Hertz Car Rental - Pittsburgh - Baum Boulevard Introduce
For residents, university students, and businesses operating within the dynamic city of Pittsburgh and the greater Pennsylvania region, having access to a reliable, major-brand car rental agency is essential. Hertz Car Rental - Pittsburgh - Baum Boulevard serves as a key option, providing the expected fleet variety and professional structure of a globally recognized company right in a convenient neighborhood location. Situated near the bustling areas of Shadyside and East Liberty, this branch is often the choice for those needing a vehicle for local errands, weekend trips across Pennsylvania, or temporary replacement cars, without the need to travel to the airport.
As a full-service car rental agency, the Baum Boulevard location specializes not only in the standard array of passenger vehicles—from economical compact cars perfect for navigating Pittsburgh's unique streets, to comfortable SUVs for family excursions to the Poconos or down the turnpike—but also in more specialized transport. A notable offering for the local community is the availability of Cargo Van rentals, which is highly valuable for moving, home projects, and small business logistics throughout Western Pennsylvania. This dual focus ensures that they cater to both the personal and light commercial needs of the Steel City’s population.
While operating under a global brand name, the local experience at this specific branch is naturally shaped by the on-site staff and immediate vehicle availability. Customers have reported varied experiences, noting exceptional, courteous service from some agents, while others have highlighted significant challenges, particularly concerning reservation reliability and the availability of confirmed vehicles. This mixed feedback suggests that while the brand promises a quality service, prospective renters in Pennsylvania should remain proactive and confirm their reservations and vehicle availability well in advance, especially during peak travel times.
The strategic location of the Hertz branch on Baum Boulevard places it in a high-density, easily reachable area of Pittsburgh, which is beneficial for locals who are not arriving via Pittsburgh International Airport (PIT). Baum Boulevard itself is a major artery, connecting various East End neighborhoods.
Address: 5634 Baum Blvd, Pittsburgh, PA 15206, USA
This address is conveniently near East Liberty, Shadyside, and Bloomfield, making it accessible via multiple local transit routes and major city roads for those without a car. For customers requiring in-person support or vehicle pick-up, the agency offers on-site services. Importantly, the location demonstrates a commitment to accessibility, which is a key consideration for all Pennsylvania users:
- Wheelchair Accessible Entrance: Ensures ease of entry into the office for all customers, facilitating a smooth start to the rental process.
- Wheelchair Accessible Parking Lot: Provides designated parking spots that are properly sized and positioned, allowing for convenient access to and from the rental office.
The ability to handle rentals and returns in a central Pittsburgh neighborhood, away from the typical airport rush, is a significant convenience for residents dealing with insurance replacements, mechanical issues with their personal car, or simply planning a road trip into the rest of the Commonwealth.
The Hertz Car Rental - Pittsburgh - Baum Boulevard location provides a robust selection of services, ensuring a solution for nearly every local transportation need, whether for leisure or business purposes. The primary service offerings include:
- Diverse Passenger Car Rentals: A full range of passenger vehicles, typically including economy cars (like the Mazda 3 or Ford Focus for city driving), mid-size sedans, full-size cars (e.g., Chevrolet Malibu), SUVs (such as the Chevrolet Equinox), and potentially luxury vehicles, catering to all travel styles across Pennsylvania.
- Specialized Cargo Van Rental: A valuable service for the Pittsburgh area, offering commercial vehicles like cargo vans to assist with moving furniture, hauling equipment for small businesses, or supporting large-scale DIY projects.
- Onsite Services: The availability of in-person staff and facilities at the 5634 Baum Blvd location for immediate vehicle reservations, documentation, pick-up, and drop-off during business hours.
- Flexible Payment Options: Accepting multiple forms of modern payment, including Credit Cards, Debit Cards, and modern NFC Mobile Payments, providing convenience for a wide range of Pennsylvania customers.
- Insurance and Protection Options: Offering standard rental protection products, such as Loss Damage Waiver (LDW) and Liability Insurance Supplement (LIS), which renters can purchase to manage their liability during the rental period, an important consideration for Pennsylvania's insurance requirements.
This Pittsburgh Hertz location is distinguished by several features and official policies that are designed to enhance the customer experience and cater to specific groups within the Pennsylvania community:
- Active Military Discounts: A key highlight and commitment to service, offering special discounts for active military personnel, which is a valuable benefit for service members and their families stationed or residing in the Pennsylvania area.
- Comprehensive Payment Acceptance: Going beyond credit cards, the acceptance of Debit Cards and NFC Mobile Payments (like Apple Pay or Google Pay) provides maximal flexibility for customers managing personal finances.
- Commitment to Accessibility: The provision of both a Wheelchair Accessible Entrance and a Wheelchair Accessible Parking Lot ensures the location is designed to be fully navigable for all customers.
- Major Brand Reliability (Hertz): Customers benefit from the backing of an internationally recognized rental car company, offering a professional contract structure, 24/7 roadside assistance, and the potential for rewards program benefits (e.g., Gold Plus Rewards).
- Dual-Purpose Fleet: The critical inclusion of the Cargo Van Rental option alongside the traditional car fleet makes this a go-to location for both domestic travel and utility-based needs.
For residents of Pennsylvania needing to secure a reservation, inquire about vehicle availability (especially cargo vans), or discuss specific rental policies, the primary contact information for the Baum Boulevard branch is as follows:
Address: 5634 Baum Blvd, Pittsburgh, PA 15206, USA
Phone: (412) 441-1902
Mobile Phone: +1 412-441-1902
Given the reports of occasional vehicle unavailability, it is highly recommended that all Pennsylvania customers utilize the phone numbers provided to confirm their confirmed reservation status and specific vehicle class availability before traveling to the location. Always verify current operating hours, as these can be subject to change based on local demand or corporate adjustments.
The Hertz Car Rental - Pittsburgh - Baum Boulevard location is a worthwhile choice for Pennsylvania users seeking the professionalism of a national brand paired with the convenience of a neighborhood location. It stands out due to its dual vehicle offering—standard cars for travel and essential Cargo Vans for utility. Furthermore, the verified discount for active military personnel and the modern, flexible payment options (Credit Card, Debit Card, NFC) are significant benefits that cater well to the local community's needs.
However, it is vital to acknowledge the critical customer feedback regarding service issues, particularly the reported unreliability of confirmed reservations and the risk of vehicle unavailability upon arrival. To ensure a smooth experience for your trip around Pittsburgh or across the Keystone State, local users should adopt a rigorous approach:
- Confirm and Re-confirm: Always call the local branch directly (412-441-1902) to confirm your reservation and, more importantly, verify that the exact vehicle class you booked is physically available at the 5634 Baum Blvd lot at least 24 hours before your scheduled pickup time.
- Check the 'Do Not Rent' Status: If you have had any previous issue with the brand or a related affiliate, call in advance to ensure your name is not mistakenly on a 'Do Not Rent' list, as one customer reported a delay due to a clerical error.
- Document Service Interactions: While some staff are described as "courteous and professional," maintaining a record of agent names, confirmation numbers, and communication details can be essential for resolving any potential issues arising from vehicle shortages or administrative errors.
By leveraging the strong features of this Hertz location—convenience, cargo van options, and military benefits—while taking precautionary measures against reported operational shortcomings, Pittsburgh renters can maximize their chances for a successful and stress-free rental experience.
Hertz Car Rental - Pittsburgh - Baum Boulevard Services
Car Rental Agency
- Cargo Van Rental
Hertz Car Rental - Pittsburgh - Baum Boulevard Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Hertz Car Rental - Pittsburgh - Baum Boulevard Photos










Hertz Car Rental - Pittsburgh - Baum Boulevard Location
Hertz Car Rental - Pittsburgh - Baum Boulevard
5634 Baum Blvd, Pittsburgh, PA 15206, USA
Hertz Car Rental - Pittsburgh - Baum Boulevard Reviews
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★ 5★ 4★ 3★ 2★ 1It’s the worst rental car location imaginable — not even worth one star.I had a confirmed reservation, yet many people, including myself, couldn’t get a car.This is an utterly unreliable company where it’s very common for customers to arrive and find no vehicles available.They don’t even bother to apologize or show any sense of responsibility. Truly a terrible, unprofessional rental car company.Never Use this shop!
October 11 · 이지훈Great service by the 3 young men who helped me with this rental. I ended up with an upgrade, which was great considering they mistakenly had me on their Do Not Rent list, but hadn't informed me until I was face to face with the agent! Thankfully, they corrected the error and I left a happy camper. Again, thanks to the 3 young men/agents who staffed the location. Very courteous and professional! Hertz needd to make their work environment a little more cheerful though...
January 14 · Brendalee Harris-HillsSHAMEFUL! If I could give it a zero I would. They were supposed to be open at 8am and no one even showed up until 8:20. Then they booked the wrong vehicle, charged us without explaining, and refused to fix the error when asked. I asked to speak to a manager and was denied. I was met with completely unprofessional, downright childish behavior. The lack of customer service was absolutely appalling. Will NEVER use this company again. Enterprise fixed our problem immediately, and did it with a smile. Shame on Hertz and their sad excuse of a "business"
August 29 · Hannah ThybergI rented a car for 6 days. Location opened 30 minutes late on the day of pick up. I returned the car on time the day it was supposed to be returned. We received a voicemail from an “Aiden” off of a cellphone (not even the business number) saying they were charging us a $500 cleaning fee because they found dog hair in the car. There was no dog in the car. We tried calling the number back and the actual business number and we could not get through to anyone. I’ve seen other reviews about fraudulent charges from this location. We will be reporting this transaction as fraudulent. Beware they are clearly stealing money from their customers.
September 22 · thomas puopoloTold one customer in my presence that “reservations” don’t mean they have cars - asked her to come back tomorrow. Then gave me a hard time because they didn’t have my car either. It finally arrived an hour after it was agreed on. Location is poorly run and staff are mean, miserable and loaded with excuses. If you don’t like it, it’s actually your fault. I’ve used the location a number of times but am not coming back.
May 06 · Paul Diegelman
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