Dollar Rent a Car Introduce
A notable highlight of this branch is its identification as a **women-owned business**, demonstrating a commitment to diversity and community involvement within the Virginia business landscape. Furthermore, the overall rental process is often lauded by customers for its efficiency, with one reviewer noting a "smooth rental experience" that "took a few minutes, no unnecessary questions," especially when compared to the sometimes lengthy processes at larger metro airport locations. Customers frequently report receiving new cars that occasionally even exceed the class they initially booked.
The available fleet typically encompasses a wide range of vehicle classes, including compact and economy cars like the Chevrolet Spark or Ford Focus, intermediate and full-size sedans like the Toyota Corolla or Chevrolet Malibu, and a selection of SUVs. They also cater to larger groups with various vans, including minivans and full-size passenger vans, ensuring a vehicle to suit any itinerary or passenger load. The location supports modern transactions, accepting all major Credit cards, Debit cards, and NFC mobile payments for a quick and easy checkout.
However, while many customers experience great service, there have been reports of isolated issues regarding staff punctuality and attitude. We advise all users to arrive punctually and maintain professional communication to ensure the smoothest transaction possible.
The precise address is: 100 Bowen Loop, Charlottesville, VA 22911, USA.
For arriving airline passengers, the rental counter is typically located within the airport terminal, often near the baggage claim area, requiring only a short walk to the car lot. This in-terminal presence greatly simplifies the pick-up process. For non-airline passengers, following the airport signage for "Arrivals" or "Baggage Claim" will guide you directly to the counter.
The location provides excellent logistical support and features a strong commitment to accessibility:
- Wheelchair Accessible Entrance: Ensures easy access to the rental counter and facilities for all customers.
- Wheelchair Accessible Parking Lot: Provides designated and convenient parking spaces.
- On-site Parking: Available for customers who drive their personal vehicle to the airport and require secure parking during their rental period.
- Comprehensive Vehicle Fleet: Offers an extensive selection of late-model cars, typically including:
- Economy and Compact Cars (e.g., Chevrolet Spark, Ford Focus)
- Mid-size and Full-size Sedans (e.g., Toyota Corolla, Chevrolet Malibu)
- SUVs (Compact to Full-size, including models like the Chevrolet Tahoe or Jeep Compass)
- Specialty Vehicles (e.g., Luxury sedans, Convertibles, and various Pick-up trucks)
- Group Transportation Options: Includes Minivans (like the Chrysler Pacifica or similar) and larger passenger Vans (e.g., 12-passenger and 15-passenger Ford Transit models) for family vacations or professional group travel.
- Military and Government Programs: Offers competitive government rates and various military discounts, including up to 25% off for military community members through programs like ID.me, and specific benefits like no fees for additional or underage drivers on official travel.
- Modern Payment Methods: Accepts flexible payment options for convenience:
- Credit Cards (Major providers)
- Debit Cards
- NFC Mobile Payments (for contactless transactions)
- Dollar Express Rewards: Provides benefits for frequent renters, including complimentary membership in the rewards program for official government travel and the potential to earn frequent flyer miles.
- Women-Owned Business: The branch proudly identifies as a women-owned business, supporting diversity and inclusion in the local economy.
- Exceptional Transaction Speed: A key advantage, particularly at an airport, is the reported speed of the rental process, which one customer praised for taking only a "few minutes" with no "unnecessary questions," significantly cutting down on wait times.
- Active Military Benefits: Offers highly relevant benefits to the large military and government population in Virginia, including preferential rates for both official and leisure travel, and in some cases, waiving fees for underage or additional drivers.
- High-Quality Fleet: Customers frequently mention receiving "brand new cars" and occasionally free upgrades to a vehicle class "better than the one I paid for," indicating a well-maintained and customer-focused vehicle allocation process.
- Convenient Airport Access: Located directly in the airport terminal with on-site parking, providing the most straightforward pick-up and drop-off experience for both incoming and departing travelers.
- Address: 100 Bowen Loop, Charlottesville, VA 22911, USA
- Toll-Free Phone: (866) 434-2226
- Mobile Phone: +1 866-434-2226
Furthermore, supporting a **women-owned business** while simultaneously accessing competitive rates and **active military discounts** (for which Virginia has a high demand) adds significant community and financial value to your choice. The combination of easy access, on-site parking, and the acceptance of modern **NFC mobile payments** makes this a highly efficient and logistically smart option. While occasional rudeness from an employee was reported, the consistent positive feedback on vehicle quality and speed of service suggests that the underlying operational infrastructure is highly effective. Customers should proceed with courtesy and, as always, verify their reservation details, but can expect a generally superior and time-saving experience when selecting Dollar Rent a Car at the Charlottesville Albemarle Airport.
Dollar Rent a Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Parking
- On-site parking
Dollar Rent a Car Photos






Dollar Rent a Car Location
Dollar Rent a Car
100 Bowen Loop, Charlottesville, VA 22911, USA
Dollar Rent a Car Reviews
airport30 minutes
★ 5★ 4★ 3★ 2★ 1Great little airport with easy as pie car rental service. I got a brand new car, that was better than the one I paid for. Smooth rental experience, took a few minutes, no unnecessary questions. Compare this to SIXT at DCA airport in DC, lines are so long and they take 20-30 minutes to complete your rental process, have you sign and acknowledge in 4-5 places.
June 27 · Anji BediEmployee arrived late to work so the location was not open yet when we arrived after the posted opening time. Employee was rude, said he did not have to give us a car and initially refused because he didn’t like our attitude. Worst rental car counter experience I have had.
September 15 · AlecVery disappointed in the lack of customer service we received from the front desk lady. She was incredibly rude and had no interest in helping us rent a car that our 2 car seats could safely fit into. After the attitude we received from her we decided it was best to cancel our reservation with Dollar and go with Enterprise, they were actually capable of finding a car that fits car seats. I'm not sure who manages this location but they should reconsider having such disrespectful staff on their team. Between her attitude and lack of self care she is clearly not cut out for customer service.
May 06 · Moe RWorst rental experience ever. Vehicle had less than 1/2 tank of fuel. Picked up vehicle late at night and drive 15 miles and did not realize until next morning. Called immediately, was told to take pictures of level and odometer. Showed agent when returning, was told no problem. I immediately received a larger bill than expected. Have had to call and email multiple times.I am still fighting for my fuel charge refund. I returned the vehicle with more fuel than when I left the facility. Lesson to be learned. check your fuel level and if it's not full, return car immediately or plan on spending hours of your time fighting to try to get it back.
January 29 · Nick TI dont really like to bash a company for my service, I would rather have a one on one with someone in authority. However, Dollar Rental makes it almost impossible to do that. I rented 2 vehicles last month, one on March 29th and again on March 10th of this year. The customer service was so unprofessional and I thought that was unnecessary. More than that, they did not give me my deposit back from either of the rentals (rental records #520613693 and #424207070). I returned the vehicles on time without a blemish on either of then, so why am I not due my deposits? After trying to reach someone even to this date, I have not been able to do so. To top it off, they took $368.00 out of my account which my bank is investigating at this point. In these uncertain times, why would they try to keep my money? I gave them honest business and in return I got robbed. To make matters worse, the Charlottesville location accused me of stealing their vehicle because they couldn't find it for some reason. I did not understand that, I returned it with the keys. A police officer who worked at the airport had to assist me in paying for my vehicle which I left on their lot while I traveled. He knew I returned their car. I am a Correctional Officer and therefore I do not steal vehicles. The whole experience was so stressful and there was no one for me to talk to about it. My significant other was an L1 at Hertz for years and even he could not explain why they conducting business this way.
April 17 · Veronica Austin
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