Hertz Car Rental - Madison - Odana Road Introduce
For residents and visitors in Wisconsin who need a reliable vehicle outside of the Dane County Regional Airport (MSN) environment, the **Hertz Car Rental location on Odana Road in Madison** offers a dedicated, neighborhood-focused alternative. This branch, conveniently situated in a high-traffic area, specializes in serving the local community’s needs—from replacement vehicles during repairs to family travel cars and, notably, commercial-grade transportation.
Unlike the 24/7 nature of an airport hub, the Odana Road facility operates with specific weekday hours, making it a professional, business-day solution for your transportation requirements. Recent customer feedback has highlighted significant improvements at this location, particularly concerning the cleanliness and variety of the fleet, a key point of confidence for local users in the Madison area. This suggests a renewed focus on customer service and quality control, ensuring that whether you’re looking for a comfortable sedan for a trip to Lake Mendota or a rugged Jeep Wrangler for an upcharge, you can expect a well-maintained vehicle.
A distinctive offering here is the inclusion of **Cargo Van Rental**, catering to small businesses, homeowners moving items, or students needing to haul furniture across the UW-Madison campus or the greater Madison area. This focus on utility vehicles alongside the standard car classes solidifies the branch's role as a versatile, local car rental agency.
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### Location and Accessibility
The Hertz Car Rental on Odana Road is positioned in Madison's west side, an area known for its accessibility to major retail centers and residential neighborhoods. This "Home Link" (HLE) location provides a convenient option for those living or working in the surrounding communities of Madison who do not require an airport pickup or drop-off.
The physical address is:
Address: 6514 Odana Rd, Madison, WI 53719, USA
This location is easily accessible from major roads like the West Beltline Highway (US 12/18), making it straightforward to reach from virtually anywhere in the Madison metropolitan area. It’s also important for Wisconsin users to be aware of the strictly business-oriented schedule of this neighborhood branch:
- **Monday to Friday:** Typically 9:00 AM - 5:00 PM
- **Saturday:** Closed
- **Sunday:** Closed
Due to the weekend closure, customers must plan all vehicle pickups and returns during standard weekday business hours. In terms of physical access, the facility is committed to inclusivity, offering a **Wheelchair accessible entrance** and a **Wheelchair accessible parking lot** to ensure convenience for all customers, upholding the standard accessibility expectations of a modern service provider.
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### Services Offered
The Odana Road Hertz facility focuses on providing comprehensive car rental services tailored to the daily needs of the Madison community. The array of services ensures that whether your trip is personal, professional, or commercial, the right vehicle and support are available:
- **Diverse Passenger Fleet:** The vehicle inventory is well-suited for local needs, including Small (like the Chevrolet Spark), Medium (like the Mazda 3), Large (like the Chevrolet Malibu) Sedans, and a variety of SUVs (such as the popular Nissan Rogue or Jeep Wrangler) for reliable travel throughout Wisconsin’s changing seasons.
- **Commercial and Utility Rentals:** A key offering is the **Cargo Van Rental** service, providing options like the Nissan NV200 or similar Commercial Vans and possibly even Pickup Trucks. This is invaluable for moving, hauling equipment, or conducting small business logistics.
- **Onsite Services:** The branch provides **Onsite services** for seamless vehicle check-in and checkout. This means the entire rental process—from paperwork to key handoff—is conducted right at the location.
- **Flexible Payment Options:** The agency accepts **Credit cards** and **Debit cards**, providing multiple methods for securing the reservation and paying rental fees.
- **Hertz Gold Plus Rewards:** Members of the loyalty program can utilize their status for earning points toward future rentals and, depending on the location and vehicle class, potentially benefit from expedited service.
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### Features / Highlights
The features and highlights of the Hertz Odana Road location center on local convenience, value, and recent service improvements:
- **Active Military Discounts:** The branch offers **Active military discounts**, providing a well-deserved savings opportunity for service members and their families in the Wisconsin area.
- **Improved Service and Cleanliness:** Based on customer reviews, the location has recently demonstrated a notable commitment to improved service quality, with reports of friendly staff and a much cleaner fleet with no smoke smell, addressing common pain points in the rental industry.
- **Wide Range of SUVs and Utility Vehicles:** With options like the Nissan Rogue and the availability of **Cargo Van Rental**, the fleet is well-equipped to handle Wisconsin’s varied needs, from snowy roads to household moves.
- **Accessible Location for Local Users:** As a non-airport branch, it serves as a straightforward option for local Madison residents requiring an insurance replacement car, a short-term rental for a road trip, or a van for a specific task without the added taxes and surcharges typical of airport locations.
- **Personalized Customer Experience:** The personalized service mentioned in customer feedback, such as being offered a specific vehicle like a Jeep Wrangler for a small upcharge, indicates a local staff willing to go the extra step to meet individual customer needs, which is a significant advantage of a neighborhood branch.
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### Contact Information
For making a reservation, confirming vehicle availability—especially for specialized rentals like Cargo Vans or specific SUVs—or checking the exact hours for your rental day, please use the direct contact information below. Given the strict weekend closure policy, confirming weekday hours is highly recommended.
Address: 6514 Odana Rd, Madison, WI 53719, USA
Phone: (608) 833-1118
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### What is Worth Choosing
Hertz Car Rental on Odana Road is a smart choice for the Wisconsin user who prioritizes neighborhood accessibility and utility over the 24/7 convenience of an airport:
- **Local and Non-Airport Renters:** If you are a Madison resident needing a replacement vehicle or simply avoiding airport congestion and fees, this location’s easy-to-reach position and focused weekday hours are ideal.
- **Need for Commercial/Large Vehicles:** The availability of **Cargo Van Rental** is a significant advantage for anyone with light-moving, delivery, or larger hauling needs who doesn’t require a full-sized moving truck.
- **Value for Service Improvements:** Choosing this location supports a branch that, according to recent community reviews, has invested in improving its vehicle quality, cleanliness, and overall customer service, offering a more pleasant rental experience than sometimes found at high-volume locations.
- **Weekday-Only Rentals:** For those whose travel or business needs align perfectly with the Monday through Friday, 9:00 AM to 5:00 PM window, the straightforward operation provides reliable and professional service.
In summary, the Hertz Odana Road location stands out as a reliable, local car rental solution in Madison, with a particularly strong focus on utility and an increasingly positive reputation for customer service and vehicle condition. Just remember to schedule your rental within their Monday-Friday operating hours, as they are fully closed on the weekend.
Hertz Car Rental - Madison - Odana Road Services
Car Rental Agency
- Cargo Van Rental
Hertz Car Rental - Madison - Odana Road Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
Hertz Car Rental - Madison - Odana Road Photos










Hertz Car Rental - Madison - Odana Road Location
Hertz Car Rental - Madison - Odana Road
6514 Odana Rd, Madison, WI 53719, USA
Hertz Car Rental - Madison - Odana Road Reviews
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★ 5★ 4★ 3★ 2★ 1I want share that I had an amazing experience at this location. Upon arriving at the location the office was full, I was still greeted and acknowledged by Carlos, I believe he is the new manager. I got to say I have rented at this location before and can see a huge improvement. The store is very clean. The attention to detail is on point! There cars no longer have smoke smell and they have now a variety of cars to choose from, Carlos was very friendly and offered me A Jeep Wrangler for a small up charge! My kids love it for homecoming week! Please Thank Carlos and Congratulate him for his outstanding service for improving this location appearance and outstanding service. I will definitely return to this location again.
October 16 · Mrs. Nancy AzlanThe car was making noise in the back due to poor balancing and rotation. Initially, we got a larger SUV in 5 minutes, which was replaced , and we got another SUV smaller in size . It's not clean and disinfected .
December 24 · Mitreanu IONGave us a car with a dead battery. Had to wait 2 hours to get roadside assistance. When we were finally able to get going and return car no one was at the car rental location (middle of the day). We waited almost an hour for someone to show up. Seriously how can Hertz run a business like this? Do not go to Odana Road, Madison location if you want actual customer service. What a disgrace.
August 29 · Sheila MartenDo not use this store's services. I showed up for my rental car and it was not available. I waited two hours along with two other people. Eventually I told staff, Carlos, to cancel my reservation. Carlos said he cancelled my rental and I left. Then I found out that they charged me for the rental. When I called, Carlos said he gave me a number to call to cancel. He did not. So, they lied about having a rental car and lied about cancelling the reservation. Then when I called the store, Carlos lied to me again and said he told me to call a number to cancel. Carlos and his manager Nina hung up on me multiple times, and even laughed at me, before finally giving me a number to call. I'm still waiting on my refund.This was the most unprofessional, ridiculous situation I've dealt with in a long time. Again, do not use their services.The people who I dealt with are Carlos and the manager Nina. I hope corporate gives them a call about this. A store like this should not be in business. It's closer to a scam than a business.Oh and while I was waiting, the manager took a rental car to run errands instead of providing it to me or one of the other customers waiting. I cannot overstate how ridiculous this situation was.
June 13 · Lee KnudtsonRun if you can. The other bad reviews are spot on. I had five days pre-paid rental for a seven seater SUV. Arrived at the pickup time to find the store locked. Five more customers waiting. Gave me the only seven seater option available: Hybrid Minivan. It was reeking of pot/ weed. Another customer at store was trying to exchange the car for same reason. There is something going on at the store that multiple rental vehicles are being used for smoking pot/ weed. Additionally, the Minivan was badly in need of service with maintenance warning popping up, loud cabin, and rough engine. Five days of pot smelling horrendous Minivan....Never again from this location. Shame on Hertz for not doing anything.Hertz automated response to each of these complaints is absolutely insulting. They would be served better putting those resources towards improving their operations. Stop the lip service.To Hertz Corporate- Weed and Pot are illegal in Wisconsin. If multiple customers are complaining about the issue in your vehicles, there is probably illegal activities happening at this location. Fix this or this will get escalated.
October 01 · Tarun Kushwaha
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