Avis Car Rental Introduce
Planning your next trip across Southern California or simply need a temporary vehicle solution while in the Long Beach area? Avis Car Rental, situated conveniently in the heart of Downtown Long Beach, provides a range of car and van rental services to meet the diverse needs of local California residents and visitors alike. Operating as both a car and van rental agency, this location aims to offer flexibility whether you need a compact car for city driving, a comfortable sedan for a coastal road trip, or a spacious van for a group outing or moving assistance.
Securing reliable transportation is a crucial element of planning any major activity in California, from a family vacation to a corporate meeting. A professional, well-established car rental provider ensures that you have access to a dependable fleet and clear policies, giving you peace of mind as you navigate the busy streets and scenic routes of the Golden State. Avis, known globally for its broad range of options, is an essential resource for those seeking flexible and accessible vehicle solutions in the Long Beach, CA, region.
The Long Beach location is one of the key Avis hubs in the greater Los Angeles area, catering to customers arriving from nearby airports, cruises, or those living and working in the downtown vicinity. They are positioned strategically to serve both quick rental pickups and more complex one-way drop-offs, often used by travelers utilizing the nearby ports and transit hubs, such as those traveling to or from the Long Beach Cruise Port. While general accessibility is a highlight, as noted in customer experiences, first-time visitors should be aware that the specific setup of the parking and return areas, such as a garage requiring navigation, may require a little extra time upon arrival.
The Avis Car Rental office is strategically located in the downtown area of Long Beach, California, offering excellent access to a major metropolitan center and the waterfront.
The physical address for this branch is:
249 E Ocean Blvd, Long Beach, CA 90802, USA
This location is situated within the ICB Building, which places it near significant local landmarks, including the Long Beach Convention and Entertainment Center and the waterfront attractions. Its downtown position makes it a viable option for those staying in local hotels, residents in nearby high-rises, and for travelers utilizing the Long Beach Cruise Port, which is often a final drop-off point for one-way rentals originating elsewhere, such as LAX.
The convenience is enhanced by the office's operating hours, which are designed to accommodate typical travel and business schedules. For your planning:
- Monday – Friday: 8:00 AM – 5:00 PM
- Saturday – Sunday: 9:00 AM – 2:00 PM
It is always advisable to check for any changes to holiday hours, which may differ from the standard schedule. The facility has made efforts to ensure broad accessibility, including:
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
While the office itself may be accessible, customers should note that vehicle return, which often takes place in multi-story parking garages, might have temporary maintenance issues with facilities like elevators, as described in customer reviews. It is recommended that customers with mobility concerns confirm the current status of facilities upon arrival or contact the location in advance.
As a comprehensive car and van rental agency, Avis Car Rental at the Downtown Long Beach location provides a wide array of services designed to simplify the rental process and cater to various transportation needs.
- Standard Car Rental: Offering a full spectrum of vehicles from economy and compact cars for fuel-efficient city travel to full-size sedans for comfortable family use.
- Van Rental Agency Services: Specializing in larger vehicle rentals, including 12-passenger vans, perfect for group travel, sports teams, church groups, or moving larger items.
- Specialty Vehicles: Availability typically includes Minivans (often 7-passenger), a range of SUVs (Intermediate, Standard, Full-Size, Premium, and Luxury), and sometimes convertible or premium/luxury vehicles for those seeking an upgrade to their California driving experience.
- Flexible Payment Options: Customers have the convenience of paying with major Credit Cards, Debit Cards, and modern NFC Mobile Payments.
- One-Way Rentals: Convenient options to pick up a vehicle at this location and drop it off at another participating Avis branch, ideal for travelers on a dynamic itinerary (a drop-off charge may apply).
- Accessories: Optional add-ons such as child safety seats (car seats) are typically available for rental to ensure the safety of younger passengers.
- Refueling Options: Offering various fuel plans, including the ability to pre-pay for a full tank or return the car with a full tank of gas, though customers should carefully review the specific terms of their chosen fuel option to avoid unexpected charges.
The Downtown Long Beach Avis branch offers specific features and benefits that distinguish it within the competitive Southern California rental market.
- Active Military Discounts: A notable highlight, Avis provides special discounts to active military personnel, recognizing and supporting those who serve. This can represent significant savings for eligible customers.
- Diverse Fleet Options: The availability of both dedicated car and van rental services ensures that whether you need a small vehicle for city errands or a large passenger van for group travel, the branch has a solution.
- Downtown Convenience: The prime location in the ICB Building is central to the Long Beach business district, convention center, and cruise terminal, making it highly convenient for corporate clients and cruise passengers.
- Commitment to Accessibility: Featuring a wheelchair-accessible entrance and parking lot, the facility strives to accommodate all customers, though it is always recommended for customers with mobility issues to confirm current conditions of the parking structure, especially for vehicle returns.
- Customer Support at the Counter: Despite occasional post-rental billing and communication challenges reported by some customers, the on-site staff often receive positive mentions for their efficiency and helpfulness during the pick-up and drop-off process, including assistance with vehicle selection and add-ons like car seats.
For making a reservation, confirming vehicle availability, or inquiring about existing rentals at the Downtown Long Beach location, you can use the following details:
- Address: 249 E Ocean Blvd, Long Beach, CA 90802, USA
- Phone: (562) 983-7444
- Mobile Phone: +1 562-983-7444
It is recommended to call during the regular business hours to speak with a local representative. For complex billing issues or post-rental service, customers may need to contact Avis's corporate customer service line as well, noting that in some cases, resolving discrepancies related to final pricing, cancellations, or unexpected charges like fuel fees, may require multiple attempts at communication and documentation (such as a gas receipt).
Choosing Avis Car Rental in Downtown Long Beach is a strong option for many California-based travel plans, especially when considering the sheer convenience and diversity of the fleet. The key reason for selecting this particular location is its strategic placement and the robust set of vehicle types offered. The availability of both standard passenger cars and 12-passenger van rentals simplifies logistics for both individual travelers and large groups. If your travel plans involve a cruise departure from Long Beach, this branch serves as an ideal and often-used drop-off point for one-way rentals, saving you a lengthy transfer from an airport.
Furthermore, for those who qualify, the Active Military Discount is a significant financial benefit that sets this service apart. Customers requiring accessible facilities will also appreciate the established wheelchair-accessible entrance and parking, which confirms the company's commitment to wider service inclusion.
However, potential customers should proceed with an awareness of the occasional operational issues mentioned in feedback. While the front-line staff are often described as helpful and efficient, past customers have experienced post-return discrepancies, particularly with final billing for rental fees and fuel. To mitigate these risks, it is highly advisable to meticulously confirm the exact final price and terms with the agent (e.g., employee Carol confirming a van price) before finalizing the rental agreement. Additionally, for vehicles with pre-purchased fuel plans or mandatory returns with a full tank, retaining all fuel receipts and documenting the fuel gauge at return is a necessary precaution to contest any incorrect charges, such as the described $309.69 fuel charge for an allegedly empty tank despite a full refill. By taking these proactive measures, you can leverage the local advantages of the downtown Avis service while minimizing the potential for billing complications. Overall, the combination of central location, diverse fleet (from Economy to Passenger Vans), and accessible features makes this a valuable local resource for your California transportation needs.
Avis Car Rental Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Avis Car Rental Photos










Avis Car Rental Location
Avis Car Rental
249 E Ocean Blvd, Long Beach, CA 90802, USA
Avis Car Rental Reviews
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★ 5★ 4★ 3★ 2★ 1We rented our car from Avis at LAX but had to return it to their location at the ICB Building in Downtown Long Beach in order to get to the Long Beach Cruise Port. The location was unfamiliar to us, and we had some difficulty finding the entrance to the parking garage, having to drive around the block twice before we located it. Once we found it, we had to go up to the top levels where Avis has their spots. Fortunately, we’re mobile, so the elevator being out of order wasn’t a major issue for us, but for those who aren’t as mobile, walking down 4 flights of stairs could be a big problem. On a positive note, the young man working at the office on the main floor was very efficient and helped us get through the return process quickly.
March 27 · Jon P.Employee Carol confirmed the trip price as $189.15 for the 12-passenger van. To switch to this van, the original reservation was cancelled by an Avis employee on Aug 30 at 10:06am. However, the bill provided on Sept 1 charged me $748.11.Furthermore, Avis incorrectly charged me for fuel despite a full refill. The Sept 1 bill stated the tank was completely empty (0/8) and added a full tank charge of $309.69.Shockingly, customer service did not take my concern seriously. On Sept 2 at 9:58am, I spoke with a representative named Sharon, who mocked and giggled at me over the phone. I later provided the gas receipt via email on Sept 2 at 1:13pm for them to process the refund.As of today (Sept 5, 2025), I am still communicating with customer representative Victor regarding the rental fee discrepancy.Employee Carol was very helpful, providing me with cheaper options and assisting me in getting a car seat for my child. However, it is the Avis company that has made multiple mistakes, and I am very unsatisfied with the post-return service.
September 05 · JIE XIONGI had a Great Experience at the Avis on Ocean Blvd! The staff was fast and friendly and I was able to get on the road quickly. Salomon was awesome, very helpful and efficient! I come to Long Beach often, I will definitely be coming back!
October 16 · David Demangate (David Demangate)The customer service we received from Karen is ⭐⭐⭐⭐⭐ She was professional, personable and helpful. Even remembered us when turning in the car.Now the cars... the first one was beyond filthy! The second car, less filthy. I'm not sure if the person who is supposed to clean the cars understands, that is what they are supposed to do or how to do it.Checking in and returning the car was easy.
September 23 · Gwendolyn SantiagoI had a fantastic experience with Avis thanks to the outstanding customer service from Ms. Karen. She was friendly, efficient, and went above and beyond to make the rental process smooth and stress-free. It’s rare to come across service this good these days—definitely made a difference in my first trip to Cali. Thank you for the great experience!
August 07 · Ashley Mendoza
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