National Car Rental Introduce
For residents and visitors in the New York metropolitan area, securing a reliable and efficient car rental in a city where every minute counts is paramount. The National Car Rental location at 239 State Street in Downtown Brooklyn provides a compelling option for those seeking convenience, a professional fleet, and a streamlined pickup experience. Situated in the nexus of Downtown Brooklyn, this agency distinguishes itself not only through its prime location but also through a focus on quick customer turnaround, a feature highly valued by busy New Yorkers, particularly its dedicated business clientele.
Unlike some other neighborhood rental agencies in the borough that are frequently cited for long wait times, this National branch appears to maintain an operational efficiency that translates directly to positive customer feedback. Reviews from local users highlight a successful ability to handle last-minute reservations and provide prompt service, even when nearby competitors are struggling with long lines. This efficiency is often attributed to the benefits of the National Car Rental’s signature loyalty program, the Emerald Club, which is designed to expedite the rental process significantly.
Beyond the transactional efficiency, this location also holds a unique distinction: it identifies as a woman-owned business. This adds a layer of community and corporate responsibility to the professional service offered. Combined with a commitment to accessibility and a willingness to provide discounts for active military personnel, the National Car Rental on State Street aims to be a dependable, inclusive, and community-conscious provider in the highly competitive New York City market. For local travelers looking to escape the city for a weekend or needing a reliable vehicle for business, this location offers a blend of quality inventory and customer-centric service that makes it a noteworthy choice.
In a bustling city environment where time equals money, the experience of a "20-minute" pickup time for a last-minute reservation, as reported by one customer, is a powerful endorsement of their local operation. Long-term customers, particularly those leveraging the Emerald Club benefits, praise the staff and the ease of their "pick your car out in the lot and drive away" process, establishing a strong reputation for hassle-free renting in the downtown core.
The 239 State Street address places National Car Rental in a highly strategic and easily accessible spot, catering directly to the needs of the Brooklyn business and residential community.
- Central Downtown Brooklyn: The location sits conveniently near the convergence of the Brooklyn Heights, Boerum Hill, and Downtown Brooklyn neighborhoods, offering excellent local access.
- Transit Connections: It is exceptionally well-connected to public transportation, being a short distance from major subway hubs like Jay St-MetroTech and Borough Hall, providing access to the A, C, F, R, 2, 3, 4, and 5 subway lines.
- Driving Routes: The proximity to major thoroughfares, including Atlantic Avenue and the entrance to the Brooklyn-Queens Expressway (I-278), makes for a quick and easy departure from the borough toward Manhattan, Long Island, or New Jersey.
- Operating Hours: The branch maintains business hours designed to serve commuters and weekend travelers:
- Monday – Friday: 7:30 AM – 6:00 PM
- Saturday: 9:00 AM – 1:00 PM
- Sunday: 9:00 AM – 12:00 PM
- Parking and Accessibility: This location offers practical accommodations critical for an urban agency:
- On-site parking for pickups and returns
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
As a key player in the national market, National Car Rental provides a full range of vehicles and professional services tailored for both personal and business travel.
- Diverse Vehicle Fleet: The inventory typically includes an array of models, such as:
- Economy and Compact cars (e.g., Nissan Versa or similar) for city driving
- Mid-size and Full-size sedans (e.g., Toyota Corolla, Chevrolet Malibu or similar) for road trips
- SUVs (Standard and Premium) for family travel
- Luxury and Specialty cars (e.g., Audi A4 or similar)
- Minivans (e.g., Chrysler Pacifica or similar)
- Loyalty Program: Features the renowned Emerald Club program, which facilitates a faster, members-only rental process.
- Dedicated Discounts: The agency extends special offers to valued community members, including:
- Active military discounts on rentals.
- Flexible Payment Options: Accommodation for various payment types, simplifying the financial transaction:
- Credit cards
- Debit cards (subject to standard National policies for deposits and identification)
- One-Way Rentals: Offers the convenience of picking up a car in Brooklyn and dropping it off at another National location nationwide, which is highly beneficial for longer travel out of New York.
Several unique and core features set the 239 State Street National Car Rental apart as a preferred choice for many local users in New York.
- Emerald Club for Speed and Choice: This is arguably the most significant highlight. Emerald Club members often bypass the counter entirely, accessing the Emerald Aisle where they can choose any car (mid-size and above) and pay only the mid-size rate. This eliminates long queues and is a major time-saver for business travelers.
- Efficient & Customer-Focused Service: Positive customer reviews strongly suggest that the staff prioritizes getting customers on the road quickly, even during peak rental times, setting it apart from competitors known for excessive waiting periods.
- Women-Owned Business Status: Identifying as a woman-owned business adds an important element of diversity and community support, aligning with the values of many New York City residents.
- On-Site Parking: The availability of on-site parking for renters is a substantial convenience in a high-density urban environment where street parking is scarce and expensive.
- Government and Military Programs: National's robust national programs ensure that active military members and government personnel have access to reliable rates and special benefits for both official and leisure travel.
For making reservations, confirming car class availability, or for assistance with an active rental, customers can reach the State Street branch directly.
- Address: 239 State St, Brooklyn, NY 11201, USA
- Phone: (347) 763-1902
- Mobile Phone: +1 347-763-1902
For any New Yorker who values efficiency, quality, and a smooth transaction process, the National Car Rental location at 239 State Street in Downtown Brooklyn is clearly one of the best local choices. What makes this agency truly worth choosing centers on the positive customer experience, which directly addresses the major pain points of urban car rental.
The most compelling reason to choose this branch is its reputation for speed and reliability. The documented ability to process reservations quickly—even for last-minute rentals—stands in stark contrast to the common reports of hours-long waits at other nearby agencies. This is particularly valuable for the busy professional or a family trying to start a weekend getaway without delay. The combination of an accessible location, on-site parking, and fast service creates a cohesive, positive logistical experience that is hard to find in New York City.
Furthermore, for those who travel frequently or rent for business, the Emerald Club access is an indispensable perk. The ability to bypass the counter entirely, select a preferred vehicle from the designated aisle, and proceed directly to the exit gate (Drop & Go) saves precious time and eliminates administrative friction. For a mid-sized urban location, the access to this tier of premium service is a definitive competitive advantage.
Choosing this National location not only means renting from a major, professional fleet but also supporting a business that proudly identifies as women-owned and offers concrete benefits like active military discounts. While all major agencies offer cars, this particular branch delivers on the promise of the brand's premium services, making it a reliable, high-value option for any New York-based traveler. If you have an important schedule to keep, or simply refuse to spend your valuable time standing in line, this Downtown Brooklyn National Car Rental should be your first consideration.
National Car Rental Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- Credit cards
Parking
- On-site parking
National Car Rental Photos










National Car Rental Location
National Car Rental Reviews
pricespickupmanagerteamcallairportinformationemeraldbookefficient
★ 5★ 4★ 3★ 2★ 1I had a reservation with Avis but they had a 2-hour line to pick up. Went over to National without too much hope but their team got me going in 20 minutes even though I was a last-minute reservation on a busy morning. Car was great and return very easy.
August 31 · david berrebyI am delighted to be a longtime customer of National. They have excellent customer service. The staff at the locations are always wonderful and I love how the Emerald membership allows you to pick your car out in the lot and drive away. So easy!
April 01 · Kerthy FixI have been coming to this location for the past two years while living in Brooklyn to pickup cars for the weekend as I do wedding planning out east. I have never had a better customer service experience than working with Johnny at National. Listen, this is a small regional location in a small parking lot. It’s not the same experience you are going to find at the airport. It gets busy and it can be cramped. It’s New York so have some patience if you’re not familiar with this location.But with that said, Johnny and the National team go above and beyond to give you a great experience. He always shakes my hand with a smile. Asks how everything is going - is genuine and kind. I realize too he treats everyone this way. Everyone that’s a regular knows Johnny. Renting a car especially in New York can be a really tough experience but Johnny is relaxed, professional, and actually makes renting a car at National enjoyable. He always does his best to make you feel comfortable.Today he helped me navigate the parking garage and stopped traffic to let me out. When I rolled down the window he shook my hand and wished me a great weekend. He wasn’t even the one handling my contract today, but he goes above and beyond to make his customers feel welcomed.
March 08 · Logan LambertOther car rental companies could learn a lot from National when it comes to customer service. It’s always a pleasure renting from this location—and from National overall.
July 29 · Menachem LiberowThe agenda on site were nice and helpful. But it was all talk. We had a bad experience with our car rental, terrible roadside help and got stuck behind schedule because of the lack of communication. It’s been a month of trying to reach them and contact national, but it seems like the site is not interested in helping it’s customers. I will not be renting from them again. Their staff are friendly and nice, but helpful they are not.
March 11 · chana Raskin
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