Soma Transportation

- 15 Constitution Dr, Bedford, NH 03110

For many New Hampshire residents, particularly those requiring mobility assistance or non-emergency medical transportation (NEMT), having access to a reliable, professional, and accessible ride service is not a convenience—it is a necessity. Soma Transportation, operating in the Bedford, NH area, serves this vital niche as a dedicated handicapped transportation service. Their primary function is to eliminate the travel barrier for individuals with disabilities, ensuring they can reach essential appointments, work, or other destinations safely and with dignity.

Soma Transportation is categorized as a service provider focused on non-traditional "car rental" in the sense that they provide a vehicle and a professionally trained driver for on-demand or scheduled trips, rather than a self-drive rental. This service model is often essential for individuals who cannot drive, do not have access to an appropriate vehicle, or require driver assistance. By concentrating on this specific sector, the company aims to offer a personalized and essential service to the communities surrounding Bedford and the greater Southern New Hampshire region.

As with any service company, particularly in a high-demand field like specialized transportation, customer experiences can vary. It is important for prospective users in New Hampshire to note that while some patrons report an "extremely friendly" and "professional" service with a clean vehicle, others have cited serious concerns regarding punctuality, communication, and driver professionalism. This information is provided to encourage all potential customers to use due diligence, clearly communicate their expectations, and establish reliable booking protocols with the company to ensure their needs are consistently met. The company's commitment to improving and addressing concerns is essential for their role in the community.

For many who rely on state-coordinated transportation (often through programs like Medicaid NEMT brokered by Coordinated Transportation Services (CTS) or other third parties), companies like Soma Transportation fill a crucial role in the network of available providers, offering the specialized fleet and staff training required for accessible transport.

The official location is:

15 Constitution Dr, Bedford, NH 03110, USA

This address is part of a professional office and commercial park environment in Bedford. For clients who may be visiting the office for administrative purposes, the location has specific features designed to support mobility needs:

• Wheelchair Accessible Parking Lot: The availability of designated accessible parking ensures that clients who may be dropped off or accompanied by a driver have direct, barrier-free access to the facility.
• On-Site Restroom: The presence of a restroom on-site adds a layer of comfort and convenience for clients who may need to wait briefly or complete paperwork.

While a transportation service primarily operates on the road, having a central, easily found, and accessible base of operations at 15 Constitution Drive is a positive indicator for local New Hampshire users who need to know where their provider is anchored. However, prospective users should inquire about specific operating hours as these details are not always public and can vary for an on-demand transportation service.

Based on their business classification and the general needs of the community they serve, their services typically include:

• Wheelchair Transportation: Dedicated transport for individuals who use wheelchairs, scooters, or other mobility aids, utilizing vehicles equipped with ramps or lifts.
• Non-Emergency Medical Transportation (NEMT): Providing scheduled rides to essential healthcare appointments, including doctor visits, dialysis, physical therapy, and other recurring treatments.
• Ambulatory Assistance: Transport services for clients who are mobile but may require extra assistance boarding, seating, and exiting the vehicle.
• Door-to-Door Service: Providing assistance from the point of pick-up to the destination entrance, often involving driver assistance beyond the simple curb-side drop-off.
• Scheduled Pick-ups: Offering pre-arranged transportation to ensure clients can maintain their essential schedules, such as employment or educational commitments.

It is important to understand that the reliability of NEMT services is often dependent on coordination with third-party brokers (like CTS or MTM, who manage Medicaid rides in New Hampshire). Clients relying on these programs should always confirm Soma Transportation's status as a current provider in their specific network.

Key features for New Hampshire clients to consider:

• Specialization in Accessible Transport: The core business is dedicated to clients with mobility needs, implying a trained staff and a fleet equipped to handle wheelchairs and other aids safely and securely.
• Accessibility at Base Location: The office's provision of a wheelchair accessible parking lot and restroom ensures physical accessibility for administrative or in-person interactions.
• Commitment to Customer Service: Despite some negative feedback, a portion of the customer base reports "truly exceptional service," with drivers being "extremely friendly" and vehicles being "clean." This suggests a commitment to quality service that is sometimes achieved.
• Prompt Communication Focus: At least one customer noted that their concerns and phone calls were addressed "promptly," indicating a mechanism for quick response and issue resolution is in place.
• Vital Role in NEMT Network: As a handicapped transportation service, they are a vital component of the infrastructure that allows mobility-challenged individuals in Southern New Hampshire to access essential services and maintain independence.

The official contact details are:

• Address: 15 Constitution Dr, Bedford, NH 03110, USA
• Phone: Please note that specific customer service and scheduling phone numbers were not directly provided in the core data, only the physical address. It is crucial for users to perform a direct online search or use third-party broker contact information (such as the New Hampshire Medicaid Transportation Broker) to obtain the correct, current scheduling phone number for this specialized service.

Given the contradictory customer reviews regarding communication, prospective clients are strongly advised to use the contact information provided by their referring organization (e.g., healthcare provider or NEMT broker) and to document all correspondence, especially concerning scheduled pick-up times and any complaints. Clear, prompt communication is essential for medical transportation.

However, the decision to choose Soma Transportation must be weighed against its public reputation, which reflects a mixed record of service. The positive experiences highlight professionalism, a clean vehicle, and friendliness, suggesting that when the service is executed well, it is truly valuable. The negative feedback, which points to chronic issues with punctuality and communication, particularly for crucial scheduled appointments, should not be ignored.

For residents in the New Hampshire area, Soma Transportation is worth choosing when:

• They are a certified and preferred provider through a client's specific insurance or state-funded NEMT program.
• Initial communication and scheduling confirmation with the company are clear, prompt, and reassuring.
• The client needs a dedicated wheelchair-accessible vehicle and driver, a service that is not easily found.

Ultimately, by being an accessible transport provider in the Bedford region, Soma Transportation fills a critical gap. Users are encouraged to give them an opportunity, as some have suggested, but to simultaneously establish clear expectations and have alternative plans for highly time-sensitive appointments, prioritizing their personal safety and scheduling needs above all else. This due diligence ensures that New Hampshire residents can maximize the benefits of a specialized service while navigating the realities of on-demand transportation.

Soma Transportation

15 Constitution Dr, Bedford, NH 03110, USA