Hertz Car Rental - Lexington - Richmond Road

- 2893 Richmond Rd Ste 130, Lexington, KY 40509

Introduction / Overview

For residents and visitors in the heart of the Bluegrass region, Hertz Car Rental at the Richmond Road location in Lexington, Kentucky, offers a reliable option for all your transportation needs. As a well-established global brand, this neighborhood branch provides a wide array of vehicles, from fuel-efficient compact cars to spacious SUVs and even specialty options like electric vehicles (EVs) and cargo vans. This makes it a one-stop-shop whether you need a quick replacement vehicle, a comfortable sedan for a road trip to the coast, or a van for a local move.

The Richmond Road branch is focused on providing practical, accessible, and essential onsite services. While the rental experience can occasionally be subject to the typical operational pressures of a popular agency—such as vehicle availability issues cited in some feedback—the high points frequently revolve around exceptional individual customer interactions. Reviews highlight staff members like "Rod" for their "great customer service and the biggest personality," and other team members for their efficiency in getting customers "in and out within 15 mins" while clearly explaining all rental details. This demonstrates a commitment to speed and clarity, which is crucial for busy Kentucky residents.

This location is also noted for keeping up with modern vehicle trends, with the Tesla Model 3 being listed among its most popular car types, appealing to drivers interested in electric vehicle technology right here in Lexington. Whether you are exploring the horse country, commuting across town, or embarking on a long-distance family vacation, this Hertz agency aims to connect you with an affordable, clean, and reliable vehicle backed by the strength of the Hertz network.

Location and Accessibility

The Hertz Car Rental branch is strategically located on the east side of Lexington, easily accessible from major roads, making it a convenient neighborhood option compared to airport locations.

The precise address is: 2893 Richmond Rd Ste 130, Lexington, KY 40509, USA.

Situated on Richmond Road, a key thoroughfare, the location offers easy access to the interstate system and the surrounding communities of Central Kentucky. Customers should be aware of the operational hours, which tend to focus on the traditional work week and a limited Saturday schedule. While exact opening times can vary, general neighborhood hours are often Monday through Friday, and a shorter period on Saturday, with the location typically closed on Sunday. It is always recommended to confirm current hours directly with the branch when making a reservation.

In terms of physical access, the facility is designed to accommodate all patrons, featuring important accessibility provisions:

• Wheelchair Accessible Entrance: The premises include a barrier-free entrance to ensure easy entry and exit for customers using wheelchairs or other mobility devices.
• Wheelchair Accessible Parking Lot: Dedicated parking spaces are available closest to the entrance to provide convenient access to the rental counter.

Services Offered

As a dedicated car rental agency, the Hertz Richmond Road branch offers a complete suite of rental services designed to meet a broad range of personal and commercial needs within the Kentucky community:

• Standard Vehicle Rentals: Provides rentals across various classes, including economical compact cars, comfortable mid-size and large sedans, rugged SUVs (such as the popular Nissan Rogue or GMC Yukon), and minivans for family or group travel.
• Specialty Vehicle Rentals: The location is part of the national trend of offering Electric Vehicles (EVs), with the highly sought-after Tesla Model 3 frequently listed among the popular rental options.
• Cargo Van Rental: A specialized service for those needing to transport goods, equipment, or manage a small move, providing commercial-grade utility vehicles.
• Corporate and Government Travel Programs: Offers special rates and benefits for official government and military travelers, as well as business-to-business rental programs.
• Optional Protection and Add-Ons: Customers can enhance their rental with various protection options, including Loss Damage Waiver (LDW) and Liability Insurance Supplement (LIS), as well as useful extras like GPS navigation systems or child safety seats.
• Hertz Gold Plus Rewards Program: Supports the company's loyalty program, which allows members to skip the counter at select locations, earn points toward free rental days, and access exclusive offers.
• Flexible Payment Methods: Accepts widely used payment options, including major Credit Cards and Debit Cards, for booking and deposit requirements.

Features / Highlights

The Hertz Car Rental branch on Richmond Road provides several key features that enhance its appeal to local Kentucky users:

• Active Military Discounts: The branch honors military service by offering special savings and discounted rates for active-duty personnel, veterans, National Guard, Reservists, and their families, often in partnership with programs like Veterans Advantage and ID.me.
• Availability of Electric Vehicles (EVs): Keeping pace with modern transportation, the location offers contemporary vehicles like the Tesla Model 3, appealing to eco-conscious drivers or those simply curious about the EV experience.
• Onsite Services: All rental transactions are processed directly at the 2893 Richmond Road location, providing a focused, dedicated service experience in a neighborhood setting, avoiding the complexities of a large airport terminal.
• Positive Customer Service: Despite some operational challenges reported in feedback, the branch is recognized for having staff members with "great customer service" and an efficient, fast-paced process, with some customers reporting being in and out within fifteen minutes.
• Accommodation for Various Needs: Offers dedicated cargo van rental services in addition to a diverse passenger vehicle fleet, making it suitable for both leisure and light commercial transport.
• Accessibility Commitment: Features both a wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring ease of use for all customers.

Contact Information

To check vehicle availability, confirm a reservation, or inquire about current rental policies at the Lexington Richmond Road location, please use the following contact details:

• Address: 2893 Richmond Rd Ste 130, Lexington, KY 40509, USA
• Phone: (859) 243-0335
• Mobile Phone: +1 859-243-0335

What is Worth Choosing

For Kentucky residents and those visiting the Lexington area, the Hertz Car Rental on Richmond Road is a valuable neighborhood resource for a few compelling reasons. Its convenient location away from the hustle of the Blue Grass Airport (LEX) offers a generally quicker and more focused transaction process. The staff's commitment to efficiency and friendly customer service—as highlighted by a customer who was "very happy" with their experience, affordable prices, and the great personalities of the team—is a significant draw. When the service is running smoothly, customers report a five-star experience with quick service times and clear explanations.

Furthermore, the vehicle fleet is forward-thinking and diverse. The inclusion of modern vehicles like the Tesla Model 3 alongside standard compact cars and SUVs, and the essential availability of cargo van rentals, means the branch is equipped to handle a wide spectrum of transportation needs, from eco-friendly city driving to light-duty hauling. The provision of an active military discount also makes it a supportive choice for the military community in Central Kentucky. While some feedback suggests the importance of confirming your reservation details and checking the vehicle condition upon pick-up, the overwhelming positive reviews for staff personality and speed make this branch a strong candidate for your next car rental. Choosing this location means accessing a broad, modern fleet with the reliability of a major brand, supported by a local team that is clearly capable of delivering top-tier customer service when you need it most.

Hertz Car Rental - Lexington - Richmond Road

2893 Richmond Rd Ste 130, Lexington, KY 40509, USA