Hertz Car Rental - Morristown - Headquarters Plaza Introduce
For residents and visitors navigating Morris County, securing a dependable vehicle is often essential, whether for a weekend trip, a temporary replacement during auto repairs, or business travel. The Hertz Car Rental location at Headquarters Plaza in Morristown, NJ, stands as a key service provider in the region. Operating as a full-service car rental agency, this location provides access to Hertz's wide-ranging fleet, accommodating various needs from compact cars for local errands to larger vehicles for family trips, and specialized options like cargo vans. Located conveniently in a major business and administrative center, it serves both corporate clients and local New Jersey users looking for reliable, short-term vehicle solutions.
As a branch of one of the world's most recognized rental brands, the Morristown location is expected to uphold global standards of vehicle maintenance and customer service, offering a seamless experience from booking to return. It caters directly to the local North Jersey market, offering competitive daily, weekly, and weekend rates, and often participates in national promotions, like discounts for seniors and active military personnel. Understanding the local user perspective, this agency acts as a crucial resource for temporary mobility in a suburb where personal vehicle use is prevalent.
However, potential customers should set their expectations regarding the local execution of corporate policies. Real-world experiences, as indicated by some customer feedback, suggest that while the vehicle selection and accessibility features (like wheelchair access at the office) are present, the direct customer service interaction, vehicle quality check, and handling of unexpected issues—such as vehicle defects or policy enforcement regarding vehicle class substitutions and contract termination—can sometimes fall short of expectations. It is always wise for New Jersey renters to thoroughly inspect any vehicle upon pickup and confirm all contract details, especially concerning deposits and potential one-way fees, before leaving the lot.
The Hertz Car Rental Morristown branch enjoys a highly strategic position at 460 Headquarters Plaza, Morristown, NJ 07960, USA. This address is synonymous with Morristown's central business district, placing it in a hub of commerce and high-traffic flow.
Headquarters Plaza is easily accessible from major local routes and is a short distance from Interstate 287, a primary artery for travel through central New Jersey. Its location in a mixed-use commercial and residential area makes it a convenient pick-up spot for local residents, as well as business travelers staying in nearby hotels or working in the corporate offices within the complex.
Key accessibility details for this location include:
- On-site Parking: The presence of on-site parking is a significant convenience for customers dropping off their personal vehicles before a rental or using the facility for a quick transaction.
- Wheelchair Accessibility: The premises feature a wheelchair accessible entrance and a dedicated wheelchair accessible parking lot. This commitment to physical accessibility ensures that customers with mobility limitations can comfortably access the rental office for their transactions.
- Proximity to Mass Transit: While Morristown is primarily a driving community, the Headquarters Plaza area is relatively close to the Morristown Train Station, served by NJ Transit, offering a potential option for clients arriving from other parts of the state.
Operating hours typically cater to standard business travel needs, generally running from Monday to Friday, with reduced hours on Saturday, and often closed on Sunday. Customers should verify the exact hours for their pickup date to ensure staff will be available, especially considering the potential for closed offices to complicate after-hours issues.
Hertz at Headquarters Plaza provides a standard suite of services typical of a major car rental agency, aimed at maximizing convenience and flexibility for the New Jersey traveler.
- Standard Vehicle Rental: Offering a full selection of sedans, SUVs (like the popular Nissan Rogue), minivans, and convertibles across various collections (e.g., Green Traveler, Prestige).
- Cargo Van Rental: A crucial offering for businesses or residents needing to move goods, equipment, or for small-scale personal moving within New Jersey.
- On-site Services: The facility offers services directly at the counter, streamlining the pick-up and drop-off process for rentals.
- Flexible Payment Options: Acceptance of a wide range of payment methods, including major credit cards, debit cards (subject to strict corporate policy and additional requirements), and NFC mobile payments.
- Gold Plus Rewards Program: Services connected to the Hertz loyalty program for expedited service, rewards points, and potential vehicle upgrades.
- Insurance and Protection Products: Offering various optional coverages such as Liability Insurance Supplement (LIS), Loss Damage Waiver (LDW), and Personal Accident Insurance (PAI).
This Morristown location is noted for specific features that can appeal to different segments of the New Jersey consumer base.
- Active Military Discounts: The availability of special rates and benefits for active military members and their families is a key highlight, providing value and recognition to service personnel.
- Comprehensive Payment Acceptance: The readiness to accept major credit and debit cards, including the use of NFC mobile payments, makes transactions modern and convenient.
- Central Business Location: Its placement within the prestigious Headquarters Plaza complex offers a professional and easy-to-find location for corporate bookings and business travelers.
- Specialized Vehicle Access: The presence of Cargo Van Rental directly from this neighborhood location is a valuable feature, eliminating the need to travel to a separate truck rental facility.
- Accessibility Commitment: Clear wheelchair accessibility at the entrance and parking area demonstrates a focus on accommodating all customers.
For reservations, current availability, or to inquire about specific policies such as debit card requirements, potential renters should use the following direct contact information. It is strongly recommended to call the office directly for any complex booking or immediate post-rental concerns.
Address: 460 Headquarters Plaza, Morristown, NJ 07960, USA
Phone: (973) 889-8599
Mobile Phone: +1 973-889-8599
Choosing Hertz Car Rental at Headquarters Plaza is worthwhile for New Jersey users who value the convenience of a globally recognized brand in a premier Morristown location. The key advantages are the range of available vehicles, particularly the option for a Cargo Van Rental for utility purposes, and the benefit of Active Military Discounts. For those with a Hertz Gold Plus Rewards membership, the process should, in theory, be swift and efficient. The location's physical accessibility is also a strong point for users with mobility concerns.
However, it is crucial for customers to be proactive. Due to the high-volume nature of car rental operations, combined with documented service inconsistencies found in customer reviews, renters should treat the process with diligence. It is worth choosing Hertz for its convenience and fleet size, but with the caveat that one must take all necessary steps to protect their interests: thoroughly inspect the vehicle for pre-existing damage, confirm all charges and return locations in writing, and document any issues immediately upon discovery. The experiences shared by some customers highlight that relying on staff to resolve critical, time-sensitive, and safety-related issues (like a faulty seatbelt or tire problems) may lead to frustration and additional charges. Therefore, the Morristown location is best chosen for standard, straightforward rentals where the renter is prepared to be observant and meticulous about the condition of the vehicle they receive. When the experience is seamless, this location provides excellent access to quality vehicles in a prime North Jersey spot.
Hertz Car Rental - Morristown - Headquarters Plaza Exterior
Car Rental Agency
- Cargo Van Rental
Hertz Car Rental - Morristown - Headquarters Plaza Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Parking
- On-site parking
Hertz Car Rental - Morristown - Headquarters Plaza Photos










Hertz Car Rental - Morristown - Headquarters Plaza Location
Hertz Car Rental - Morristown - Headquarters Plaza
460 Headquarters Plaza, Morristown, NJ 07960, USA
Hertz Car Rental - Morristown - Headquarters Plaza Reviews
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★ 5★ 4★ 3★ 2★ 1The rental car that I booked was Tesla but got a polestar I understand that these are "similar" vehicles per hertz policy but it's way too far from truth. I was okay getting the polestar, as soon as I got the car and I sat in it, I realised the passenger seatbelt was not working. I promptly reported it to the agent who gave me the car, to this the agent said unfortunately we can't do anything now since we are closed but you should go to the Newark airport location they will help you either by replacing the car or by giving you another car as this is a safety hazard . I headed to Newark airport and all the staff from the return check-in people to customer support agents to the manager were extremely rude. They didn't help me at all. They kept saying that I needed to log an incident with the roadside assistance and gave me 2 options 1) close my contract 2) lodge an incident with the roadside assistance team ( even though they were right there). They spoke very rudely without showing any empathy towards the situation that I was in. I was charged ~400 dollars including the security deposit for 200. When I chose option 1 to close my contract they said they would only refund me 30 dollars out of the total this was because they would still charge me for one day worth of rental and an additional fees of returning the car at a different location.Another issue that I faced was , there was an unknown phone on the car rentals boot.. I reported them that it's not mine and I suspect that it belongs to one of the staff at Morristown location where I picked up the car from . They bluntly told me that they can not do anything about it and I should take it to police.It was my first and definitely last time that u rented car from hertz . I will most certainly never rent from hertz ever again in the future. They have some serious standards to meet when it comes to customer service , courteousness in the staff being the most basic.
October 03 · Saily JogI would give 0 stars if available. I am in a rental now due to an accident. Soon after renting I got a tire pressure low sign, I went to a gas station and a screw in the tire was found. Now the malfunction sign keeps turning on and the radion stays on when I turn off the car. I was given a voucher by Hertz to take the car to a Firestone or Pep boys site. I called Firestone and was told I could come in on Sunday. I went and was told I need to come back on Tuesday. I asked would it be dangerous to drive. He shook his shoulders and said 'could be'Of couse Hertz is closed.
September 07 · Rose DiDonato!!!!!READ BEFORE RENTING!!!!!!!My boyfriend and I rented a car from this location, they called us the day of and pushed our pick up time back an hour because it needed an oil change and new tire. We looked past that. The car was dirty to begin with, inside and out. Ended up just wiping down on the inside of the car myself. We quickly got home, packed the car and started our trip. As we were driving down the NJ turnpike about to cross state lines, I had gone into the console looking for my chapstick I had quickly thrown in there when we picked up the car. Looking in the console, I noticed there was something sticking out of a little cubby. I turned my head and to my surprise, it was weed in the console. Thinking of the fact that we were taking a road trip, going to cross over multiple state lines, unsure if there is anything else in the vehicle, I quickly called hertz corporation to figure out what I needed to do. Long story short, we had to pull over, call the cops, wait for the cops, call hertz corporation back with a police case number, then travel 45 minutes out of our way to a different hertz location, wait in an hour long line and then waited for a manager(who was so nice and understanding of the negligence of his peers at the Morristown location), was able to get us the the same car. Then had to transfer everything out of the one car and into the other. This whole ordeal took 4 hours. 4 hours out of the first day of our vacation. All of this could have simply been avoided if the vehicle was cleaned. Or just CHECKED if your gonna be lazy. The negligence and carelessness of this establishment could have costed us SO much legal issues if we didn’t find the weed. God forbid if we got pulled over? Or if we kept the car after finding it and there was something else in the car? This LOCATION just willingly put our license at risk, ruined the first 2 days of our trip, all because they are careless and lazy.We called Morristown the following day, and they really seemed unbothered by our deep concerns. All they were able to offer us was to take a day of our trip off of our bill, which was 96$. The service manager then told us he got the car from Paramus Hertz, and Paramus told him it’s was cleaned. I’ve been renting vehicles from the Paramus hertz location for trips since 2015 and have NEVER had a bad experience.Stay away if you can.
September 11 · Katie ChicarellaI should have listened to other people's reviews... My rental was a dirty beat up car, with crumbs in the cup holders and door compartments, and the entire car was loaded with cat or dog hair. Not to mention the interior and seats were all super beat up and damaged. I didn't realize how dirty the inside was until the employee already hurried back inside, and I figured maybe it was bearable to I started to drive. Then once the windows went down the animal hair started flying everywhere. I called the location but was out on hold for 25 min. By the time they answered I was already crossing into New York (I had an appointment I absolutely could not miss a few states away). Their solution was for me to drive back and get a different car. I explained how far I was, and he just repeated himself. After pushing a little (which I hate) he told me I could exchange the car at a different Hertz or get it cleaned myself and they would reimburse me. I called 5 different Hertz locations along the way and they all said they didn't have any cars. So I opted to take some allergy meds and drive with all the windows down until the hair all flew out. Needless to say, I'm never renting from this place again. I paid $80 a day plus fees for a filthy beat up car that gave me an allergic reaction and the staff didn't really seem to care. Do yourself a favor and go to the enterprise car rental not too far down the road.
December 21 · Amanda TaylorHertz in Morristown headquarters plaza is very good and I would highly recommend using them. They are very nice there, rates and car selection is also great. Thanks
June 18 · Paul Ferrera
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