National Car Rental Introduce
For many Ohio residents and travelers flying into Northeast Ohio, the process of securing reliable ground transportation starts immediately upon arrival. National Car Rental at the Akron-Canton Airport (CAK), located in North Canton, provides an on-site, in-terminal solution for car rental needs. As one of the premier vehicle rental agencies operating directly within the airport facility, National is particularly well-suited for business travelers and frequent renters, thanks to its focus on speed and efficiency. The location serves as an excellent gateway for those looking to explore the greater Canton, Akron, and Cleveland areas, or simply to get home after a flight.
This specific National Car Rental branch offers a range of vehicles, from economical sedans ideal for navigating city traffic to comfortable SUVs perfect for family road trips through the Ohio countryside. While aiming for convenience, the agency also sets itself apart with several unique features, including being a locally recognized women-owned business, adding a distinctive element to the services provided in the Ohio region. However, users should be mindful of the importance of clear communication regarding reservations and operating hours, as local experience can vary. For a seamless rental, utilizing the available digital tools and confirming details directly with the office is always recommended, especially for late arrivals or those holding high-tier loyalty status.
The National Car Rental agency is perfectly situated for travelers at the Akron-Canton Airport (CAK). The official address is 5400 Lauby Rd, North Canton, OH 44720. This central location is incredibly convenient, as the rental counter is typically found directly within the airport terminal, often right across from the baggage claim area. This allows Ohio travelers to move seamlessly from their flight to the rental counter, eliminating the need for shuttle buses or long walks to off-site facilities—a significant time saver for busy professionals or families.
The location also demonstrates a strong commitment to accessibility. As a key service provider at a major transportation hub, it ensures all customers have unhindered access to their services. Specifically, the branch provides a certified Wheelchair Accessible Entrance, making entry into the rental facility easy for everyone. Furthermore, Wheelchair Accessible Parking Lot spaces are designated and available nearby, ensuring convenient parking access for customers with special mobility requirements. This focus on onsite services and accessibility enhances the overall convenience of renting a car immediately upon landing at CAK.
National Car Rental at CAK focuses exclusively on high-quality Car Rental Agency services, catering to a diverse range of vehicle needs for Ohio users. They are known for providing both standard rental agreements and specialized corporate and leisure programs.
- Diverse Car Fleet: The agency generally offers a full spectrum of vehicles, which typically includes economy cars, intermediate and full-size sedans, various classes of SUVs (from small to large), minivans, and sometimes premium and luxury vehicles, ensuring a match for any trip type in Ohio.
- Onsite Services: Being located in the airport terminal means the agency offers direct, onsite pickup and drop-off, a crucial convenience for air travelers.
- Corporate and Loyalty Programs: National is famous for its Emerald Club loyalty program, which often allows frequent renters to bypass the counter and choose their own vehicle from the Emerald Aisle (at participating locations) for maximum speed and convenience.
- Rental Discounts: They offer notable programs, including Active Military Discounts, which provides savings and benefits to military personnel and their families.
- Flexible Payment Methods: The agency accepts a broad array of payment types for transactions, including all major Credit Cards, Debit Cards, and modern methods such as NFC Mobile Payments.
The National Car Rental location at Akron-Canton Airport possesses several distinctive features that make it a notable option for Ohio customers, particularly those who travel often or require specific accommodations.
- Certified Women-Owned Business: This branch proudly Identifies as Women-Owned. By choosing to rent here, customers can support a local, diverse business enterprise while receiving the quality of a national brand.
- Active Military Discounts: A significant highlight is the provision of Active Military Discounts, offering savings to service members as a gesture of gratitude for their commitment and service to the country.
- NFC Mobile Payments: Embracing modern technology, the location accepts NFC Mobile Payments, streamlining the checkout process and allowing for a fast, contactless transaction.
- Seamless Airport Access: The availability of Onsite Services directly within the terminal building ensures the quickest possible transition from air travel to road travel.
- Full Accessibility: The inclusion of a Wheelchair Accessible Entrance and Wheelchair Accessible Parking Lot ensures that the rental process is inclusive and accessible to all customers arriving at CAK.
For all reservation inquiries, specific questions about vehicle availability, or details on their Emerald Club and discount programs, customers can use the following direct contact information for the National Car Rental branch at Akron-Canton Airport:
Contact Information
Address: 5400 Lauby Rd, North Canton, OH 44720
Phone: (844) 366-2647
Mobile Phone: +1 844-366-2647
Choosing National Car Rental at the Akron-Canton Airport is particularly worthwhile for Ohio travelers who value speed, loyalty benefits, and specific discounts. The key advantage is its in-terminal location, which is the fastest way to get on the road from a flight. The ability to use your Emerald Club status (for frequent renters) to select a vehicle and bypass the counter is a huge time-saver and a major reason why business travelers consistently choose this brand.
Furthermore, the fact that the agency is a women-owned business provides a great opportunity to support local, diverse entrepreneurship, while the clear provision of an Active Military Discount offers real value to those who serve. The acceptance of modern payment methods, including NFC mobile payments, also speaks to a commitment to a fast, modern transaction experience.
However, potential customers should take the provided customer feedback into serious consideration. The reviews highlight concerns regarding customer service, particularly involving the management's conduct, and reports of the branch closing early despite confirmed reservations and flight information. For any airport rental, these operational inconsistencies, which can lead to travelers being left without transportation, are critical issues.
Therefore, when booking this location, it is essential to:
- Confirm the operational hours directly with the office, especially for reservations near closing time or on weekends.
- Document your reservation details, including flight information and any loyalty status, clearly.
- If using a debit card, review the specific local Renter Requirements Policy regarding deposits and insurance verification, as airport locations often have stricter rules for non-credit card payments.
While the on-paper features—accessibility, military discounts, woman-owned status, and Emerald Club access—are highly appealing, travelers should mitigate potential issues by proactively confirming all details and ensuring they have a contingency plan in case of late-night operational changes. The convenience offered by its airport presence, however, remains a strong factor for many Ohio travelers. The overall rating of the location as a key car rental resource at CAK must be balanced with a cautious approach to customer service quality and operational reliability, which appear to have been problematic for some patrons.
National Car Rental Details
From the business
- Identifies as women-owned
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
National Car Rental Photos










National Car Rental Location
National Car Rental
5400 Lauby Rd, North Canton, OH 44720, USA
National Car Rental Reviews
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★ 5★ 4★ 3★ 2★ 1Terrible location. Aubrey, the manager is subpar, rude, treats customers terribly. I am a National loyalty member, executive elite (the highest level). They left me on a Sunday evening without a car. They closed the branch early despite my flight info attached to my reservation. My flight was only 25 minutes late. Then the next day, Aubrey refused to exchange my car and honor my reservation. She stated she had all cars reserved. She was lying through her teeth and when I told her that I thought she was lying, she threatened to call the sheriff on me. Can you believe that? I rent cars for more than 150 days a year, I’ve never been treated so rudely at a National location. She is the epitome of what’s wrong with customer service. National should terminate her.
August 26 · mxjoshuaI had a terrible experience with National Car Rental at Akron airport. I had a confirmed reservation, arrived on time, and found the location closed early with no notice, no call, and no alternative instructions. I was stranded without a rental car, which completely disrupted my plans.To make matters worse, when I eventually got in touch with staff the next day, Aubrey was rude, unhelpful, and downright nasty. Instead of offering any assistance or even basic courtesy, she seemed annoyed that I was upset about being left in a difficult situation.
August 17 · Nikolai UrsinI've never rented from National, but my son recommended them. I was impressed by the ease of the rental process. At airport, I just selected my car. The return at the airport was quick and the attendant was very courteous and professional.
May 24 · Mike BrillI booked a premium SUV as a one way rental. After I drove off for an hour or so I came to know that the car given to me was actually something they wanted to get rid of. It had broken window panels, the trunk lid won't always open at first attempt. it had 46k miles and this is not generally how National is. Please be careful as this is not your typical National dealer.
July 14 · Donny PatelAs a frequent renter at National Car Rental at CAK, I can confidently say this team delivers outstanding service every single time. Their professionalism, efficiency, and friendly attitude keep me coming back, and they always go above and beyond to ensure a seamless rental experience. My most recent weekend rental was no exception—the process was smooth, the vehicle was clean and in excellent condition, and the staff was as courteous and accommodating as ever. The consistency of their top-notch service is what truly sets them apart. I appreciate their dedication to making each rental effortless, and this is exactly why I remain a loyal National customer. If you’re looking for a team that genuinely cares about their customers, the CAK location is second to none!
February 25 · John A
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