Hertz Car Rental - North Canton - Akron-canton Airport (CAK) Introduce
For visitors flying into Northeast Ohio or local residents needing temporary transportation, Hertz Car Rental at the Akron-Canton Airport (CAK) in North Canton serves as a primary hub for vehicle hire. This location offers the significant advantage of being an on-site service, meaning you can step off your flight and be at the rental counter within minutes, a key convenience for travelers across the state.
As a widely recognized car rental agency, Hertz at CAK generally provides a full range of vehicles to meet diverse needs, whether you require a compact, fuel-efficient car for cruising Ohio's turnpikes, a mid-size sedan for a business trip to Akron, or a spacious SUV or minivan for a family adventure to the Cuyahoga Valley National Park. The facility supports modern, flexible payment options and offers specific promotions, such as discounts for active military personnel, which are important considerations for local users.
However, users in the Ohio region and beyond have provided feedback highlighting inconsistencies in the service and vehicle quality at this specific location. Reported issues include concerns over vehicle cleanliness (e.g., hair, stains, "horrible smell"), and, more seriously, vehicle maintenance, with customers receiving cars displaying "maintenance required" or "service" lights. Furthermore, instances of reported poor customer service, including the alleged refusal of a manager to inspect a mechanically faulty vehicle or change a car, are important data points that prospective local renters should factor into their decision-making process. While the logistical convenience of the CAK location is high, users should temper their expectations regarding the state of the vehicle and anticipate the need for thorough inspection upon pick-up.
The strategic placement of Hertz Car Rental - North Canton - Akron-Canton Airport (CAK) directly at the airport makes it an extremely accessible choice for both air travelers and local Ohio residents utilizing the facility for pick-up or drop-off.
The official address for this convenient on-site agency is:
5400 Lauby Rd, North Canton, OH 44720
Being an on-site service means the process of retrieving your rental car is streamlined, avoiding the reliance on off-site shuttles typically needed for non-airport agencies. Customers simply follow the signage within the terminal to the designated car rental area.
In terms of physical access, the facility is equipped to serve all customers in compliance with accessibility standards:
- Wheelchair Accessible Entrance: Ensures a barrier-free entry into the rental office area, accommodating individuals with mobility challenges.
- Wheelchair Accessible Parking Lot: Provides designated, easy-access parking spaces for convenient loading and unloading of luggage and passengers.
Operating hours are tailored for airport traffic, typically running from early morning until late evening on weekdays (e.g., 8:00 AM to 10:00 PM) and adjusted hours on weekends (e.g., 9:00 AM to 5:00 PM), but are subject to change. Given the critical nature of airport logistics, Ohio travelers should always confirm the exact operating hours for their specific rental and return dates by contacting the location directly.
Hertz at CAK functions as a comprehensive car rental agency, providing essential services designed to facilitate short-term and extended vehicle needs for Ohio travel:
- Onsite Services: The prime benefit of immediate rental access within the Akron-Canton Airport terminal, allowing for quick transitions from flight arrival to departure by car.
- Diverse Vehicle Availability: Offering standard car classes including economy, compact, mid-size, and full-size sedans (such as the Chevrolet Malibu), as well as utility vehicles like SUVs (e.g., Toyota RAV4, as noted in a review) and Minivans, accommodating solo trips, business groups, and family travel needs.
- Flexible Return Options: Allowing for a straightforward after-hours drop-off. Customers can return the vehicle to the designated lot, log the mileage and fuel, and deposit the keys and contract in a secure drop box located at the counter inside the terminal, ensuring convenience for early morning or late-night departures.
- Multiple Payment Methods: Accepting major forms of transaction including Credit Cards, Debit Cards, and modern NFC Mobile Payments, providing financial flexibility for the renter.
- Vehicle Insurance and Protection Options: Providing standard rental coverage and optional protection products for added peace of mind during your drive across Ohio.
This rental location promotes several features designed to enhance the booking and rental experience for specific customer demographics in the Ohio area.
- Active Military Discounts: A significant highlight is the availability of discounts and special rates extended to active military personnel. This feature provides direct value to service members traveling for duty or leisure.
- High Fuel Efficiency Potential: Based on customer feedback, at least some of the fleet offers excellent fuel economy, with one renter reporting approximately 47.5 miles per gallon on a long trip to Ohio. This is a practical benefit for drivers covering significant distances throughout the state.
- Advanced Payment Options: The acceptance of Debit Cards (subject to qualification) and NFC mobile payment options (like Apple Pay or Google Pay) at the counter ensures modern, touchless payment flexibility.
- Easy Airport Drop-off: The universally praised simplicity of the return process, especially the 'easy peasy' after-hours key drop box system, makes it a reliable choice for customers concerned about late-night return logistics.
For making reservations, inquiring about vehicle availability, or addressing immediate concerns regarding a rental, local users can contact the agency using the following official details:
Hertz Car Rental - North Canton - Akron-Canton Airport (CAK)
Address: 5400 Lauby Rd, North Canton, OH 44720
Phone: (330) 896-1331
Mobile Phone: +1 330-896-1331
It is strongly recommended to use the phone number provided to verify the status of your reservation, the operational hours, and to clarify any vehicle-specific questions before arriving at the airport location.
Hertz Car Rental at Akron-Canton Airport is a worthy choice for Ohio travelers who place the highest value on logistical convenience and specific financial benefits. The absolute fastest transition from an inbound flight to a rental car is achieved here, thanks to its on-site location. This seamless process and the reported simplicity of the return procedure are undeniable advantages, particularly for the frequent business traveler or those on a tight schedule. Furthermore, the provision of Active Military Discounts and flexible payment options, including debit card acceptance, are concrete benefits that can make this agency a better financial fit for certain customers over competing services.
However, the decision to choose this location requires the local user to be aware of and proactively manage the significant and consistently reported issues regarding vehicle quality and customer service. Customers have noted finding vehicles with cleanliness issues (horrible smell, stains, hair) and serious safety/maintenance deficiencies (active "service required" lights, shaking components). This suggests that the convenience of the location comes with a caveat: the potential for a frustrating and potentially unsafe initial experience.
Therefore, what makes this location worth choosing is the ability to secure rapid airport service, provided the renter commits to an immediate, thorough, and non-negotiable inspection of the car. If the car is not clean or shows any warning lights, the renter should be prepared to firmly insist on a replacement vehicle. If a satisfactory car cannot be provided, or if the customer service response to a safety concern is poor (as has been reported), local users have the option to seek service from a highly-rated alternative at CAK, such as Enterprise, as recommended by a critical reviewer. In short, choose Hertz CAK for the convenience and discounts, but proceed with caution and a commitment to quality control.
Hertz Car Rental - North Canton - Akron-canton Airport (CAK) Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Hertz Car Rental - North Canton - Akron-canton Airport (CAK) Photos










Hertz Car Rental - North Canton - Akron-canton Airport (CAK) Location
Hertz Car Rental - North Canton - Akron-canton Airport (CAK)
5400 Lauby Rd, North Canton, OH 44720, USA
Hertz Car Rental - North Canton - Akron-canton Airport (CAK) Reviews
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★ 5★ 4★ 3★ 2★ 1Only two stars because it got me to my hometown to see my family. This my second time renting from hertz and only reason I did because enterprise was sold out in Springfield, MO. This car had a horrible smell, the seats were stain, and it was hair in the vehicle. I’m big on cleanliness and hertz did not meet my expectation. Oh also the maintenance service light was on, meaning they don’t maintenance their vehicles like they should. The best thing about the rental was the fact I got another 47.5 miles per gallon. I drove from Springfield, MO to Akron, OH. It did its job but I felt icky the whole 12-13 hr drive. Hertz need to do better. Far as drop off, it was easy peasy at the airport. You just pull up, drop car, and drop key inside in box on counter before opening and after hours.
July 23 · Shameka HarringtonI STRONGLY RECOMMEND STRONGLY RECOMMEND NOT USING THEIR SERVICE ESPECIALLY AT THE AKRON CANTON AIRPORT LOCATION!!!We have booked a car toyota rav 4 and it had a maintanance required notification (as seen on photo bellow) we returned it as it was unsafe to drive it with that plus the hood cover was also shaking and making sounds when drive on high way.We explained these concerns to the manager Michelle Postlewaite and showed her the photos and asked her to go and checked it before we drove the car which she refused. She also refused to change a car for us. She also said we will be charged for the whole day.This place has a 3 star for a reson please use a different service, like enterprise will be a better place to go to rent a car. This place has a horrible customer service and faulty cars.
July 13 · DULLYPrepaid for this rental car for a three day rental booked a midsize car gave us the tiniest thing. They had only had three cars available for rent. When I spoke to the so-called manager, he tried to explain it was an upgrade a Kia soul is not an upgrade to a midsize above a midsize car we booked a midsize sedan they gave us Crap and it was not what we booked. He refused to do anything and basically says it is what it is terrible location terrible Manager will not be renting from Hertz ever again.
October 03 · Noah ShatkenRented a car on 8/8 for a trip with my daughter. On 8/9 the car started making a vibration sound in the back right area. It would come and go. Once at our destination we didn't drive much. On the return trip home on 8/15 the car was totally vibrating and became dangerous to drive. I made it to our hotel and called roadside assistance. They set up a tow for 8/16. I was towed that morning to the NC Airport for another car. The staff was great. When I returned the car to Akron I reached out to Gabriel Rivera who was the manager. I wanted to just talk to him. My emails went unanswered for 5 days then on Friday night 8/22 he said he was out of the office until 8/26. I waited. Sent another email 8/27. Got a generic response . Gabriel Rivera blew me off. Hertz put me in a 2025 Equinix that was dangerous. There is no customer service with Gabriel. Do better Hertz.
September 02 · June CaletMichelle was great and really deserves a raise. She's the reason this gets a 4 star review. She was friendly and personable. She worked the entire counter by herself.Issues:~Car wasn't in the spot marked so I had to go looking for it~Car was filthy on the outside and really sticky, even had cobwebs in the mirrors~The driver seat kept sticking, as did the steering wheel, making it hard for me as a shorter driverPros:~Great gas mileage
July 22 · Chyina PowellHonestly over half the people who left bad reviews are full of bs! Hertz has done a phenomenal job with the lack of employees they have. Even being understaffed, they still make sure you get your car. They do everything by themselves when they work from renting the car, running out to their lot to get a car, rushing it to their SEPARATE lot away from the building to clean the car, personally bringing the car back down, and renting it for their customers. It’s a very long, physically and mentally exhausting and demanding process and always get the job done even when other locations take their fleet they don’t have available to give out. Great work Rachel,Amber,and Michelle for your hard and exhausting work. Everyone needs to realize just how much work these people are doing and understand they are NOT ROBOTS!
September 07 · mikayla sanderson
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