Enterprise Rent-A-Car Introduce
For many residents and visitors in the Baltimore area, transportation is a daily necessity that demands reliability and convenience. The Enterprise Rent-A-Car location at 5201 York Road in the Govans neighborhood stands as a key local provider for vehicle rental solutions, distinguishing itself not only as a major brand name but also through its specific community-focused attributes. This branch functions as a comprehensive Car rental agency and a dedicated Van rental agency, ensuring that whether you need a compact sedan for city errands, a full-size SUV for a family trip across Maryland, or a cargo van for a local move, you can find a suitable vehicle.
This Enterprise location is particularly notable for its strong local identity and operational principles. It proudly identifies as a women-owned business, reflecting a dedication to diverse business ownership within the Baltimore community. The agency’s primary focus is on the local market, catering to those who require replacement vehicles due to repairs, individuals needing transportation for leisure travel, or local businesses seeking reliable temporary van or car solutions. While customer experiences can vary, with some feedback indicating challenges with phone access and service during peak times, the overall commitment to providing a dependable vehicle and efficient counter service is the driving goal. Enterprise is well-known for providing a comprehensive fleet that aims to keep Maryland life moving, no matter the circumstance.
The Enterprise Rent-A-Car branch is centrally located in the Govans area of Baltimore at 5201 York Rd, Govans, MD 21212, USA. This address positions the agency directly on a major north-south artery, York Road, providing excellent access for residents in North Baltimore, Towson, and the surrounding areas. The convenience of a non-airport location is a significant benefit for local customers, offering an easier and quicker experience compared to navigating the larger airport rental facilities.
Accessibility is a key highlight of this location, demonstrating a commitment to serving all members of the Maryland community. The premises include both a Wheelchair accessible entrance and a dedicated Wheelchair accessible parking lot, ensuring that all customers, regardless of mobility needs, can approach, enter, and conduct their business comfortably and safely. Furthermore, the agency offers dedicated On-site parking for personal vehicles, which simplifies the logistical challenge of dropping off one car before picking up a rental. The proximity to various local businesses and transit options along the busy York Road corridor also contributes to the convenience of this specific location.
As a full-service car and van rental agency, this Enterprise location offers an expansive portfolio of services designed to cover all short-term and extended vehicle needs for individuals and businesses across Maryland.
Diverse Vehicle Rentals: A wide selection of car classes, including economy cars, sedans, SUVs, minivans, and specialized vans, ensuring a match for almost any travel requirement or group size.
Van Rental Agency Services: Dedicated options for cargo vans and passenger vans (e.g., 12- and 15-passenger vans), catering specifically to the needs of organizations, large families, and commercial moving projects.
Replacement Rentals: Specializing in providing temporary transportation for customers whose personal vehicles are undergoing maintenance or repair following an accident, often working directly with insurance providers.
Flexible Payment Options: Accepting various methods for transaction ease, including major Credit cards, Debit cards, and modern NFC mobile payments, providing flexibility for all customers.
Special Discounts: Honoring members of the armed forces through dedicated Active military discounts, a tangible commitment to supporting the service community in Maryland.
Several distinct features and highlights define the customer experience and the value proposition of choosing the Enterprise Rent-A-Car branch on York Road for your next rental in Maryland.
Identifies as Women-Owned: Patrons who prioritize supporting local, diverse business ownership can confidently choose this Enterprise location, contributing to the growth of women-led enterprises in Baltimore.
Full Accessibility Compliance: The provision of a Wheelchair accessible entrance and parking lot ensures that this location is fully equipped to serve all customers, demonstrating a dedication to inclusion and universal access.
Local Focus with National Resources: Customers receive the benefit of a familiar, community-based location staffed by local residents, backed by the reliability and extensive fleet support of a major national rental company.
Value for Service Members: The availability of Active military discounts is a valued feature that makes quality car rental more affordable and accessible for military families and personnel in the region.
On-Site Convenience: The availability of On-site parking significantly enhances the pick-up and drop-off process, eliminating the typical hassle of finding street parking when exchanging vehicles.
For all reservation inquiries, vehicle availability checks, and customer support, you can contact the Enterprise Rent-A-Car Govans branch directly using the information below:
Address: 5201 York Rd, Govans, MD 21212, USA
Phone: (410) 433-4650
Mobile Phone: +1 410-433-4650
When seeking a reliable rental car or van in the Baltimore area, this particular Enterprise branch on York Road is worth choosing for a combination of reasons that blend professional service with community values. First, the commitment to accessibility, evidenced by the wheelchair accessible features, ensures a welcoming environment for everyone. Second, the business’s identification as women-owned allows customers to support diverse local commerce while benefiting from the rigorous vehicle maintenance and comprehensive selection associated with the Enterprise brand. While some past customer feedback points to occasional understaffing causing delays with phone contact, especially during high demand, the positive comments highlight the efficiency of the on-site staff when engaged, the high quality of the vehicles provided, and overall customer satisfaction with the rental itself. Choosing this location means accessing national-level fleet quality, military-friendly discounts, and the convenience of a neighborhood location with easy payment options, all from a locally rooted and dedicated team. It is a solid, well-equipped option for any transportation need in Central Maryland.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Parking
- On-site parking
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car Reviews
insurancepriceteammattersalesmanagerphonepickupvanword
★ 5★ 4★ 3★ 2★ 1I was very disappointed in my customer service with this location. I was given a car that was not properly working mechanically and I figured that out completely once it began to rain and the windshield wipers and defrost became a huge issue. I was given an option to take the car to the airport because no car was local. No help what so ever I was sent away with no resolution. I returned the car and at early and was told I could not get a refund for the car fully due to the system. I was offered a free day on my next rental but I do not wish to rent with this location ever again.
September 30 · Kapria VandervallThe only downside to this rental was trying to get a hold of the local office by phone. There was only one person available to work the counter, review the cars, and handle everything else. The phone definitely took low preference. However, everything else was superb, including the The vehicle, the efficiency of that one person, and the vehicle itself. Overall, I was very pleased.
April 24 · Howard BathonWorst customer service EVER! We reserved a mini van for a family vacation on May 20th to be picked up on June 13th. When we arrived they did not have the van. The employee was very rude and disrespectful. We expressed frustration, rightfully so, to which he responded that we were no longer allowed to rent from any Enterprise location. We called customer service to see if there were any other locations with mini vans available and they were not able to help us either. We were told that management would call as soon as possible to tell us if there is an available van nearby. Meanwhile our vacation is on hold indefinitely.
June 13 · Ebony LarryJervahn was awesome to work with, truck was late on Friday but he gave great service, helped me with a good deal. Will definitely rent from them again!
September 22 · Dave RichMy experience with this location was FANTASTIC!!! I received a really nice vehicle, what was available at the time, from them due to my vehicle being in the shop. The rental was covered by the insurance and when that coverage ran out I called to see if they had something cheaper. I spoke with Patrick who informed me they didn’t have anything at the time but would reach out to me when he had returns. As the time went along Patrick in fact DID call me and kept me up to date. Unfortunately there still wasn’t anything available but I appreciate the fact of him keeping his word. The place is nice and clean and again the service was excellent! Will be back when needing a rental.
February 28 · Erica Buckson
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