ALPHA OMEGA MEDICAL TRANSPORTATION, INC.

- 3605 Woodhead Dr #108, Northbrook, IL 60062

For many residents across the Illinois region, particularly in the Northbrook and Chicagoland suburbs, ensuring safe, reliable, and accessible transportation for loved ones with special medical or mobility needs is a top priority. **ALPHA OMEGA MEDICAL TRANSPORTATION, INC.**, located in Northbrook, IL, specializes in meeting this critical demand as a dedicated handicapped transportation service provider. Their core mission is to provide non-emergency medical transportation (NEMT) with the highest level of care and professionalism, catering to seniors, individuals with disabilities, and anyone requiring specialized transit to medical appointments, rehabilitation centers, or personal outings.

The company recognizes that traditional taxi or ride-share services often fall short when it comes to accommodating wheelchairs, stretchers, or providing the necessary assistance for passengers with reduced mobility. ALPHA OMEGA fills this gap by offering a fleet of specialized vehicles and a team trained in providing door-to-door support.

Customer feedback for this essential local service often highlights two distinct aspects of their operations. On one hand, many users praise the honesty, professionalism, and caring nature of the employees. One genuine review mentions an employee named Mark who went above and beyond to return a disabled brother’s lost cell phone, reflecting a true dedication to customer well-being. This kind of personal, honest service is what makes a local provider stand out in the community.

Conversely, some critiques from the Illinois community point to significant issues with service reliability, specifically concerning missed appointments and a lack of communication. Reports of a patient being "abandoned" before a scheduled medical procedure due to a failure to pick up the individual raise serious concerns about consistency and accountability. For services that are integral to a person's health and safety—like transportation to a life-critical medical procedure—punctuality and reliability are non-negotiable. Potential customers are therefore encouraged to book well in advance and confirm all details with the provider, perhaps even the day before, to mitigate any risk of transportation failure.

The facility itself is equipped with key accessibility features to ensure a smooth experience for clients and caregivers, whether they are visiting the office or coordinating services.

• Wheelchair Accessible Entrance: The premises feature an accessible entryway, eliminating barriers for mobility-impaired customers and their accompanying family or professional caregivers.
• Wheelchair Accessible Parking Lot: Dedicated and appropriately marked parking spaces are available to accommodate handicap-accessible vehicles, making arrival and departure from the office simpler and safer.

Situated in an industrial park off Woodhead Drive, the Northbrook location is easy to access from major suburban thoroughfares. Its proximity to routes like the Edens Expressway (I-94) allows their fleet to dispatch quickly and reach various medical facilities, nursing homes, and private residences across the area in a timely manner, which is crucial for non-emergency medical service.

• Ambulatory Rides: Transportation for individuals who are able to walk independently or with minimal assistance. This service is typically provided using comfortable sedans or standard vans.
• Wheelchair Accessible Van Services: Specialized vehicles, often equipped with power lifts or ramps, to provide secure and convenient transportation for individuals who use manual or electric wheelchairs.
• Stretcher/Bed-Bound Services: Transportation for passengers who must remain in a prone position during transit, requiring vehicles designed with secure stretcher tie-downs and specialized support.
• Transportation to Medical Appointments: The primary service, covering rides to hospitals, doctor’s offices, dialysis centers, chemotherapy, physical therapy, and other medical services.
• Nursing Home and Assisted Living Transfers: Dedicated transport services for residents of long-term care facilities to and from external medical procedures or personal appointments.
• Airport Transfers: Providing specialized, accessible transportation to and from major Chicagoland airports for passengers with medical needs.
• Social and Private Outings: Accessible transportation for non-medical reasons, such as family gatherings, shopping, or special events, ensuring freedom and independence.
• 24/7 Service: The company is noted for offering services around the clock, 24 hours a day, 7 days a week, making it available for early morning appointments or late-night discharges.
• Booking via App: Customers have the option to book rides quickly and efficiently through a dedicated mobile application, minimizing wait times and simplifying the reservation process.

• Specialized Non-Emergency Medical Transportation (NEMT): A focus on NEMT means the fleet is specifically equipped and the staff is trained to handle the unique logistical and care requirements of passengers with special needs.
• Diverse Mobility Support: The ability to provide Ambulatory, Wheelchair, and Stretcher level services ensures a solution for almost any non-critical mobility need.
• High Staff Integrity: Customer reviews highlight instances of exceptional honesty and care, such as the voluntary return of lost personal items, reflecting a dedicated and trustworthy team.
• Full Facility Accessibility: The Northbrook office maintains a Wheelchair Accessible Entrance and Wheelchair Accessible Parking Lot for ease of coordination and access.
• Digital Convenience: The availability of a mobile application for booking and managing rides enhances the user experience and offers a modern, efficient way to schedule transport.
• Door-to-Door Service: Drivers provide assistance from the point of origin directly to the destination entrance, offering necessary support that goes beyond curb-side service.
• Wide Service Area: The central Northbrook location allows the company to cover the vast and diverse needs of the greater Chicago metropolitan area and its suburbs.

Address: 3605 Woodhead Dr #108, Northbrook, IL 60062, USA
Phone: (847) 480-7777
Mobile Phone: +1 847-480-7777

ALPHA OMEGA MEDICAL TRANSPORTATION, INC.

3605 Woodhead Dr #108, Northbrook, IL 60062, USA