Hertz Car Rental - Lexington - Blue Grass Airport (LEX) Introduce
For anyone traveling to or throughout the heart of the Bluegrass State, arriving at Lexington’s Blue Grass Airport (LEX) marks the beginning of your Kentucky journey. Having a dependable vehicle ready upon arrival is essential for exploring the region, from the world-famous horse farms of the surrounding countryside to the vibrant downtown of Lexington itself. Hertz Car Rental at the Blue Grass Airport is strategically positioned to serve as your immediate and convenient transport solution, offering a wide array of vehicles to suit every traveler’s needs.
This Car Rental Agency offers the critical advantage of on-site services, meaning you can step off your flight and complete your transaction without leaving the terminal area, saving valuable time. While the experience of any major rental agency can sometimes be mixed, as indicated by a variety of customer feedback, the professionalism of the on-site staff, particularly at the return counter, is frequently noted as a highlight. Their goal is to ensure that, despite the high-volume environment of an airport location, your transition from air traveler to road warrior is as smooth as possible.
Hertz Car Rental at 4000 Terminal Dr, SUITE 105, is one of the primary car rental providers operating directly out of the Lexington Blue Grass Airport (LEX). As a major brand, it brings the convenience and selection expected of a global leader directly to the central Kentucky hub. The location is focused on accommodating both business travelers flying in for meetings and leisure visitors ready to embark on a Kentucky adventure. The fleet is designed to be diverse, typically featuring popular choices across various categories, including economy cars perfect for city driving, comfortable sedans like the Chevrolet Malibu or Nissan Maxima for longer trips, and a selection of SUVs (such as the Jeep Wrangler or Nissan Rogue) and minivans (like the Chrysler Pacifica) for families or larger groups.
The advantage of renting directly at the airport is undeniable, particularly when dealing with luggage or a tight schedule. The availability of on-site services means minimal fuss upon arrival. While one customer noted challenges with mechanical readiness and wait times for phone support, another praised the great service and professional, pleasant counter staff during the vehicle return. These points illustrate that while every high-volume operation has its challenges, the professionalism and pleasant demeanor of the customer-facing employees at the counter are a definite plus. It is always recommended for renters to inspect their vehicle thoroughly upon pick-up and communicate any concerns directly with the on-site staff.
The Hertz Car Rental counter is perfectly situated within the Lexington Blue Grass Airport (LEX) terminal. Being located at 4000 Terminal Dr SUITE 105, it offers maximum convenience for arriving passengers. The rental counter is typically found near the baggage claim area, and the rental cars themselves are often within easy walking distance, eliminating the need for separate shuttles to an off-site lot. This highly desirable on-site location allows travelers to quickly secure their vehicle and begin their journey through the Bluegrass Region.
Commitment to accessibility is a key feature of this location, making it welcoming for all travelers. The Hertz office and the airport premises offer a Wheelchair Accessible Entrance, ensuring a smooth path into the rental facility itself. Furthermore, Wheelchair Accessible Parking Lots are available in the immediate vicinity, making the entire pick-up and drop-off process more convenient for customers with mobility needs. This focus on accessibility reflects a commitment to serving the entire Kentucky traveling community.
Hertz Car Rental at LEX provides a core set of services tailored to airport travelers, ensuring efficient and reliable access to vehicles.
- Onsite Rental Services: Full-service rental and return counter located directly within the airport terminal, allowing customers to easily transition from their flight to their rental vehicle.
- Diverse Vehicle Fleet: Offering a variety of car classes, including economy, compact, intermediate, full-size sedans, standard and luxury SUVs, minivans, and specialized vehicles like Jeep Wranglers.
- Active Military Discounts: Providing special discounted rates and benefits for active-duty military personnel, government employees, and veterans for both official and leisure travel.
- Flexible Payment Processing: Accepting all major payment types for customer convenience, including Credit Cards, Debit Cards, and modern NFC Mobile Payments.
- Frequent Renter Programs: Participation in the Hertz Gold Plus Rewards program, which offers members benefits like skipping the counter, faster returns, and earning points toward free rentals.
Several key operational and policy features distinguish the Hertz Lexington - Blue Grass Airport location, providing added value to Kentucky travelers.
- Unbeatable Airport Convenience: As an Onsite Services provider, the agency is situated within the terminal, offering the quickest possible access to your reserved vehicle without needing an off-site shuttle.
- Support for Service Members: The provision of Active Military Discounts demonstrates an appreciation for the service and sacrifice of military personnel and veterans, offering tangible savings on rental costs.
- Full Accessibility: The location ensures a welcoming environment for all patrons by featuring a Wheelchair Accessible Entrance and Wheelchair Accessible Parking Lot for ease of access.
- Secure and Modern Payments: The acceptance of major Credit Cards, Debit Cards, and NFC Mobile Payments, such as Apple Pay or Google Pay, provides customers with a variety of secure and convenient ways to pay for their rental.
- Professional Counter Service: As noted by customer reviews, the professional and pleasant demeanor of the counter staff, particularly during the return process, stands out as a strong point of the on-site team.
For reservations, inquiries, or assistance with an existing rental from the Lexington Blue Grass Airport location, please use the following contact details:
- Address: 4000 Terminal Dr SUITE 105, Lexington, KY 40510, USA
- Phone: (859) 254-3496
- Mobile Phone: +1 859-254-3496
Choosing Hertz Car Rental at the Lexington Blue Grass Airport is an inherently practical decision for most travelers entering the central Kentucky region. The most compelling reason is the convenience of its location; the ability to bypass off-site shuttles and retrieve your car right in the terminal area is a massive time-saver, which is often priceless after a long flight. This seamless transition is a major benefit that sets airport rental locations apart.
Furthermore, the presence of Active Military Discounts is a tangible way the business supports a vital segment of the community. Coupled with the extensive accessibility features—including wheelchair-accessible entrance and parking—the location shows a strong commitment to serving a broad base of travelers. While some customers have noted past issues with fleet condition or phone customer service wait times, the on-site staff is frequently commended for their professionalism and pleasant approach, particularly at the return process, which suggests a dedicated team managing the face-to-face service experience. For those prioritizing speed, on-site service at a major brand, and a wide vehicle selection right upon landing in Kentucky, Hertz at LEX remains a top, convenient choice. As with any rental, confirming your vehicle class and inspecting the car at pick-up ensures the best possible start to your Bluegrass State adventures.
Hertz Car Rental - Lexington - Blue Grass Airport (LEX) Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Hertz Car Rental - Lexington - Blue Grass Airport (LEX) Photos










Hertz Car Rental - Lexington - Blue Grass Airport (LEX) Location
Hertz Car Rental - Lexington - Blue Grass Airport (LEX)
4000 Terminal Dr SUITE 105, Lexington, KY 40510, USA
Hertz Car Rental - Lexington - Blue Grass Airport (LEX) Reviews
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★ 5★ 4★ 3★ 2★ 1Budget and Avis have way better customer service. Hertz customer service (which you have to be on hold for at least 30 minutes to get I touch with) stated they “couldn’t help” and lied about their names and job titles. Unreliable mechanically and beat up cars while their reps try to get more money out of customers for upgrade instead of doing the right thing. Car didn’t even have floor mats….??? They literally closed the place as I’m rejecting the car.
June 13 · K JohnsonI had great service, nice car however the wipers get tangled up. I have to turn them off and back on and they run for a few moments and get tangled up again.My son in law was able to adjust them and they worked fine and had only a slight smacking sound. I only wish car rentals would make sure everything was working since it is very expensive to rent a car.Good note. When I returned my car the lady at the counter was very professional and pleasant.
October 07 · Reva NrwtonWe generally are satisfied with Hertz. No stars to offer on this trip but I can't post if I don't give them one. Terrible customer service at LEX. The woman could not have come across as hating her job anymore than she did. Zero empathy for not having the vehicle reserved and given something we would have never rented for this trip.
October 20 · Justin AllenMy online pickup time differed than opening time so I was an hour behind on a 10 hour drive. I normally get my vehicle a day before but was trying to save money this trip (bad idea). The manager could have been nicer this round, like acknowledging why I was at the counter at when he arrived. Overall, vehicles are always in excellent condition and im usually upgraded so I am satisfied with Hertz. Will continue to do business.
August 13 · Tanya PalmgrenAll 3 past rentals (including the recent biz trip), this location is always shorthanded (8 people lined up with only 1 Hertz person working), and have technical issues (either Hertz system or payment processing unit). This location doesn’t have the display for frequent renters for more automated car pickup process; everything is manually done. It’s too long of a wait in the line and too long of a wait getting paperwork done. I don’t understand why they don’t have the paperwork done and have a car assigned in advance.
October 09 · K S
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