Enterprise Rent-A-Car

- 5313 N Sheridan Rd, Chicago, IL 60640

For residents and visitors of Chicago, especially those in the bustling North Side neighborhoods like Uptown, Edgewater, and Lakeview, finding a reliable vehicle rental solution that prioritizes convenience and customer care is essential. The Enterprise Rent-A-Car branch situated at 5313 N Sheridan Rd in Chicago, IL, stands out as a top-tier provider. This location functions as both a dedicated Car rental agency and a specialized Van rental agency, offering a comprehensive fleet to meet the diverse transportation needs of the Chicagoland area—whether you need a compact car for navigating city traffic or a spacious van for a weekend trip out of Illinois.

This Uptown branch is known for providing the reliable vehicles and seamless rental process that the Enterprise name promises, but with a highly-engaged local touch. A key highlight often cited by customers is the professionalism of the management and staff. One customer, for instance, specifically called out Manager Portia for successfully keeping her "cool while checking everyone in and training a newer employee" during a busy period. This commitment to maintaining composure and providing consistent, helpful service, even when faced with a "large queue of customers," speaks volumes about the branch's operational excellence and dedication to the customer experience.

However, it is important for users to understand the operational distinction between the local branch and corporate services. While the local staff, such as the manager mentioned above, are praised for being "incredibly helpful and flexible," issues like billing discrepancies (such as overcharges on tolls) are often handled by central claims support. Potential renters should note that while the local team strives for excellence, certain administrative issues may require navigating corporate processes, an aspect that has caused frustration for some users who found the home office's support line difficult to reach. Transparency regarding tolls and add-ons, like transponders, is always recommended at the time of rental to ensure the smoothest transaction.

The operating hours for this location generally cater to a busy city schedule, with extended hours on weekdays (typically 8:00 AM to 6:00 PM) and shorter hours on weekends (such as 8:00 AM to 1:00 PM on Sunday and 8:00 AM to 1:00 PM on Saturday), though these should always be confirmed when booking.

Accessibility is a key priority for this location, ensuring all customers can complete their rental process comfortably:

• Wheelchair Accessible Entrance: The facility is designed with an accessible entrance, making it easy to enter and exit the premises.
• Wheelchair Accessible Parking Lot: Dedicated accessible parking is provided close to the building for the convenience of renters with disabilities.

The core services and options available include:

• Extensive Fleet Options: Offering everything from economy and compact cars for efficient daily use to midsize and full-size sedans, SUVs, and luxury vehicles for more comfortable or specialty travel needs.
• Van and Minivan Rentals: Specializing in larger vehicle options, including minivans (7- and 8-passenger) for family outings and cargo vans for commercial or personal moving projects.
• Illinois TollPass Transponders: For travel in and around the Chicago Metropolitan area, customers have the option to rent a transponder device (TollPass Waiver Program) for a daily fee. This allows use of designated toll express lanes and covers all tolls incurred during the rental period, streamlining travel on the Illinois Tollway.
• Flexible Payment Methods: The branch accepts a variety of payment types, including major credit cards, accepted debit cards (subject to age and deposit requirements), and convenient NFC mobile payments (e.g., Apple Pay, Google Pay).
• Refueling Choices: Customers are provided with options for handling the fuel tank upon return: choosing the Prepay Fuel option, allowing the branch to refill the tank upon return (We Refill), or refueling the vehicle themselves (You Refill).
• Additional Protection Options: Offering Damage Waiver (DW), Extended Protection, and Roadside Assistance Protection (RAP) for purchase at the time of rental, allowing customers to tailor their coverage to their specific travel comfort level.

• Identifies as Women-Owned: Supporting this location means supporting a locally invested, women-owned business committed to professionalism and high standards in the Chicago market.
• Active Military Discounts: The branch proudly offers discounted rates for active-duty military, veterans, and government personnel for both official travel and personal leisure trips, a tangible way to thank those who serve.
• Excellent On-Site Management: Customer testimonials highlight the strong management presence, noting the staff’s ability to remain calm, professional, and helpful even during high-traffic check-in and check-out times.
• Convenient Toll System Access: The option to rent a transponder is a major benefit for navigating Chicago's extensive toll roads, preventing potential fines and administrative fees associated with missed tolls.
• Dedicated City Location: As a "home city" location, it offers competitive rates and a more localized service than many large airport rental desks, providing an advantage for local residents and those visiting Chicago without flying in.

• Address: 5313 N Sheridan Rd, Chicago, IL 60640, USA
• Phone: (773) 271-4500
• Mobile Phone: +1 773-271-4500

Enterprise Rent-A-Car

5313 N Sheridan Rd, Chicago, IL 60640, USA