Enterprise Rent-A-Car Introduce
Welcome to a focused look at the Enterprise Rent-A-Car branch serving the Naperville and wider Chicagoland area. For residents of Illinois needing a temporary vehicle—whether due to a routine repair, an insurance claim, or planning a weekend family trip—finding a reliable and conveniently located car rental agency is essential. This location aims to be a valuable resource for local users, offering a wide array of vehicles and a customer-centric approach that is worth considering for your next rental need.
Operating as both a dedicated car rental agency and a van rental agency, this Enterprise branch is prepared to meet various mobility requirements. From fuel-efficient compact cars perfect for commuting in Dupage County to spacious vans ideal for group travel or moving projects across Illinois, the fleet is designed to offer practical solutions for everyday life. Furthermore, this branch stands out by identifying itself as a women-owned business, demonstrating a commitment to diversity and community involvement within the local Naperville business landscape.
The experience of renting a vehicle can vary, and local feedback provides valuable context. As reflected in customer comments, the staff's professionalism, such as detailed explanations of billing by service representatives, is often appreciated by those using the service while their personal car is being repaired. Conversely, like any service industry location, the branch has faced criticism, specifically concerning the condition and maintenance of vehicles at pickup and the duration of waiting times for replacements. These varying experiences highlight the importance of communication with the local team and inspecting your rental thoroughly upon collection to ensure it meets your expectations.
At over 800 words, this article continues with detailed information about the location, services, accessibility features, and what makes this Naperville, IL Enterprise branch a strong option for local residents.
Location and Accessibility
This Enterprise Rent-A-Car branch is situated in the active commercial hub of Naperville, Illinois, making it highly convenient for residents throughout the western Chicago suburbs, including Lisle, Aurora, and Downers Grove. The location is easily accessible via major local roadways, specifically located right off West Ogden Avenue, a primary east-west thoroughfare in the area.
For customers who may require assistance traveling to the rental office, Enterprise is well-known for offering a complimentary pickup service for local customers, which can significantly ease the logistics of obtaining a rental vehicle. It is always recommended to call the branch directly to confirm availability and schedule a pick-up time, especially if you live nearby in Naperville or the surrounding Illinois suburbs.
The physical location is designed with customer convenience in mind, and importantly, includes provisions for all members of the community. Specifically, the site offers:
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Services Offered
The core business is centered on providing reliable, short-term vehicle access for diverse needs, which include leisure travel, business use, and insurance replacement rentals. The primary services provided by the Naperville W Ogden Ave location include:
- Car rental across multiple classes (Economy, Compact, Intermediate, Full-Size, Standard, Premium, Luxury, and more)
- Van rental (Passenger vans, Minivans, and Cargo vans for personal and light-duty commercial use)
- SUV rental (Compact, Standard, and Full-Size SUVs for family travel or extra space)
- Pickup truck rental (Available for personal projects or light hauling needs)
- Rentals for insurance replacement or body shop needs, often working directly with local repair facilities
- Roadside assistance packages (Optional add-on for support in unforeseen situations)
- Additional extras such as GPS navigation systems and child safety seats (Available for an added fee)
- Optional coverage waivers (Damage Waiver/DW) to reduce or eliminate a renter's financial responsibility for loss or damage to the rental vehicle
Features / Highlights
Several key features distinguish this Naperville Enterprise branch and contribute to its standing as a valuable local resource for the Illinois community:
- Identifies as women-owned, contributing to local business diversity.
- Offers active military discounts for eligible service members, veterans, and government personnel traveling for leisure or official duty, reflecting an appreciation for military service.
- Accepts multiple payment methods for flexibility, including all major credit cards, debit cards, and NFC mobile payments.
- Maintains a versatile rental fleet with vehicle classes ranging from economical sedans to 12- and 15-passenger vans, ensuring options for almost any requirement.
- Provides the Enterprise Complete Clean Pledge protocols, which involve enhanced cleaning of vehicles to promote customer confidence and health safety.
- Conveniently located in a major commercial area of Naperville, with easy access to I-88 and other major Illinois roads.
Contact Information
For local residents in Illinois, connecting with the branch is straightforward for reservations, inquiries, or scheduling a pickup:
- Address: 1715 W Ogden Ave, Naperville, IL 60540, USA
- Phone: (630) 848-2270
- Mobile Phone: +1 630-848-2270 (Note: This is the international format of the same number)
What is Worth Choosing
Choosing a local car rental provider is often a matter of convenience, reliability, and value. For Naperville and Illinois customers, this Enterprise Rent-A-Car branch offers a compelling combination of these factors. The availability of van rentals is a significant asset for local businesses, churches, or large families planning excursions or requiring temporary moving assistance in the Chicagoland area. Furthermore, the explicit offer of active military discounts is a tangible benefit for service members, veterans, and their families looking for discounted rates on personal or leisure travel. While customer reviews indicate a high level of satisfaction with specific staff members and overall value, they also serve as a reminder for all renters to perform due diligence—inspecting the vehicle and confirming all rental details upfront—to ensure a smooth experience. Ultimately, the broad range of vehicles, the accessibility features, and the special offers available through this women-owned business make it a well-positioned and highly practical choice for your next car or van rental in the Naperville, IL region.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
1715 W Ogden Ave, Naperville, IL 60540, USA
Enterprise Rent-A-Car Reviews
pick upinsuranceteamvanbillpressurepassengertireareacheck
★ 5★ 4★ 3★ 2★ 1I had an extremely frustrating experience with this car rental company. Upon picking up my car, I immediately ran into issues. The first vehicle they gave me was practically undriveable. It was shaking, wouldn’t accelerate properly, and felt unsafe on the road. I returned it after just five minutes, hoping for a quick resolution, but instead, I was met with further disappointment.I had to wait an additional 30 minutes for a replacement car, which, to make matters worse, was in terrible condition. The car was dirty and stained, and when the weather warmed up, it started smelling like poop and urine. It was disgusting, and there was no attempt from the staff to address the poor state of the car or offer an apology for the inconvenience.I expected better, especially when paying for a rental, but it’s clear that quality control and customer service are not priorities here. I won’t be returning, and I would recommend anyone to look elsewhere for a more reliable and pleasant rental experience.
October 03 · Volodymyr ShevchukGot my rental car to use while my car was being fixed due to a fender bender. My service representative Phil was helpful and efficient. My car worked well for the 3 weeks I needed it except for a tire that had low air pressure. This was quickly pumped up at the Enterprise Aurora site. After I returned my car, Phil phoned to tell me that my bill had been paid in it’s entirety by my insurance company and to ask if I had any questions or concerns.
October 16 · Diane MittelhauserI’ve had great experiences with Enterprise, and I especially want to highlight Alondra A. She is always a pleasure to work with professional, friendly, and incredibly helpful. Every time I rent, she makes the whole process smooth and hassle-free. It’s clear she genuinely cares about providing excellent customer service. I always look forward to working with her and highly recommend Enterprise because of employees like Alondra!
July 21 · Anthony VacThank you for being my neighborhood enterprise rent a car. I have rented from you guys for over 20 years and I have been very happy with the service all these years. My recent rental last weekend went as expected - got a good car for a long trip over the weekend. The team, car and the service you offer is exemplary ! Thank you !
August 26 · Mahesh ChandramouliA truly excellent experience. Staff was very helpful, fast and kind.Another nearby car rental company lost my reservation. I was about to cry as I knew this meant I was going to have to disappoint my kids I had promised a trip that I needed a rental van to make happen. I happened upon this Enterprise, explained my situation and they helped right away. Vehicle vehicle was nice. Prices were fair. Everyone I dealt with was kind and courteous. I am very grateful for this staff, they saved the day!Thank you so much, I will be back in the future.
July 09 · Maureen Hatfield
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