Ruby Medical Transit Services

- 1115 W Pleasant St #6, Portage, WI 53901

For many residents across South Central Wisconsin, access to reliable and comfortable medical transportation is not a luxury—it’s a necessity. That’s where Ruby Medical Transit Services steps in, offering a crucial lifeline as a dedicated Handicapped transportation service based in Portage. Their mission is straightforward: to provide safe, dependable, and compassionate transportation to medical appointments, eliminating a significant barrier to healthcare for the elderly, disabled, and those with limited mobility.

Ruby Medical Transit is deeply rooted in the local Wisconsin community, understanding the challenges of traveling to appointments across the often-wide-reaching service areas. They specialize in Non-Emergency Medical Transportation (NEMT), meaning they are the go-to service for scheduled doctor visits, dialysis appointments, physical therapy, hospital discharges, and other essential medical journeys—not for life-threatening emergencies. Their service focuses on "door-through-door" care, ensuring that clients are not simply dropped off but are assisted safely from their residence into the facility and back again.

The core of their offering is a comprehensive fleet of vehicles, including several Accessible Vans that are specifically equipped to safely transport wheelchair users. Beyond the specialized vehicles, the company prides itself on its compassionate, professional drivers, which is a key element of the care they provide. One customer review beautifully highlights this, noting: “When I finally got a chance to go for my medical procedure they were on time and sent the most wonderful, caring and compassionate driver Larry!” This commitment to dignity and empathy is paramount for a company providing such a personal service.

While the goal is seamless service, customers have occasionally reported communication issues, as noted in a review stating, "Ruby medical transit didn't call or call my case worker when they were here. Communication his vital were I'm from. I even doubt they were here." This underscores the importance of clear, advanced coordination, especially for clients relying on case workers for booking and confirmation. However, the company is also recognized for its understanding of unforeseen circumstances, with one positive report of a refund being issued after a client fell ill just before a scheduled appointment.

The physical location in Portage is equipped with accessibility in mind, featuring a Wheelchair accessible entrance and dedicated Wheelchair accessible parking lot. Their extensive service area includes Columbia County and reaches into surrounding areas such as Dane, Sauk, Juneau, Marquette, and Green Lake counties, making them a centralized hub for medical transit needs in South Central Wisconsin.

Ruby Medical Transit Services is centrally located in Portage, Wisconsin, positioning them perfectly to serve a wide swathe of the state’s south-central region. This strategic placement in Columbia County allows them to efficiently coordinate transit for clients traveling both locally within Portage and for longer-distance trips to specialty medical facilities in Madison or other larger hubs.

The physical office address is: 1115 W Pleasant St #6, Portage, WI 53901, USA. This address is found within a professional building complex in a easily navigable part of Portage. The location is easily accessible from local roads, offering a centralized point of dispatch for their fleet of specialized vehicles.

For clients, caregivers, or family members who visit the office, the facility prioritizes accessibility and ease of use, reflecting the nature of their service. The premises are equipped with important features designed to accommodate all visitors, particularly those with mobility concerns. These features include a clearly designated Wheelchair accessible entrance, ensuring a smooth path into the office space for administrative needs or coordination. Furthermore, the property provides a dedicated Wheelchair accessible parking lot, offering convenient parking spaces near the entrance for optimal accessibility.

Geographically, Ruby Medical Transit covers a substantial service area across Wisconsin. They primarily serve the residents of Columbia County, where they are based, but their transportation extends well into the neighboring counties. This extensive area includes:

• Columbia County
• Sauk County
• Dane County
• Juneau County
• Marquette County
• Green Lake County

Their willingness to travel beyond these counties when necessary ensures that clients across this part of Wisconsin are not limited by geography when seeking crucial medical care.

As a leading Handicapped transportation service in the region, Ruby Medical Transit Services offers specialized transportation solutions designed specifically for non-emergency healthcare needs. Their services are detailed and tailored to ensure maximum client comfort and safety.

• Non-Emergency Medical Transportation (NEMT): Providing scheduled transit to a wide variety of medical appointments, including doctor’s visits, hospital follow-ups, and specialty clinic visits.
• Medical Transportation: Focused specifically on health-related journeys, ensuring continuity of care and timely arrival for critical appointments like dialysis, chemotherapy, and physical rehabilitation.
• Accessible Vans: Operating a fleet that includes eight dedicated Accessible Vans, equipped with ramps and securement systems to safely transport clients who use wheelchairs.
• General Transit Services: Offering transportation options for ambulatory clients who require assistance or simply need a reliable ride to an appointment but do not require wheelchair accommodations. This includes three passenger vans and three sedans.
• Door-Through-Door Service: Drivers provide direct assistance, helping the client from inside their home or residence, safely into the vehicle, and then from the vehicle directly into the appointment facility, reducing strain and fall risk.
• Wide Service Area Coverage: Transportation services are readily available throughout Columbia, Sauk, Dane, Juneau, Marquette, and Green Lake counties, accommodating both local and long-distance medical travel within Wisconsin.
• Compassionate and Professional Drivers: Emphasizing driver training in compassionate client care, as highlighted by a customer describing a driver as “wonderful, caring and compassionate.”
• Flexible Scheduling: Working with clients and case managers to schedule rides, though advance notice (often 48 hours or more) is highly recommended to ensure availability and timely service.

Ruby Medical Transit Services stands out in the Wisconsin transportation landscape due to several key features that prioritize client care and reliability:

• Specialization in Accessible Vans: With a significant portion of their fleet dedicated to Accessible Vans, they are a primary resource for clients requiring safe and reliable transportation while remaining in their wheelchair.
• Non-Emergency Medical Focus: Exclusively concentrating on Medical Transit Services and Non-Emergency Medical Transportation ensures that their operations, drivers, and equipment are optimized for the comfort and specific needs of healthcare patients and the elderly.
• Exceptional Driver Compassion: Customer feedback frequently highlights the quality of their drivers, who provide a high level of care, compassion, and professionalism, turning a simple ride into a supportive experience.
• Wide Regional Coverage: Based in Portage, the service extends across multiple counties, including major areas like Dane (Madison area), ensuring access to specialized medical centers is achievable for rural and semi-rural Wisconsin residents.
• Full Accessibility on Premises: The company’s physical location at 1115 W Pleasant St is fully equipped with a Wheelchair accessible entrance and a Wheelchair accessible parking lot, offering convenience to anyone visiting the office.
• Commitment to Customer Support: The company demonstrates a willingness to work with clients regarding unforeseen circumstances, such as providing a refund when a medical appointment must be canceled due to sudden illness, reflecting customer-first policies.

For Wisconsin residents, case managers, or healthcare facilities looking to arrange transportation with Ruby Medical Transit Services, the company provides clear, direct contact information for scheduling and inquiries.

• Address: 1115 W Pleasant St #6, Portage, WI 53901, USA
• Primary Phone: (608) 587-2202
• Mobile Phone / Direct Line: +1 608-587-2202
• Note: Since the company is primarily a service provider with vehicles on the road, scheduling rides in advance via phone during standard business hours is highly recommended for all non-urgent transportation needs.

Choosing Ruby Medical Transit Services is a choice for specialized care, reliability, and compassion in the realm of non-emergency medical transportation throughout South Central Wisconsin. This local Portage business distinguishes itself not by offering a wide variety of rental cars for leisure, but by perfecting a single, critical service for a vulnerable population: safe and stress-free access to healthcare.

First and foremost, the company’s strong specialization in Handicapped transportation service means their entire operation is designed around the needs of individuals with disabilities and limited mobility. Their impressive fleet includes several Accessible Vans, ensuring that individuals who are wheelchair-bound have a safe, appropriate, and dignified means of travel. This goes far beyond a standard taxi or general shuttle service, offering peace of mind to both the client and their family members.

Secondly, the human element is a major reason to choose Ruby Medical Transit. The commitment to sending "wonderful, caring and compassionate" drivers like Larry, as cited in customer testimony, is priceless. For medical transportation, the driver is more than just a person behind the wheel; they are an escort and a point of comfort. The "door-through-door" assistance they provide significantly reduces the physical and mental stress of getting to and from a necessary appointment.

Finally, their wide service area—spanning Columbia, Sauk, Dane, and surrounding counties—makes them a practical choice for rural and suburban Wisconsin users. It means residents in smaller towns have a dependable link to the major medical facilities in the region, ensuring geographic location is not a barrier to accessing care. For a resident of Wisconsin who requires regular, reliable, and respectful Non-Emergency Medical Transportation, Ruby Medical Transit Services offers a combination of specialized equipment, caring staff, and local expertise that is hard to match.

Ruby Medical Transit Services

1115 W Pleasant St #6, Portage, WI 53901, USA