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Avis Car Rental
- 379 Parsippany Rd, Parsippany, NJ 07054

Car rental agency, Van rental agency ★3.0

379 Parsippany Rd, Parsippany, NJ 07054, USA

3.0
Avis Budget group always falls short on customer service, over charging ridiculous fees and even their rental selection is anything but the level it strives to be when it comes to competing with Enterprise/National. Which explains why they have to nickel and dime you for every single penny because they can’t compete. First off, I was in a rental for 30 days and I was told by a worker of the location I rented from to simply call in and they would re write my contract. 30 days comes and I call and call and call and no one answers the phone. The rental was due at 3 PM on 9/12. I go into the location on 9/15. Keep in mind I’ve already paid another 30 days before going into to get into another contract. They close out my account and I’m charged 380$ in late fees. A 1340$ rental becomes a 1720$ rental all because no one would answer the phone and I was 2 hours away from the location for the weekend and would have been charged hundreds to close out and re write the contract at a different location than I picked up from. Their staffing is trashy and never clean cut looking always. You have to pay out of pocket when your vehicle gets an oil change and then they will reimburse you. Their phone support customer service NEVER helps either anything. Enterprise on the other hand will never charge you more than 65$ for a one way fee. You could drive the car from one side of America to another and it still would be a flat 65$. They would never charge you late fees literally EVER. They re write your contract for you over the phone even if it’s a week late it’s still the same 30 day fee you agreed upon from the jump and then the next 30 day charge. They don’t charge you to extend your rental if you choose to do so, Avis charges 48$ every time you do so. You simply drive the car into a Firestone and they will do the oil change on enterprise corporate account and you drive off. Their customer service is classy and respectful and that’s simply why they are worth 35 billion and Avis is worth 5 billion. Avis needs to re think their position in the car rental industry. They are THE WORST!!!!! & they will continue to be if they don’t re think their customer service and policies. I have been in a rental with them for 90 days straight now and I have had the worst experience from the beginning to end. - Chelsey
Avis Car Rental Overview Intro Detail Photos Location Reviews

Avis Car Rental Introduce

For residents and businesses in Northern New Jersey, Avis Car Rental on Parsippany Road in Parsippany, NJ, serves as an essential local resource for all vehicle rental needs. Located in the heart of Morris County, this agency provides a broad and modern fleet, ensuring that whether you need a reliable sedan for a daily commute, a rugged SUV for a weekend trip to the Poconos, or a large passenger van for group travel, a solution is readily available. The Parsippany location operates as both a dedicated car rental agency and a van rental agency, accommodating various requirements from single-day rentals to long-term corporate contracts.

The brand prides itself on offering the vehicle diversity and technological convenience expected from a leading national provider. Customers in the New Jersey area can benefit from the ease of making a reservation and the flexibility of payment options, which include both major credit cards and debit cards. A notable highlight of this branch is its commitment to providing active military discounts, recognizing and rewarding the service of military members and their families in the community.

While the location aims to deliver a top-tier rental experience, it is important for prospective renters to be aware of the mixed customer feedback typical of large rental groups. Some customers have praised the location for great service from individual employees and clean cars, while others have reported frustration with company-wide policies, potential fees for contract extensions, and difficulties reaching central customer support. Local users should maintain clear communication with the Parsippany staff, such as the reportedly excellent Kevin, and thoroughly review all contract terms, particularly for long-term rentals, to ensure a smooth transaction that meets the expected level of service.

The strategic placement of this Avis branch in Parsippany makes it a convenient pick-up spot, bypassing the congestion and added costs often associated with airport locations, making it a truly 'neighborhood' car rental option for Morris and surrounding counties.

Location and Accessibility

The Avis Car Rental agency is centrally located in Parsippany, offering superior accessibility for customers throughout Morris County, including neighboring towns like Morristown, Denville, and Boonton. Its placement on Parsippany Road makes it a quick drive from major thoroughfares, facilitating easy collection and return of vehicles.

Physical Address: 379 Parsippany Rd, Parsippany, NJ 07054, USA.

The location benefits from its proximity to key New Jersey highways, including Interstate 80 and Interstate 287, providing a direct route for drivers heading east toward Newark and New York City, or west toward the Delaware Water Gap and Pennsylvania. The convenience of a non-airport rental experience is a significant advantage for local users.

Accessibility Features for New Jersey Renters:

  • The facility provides a Wheelchair Accessible Entrance, ensuring easy access for all customers, adhering to the commitment to serve the diverse New Jersey populace.
  • Dedicated Wheelchair Accessible Parking Lot spaces are available for the convenience of patrons with disabilities.
  • On-site Parking allows customers to securely leave their personal vehicle while picking up their rental.
  • A convenient After-Hours Return process is available, where customers can park, lock the car, and place the keys and contract in a secure drop box at the front entrance of the office.
Services Offered

Avis Car Rental in Parsippany offers a wide spectrum of mobility solutions, positioning itself as a flexible partner for personal travel, business needs, and group logistics.

  • Comprehensive Passenger Vehicle Fleet: The inventory typically includes popular classes such as Economy (e.g., Kia Rio), Compact (e.g., Kia Soul), Intermediate (e.g., Toyota Corolla), Standard (e.g., VW Jetta), and Full-Size (e.g., Toyota Camry). For premium needs, they offer Luxury and Premium vehicles (e.g., Genesis G70 or Toyota Crown).
  • Specialized Group and Utility Vehicles: They are an established Van Rental Agency offering Minivans (e.g., Chrysler Pacifica) for 7 passengers, and large 12-Passenger and 15-Passenger Vans (e.g., Ford Transit), catering to sports teams, corporate outings, and large families in New Jersey.
  • SUV and Pickup Truck Selection: The fleet extends to various size SUVs, from Intermediate (e.g., Toyota Rav4) to Full-Size and Premium SUVs (e.g., Ford Expedition or Chevrolet Suburban), along with Midsize Pickup Trucks (e.g., Toyota Tacoma).
  • Commercial and Long-Term Rentals: Through Avis Truck New Jersey, the location may also facilitate rentals of cargo vans, box trucks, and long-term fleet solutions tailored for local Parsippany businesses and university/student moving needs.
  • Exclusive Military Discount Program: Avis proudly offers Active Military Discounts, typically providing up to 35% off the base PAY NOW rates for active-duty military, veterans, National Guard/Reservists, and their immediate family members, often in partnership with programs like WeSalute+.
  • Flexible Payment Methods: Accepting all major Credit Cards, as well as Debit Cards, although debit card use may be subject to additional terms and credit checks, especially for non-New Jersey residents.
  • Complimentary Pick-up Service: Customers can arrange a pick-up service by calling the local location directly to ease the process of getting to the branch.
Features / Highlights

The Avis Car Rental branch on Parsippany Road stands out from other local providers through several key features focused on customer value and convenience in the New Jersey market.

  • Strong Support for U.S. Military: The significant Active Military Discounts offered, often up to 35% off, are a core highlight, providing substantial savings for the large military and veteran community in the tri-state area.
  • Unmatched Fleet Breadth: The simultaneous operation as a major car and van rental agency allows New Jersey customers to source compact, luxury, SUV, and large passenger vehicles all from one trusted neighborhood location.
  • Strategic Neighborhood Location: Being situated on a major road in Parsippany, rather than at a major airport, results in easier access and avoidance of airport fees and congestion, saving local renters both time and money.
  • Convenient After-Hours Return: The availability of a secure key drop box is a crucial feature for New Jersey travelers whose return schedule falls outside of the regular operating hours.
  • Focus on Cleanliness and Service: Positive customer reviews specifically highlight the cleanliness of the cars and excellent service from staff members like "Kevin," demonstrating that high-quality, personal customer interactions are achievable at this location.
Contact Information

To check availability, confirm military discount details, or arrange a reservation with the Avis Parsippany team, please use the contact details below:

  • Address: 379 Parsippany Rd, Parsippany, NJ 07054, USA
  • Phone: (973) 428-3900
  • Mobile Phone: +1 973-428-3900

Hours of operation are typically Monday through Friday from 7:30 AM to 5:30 PM, and Saturday from 9:00 AM to 1:00 PM, with holiday hours varying. It is always recommended to confirm current hours and policies directly with the branch.

What is Worth Choosing

For residents of Parsippany and the broader Morris County region of New Jersey, choosing the Avis Car Rental location on Parsippany Road is worth it primarily for the unique combination of convenience and specialized vehicle access. The seamless availability of everything from small, fuel-efficient vehicles to large 15-passenger vans makes it an exceptionally versatile choice for both personal and commercial renters. The clear, advertised benefit of a substantial Active Military Discount positions Avis as a preferred vendor for New Jersey's military community.

The neighborhood setting, paired with the option of a free local pick-up service, removes significant friction from the rental experience. The ability to return the vehicle after-hours also adds a layer of flexibility that is essential for New Jersey commuters and travelers facing unpredictable schedules. Furthermore, a positive customer experience highlight, citing clean cars and friendly, informative staff, indicates that high-quality local service is very much a possibility at this specific branch.

However, long-term renters must heed the serious warnings found in customer feedback regarding late fees, charges for contract extensions, and difficulties in reaching customer support for complex issues like long-term contract changes or maintenance reimbursement. To ensure a positive experience, customers should explicitly ask about all potential fees, contract extension policies (including any associated charges), and the exact procedure for handling vehicle maintenance (like oil changes) to avoid unexpected charges. By leveraging the local convenience and excellent fleet selection while maintaining proactive communication and careful attention to the rental agreement's terms and conditions, the Avis Parsippany location can be an invaluable resource for reliable, short- and long-term vehicle rentals in Northern New Jersey.

Avis Car Rental Details

  • Highlights

  • Active military discounts
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Payments

  • Credit cards
  • Debit cards
  • Credit cards
  • Parking

  • On-site parking

Avis Car Rental Photos

Avis Car Rental Picture 1Avis Car Rental Picture 2Avis Car Rental Picture 3Avis Car Rental Picture 4Avis Car Rental Picture 5Avis Car Rental Picture 6Avis Car Rental Picture 7Avis Car Rental Picture 8Avis Car Rental Picture 9

Avis Car Rental Location

Avis Car Rental

379 Parsippany Rd, Parsippany, NJ 07054, USA

Avis Car Rental Reviews

An average rating of ★3.5 from 110 user reviews.

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★ 5★ 4★ 3★ 2★ 1

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