Enterprise Rent-A-Car Introduce
For residents and visitors in the Pittsburgh area, especially those near the Monongahela River communities, finding a reliable and accessible rental vehicle is often a necessity. The Enterprise Rent-A-Car location at 908 E 8th Ave in Homestead, PA, serves as a key local hub for both car rental and van rental needs. As part of a globally recognized brand, this particular branch blends the professionalism of a major company with a distinct local commitment, including proudly identifying as a women-owned business. This combination of national standard and local identity provides a notable option for those seeking temporary transportation solutions.
The customer experience at the Homestead Enterprise location is characterized by efficiency and a willingness to go the extra mile, though it is not without its operational challenges. One satisfied customer noted the exceptional personalized service: "Fantastic rental experience. The car was clean and well maintained. Even though I had planned to get an Uber back home and they were busy at the time, they were kind enough to drop me off at home. I appreciated that extra help in the morning as I had to go to work." This reflects Enterprise’s long-standing reputation for customer service, particularly the local pick-up and drop-off service, which is highly valued in the industry.
However, the operational aspects of the specific Homestead facility, particularly its size and lot capacity, present a practical hurdle for some local users. A returning customer stated: "I like using Enterprise. This location is the most convenient to my home. However, it is a very small lot meaning fewer vehicle choices and you can't park your car in their lot; if you drive and need to leave your car, you must park it on the street, which I did and, must say, I'm not a fan." This is important information for local users to consider: if you plan to drive your personal vehicle to the office, be prepared for on-street parking, which may be less secure or convenient than an on-site lot.
Another point of friction noted in customer feedback revolves around sales tactics, specifically the aggressive promotion of insurance products already covered by a third party. "Service was quick but I had purchased cheaper car protection from Expedia which the salesperson disparaged, unlike at another Enterprise venue in Monroeville. I'm not a fan of that tactic, either." While upselling is common in the industry, customers appreciate transparent and respectful interactions. Local patrons should feel confident to politely decline coverage if they have already secured protection through another channel, such as their credit card or personal insurance.
Despite these minor service nuances, the Homestead branch remains a convenient and frequently chosen option for its accessibility and range of rentals, providing essential mobility to the greater Pittsburgh community.
The Enterprise Rent-A-Car branch is situated in Homestead, a borough just southeast of Pittsburgh, making it easily reachable from communities along the Monongahela River, including Munhall and West Homestead.
Key location and access details for Pennsylvania users:
- Address: 908 E 8th Ave, Homestead, PA 15120, USA. This address places it near key commercial areas, offering a convenient local access point away from the congestion of downtown Pittsburgh.
- Operating Hours: The location operates during standard business hours, generally accommodating the local community’s needs for weekday and limited weekend rentals:
- Monday to Friday: 8:00 AM – 6:00 PM
- Saturday: 9:00 AM – 12:00 PM
- Sunday: Closed
- Physical Accessibility: A significant advantage of this branch is its commitment to inclusion:
- Wheelchair accessible entrance.
- Wheelchair accessible parking lot.
- Parking Advisory: As noted by local users, customers must be aware that on-site parking for personal vehicles is limited or unavailable, requiring reliance on nearby street parking during the rental process.
As a full-service Enterprise branch, the Homestead location offers a comprehensive suite of car and van rental services designed to meet a variety of personal, business, and insurance-replacement needs for Pennsylvania drivers.
The critical services offered include:
- Car Rental Agency Services: Providing a diverse fleet of vehicles ranging from economy and compact cars for fuel-efficient travel to full-size sedans, SUVs, and luxury vehicles for family trips or business needs.
- Van Rental Agency Services: Offering larger vehicles, such as minivans and passenger vans, which are essential for group travel, large families, or small organizational needs.
- Local Pick-Up Service: A highly praised feature where Enterprise personnel will pick up the renter (within a reasonable distance) and bring them to the rental office, eliminating the need to arrange separate transportation to the location.
- Insurance Replacement Rentals: Working directly with insurance companies for customers whose personal vehicles are undergoing repair following an accident or damage, ensuring a seamless replacement process.
- Variety of Payment Options: Accepting major credit cards and debit cards for rental deposits and payments, along with the convenience of NFC mobile payments.
- Corporate and Leisure Travel: Catering to both local business needs and individual vacation or short-term rental requirements.
The Enterprise branch in Homestead stands out for several key business and service features that appeal directly to the local Pennsylvania clientele.
Key features and highlights that define this location:
- Identifies as Women-Owned: This designation signals a commitment to diversity and community leadership within the Homestead business sector.
- Active Military Discounts: The location honors active military personnel with special rates and discounts, recognizing and supporting the significant population of military families and veterans in the Pittsburgh region.
- Commitment to Accessibility: Full accessibility, including a wheelchair ramp and designated parking, ensures the rental process is accommodating to all customers regardless of mobility.
- Local Drop-Off Assistance: Beyond the initial pick-up, the willingness of the staff to assist with local drop-offs (as noted in customer reviews) demonstrates a customer-first approach to service.
- Clean and Well-Maintained Fleet: Customers frequently report receiving vehicles that are clean and properly serviced, which is foundational for a safe and pleasant driving experience on Pennsylvania roads.
- Broad Fleet Availability: Though the on-site lot is small, the branch draws from Enterprise's regional fleet to offer a wide selection including economy cars, SUVs, and various vans.
For scheduling reservations, confirming pick-up services, or addressing any service questions, customers can reach the Enterprise Rent-A-Car team in Homestead using the following contact information.
- Address: 908 E 8th Ave, Homestead, PA 15120, USA
- Local Phone (Reservations & Service): (412) 464-1100
- Mobile Phone (Direct Line): +1 412-464-1100
The Enterprise Rent-A-Car location in Homestead, PA, is a smart choice for Pittsburgh-area residents due to its combination of global reliability and local focus. What is truly worth choosing here is the exceptional customer service potential, evidenced by the staff's willingness to go above and beyond with personal drop-offs, coupled with the benefit of the active military discount. The convenience of the local pick-up service completely offsets the small lot size, ensuring that getting to your rental car is hassle-free, even without a separate ride.
For local customers who value supporting a women-owned business while expecting the professionalism and reliable fleet of a national brand, the 908 E 8th Ave branch provides a compelling option. While prospective renters should be ready to deal with the minor inconvenience of street parking for their personal vehicle, the accessible facility and the convenience of a nearby, full-service location for everything from a weekend SUV rental to a large cargo van make Enterprise in Homestead a consistently reliable partner for all your temporary transportation needs in Western Pennsylvania. By focusing on your reservation details and confirming insurance choices ahead of time, you can maximize the benefits of this convenient local rental resource.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
908 E 8th Ave, Homestead, PA 15120, USA
Enterprise Rent-A-Car Reviews
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★ 5★ 4★ 3★ 2★ 1I like using Enterprise. This location is the most convenient to my home. However, it is a very small lot meaning fewer vehicle choices and you can't park your car in their lot; if you drive and need to leave your car, you must park it on the street, which I did and, must say, I'm not a fan.Service was quick but I had purchased cheaper car protection from Expedia which the salesperson disparaged, unlike at another Enterprise venue in Monroeville. I'm not a fan of that tactic, either.All said and done, I'd go the extra distance and rent from the locale in Monroeville, instead.
September 30 · Brenda WalshFantastic rental experience. The car was clean and well maintained. Even though I had planned to get an Uber back home and they were busy at the time, they were kind enough to drop me off at home. I appreciated that extra help in the morning as I had to go to work.
September 15 · Andrea DThe staff at Munhall, especially Caleb, made renting a car a smooth process. The vehicle was in good condition and it made for a very comfortable trip. I strongly recommend Enterprise, especially this location.
September 12 · Douglas LoeschThe Enterprise on 8th in Homestead PA has great customer service until it turns horrible. Our car was in the shop and we needed to take my niece to college on Sunday. It was a promise I just couldn't break,so my husband and I decided to rent with Enterprise. We never rented a car before other than with Zcar a few times, so we didn't know the Enterprise rental process. We called and reserved a pickup truck for Sat Aug 23rd at 10 AM. We were advised that it required a Checking Debit card and the address had to match the address of the Driver. Saturday rolls around and while waiting for the bus I called the store to let them know I will be late because the bus is late. It was around 9:30. The agent advised that our rental required a credit card and that the truck I reserved wasn't available at their store. So I inquired about an SUV and she said they do have them. We make it to the store around 10:30 and I assume my reservation would be cancelled, by seeing the demeanor of the agent. I would understand if it was,being late and all. However, she called the manager to see if he would approve the rental of the truck. Mind you, they said they didn't have it. It was approved, then she and another agent explain almost everything and we provide all of our information from paystubs to IDs to references and insurance. When it's time to pay, both agents shake their heads saying that my card can't pay for the rental because I'm not a Driver. So now we can't rent the car. While we were talking about what to do the second agent asked if we used Zelle. We didn't know what Zelle was and the agent explained how it works and that it's instant. Well instant sounded way better than catching a Lyft to the bank so I could deposit the money into my husband's account. The second agent comes from behind the desk and helps us set up the Zelle. She then held both of our phones and did the Zelle transfer with us watching. So now everything seems great and we are ready to get the keys. However, the first agent sees that the transfer is processing. She then states that we can't go forward with the rental because the transfer hasn't posted into his account. It is now 11:30 and the money still hasn't posted. We don't know what to do. We asked to speak with the manager because now the two agent are cold and telling us repeatedly that they close at 12 and that they can't help us. There's no apology for making a difficult situation worse. We went from having the cash to the cash becoming unavailable. I ask again to speak with the manager they just got approval from and they give me the number to call. I call repeatedly but there is no answer. I ask them to call someone above them and the first agent says there's no one to call. It's Now 11:50 and customers are pouring in for both returns and pickups. I was devastated. Not only were we without the rental, we were out the money until it clears. At 11:58 the agent tells us that unfortunately they can't help us because we don't have a way to pay. Another customer was at the desk returning a car as the second agent says "Hey, you can cancel the Zelle" I finally state that I was upset and asked why didn't you say this earlier? And why did you introduce us to something that doesn't work? The first agent stated " Next time don't listen to us.". I walked out in tears. Granted I should have researched before I made a reservation and also shouldn't have trusted the agents. I should have simply went to the bank and deposited the money. What truly upset me was the lack of empathy and accountability. A simple apology would have helped. We later called my husband's bank and had the funds reversed. We were able to rent a Zcar for the 2 days. It cost $200 more than Enterprise but was a much smoother process.
August 24 · Nevah AiganeAbsolutely the most unprofessional car rental business that I’ve ever dealt with. I used their website to make a reservation, for a next day pick up. I received the reservation confirmation email.15 mins before it was time for me to pick up the car, I received a phone call from a VERY unprofessional lackey of this business stating that they had no car’s available for my RESERVATION. I questioned him and stated all of the official confirmation information. What he said next was what any good manger would use as a fireable statement; “You shouldn’t have made the reservation last night. I don’t know what to tell you.” You have got to be joking. Does this petty functionary realize that the whole business model of his employer is based on… RESERVATIONS???Garbage in… Garbage out.
June 21 · Jurado Grigio
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