fleet aims to provide versatility. Customers can often choose from popular models across several categories, including vehicles like the Mazda 3, Chevrolet Spark, Chevrolet Malibu, and various SUVs.

While the location benefits from the brand's national fleet quality and reservation systems, the on-the-ground customer experience is subject to local management. Recent customer feedback presents a mixed picture. Some patrons report a very pleasant experience, with excellent service, even noting special courtesies like arranged Lyft transportation for pick-up from local body shops after an insurance-related rental was set up. However, other high-tier customers, specifically Hertz Gold Plus members, have voiced significant frustration regarding perceived arrogance from counter staff, potential pressure to upgrade to higher-cost vehicles, and threats to cancel reservations. Prospective renters are advised to maintain clear communication regarding their reserved vehicle class and overall expectations.

The Hertz Car Rental facility, known as the Des Plaines R2b branch, is centrally located within a commercial hub, making it a highly accessible point for vehicle pick-up and drop-off in the Illinois area. Its address on a major thoroughfare is particularly advantageous for renters coming from various directions in the northwest suburban region.

The specific address for this car rental agency is:

2170 Mannheim Rd, Des Plaines, IL 60018, USA

Its placement on Mannheim Road, a critical north-south route, positions it close to major interstates and the Chicago O'Hare International Airport vicinity, making it convenient for those arriving in the Chicago area but wishing to avoid the heavy traffic of the immediate downtown airport terminals.

A significant feature of this location is its commitment to serving all members of the Illinois community by providing essential accessibility features. The branch offers a:

• Wheelchair accessible entrance, ensuring that all customers, regardless of mobility requirements, can enter the facility easily and conduct their rental transactions with comfort.

This dedicated accessibility feature reflects a commitment to comprehensive service for the local Des Plaines and Chicago suburban communities.

Hertz Car Rental in Des Plaines provides a range of services designed to cover various rental scenarios, supported by the benefits of a major international rental system.

• Diverse Vehicle Selection: Offers a wide fleet including economy cars (e.g., Chevrolet Spark), mid-size cars (e.g., Mazda 3), full-size vehicles (e.g., Chevrolet Malibu), SUVs (e.g., Nissan Rogue, Jeep Compass), and Minivans (e.g., Chrysler Pacifica) to suit individual or family needs.
• Insurance-Related Rentals: Facilitates rentals arranged through auto insurance companies, often providing convenient services like organized transportation (e.g., complimentary Lyft rides) for customers being picked up from local body shops.
• Active Military Discounts: Provides special savings and discounted rates for active military personnel and veterans for both official and leisure travel, recognizing their service.
• Hertz Gold Plus Rewards Program: Customers can utilize the benefits of the Hertz loyalty program, which, at most locations, offers perks like skipping the counter, earning points for free rental days, vehicle upgrades (based on tier status and availability), and access to a wider selection of vehicles.
• Flexible Booking Options: Accepts reservations through various channels, including the Hertz website, phone, and third-party booking sites, offering multiple ways to secure a vehicle.
• Customer Support: Provides on-site service and phone support for reservation inquiries, vehicle issues, and rental policy questions.

The Hertz Car Rental branch on Mannheim Road offers several specific features that may appeal to renters in the Illinois area:

• Active Military Discounts: A notable highlight is the availability of discounts and special offers for active military members and veterans, which is a valuable benefit for service members and their families in the Des Plaines region.
• Wheelchair Accessible Entrance: The facility ensures an inclusive environment by providing a wheelchair accessible entrance, making the rental process more comfortable and manageable for all patrons.
• Strategic Location: The branch's location on Mannheim Road is extremely convenient for residents in the northwest suburbs and offers easy connectivity to major Illinois roadways and is very near to O'Hare International Airport without being in the congested airport rental area itself.
• Complimentary Pickup Service: For some customers, particularly those with insurance-related rentals, the branch has demonstrated a willingness to go the extra mile by arranging for friendly, complimentary transportation, such as a Lyft, to pick them up from local body shops.
• National Brand Confidence: Renters receive the reassurance of renting from a large, established national brand, which typically means a well-maintained fleet and access to a broad support network.
• Ultimate Choice™ Availability (at select locations): Higher-tier Hertz loyalty members may be able to enjoy benefits such as the Ultimate Choice program, which allows them to select their own vehicle from a designated area, enhancing the speed and control of the pick-up process.

To make a reservation, inquire about a vehicle, or discuss a current rental, customers in the Illinois area can reach the Hertz Car Rental - Des Plaines R2b location using the following information. Direct communication is recommended for the most accurate and up-to-date information regarding fleet availability, pricing, and reservation specifics.

Address: 2170 Mannheim Rd, Des Plaines, IL 60018, USA

Phone: (847) 759-7455

Mobile Phone: +1 847-759-7455

The dedicated phone line ensures that local users can speak directly with a representative at the Mannheim Road office to resolve any concerns or set up special arrangements for their vehicle needs.

Choosing the Hertz Car Rental location on Mannheim Road in Des Plaines is worthwhile for a few key reasons, particularly for customers prioritizing convenience and specific service benefits in the Chicago Northwest suburbs. The strategic location near O'Hare and major commuter routes is a distinct advantage, saving local Illinois renters the time and complexity of navigating the airport's main rental car facility. The accessibility features, including the Wheelchair accessible entrance, also confirm the agency's dedication to serving all community members inclusively.

Customers who are active military personnel or veterans will find the available active military discounts to be a valuable financial benefit, making this branch a preferred option for discounted travel. Moreover, when the service is pleasant, it is exceptionally smooth, as demonstrated by the positive feedback regarding courteous staff and the provision of services like complimentary rides from local body shops—a significant help for those dealing with accident repairs. For renters who are already members of the Hertz Gold Plus Rewards program, the convenience of the loyalty benefits can often expedite the overall process.

However, prospective renters should be mindful of the mixed customer reviews. While many experiences are positive, the reports of less-than-courteous staff and alleged upselling attempts, particularly targeting high-tier loyalty members, suggest that all customers should approach their rental pick-up prepared. It is advisable to have all reservation details, including the confirmed car class and pricing, clearly documented. If you are a local user needing a rental near Des Plaines and can secure a competitive rate on the vehicle class you want, and are prepared to be assertive regarding your reservation terms, the convenient location and specialized benefits make Hertz at 2170 Mannheim Rd a feasible and often beneficial choice.

Hertz Car Rental - Des Planines R2b

2170 Mannheim Rd, Des Plaines, IL 60018, USA