Hertz Car Rental - Us5clb

- 2420 Two Notch Rd, Lexington, SC 29072

For residents and visitors in the heart of South Carolina, securing reliable and convenient transportation is essential for navigating the Columbia metropolitan area, traveling to the coast, or heading upcountry. The Hertz Car Rental branch, identified locally as US5CLB, offers a dedicated neighborhood car rental agency service, conveniently located off a major corridor to meet the mobility demands of the community.

This Hertz location, while technically situated in Lexington, efficiently serves the broader Columbia region, being positioned on Two Notch Road. As a well-established name in the car rental industry, the branch is expected to provide a wide array of vehicles, from economical compact cars for city driving to larger sedans and SUVs for family trips. The commitment to accessibility is evident, with features designed to accommodate all patrons, including wheelchair accessible parking and entrance points. Furthermore, the acceptance of both credit and debit cards offers flexibility for customers managing their travel or replacement vehicle needs.

The experience at this branch, however, appears to be a mixed one, based on recent customer feedback, which is important for any prospective renter in South Carolina to consider. While the brand carries a well-known name, some local users have expressed significant frustration regarding customer service and operational efficiency. One common issue cited by reviewers is significant delays in opening times—a website time of 7:30 AM was reportedly not honored, with the office opening closer to 8:10 AM while customers waited outside. This lack of punctuality and communication is a key point of dissatisfaction for customers with morning schedules, especially those who have appointments or tight travel itineraries.

Additional customer complaints focus on what felt like intrusive or unnecessary documentation requirements, with one reviewer noting staff "ask about personal details about your life like if you were applying to a high level government job." Specific issues included an insistence on a secondary phone number that the customer did not have, leading to a feeling of "rude and horrible customer service." Another critical, yet less common, operational issue mentioned is the imposition of strict driving restrictions, where the vehicle was "not a car you can drive to any states as they won’t allow their car to be driven in certain states." These internal policies can catch customers off guard and are a major concern for those planning road trips or multi-state travel outside of South Carolina.

Ultimately, for local South Carolina customers, this Hertz branch provides the convenience of a widely recognized brand and a local presence, but requires proactive confirmation of all policies, hours, and vehicle restrictions at the time of booking to ensure a smooth experience.

The Hertz Car Rental branch, US5CLB, is strategically located at 2420 Two Notch Rd, which serves as a vital artery for the Columbia and Lexington communities. Although the official mailing address places it in Lexington, SC 29072, the proximity to the main Columbia metropolitan area makes it a highly accessible and practical neighborhood location for renters who prefer to avoid the busy airport terminals.

This prime positioning is easily reached from various points in the metro area, making it a viable option for residents requiring a short-term replacement vehicle or a reliable ride for a local vacation.

Important location and access details include:

• Convenient Road Access: Located on Two Notch Road, offering a straightforward route for pick-up and drop-off without navigating complex downtown traffic.
• Wheelchair Accessibility: The location features a wheelchair accessible entrance and a wheelchair accessible parking lot, demonstrating compliance with standards to accommodate all customers.
• Neighborhood Focus: The primary function is to serve local residents and businesses, often providing better availability than airport locations during peak travel times, although this is subject to current inventory.

As a professional car rental agency, this Hertz location provides the core services expected from one of the industry's leading brands. The selection of vehicles aims to cater to a broad spectrum of South Carolina travel needs, ensuring the right car is available for the right occasion.

• Comprehensive Car Rental Fleet: Offers a variety of vehicles including economy cars for budget-conscious renters, compact and mid-size sedans, and larger vehicles such as SUVs, all subject to local inventory availability.
• Flexible Payment Options: Accepts major credit cards and debit cards for rental deposits and payments, offering a necessary convenience for local customers who may not wish to use a credit card. Note that rentals with a debit card often involve additional restrictions and deposit requirements, which should be confirmed directly with the branch.
• Insurance and Replacement Rentals: Works with insurance providers to supply temporary replacement vehicles for customers whose personal cars are undergoing repairs, a common service needed by local residents.
• Additional Equipment Rentals: While not explicitly listed for this location, standard Hertz services typically include optional add-ons such as GPS navigation units and child safety seats (infant, child, and booster) for an additional daily charge.
• One-Way Rental Options: Like most Hertz locations, one-way rentals within a certain range are generally possible, though cross-border state restrictions must be verified with the branch prior to booking, especially in light of the customer feedback regarding state limits.

The Hertz location on Two Notch Road offers several key features that benefit South Carolina customers looking for a reliable rental experience.

• Trusted Global Brand: Customers benefit from the backing and extensive fleet maintenance standards associated with the internationally recognized Hertz name.
• Debit Card Acceptance: The flexibility to use a debit card for transactions is a significant convenience, though customers must be prepared for the likely verification checks and higher deposit holds.
• Full Accessibility: Dedicated wheelchair accessible features in both parking and entry areas ensure a welcoming and accessible environment for all mobility levels.
• Neighborhood Convenience: Serving as a local rental office, it provides an easily reachable alternative to the busier airport location at Columbia Metropolitan Airport (CAE).
• Road Trip Potential: While state-to-state restrictions must be clarified, the fleet typically includes comfortable vehicles suitable for longer road trips across the Southeast region.

To ensure all rental requirements and policies are understood before arrival, local customers are strongly advised to contact the Hertz US5CLB branch directly. This is particularly important for confirming opening times and discussing any potential restrictions on multi-state travel.

Address:2420 Two Notch Rd, Lexington, SC 29072, USA

Phone (Main):(803) 520-0548

Mobile Phone:+1 803-520-0548

Choosing the Hertz Car Rental location on Two Notch Road in Lexington is an appealing option for South Carolina residents who prioritize a known brand and local accessibility. For those living in the northeast section of the Columbia metro area, this neighborhood branch offers superior geographical convenience compared to traveling to the airport or other distant city locations. The availability of vehicles for both short-term local use and longer trips is generally excellent, backed by a large corporate fleet.

The key features that make this location a worthy consideration are its flexible payment policies, which include debit card acceptance, and its guaranteed accessibility for all patrons. Knowing that the facility is prepared with wheelchair access simplifies the logistics for many renters or their traveling companions.

However, the critical public feedback cannot be overlooked, as it highlights potential inconsistencies in operational factors such as punctuality and customer service practices, specifically regarding strict personal documentation requirements and potentially unexpected out-of-state driving limitations. Therefore, the recommendation is to choose this branch with a proactive approach: always confirm your exact pick-up time, call in advance to ensure the branch is open and the car is ready, and explicitly ask about any state-to-state driving restrictions if your itinerary requires leaving South Carolina.

In summary, for reliable vehicle options from a major brand, situated in a convenient local spot near Columbia, and with the benefit of flexible payment methods, Hertz on Two Notch Road remains a strong choice, provided the renter takes the crucial step of verifying all policies and times directly with the branch staff to mitigate potential service delays.

Hertz Car Rental - Us5clb

2420 Two Notch Rd, Lexington, SC 29072, USA