Enterprise Rent-A-Car

- 1674 Hartford Ave #1, Johnston, RI 02919

When Rhode Island residents and visitors require a reliable vehicle, the experience should be stress-free, personable, and efficient. The Enterprise Rent-A-Car branch located at 1674 Hartford Avenue in Johnston, RI, provides exactly that, standing out as a local favorite renowned for its world-class customer service. This is not just another car rental counter; it's a neighborhood business where customers feel genuinely valued and taken care of "by friends, not just a rental company."

The exceptional reputation of this Johnston location is built on the dedication of its staff, whose personalized approach consistently turns challenging situations into smooth, positive outcomes. Customer testimonials highlight specific team members, such as Lexi, for being "absolutely amazing," "incredibly nice," and possessing "excellent" problem-solving abilities, particularly when navigating complicated insurance and coverage extensions. This proactive willingness to help resolve customer issues and provide complete transparency is the hallmark of their service model. The high praise confirms that the staff are not only professional but also deeply personable, making the entire rental process feel easy and perfect from beginning to end.

In addition to delivering superior service, this Enterprise branch also contributes to the Rhode Island community by identifying as a women-owned business, demonstrating a commitment to supporting diverse local ownership. They also offer tangible support to military families through valuable active military discounts. For anyone in the Providence metro area needing a vehicle—whether a temporary replacement, a business van, or a car for a weekend trip—this Johnston office combines convenience, a diverse fleet, and service that truly goes the extra mile.

Location and Accessibility

The Enterprise Rent-A-Car facility is strategically positioned in Johnston, a key area that offers convenient access to the entire Providence metro area and beyond. Its address on Hartford Avenue places it near major local roadways, making it easily reachable for residents across central Rhode Island.

The branch’s location and robust accessibility features are designed to ensure every customer, regardless of mobility needs, can complete their rental process smoothly and comfortably.

• Address: 1674 Hartford Ave #1, Johnston, RI 02919, USA
• Regional Access: Located off Hartford Avenue, the office provides straightforward connections to I-295 and other state routes, facilitating quick travel to Providence, Cranston, and Warwick.
• Comprehensive Accessibility: The facility is well-equipped to serve all customers:
  • Wheelchair Accessible Entrance: Ensures a clear path into the office for those using mobility devices.
  • Wheelchair Accessible Parking Lot: Provides designated, easy-to-access parking spots near the entrance.
• Operating Hours: The standard operating hours are convenient for both early pickups and late returns throughout the work week, though it is always recommended to confirm before visiting.
  • Monday – Friday: 8:00 AM – 6:00 PM
  • Saturday: 9:00 AM – 12:00 PM
  • Sunday: Closed
• After-Hours Service: For flexibility, the branch offers an after-hours return service. Customers can lock the car doors and place the keys in the secure key drop box located near the front door.

Services Offered

As a dual-service car and van rental agency, the Johnston branch of Enterprise is prepared to meet a wide variety of personal and business transportation demands across Rhode Island.

• Extensive Vehicle Categories: The fleet includes options for every need, from economic city driving to family trips across New England:
  • Economy, Compact, and Mid-Size Cars: Perfect for solo travel, quick errands, and maximizing fuel efficiency.
  • Full-Size Sedans and SUVs: Offering comfort, space, and a reliable ride, particularly useful for navigating Rhode Island's variable seasons.
  • Minivans: Ideal for families and groups, providing 7- or 8-passenger capacity and ample luggage room.
  • Van Rentals: Catering to commercial or large group needs, offering various sizes of passenger and cargo vans, including 12- and 15-passenger options.
• Flexible Rental Terms: Whether you need a vehicle for a single day, a week, or a month-long insurance replacement, the agency accommodates short-term and extended rental periods.
• Multiple Payment Options: Customers can choose their preferred method for security deposits and final payments:
  • Credit Cards (Major providers accepted).
  • Debit Cards.
  • NFC Mobile Payments (For convenient, contactless transactions).
• Travel into Canada: For those planning extended road trips, the location allows travel into Canada for renters of the age of 21 and older, generally covering Economy through Full Size cars and Minivans.
• Insurance and Refueling Options: The branch offers the optional Damage Waiver (DW) to reduce renter liability for vehicle damage. They also provide flexible refueling options: prepay fuel, let Enterprise refill, or the customer refills before returning.

Features and Highlights

The qualities that make the Johnston Enterprise a standout choice for Rhode Islanders extend beyond its fleet and services, focusing on customer care and community values.

• Exemplary Customer Service Personnel: The staff, including specific team members like Lexi, are celebrated in customer reviews for being incredibly personable, flexible, kind, and excellent problem-solvers. This ensures a low-stress and highly positive rental journey, even when unexpected issues arise.
• Women-Owned Enterprise: The location is designated as a women-owned business, providing customers with an opportunity to support diverse local entrepreneurship within Rhode Island.
• Support for Military: The branch proudly offers active military discounts, demonstrating a concrete commitment to honoring and assisting service members and their families in the region.
• Seamless, Transparent Process: The rental process is frequently described as "smooth, easy, and perfect from beginning to end," highlighting the staff’s transparency and efficiency.
• Focus on Customer Satisfaction: The willingness of employees to extend assistance, even in complex situations involving third parties like insurance companies, ensures a high level of customer satisfaction that encourages repeat business.

Contact Information

For making a reservation, inquiring about a vehicle, or discussing specific rental needs in the Rhode Island area, the Enterprise Rent-A-Car Johnston office is available at the following details:

Address: 1674 Hartford Ave #1, Johnston, RI 02919, USA
Phone: (401) 831-0222
Mobile Phone: +1 401-831-0222

Given the strong focus on personalized service noted in customer reviews, calling the office directly is a highly effective way to receive assistance and benefit from the staff's expertise in navigating rental complexities, such as those involving insurance extensions or vehicle type selection.

What is Worth Choosing This Location?

For residents of Rhode Island, choosing the Enterprise Rent-A-Car in Johnston is a choice for guaranteed peace of mind and superior service. The single most compelling reason to select this branch is the documented evidence of its outstanding, friendly, and solution-oriented staff. In a service industry often criticized for impersonal transactions, this location is praised for making customers feel "taken care of by friends." Whether you are coordinating a car replacement with an insurance company, need a specific type of van for a business, or are simply renting a car for a personal trip, the team's commitment to making the process "stress-free" is invaluable.

Furthermore, supporting this women-owned agency and benefiting from their active military discounts allows customers to make a socially conscious decision while receiving high-quality service. The combination of a reliable fleet, accessible location, flexible terms, and a highly personable staff sets the bar incredibly high. This Johnston office ensures that every detail, from the initial contact to the final drop-off, is handled with a level of care and competence that solidifies its reputation as the premier car and van rental solution in the Rhode Island area.

Enterprise Rent-A-Car

1674 Hartford Ave #1, Johnston, RI 02919, USA