Hertz Car Rental - Providence Amtrak Station - Gaspee Street

- 400 Silver Spring St, Providence, RI 02904

For visitors arriving in the Ocean State or local Rhode Islanders needing reliable temporary transportation, Hertz Car Rental in Providence offers a range of vehicles and services. This particular location, often branded as the "Hertz Car Rental - Providence Amtrak Station - Gaspee Street," is a key service point within the city. However, it is absolutely essential for all users to know that despite the misleading name, the facility is not located inside or immediately adjacent to the Providence Amtrak Station on Gaspee Street.

The actual facility is situated a few miles away on Silver Spring Street. This discrepancy in location naming is a critical point of public feedback and a necessary warning for anyone planning their travel logistics, especially those arriving by train. The rental agency itself functions as a standard, full-service car rental agency, providing vehicles for tourists, business travelers, and locals needing a temporary replacement car in the Providence Metropolitan Area. Once customers navigate to the correct address, the on-site staff, according to some reviews, are often described as helpful and professional, focusing on efficient service to get renters on the road quickly.

Hertz, as a national brand, provides a wide variety of vehicle types, which at this neighborhood location on Silver Spring Street, may include everything from fuel-efficient compact sedans for zipping around the smaller streets of Rhode Island, to spacious SUVs like the Nissan Pathfinder, which is noted as a popular choice for New England family trips, and even cargo vans for moving or business logistics. Customers seeking a vehicle should always verify availability, particularly since some customer feedback points toward occasional inventory issues at this specific branch.

The operational features, such as accepting multiple payment types and providing specific accessibility accommodations, make this branch a practical, though logistically complex, option for rental car needs in Providence, the heart of Rhode Island.

The importance of knowing the correct location for your rental pick-up cannot be overstated. Users must ignore the "Amtrak Station - Gaspee Street" part of the name for planning purposes and focus solely on the physical street address.

Actual Address: 400 Silver Spring St, Providence, RI 02904

This location is approximately two miles away from the Providence Amtrak Station. Customers arriving by train should budget for a taxi or rideshare service to transport them from the station to the rental office, a fare that has been noted to be around $30, adding significant time and cost to the start of a trip. While one customer reported a successful taxi fare refund from a terrific on-site agent, this is not a guaranteed policy and users should be prepared for the added expense and inconvenience.

In terms of physical access at the Silver Spring Street location, the facility is equipped to accommodate all customers:

• Wheelchair accessible entrance is available for smooth entry and exit from the facility.
• A dedicated wheelchair accessible parking lot is provided, ensuring convenience and compliance for all mobility needs.

The location is situated in an accessible part of Providence, which provides easy access to I-95 and I-195, the primary interstates connecting Providence to the rest of Rhode Island and Southern New England.

Hertz Car Rental at Silver Spring Street provides a comprehensive range of rental agency services typical of a neighborhood-level (HLE) branch:

• Extensive Vehicle Fleet: Offering a variety of vehicles including compact cars, mid-size sedans, standard and 7-passenger SUVs (such as the popular Nissan Pathfinder), and cargo vans, accommodating different travel needs from quick local errands to long-distance road trips.
• Short and Long-Term Rentals: Flexible booking options for daily, weekly, or monthly rentals, which are beneficial for Rhode Islanders needing insurance replacement vehicles or extended stays.
• Optional Services: Including the availability of add-ons such as GPS navigation systems (like Hertz NeverLost®) and vehicle protection packages (such as Loss Damage Waiver and Liability Insurance Supplement), though specific availability should always be confirmed.
• One-Way Rentals: Depending on availability and current policies, the location may facilitate one-way rentals, allowing customers to pick up a vehicle in Providence and drop it off at a different Hertz location, a convenient option for New England travelers.
• AAA Discounts and Loyalty Programs: Participation in AAA discounts and the Hertz Gold Plus Rewards® program allows eligible customers to access special rates and expedited service.

Beyond the standard vehicle rental, the Providence Silver Spring Street location offers several key features:

• Variety of Payment Options: The agency accepts a wide range of payment methods, including major Credit Cards, Debit Cards, and modern NFC Mobile Payments, providing flexibility for all customers.
• Commitment to Accessibility: Features like the Wheelchair Accessible Entrance and Parking Lot demonstrate a dedication to serving all community members and travelers with mobility considerations.
• Presence of Highly-Rated Staff Members: Despite the logistical issues with the address, several customer reviews specifically highlight individual staff members for their exceptional, professional, and empathetic service, successfully resolving issues and providing pleasant rental experiences.
• Diverse Vehicle Choices: From the smallest sedan to a 7-passenger SUV or cargo van, the selection caters to almost every need a Rhode Island driver might have, whether navigating city traffic or heading to the coast.
• Convenient Local Operating Hours: The location maintains standard business hours throughout the week, making it accessible for local pick-ups and returns outside of peak airport travel times.

To ensure a smooth transaction and confirm current policies, vehicle availability, and most importantly, the logistics of your pick-up, it is highly recommended to contact the Providence office directly:

• Actual Address: 400 Silver Spring St, Providence, RI 02904
• Phone: (401) 274-4043
• Mobile Phone: +1 401-274-4043

Using the provided phone numbers for direct contact is the best way for Rhode Island users to mitigate potential issues, especially regarding the non-adjacent location to the Amtrak station.

Choosing the Hertz Car Rental location on Silver Spring Street in Providence is ultimately worth it for Rhode Islanders and travelers who prioritize the brand's diverse fleet, competitive rates, and excellent on-site customer service (once at the correct location), provided they are fully aware of and prepared for the logistical challenges. This location is not recommended for those needing to simply walk a few steps from the Amtrak platform.

The primary reason for hesitation—the misleading "Amtrak Station" address—is a genuine frustration that has cost previous customers time and money. However, if you are a local who can easily drive or take a short ride directly to 400 Silver Spring St, or a traveler willing to factor in the extra transit time and cost from the train station, the core benefits of a major rental agency are still present.

The positive feedback regarding staff who are "terrific, gracious, and helpful," sometimes even arranging taxi fare refunds, suggests that the commitment to service is strong at the individual employee level. For those seeking reliability, a variety of vehicle types (including popular SUVs for navigating the region), and the convenience of modern payment options like NFC mobile payments, this Hertz location remains a viable option in the Providence area. Just remember to use the physical street address, 400 Silver Spring St, as your absolute final destination, and always call ahead to confirm your reservation and vehicle availability, which is sound advice for any car rental in the busy Rhode Island market.

Hertz Car Rental - Providence Amtrak Station - Gaspee Street

400 Silver Spring St, Providence, RI 02904, USA